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Reviews of Pinewood Beach Resort and Spa

4 out of 5
Pinewood Beach Resort and Spa
Diani Beach, P.O. Box 90521, Diani Beach, Kwale

Reviews

8.8

Excellent

Rating 10 - Excellent. 6 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

David R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A tranquil stay in beautiful surroundings. Excellent communal areas, easy access to good beach. High standard and good choice of food for half board. Good selection available for other meals if required. Reasonable prices for drinks. Convenient transfer back to local airstrip. A small, well appointed boutique hotel. Best of all, excellent staff and service.
Stayed 3 nights in Apr 2023
Response from Stephen on Jun 5, 2023
Dear David,Thanks for sharing your feedback. It was an honor to host you and we are all happy to hear your expectations were met. Best regards,Stephen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good...
Good point 1. Greatly hrlpful and kind staffs 2. Good facilities 3. Nice food especially dinner time. Generally perfect place for relaxation. Need to improve 1. Internet is slow 2. Spa needs to be expanded.
Stayed 5 nights in Sep 2023
Response from Stephen on Oct 2, 2023
Thanks for sharing your feedback. We are glad to hear the staff were helpful and your enjoyed our food. Sorry for the slow internet. We will try to improve on the speed of the internet.

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2021
Response from Stephen on Mar 3, 2021
Thanks for the positive feedback.

8/10 Good

Viktoriia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr ruhiges kleines Hotel, guter Service
Stayed 7 nights in Dec 2020
Response from Stephen on Jan 11, 2021
Thanks for the response.

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Klein aber fein!
Sehr gutes Boutique Hotel. Zuvorkommendes und hilfsbereites Personal. Essen war auch sehr gut und trotz den wenigen Gästen vielseitig. Wir würden jederzeit wieder dort buchen.
Stayed 3 nights in Dec 2020
Response from Stephen on Jan 4, 2021
Dear Mr. Christian, Thanks for the feedback. We are glad you enjoyed the stay with us.

2/10 Terrible

Arne

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be aware of Credit Card Fraud
We where 2 couples that stayed 4 nights at Pinewood in end of February . Location, food, staff attention and infrastructure is top notch. UNFORTUNATELY, the experience was completely destroyed when we returned home to Norway and learned that we had been charged twice for the stay on our cards. Immediately, we contacted the hotel in good faith and asked them to refund us. After 8 weeks with several e-mails and phones we have not received the refund as promised by the Hotel Resident Manager Pamela Mshai. Consequently, we where left with no other choice than to report the case as fraud to bank and fiscal police.
Stayed 4 nights in Feb 2020
Response from Stephen on Mar 16, 2021
Dear Mr. Arne, Thanks for your feedback. I am sorry your card was charged twice and for the delayed refund. As communicated on email with our accounts department your refund was effected on April 27, 2020 and on April 29, 2020 for Mr. Glenn. Once again, apologies for the inconvenience.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die ganze Anlage ist sehr gepflegt; der Garten so, wie man sich einen tropischen Garten vorstellt. Die Zimmer haben alles, was man braucht. Besonders schön ist die große Terrasse, wo man ganz im privaten entspannen kann. Das Personal sehr freundlich und das Essen ausgezeichnet und abwechslungsreich.
Stayed 6 nights in Jun 2019
Response from Stephen on Jun 18, 2019
Danke für die Rückmeldung. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
delizioso hotel vicino al mare,buona gestione attenta alle varie necessita'.,buona la cucina e la pulizia generale
Stayed 9 nights in Jan 2019
Response from Stephen on Feb 14, 2019
Grazie per il feedback

8/10 Good

Kai Frode

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice and quiet hotel just outside Diani beach. Was good service from the staff.
Stayed 3 nights in Sep 2018
Response from Stephen on Oct 10, 2018
Thanks for the positive feedback.