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Reviews of GuestHouse Montesano

2.5 out of 5
GuestHouse Montesano
100 West Brumfield Ave., Montesano, WA

Reviews

8.0

Very Good

Rating 10 - Excellent. 150 out of 400 reviews" "
Rating 8 - Good. 146 out of 400 reviews" "
Rating 6 - Okay. 61 out of 400 reviews" "
Rating 4 - Poor. 30 out of 400 reviews" "
Rating 2 - Terrible. 13 out of 400 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zach

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price point
Stayed 1 night in May 2024
Response from GM on May 21, 2024
Thank you For your review. we hope to have you back again soon.

8/10 Good

Joseph

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here. I like the breakfast and clean rooms. The train noise not so much.
Stayed 2 nights in May 2024
Response from MGH on May 19, 2024
Thank you so much for the great review. We hope to have you back again soon.

4/10 Poor

Madison

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
They very clearly neglect the cleanliness of each room after each stay. I’m not sure what the staff looks like for maintinence but our room had hardwood floor and it was disgusting. I have a 2 yr old so I was very disappointed to have him stay in that room and was nervous the whole time. Beds are stiff, pillows are stiff (only 2 pillows per bed as well) and the drains were clogged on our sink and bathtub. Tv didn’t seem to be working as well. We way way way overpaid for a disgusting uncomfortable room and didn’t get any sort of refund. Don’t stay here
Stayed 1 night in May 2024
Response from GM on May 14, 2024
Hello Madison, I'm sorry you stay was so awful, If I was informed of the issues with the room we could have fixed them for you or moved you to a different room. and have credit your account. We you have a good day.

10/10 Excellent

Connie

Traveled with partner
Excellent breakfast
Stayed 1 night in Apr 2024
Response from MGH on Apr 13, 2024
Thank you for your great review. We hope to have you back again soon.

8/10 Good

Wade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rates were reasonable, the staff was friendly and the facility is located well.
Stayed 1 night in Apr 2024
Response from MGH on Apr 13, 2024
Thank you for your review. We hope to have you back again soon

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MGH on Mar 23, 2024
Thank you for your great review. We hope to have you back again soon.

8/10 Good

Kalyani

Liked: Cleanliness, staff & service
Basic accommodation that is clean and comfortable. Trains pass through occasionally on the tracks next to the property.
Response from Manager on Mar 17, 2024
Thank you for your review. We appreciate it very much every response to better our hotel. We hope you come back again soon.

10/10 Excellent

RON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MGH on Mar 12, 2024
Thank you for your positive review. We hope to have you back again soon.

8/10 Good

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, easy highway access, great breakfast offerings and friendly staff.
Stayed 1 night in Feb 2024
Response from MGH on Mar 5, 2024
Thank you for your review. We hope to have you back again soon.

4/10 Poor

Joe

Disliked: Cleanliness, property conditions & facilities
No coffee cups. Microwave was dirty.
Stayed 2 nights in Feb 2024
Response from GM on Feb 27, 2024
I'm so sorry there was no cups in your room. I will make sure that does not happen again

8/10 Good

shirlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 25, 2024
Thank you Shirlee for your response. We hope to have you back again soon

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
It is a clean, low key motel with friendly staffs and inexpensive pricing.
Stayed 1 night in Feb 2024
Response from Manager on Feb 25, 2024
Thank you Kelly for your response. We hope to have you back again real soon.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the stay I would highly recommend it to other people
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Thank you for your great review. We appreciate it very much. We hope you come back again real soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Feb 25, 2024
Thank you David for your great review. We hope to have you back again real soon.

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Would be nice if you out coffee makers back in the rooms. Crazy you have refrigerators and microwave but no coffee maker
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
We will be having them back soon. Thank for your response. I hope you enjoyed your stay otherwise.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They accept cats and dogs, which was the key point to staying there. But better bring your own cell phone, the room phone was broken; and the in-room heater and I could not agree on a temperature from its dial (not digital thermostat).
Stayed 2 nights in Dec 2023
Response from GM on Dec 24, 2023
Thank you for your review. I will look into the heater and phone situation. I apologize for any inconvenience

6/10 Okay

Cindy

Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Thank you for your review

10/10 Excellent

Capella Crowfoot

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We just needed a clean place to stay for an event in Aberdeen and this motel was highly rated. It did not disappoint. Easy to find, kind staff, room conditions and breakfast were great. Will definitely be back.
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Thank you very much for your review. We hope to have you back again soon.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our need
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Thank you very much for your review. We hope to have you back again soon.

8/10 Good

Carole

Stayed 1 night in Nov 2023
Response from GM on Dec 19, 2023
Thank you for your review. We hope to have you back again soon.

10/10 Excellent

veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Thank you for review. We hope to have you back again soon.

10/10 Excellent

Nanette

Stayed 1 night in Nov 2023
Response from gM on Nov 29, 2023
We thank you for your review. Please come back again soon.

8/10 Good

Bertha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Thank you for your response. We hope to have you back again soon.

10/10 Excellent

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from gM on Nov 29, 2023
Thank you for your response

10/10 Excellent

Roald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay
Best place to stay love the staff amazing people the hotel to me is just fine. I know some people from out of state complain that the carpet isn’t modern enough or other things are outdated. I say keep it like it is so the rates stay low. Love staying here
Stayed 2 nights in Oct 2023
Response from GM on Oct 16, 2023
Thank you for your review. We hope you come back again soon.

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Be ready to hear a train blast through at once in the middle of the night. We must have been lucky and got 2
Stayed 1 night in Oct 2023
Response from GM on Oct 15, 2023
Thank you for your review. Sorry about the trains

6/10 Okay

Gerald

Stayed 1 night in Oct 2023
Response from GM on Nov 29, 2023
Thank you for the review

6/10 Okay

Lorraine

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff were very personable. The rooms were spacious and very clean. The only problem was the noise. I was awakened by motorcyclists and a train at the wee hours of the morning.
Stayed 2 nights in Oct 2023
Response from GM on Oct 9, 2023
Thank you for your review. We hope to have you back again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Check in person went the extra mile.
Stayed 1 night in Sep 2023
Response from GM on Sep 25, 2023
Thank you for the great review. We hope to see you back again soon.

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Just slept for a night. Pretty good place, no complaints.
Stayed 1 night in Sep 2023
Response from GM on Sep 17, 2023
Thank you for your great response. We hope to have you back again soon.

8/10 Good

Kevin

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from GM on Sep 12, 2023
Thank you for your review. We hop to see you again soon.

8/10 Good

Rami

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice cheap place, on the road
Stayed 1 night in Sep 2023
Response from GM on Sep 11, 2023
Thank you for your review. We hope to see you again soon.

10/10 Excellent

VERONICA

Stayed 1 night in Sep 2023
Response from GM on Sep 5, 2023
Thank you for your great review. We hope you come back again soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from GM on Sep 5, 2023
Thank You for your great review. We hope you come back again soon.

6/10 Okay

Pamela

Traveled with family
Liked: Staff & service
Not much peace and quiet.
When we arrived there were flees in our room. They gave us another room immediately and put that room down. Not very quiet. We heard the people upstairs, next door, traffic, and train. Beds not too bad. Breakfast pretty good. Front desk staff were amazing friendly and helpful.
Stayed 3 nights in Aug 2023
Response from GM on Sep 10, 2023
Thank you for your review. We were glad to assist you any way we can.

8/10 Good

Sarah

Traveled with partner
Liked: Staff & service, amenities
Good spot to sleep for the night. It was quite, which was a bit surprising since there is a gas station in the same parking lot.
Stayed 1 night in Aug 2023
Response from GM on Aug 26, 2023
Thank you for your review. We are glad you had a good nights sleep. We hope to see you again soon.

6/10 Okay

Valerie

Traveled with group
Disliked: Property conditions & facilities
Safe and comfortable
The stay was adequate. The facility is old but clean. The bed was comfortable. It is located right next to the train tracks and was noisy when the train went by.
Stayed 1 night in Aug 2023
Response from GM on Aug 22, 2023
Thank You for your review.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was alright.
Stayed 1 night in Aug 2023
Response from GM on Aug 22, 2023
Thank you for your review.

8/10 Good

LUCY

Stayed 1 night in Aug 2023
Response from GM on Aug 22, 2023
Thank you for your review.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on Aug 19, 2023
Thank you For your review. We Hope to see you again soon.

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with good facilities. Nearby on site gas station, grocery and coffee shop. Staff helpful Restaurant/bar on site also good. Train going past at 2 and 6 in the morning was a bit noisy.
Stayed 2 nights in Aug 2023
Response from GM on Aug 19, 2023
Thank you For your review. We Hope to see you again soon.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very nice and helpful. The room was very large and comfortable. Nice location. I will be staying there again when I go back.
Stayed 2 nights in Aug 2023
Response from GM on Aug 13, 2023
Thank you for your review. We hope to see you again soon.

8/10 Good

Joni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trains woke us up three times on Friday night. The hotel should provide ear plugs .
Stayed 2 nights in Aug 2023
Response from GM on Aug 8, 2023
Thank you for your review. That is a good idea. I’ll mention that to the owner

6/10 Okay

Devan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The breakfast was amazing wish the room was better keep t up. Bad patch jobs
Stayed 1 night in Jul 2023
Response from GM on Aug 2, 2023
Thank you for your review.

8/10 Good

Robert, Payette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, clean room, a good place to stay for the price. Not especially quiet.
Response from MGH on Jul 31, 2023
Thank you for your review.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on Aug 2, 2023
Thank you for your review.

8/10 Good

Janet

Liked: Staff & service
Disliked: Cleanliness
Some good, some not so good.
We are in our late-70's, so after I booked the room and asked for it to be on the ground floor, I was told that would cost us $20 extra. Not a good start. I would call this a mediocre room - large, good bathroom, micro and fridge, but the carpet is shredding and I had my own tea bags, but no cups to accept the hot water I would have made in the microwave. Very soft bed; friendly staff and a buffet breakfast much better than I would have expected, so a mixed review.
Stayed 1 night in Jul 2023
Response from MGH on Jul 31, 2023
Thank you for your review.

8/10 Good

Jubo, College Station

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
goo location along the major road. we got there late night after 12 o'clock. the staff was warm and already prepared paperwork and key for us to quickly get into room. However, there was one hour black out without electricity in mid night.
Stayed 1 night in Jul 2023
Response from GM on Jul 14, 2023
Thank you for your review.

8/10 Good

Erica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and nice staff. Office was just hard to find since we got there when power outrage occurred. Will definitely come back.
Stayed 1 night in Jul 2023
Response from GM on Jul 14, 2023
Thank you for your review. We hope to see you again.

6/10 Okay

Josh

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from GM on Jul 14, 2023
Thank you for your review