On the beach, white sand, beach towels, beach massages
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Reviews of Plaza Beach Hotel

3 out of 5
Plaza Beach Hotel
Neptune Road, Bamburi Beach, Mombasa

Reviews

7.2

Good

Rating 10 - Excellent. 2 out of 21 reviews" "
Rating 8 - Good. 11 out of 21 reviews" "
Rating 6 - Okay. 5 out of 21 reviews" "
Rating 4 - Poor. 3 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel by the beach
There were some bed bugs which they got rid of once mentioned
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Friendly staff. Clean swimming pool. However wifi was not working. I would appreciate a variety of foods for breakfast. Dinner was great.
Stayed 3 nights in Aug 2021

8/10 Good

Evalyne

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
An Ok Place to rest
Amazing view from the hotel room, fun activities; water polo, pingpong etc. Mr. Chaka was a great help. An Ok place to rest. I would come back for rest.
Stayed 1 night in Dec 2020
Response from Dan on Dec 21, 2020
Dear Guest, Greetings from Plaza Beach Hotel. We would like to thank you for taking your time and sharing your recent experience at Plaza Beach Hotel,Mombasa Kenya. We are glad to read you appreciate the general look and feel of the hotel,its cleanliness,the hotel environment and the selection of our services,indeed pleased to know you also appreciate the services provided by our team of dedicated and passionate staff members.We promise to offer quality service at all times. . We value your comments which shared will all and look forward to your return visit in not too distant future. Kind regards Plaza Beach Hotel Management Team

8/10 Good

Akankiza

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2020
Response from Dan on Feb 17, 2020
Dear Nicole, Greetings from Plaza Beach Hotel. We would like to thank you for taking your time and sharing your recent experience at Plaza Beach Hotel,Mombasa Kenya. We are glad to read you appreciate the general look and feel of the hotel,its cleanliness,the hotel environment and the selection of restaurants,indeed pleased to know you also appreciate the services provided by our team of dedicated and passionate staff members. We value your comments which shared will all and look forward to your return visist in not too distant future. Kind regards Plaza Beach Hotel Management Team

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This was probably a grand hotel in its day...but needs a complete refurbishment and new management. The reception staff was friendly, the restaurant staff at breakfast disinterested. The room smelled damp and musty, but was at least clean. The internet went down regularly, “we are working on it”. Breakfast? No eggs available, no sausage or bacon. Bread, watermelon, chicken wings, cereal, local porridge and beans.
Stayed 1 night in Jan 2020
Response from Dan on Jan 22, 2020
Dear Nicole, Greetings from Plaza Beach Hotel. We would like to thank you for taking your time and sharing your recent experience at Plaza Beach Hotel,Mombasa Kenya. We are glad to read you appreciate the general look and feel of the hotel,its cleanliness,the hotel environment and the selection of our services,indeed pleased to know you also appreciate the services provided by our team of dedicated and passionate staff members.We promise to sort out all issues you raised and we apologize for any inconvenient caused during your stay. We value your comments which shared will all and look forward to your return visit in not too distant future. Kind regards Plaza Beach Hotel Management Team

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Dan on Nov 20, 2019
Thank you for your valued feedback,we promise to deliver quality service to all our guests.Looking forward to host you for your second time at Plaza Beach Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the beach. Very nice breakfest acompany monkey
Stayed 5 nights in Nov 2018

4/10 Poor

Verified traveler

Stayed 5 nights in Nov 2018

8/10 Good

Khan, London uk

Liked: Cleanliness, property conditions & facilities, room comfort
Yes nice hotel and close to beach and good service and all staff. We like it
Stayed 8 nights in Oct 2018
Response from Dan on Nov 30, 2018
Thanks for your valued feedback and we are looking forward to host you again.

10/10 Excellent

Rahim

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Kiplingesque
With the benefit of hindsight, Kenya has always shed an element of surprise upon each incremental journey. Perhaps the time was more suited to a couples' only affair but with the whole family, I'd rather not add any remarks in case I spoke too soon.
Stayed 3 nights in Oct 2018
Response from Dan on Nov 1, 2018
Hi Rahim,we value your feedback.Please do not hesitate to give us real time feedback,because that will make us improve our service delivery.Kindly note that we are committed to ensure our guests are given quality service at all times.Looking forward to host you again.

8/10 Good

Allen, Denver, CO

Liked: Staff & service, property conditions & facilities
Nice hotel but need upgrade. Room smelling mold and desk in room was rusted
Stayed 2 nights in Sep 2018
Response from Dan on Oct 9, 2018
We value your feedback and we have taken measures to ensure all our guests enjoy there holiday and get value for the service lendered to them.

6/10 Okay

Adirah

Nice Staff but Dated Decor
The staff is attentive, but the decor of hotel is dated. Old beds, furniture, sheets, lining, etc. It can do with a fresh coat of paint and some repairs. They also need to consider how to proactively keep the rooms free of mosquitoes. Needed to get spray to kill mosquitoes in room. We had a late evening , 10pm, and the allowed a very late check out, 4PM. An example of how nice the staff was to us. They just need to update the dated decor.
Stayed 3 nights in Aug 2018
Response from Dan on Sep 4, 2018
Dear Guest, We value your feedback and therefore we have taken measures to ensure that every guest who checks in to Plaza Beach Hotel has a memorable stay.Quality service standard is our top prioty and we promise to deliver as per your expectation. Thank you in advance for your business support and looking forward for your repeat stay at Plaza Beach Hotel. Kind regards Daniel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr geehrte Damen und Herren, wie sie an meinen Bewertungen sehen können, war ich mit dem Hotel zufrieden. Natürlich ist das Hotel in die Jahre gekommen, aber das wurde durch das hilfsbereite und sehr nette Personal wieder ausgeglichen. Mir ist bewußt das Affen zu Kenia gehören, und diese während den Essenszeiten da sind, nur es kann nicht sein daß diese noch vom Personal gefüttert werden, wie von mir beobachtet. Bitte geben sie mir dazu eine entsprechende Nachricht.
Stayed 14 nights in Dec 2019
Response from Dan on Jan 24, 2020
Dear Sir/Madam, Greetings from Plaza Beach Hotel. We would like to thank you for taking your time and sharing your recent experience at Plaza Beach Hotel,Mombasa Kenya. We are glad to read you appreciate the general look and feel of the hotel,its cleanliness,the hotel environment,indeed pleased to know you also appreciate the services provided by our team of dedicated and passionate staff members. We value your comments which shared will all and look forward to your return visist in not too distant future. Kind regards Plaza Beach Hotel Management Team

4/10 Poor

Arne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Nov 2019
Response from Dan on Dec 17, 2019
Dear Our Esteemed Guest, Kindly note that we value your feedback and take this opportunity to apologize on behalf of Management if by any chance we did not meet your expectations.We have taken keen on your concern regarding your stay at Plaza Beach Hotel and we are pleased to inform you that we will ensure that all what you encountered during your stay will not happen to any of our valued guests at all cost.Kindly give us chance to serve you better during your next visit. Thank you.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019
Response from Dan on Nov 21, 2019
Dear Our Esteemed Guest, Kindly note that we value your feedback and promise provide quality service to all our guests. Looking forward to host you again during your next visit.

8/10 Good

Anders Rune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell renligt bra mat trevlig personal bra strand och pool. Närområdet var lite tråkigt
Stayed 18 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
big pool, friendly staff, nice garden, spacious rooms
Stayed 11 nights in Mar 2019

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

4/10 Poor

Karin

Disliked: Staff & service, property conditions & facilities, room comfort
Karin
Gammalt och slitet, basic boende.
Stayed 3 nights in Dec 2018

6/10 Okay

Thorsten, Düsseldorf

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Old hotel close to beach, with beautiful pool in midst of lush green park. However, room was hardly comfortable, aircon made terrible noise in the night and hardly working, mosquito net not tight, smelly towels and no amenities in the bathrooom. Altogether rather a run down place with terrible breakfast. Check in let me wait for half hour even though it was already 5pm. Changed the hotel even though I had paid already, to adjacent Kenya Beach Hotel which is similar price but much better
Stayed 3 nights in Oct 2018
Response from Dan on Nov 1, 2018
Hi Mr Thorsten,It was a pleasure hosting you in our hotel.We are committed to ensure that our guests get quality service and value for money paid.We will make sure that when you come to Plaza Beach Hotel the second time it will be a memorable one.