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Reviews of ACE Hôtel Paris Roissy

3 out of 5
ACE Hôtel Paris Roissy
Z.A.C. de la Villette aux Aulnes, Rue Galilée, Mitry-Mory

Reviews

8.2

Very Good

Rating 10 - Excellent. 385 out of 1000 reviews" "
Rating 8 - Good. 391 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jenni, Bellmore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to the airport and had everything you could need for a short stay.
Stayed 1 night in Apr 2024

8/10 Good

denise, collingswood

Traveled with family
The breakfast was better than what’s provided at American hotels at the same price point.
Stayed 1 night in Apr 2024

10/10 Excellent

KEENJEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 2 nights in Apr 2024

10/10 Excellent

Julio Cesar, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, comfortable and contains all a traveler needs.
Stayed 1 night in Apr 2024

4/10 Poor

liliana

Traveled with family
Disliked: Amenities, property conditions & facilities
Is far from aeroport , Uber charges a lot, is really not convenient. Shuttle service only 2 hours. They don’t have enough towels.they attracted with the price , but not worth at all . Pay all the difference on transportation. Is very limited aerea. Never go back
Stayed 2 nights in Apr 2024

8/10 Good

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for one-night stay before flying.
Stayed 1 night in Mar 2024

10/10 Excellent

Mariyana, Val Caron

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tommy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff was friendly and available. Breakfast was a bit light and TV in rooms on the ground floor have a weak signal with fewer channels working. Good stop for one night after or before a flight.
Stayed 1 night in Mar 2024

4/10 Poor

Christophe, Tarzana

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Toilet was dirty Only a few toilet paper Phone was not working
Stayed 1 night in Mar 2024

4/10 Poor

Issam

Liked: Staff & service
Bed was not comfortable at all.
Stayed 1 night in Jan 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rafal

Stayed 1 night in Jan 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Good

10/10 Excellent

CESAREO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 5 nights in Dec 2023

8/10 Good

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel that has the potential to be a great hotel. Spacious rooms, nice decor, lots of free parking and overall a great place to stay. Minor improvement would include better housekeeping and little extras like soap and real cups in the bathroom. Cheaping out drags down the potential of the rooms. Nonetheless worth a stay and good overall.
Stayed 1 night in Nov 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
The entrance was a little busy with a lot of trucks, basically blocking the entrance, but otherwise everything was good.
Stayed 1 night in Nov 2023

10/10 Excellent

Rafal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ralph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with lots of parking. The room was very clean and quiet for a good night sleep. The staff were friendly and helpful. Check in was fast.
Stayed 1 night in Nov 2023

8/10 Good

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one night stop over budget hotel
Great for a one night stop over. Room a bit cramped but otherwise everything fine. Excellent reception staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Jannatul

Stayed 2 nights in Oct 2023

10/10 Excellent

Natividad Las

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff are nice
Stayed 2 nights in Oct 2023

2/10 Terrible

Vital

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nowhere to dine
Stayed 2 nights in Sep 2023

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, accessible by public transit during the day/early evening. Shuttle available with restricted hours. Quieter than expected. No restaurants near by but you can buy a prepared pizza
Stayed 1 night in Sep 2023

8/10 Good

John S

Very good service
Stayed 3 nights in Oct 2023

10/10 Excellent

Clara liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

cedrick

Liked: Cleanliness
Disliked: Property conditions & facilities
More a corporate property not leisure No restaurants and in industrial part Hotel was kind enough to refund us and we went to the Millennium hotel
Stayed 1 night in Oct 2023

4/10 Poor

razel

Disliked: Amenities
It’s ok for the price
Stayed 2 nights in Oct 2023

2/10 Terrible

Bradley

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
An absolute nightmare
This was the most horrendous experience I've ever had with a hotel. When we arrived the gentleman working the lobby desk immediately yelled at us to wait. He was very rude. He finally started to help us check in but interrupted to start yelling and screaming at another guest trying to check in. I don't know what was said because it was in French but it was very heated and it didnt feel safe. He finally said You have 5 people nooking was for 4 people. This was my mistake as I usually book for 4 people since our oldest is usually at college. I would have just booked another room but he just started yelling thatcwe can't stay there. I think I was only allowed to say a couple of words through this whole experience. We just needed to sleep a few hrs before our flight. It was supposed to be a quick stay for a long layover. It turned into the modt nightmarish situation as we were then stranded out in the middle of nowhere with no cell service trying to get an uber to pick us up.
Stayed 1 night in Sep 2023

2/10 Terrible

Yoram

Stayed 1 night in Sep 2023

2/10 Terrible

Noel

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Delsy

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 4 nights in Sep 2023

6/10 Okay

Debbabi

Business traveler
Liked: Staff & service
La moquette était mouillée .
Stayed 1 night in Sep 2023
Response from Fred on Sep 23, 2023
BonjourNous sommes désoles de ne pas avoir pris assez de temps pour sécher la moquette

2/10 Terrible

Paolo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is called ACE Roissy… it’s 20 km from Roissy. Liars. Shame. Because Hotels.com made a mistake, after having paid 60€ of taxi at 1.30 am, I couldn’t have a room. I was so upset that the guy at the reception felt my behavior outrageous and… literally called the Police! At 2 am!!! And Hotels.com didn’t even understood why I asked to be refund.
Stayed 1 night in Sep 2023
Response from Fred on Sep 16, 2023
HelloI am not agree wtih your issue because you have reserved another date included no flex and you ' ve charged us to change date it's writing on pratice sell is no modifiable no cancelled and you have very bad wrotes againt reception desk

8/10 Good

Chandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just slept there for a few hours and went back to the airport.
Stayed 1 night in Sep 2023
Response from Fred on Sep 17, 2023
ok

6/10 Okay

Mohamed

Liked: Property conditions & facilities
I arrived to the property at 3:35pm And they tell I couldn't check in before 4:00pm The property send mail to tell the cost for breakfast is 7.50 € but in the check in they the cost 7.80€ The shuttle bus should be fom 6:9 am and from 6:9pm and is charged But when ask the reception they told is from 6:8 Every 30min then the said last bus is 7:30am.
Stayed 1 night in Sep 2023
Response from Fred on Sep 23, 2023
Sorry

2/10 Terrible

mariella

Disliked: Cleanliness, staff & service, property conditions & facilities
First - our reservation was not honoured , there were no available rooms when we arrived😡 Second- the front desk guy acted like this not his problem and offered no assistance whatsoever. Third- we spend few hours in the lounge area- there were flying bugs and I killed a cockroach. Fourth- not very convenient from the airport , taxi drivers didn’t want to drive to it. It cost us 25euro one way from CDG. I booked through Expedia and also very disappointed with them and will be filing an official complaint with them.
Stayed 1 night in Sep 2023

6/10 Okay

MAJID

Traveled with family and small children
Liked: Cleanliness
Overall good hotel nice and clean only reason for less stars is lack of facilities like no kettle or tea provided also they didn’t give us the iron on the first day which we needed as we wanted to change and go out. When we came back late at night some trouble getting into the parking due to bad communication from reception. BAD POINT Housekeeping entered our rooms without our permission for cleaning whilst we were out !!!!
Stayed 2 nights in Aug 2023
Response from Fred on Sep 17, 2023
HelloSorry for housekeeping entered to room without permission

10/10 Excellent

Christophe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De passage
Bon petit hôtel propre et confortable. Bon service.
Stayed 1 night in Aug 2023
Response from Fred on Sep 17, 2023
Thank you

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

2/10 Terrible

Pratik

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
They are advertising everything wrong. Distance from Airport to hotel is not 3.78km it's more then 12 kms. Their shuttle service hours are completely wrong and it's chargeable services. Our stay for a night was waste of money and it was so much stressful.
Stayed 1 night in Aug 2023
Response from Fred on Sep 23, 2023
HelloAll services are writing on net please read before to book a roomThank you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Carlos

Stayed 2 nights in Aug 2023

6/10 Okay

orville

Disliked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

8/10 Good

Hao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is actually a lot farther from the airport terminals than it claimed because it is on the other (cargo) side of the airport and has limited public transport options to get there. It resides in a rural area among some warehouses. We booked the hotel on a rush and didn’t know the hotel offers airport shuttle bus service for €6/person. The shuttle bus takes 15-20 min to travel between the airport terminal and the hotel. Other than the location, the hotel was well maintained and the staff was friendly. There are limited restaurants nearby. But, a place called Le Horrible offers really good sandwiches.
Stayed 1 night in Aug 2023

8/10 Good

Aazha

Stayed 1 night in Jul 2023

2/10 Terrible

Waqqar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Awful .. disgusting.., want a refund But Hotel not replying back .. Hotels.com remove this hotel asap Awful in every way possible Dirty rooms
Stayed 2 nights in Jul 2023

10/10 Excellent

Florence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Milagros

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023