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Reviews of Hotel Casablanca

2.5 out of 5
Hotel Casablanca
San Jose 1039, Montevideo, Montevideo

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 108 reviews" "
Rating 8 - Good. 36 out of 108 reviews" "
Rating 6 - Okay. 32 out of 108 reviews" "
Rating 4 - Poor. 8 out of 108 reviews" "
Rating 2 - Terrible. 8 out of 108 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

REMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and confy room but the flow rate on the shower for the hot water is low and there are stairs to reach the hotel.
Stayed 2 nights in Aug 2023
Response from Adriana on Aug 7, 2023
Muchas gracias, el problema de el agua es general dado que en Montevideo se bajo la presion de agaua por las squis. Pedimos disculpas. Saludos.

10/10 Excellent

RAMON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great value for you money
Stayed 1 night in May 2023
Response from ADRIANA on May 24, 2023
MUCHAS GRACIAS RAMON, ESPERAMOS REGRESEN PRONTO. SALUDOS.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly
Great location, very friendly and helpful staff. I had a very basic room that seemed very apart from others which appeared quite nice and better maintained. But good price and good shower.
Stayed 3 nights in Jan 2020
Response from Adriana on Jan 29, 2020
Muchas gracias Charles, en nombre de todos. Hasta la proxima.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I open the door at 5 in the morning, and confronted with flights of stairs and no lift, lugged my 22kg suitcase. To find that there is NO possibility of early check-in, despite there being several empty rooms. Entire staff consists of one teenage boy, argued with him for an hour to no avail. Instead of sleeping in a room (pre-paid! for 4 days!) after 22 hour flight, was asked to sit on a chair! for 4 hours. Finally, elderly woman (his mother? apparently -- owner of hotel) shows up. Deigns to give me a room. The room has NO window, and is lit by single 40watt bulb. The pillows -- apparently stuffed with STRAW. In the bathroom, the faucet pressure is such that it takes 40 seconds to fill a glass with water. The shower -- similar. Toilet, when flushed, fills the floor with water. A single half-sized roll of toilet paper was provided; it dissolves on the merest contact with the faucet splash and falls to the floor in pieces. Went to the old woman, she (reluctantly, with grumbling) brought 2 more IDENTICAL half-sized rolls of this same "paper". The shampoo pouch in the shower was near-indestructible, you cannot open it without scissors no matter what you do to it. Could describe other "features" of this hotel, but will omit, they are not fit to print. Avoid at any cost. The people who gave these dirtbags positive reviews, are likely paid shills.
Stayed 4 nights in Dec 2019
Response from Adriana on Jan 4, 2020
Solicito que retiren este comentario pues no fue asi como lo menciona la personal y me parece que sus palabras referente al personal no son respetuosas y a el se lo trato con respeto a pesar de que estaba a los gritos y golpes nuestro personal se preocupa de buscara el bienestar de el cliente .Desde ya muchas gracias.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Adrina on Dec 7, 2019
Muchas gracias.

10/10 Excellent

Mark, Dallas, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very centrally located. Good staff. Nice little hotel.
Stayed 6 nights in Jul 2018
Response from Marcelo on Jul 23, 2018
Muchas gracias por su preferencia y es de mucho agrado saber que le gusto nuestro hotel. Saludos cordiales y esperamos verlos pronto.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good value
This hotel served as an excellent base for me to tour around Uruguay. Centrally located, helpful staff, everything worked well, etc. It's a simple hotel in the center -- nothing fancy but made for a very comfortable stay (including WiFi, AC, fridge in room, etc.). Plenty of restaurants nearby, within walking distance of the historic part of the city, shopping, etc. Definitely a good value for the money and I'd definitely stay here again when in Montevideo.
Stayed 2 nights in Mar 2018
Response from Marcelo on Mar 23, 2018
Muchas gracias por sus comentarios. Saludos y hasta siempre.

6/10 Okay

Verified traveler

good for 1 night
it was good for just few hours to sleep. good for this purpose
Stayed 1 night in Jan 2018
Response from Marcelo on Jan 26, 2018
Gracias por sus comentarios.

6/10 Okay

Dee

Stuffy room .Bad
Room is extremely stuffy with no Windows. Super bad air quality. Pricy room with no breakfast. Bed is quite hard and cold . Heater doesn't work. No help is given to carry my luggage up the stairs. Location is good. Central to key tourist spots. I would stay in a hostel with breakfast for lesser price and value. Not good value for Money.
Stayed 3 nights in Jun 2017

10/10 Excellent

y rose, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Very central
I stayed at this hotel for 5 days during my first trip to Uruguay! It's in an excellent location with good proximity to the main shopping and tourist areas! There are good restaurants and cafes nearby and the same goes for buses! The hotel staff were super helpful and there's a good shared kitchen area of you need to watch your spending a little! It includes a microwave and toaster and tea and coffee! I most liked the helpfulness of the staff! The one small thing was that our room looked over the street and could be a bit loud! By the late hours, it was quieter which was good! I highly recommend this hotel! Very affordable! Clean! I'd stay here again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great Value
Although it is definitely on the funky side, Hotel Casablanca is a great value. It is clean, conveniently located, quiet, and safe. The staff was friendly and helpful and very patient with those of still learning Spanish.

8/10 Good

Prashant

Liked: Staff & service, property conditions & facilities, room comfort
Great for the price and super nice owners
Was a good stay. The property was nice with minimal amenities but you can't beat the price. I would stay here again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

steve, UK

Liked: Cleanliness, staff & service, room comfort
Nice family run hotel
Hotel Casablanca is well located for visits to most of the attractions in central Montevideo, with friendly and helpful staff. I was fortunate that at checkin a member of the family spoke English and explained various things, including the locations of some of the local attractions. Most of the staff only speak Spanish. For me the only downside is the lack of breakfast, but there are many cafes and restaurants within a few blocks.

6/10 Okay

Paul, Brighton, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, good price, bit noisy
Stayed at the Hotel Casablanca for 2 nights. Great location close to the centre square and good price, air conditioning and wifi. My room was next to the reception so a bit noisy, also there was a bell that rang when the front door opened so every time the door was opened and closed there would be a ringing noise. The rooms away from reception are probably quieter and better...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just be aware that they charge a lot of money to use credit card. I did not think this was fair but outside of that it was a good place

6/10 Okay

Verified traveler

Disliked: Room comfort
Good location, sadly there was lots of noise from the common area during the night.

8/10 Good

Angie, Sevierville, TN

Liked: Cleanliness, staff & service, room comfort
Very good for the price
Very good value

6/10 Okay

Cindy, Fullerton

Liked: Cleanliness, room comfort
Easy access to bus service
The location, one block from the main street is excellent. It is near both primary and secondary bus stops, so handy! It is also near some museums, shopping and great walking. There is a little market across the street as well as a fruit vendor one block away. The building is undergoing renovations, hopefully they'll keep the architecture intact, very cool ceiling in the lobby! The bathroom was ultra modern, incongruent with the rest of the decor however very functional. The staff couldn't figure out how to get the heater in my room to work, or maybe the heater wasn't working but they had plenty of blankets available. Tomas, the clerk at the desk when I arrived was very helpful.

4/10 Poor

Marcus vinicius

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel antigo, acessibilidade ruim, banheiro muito ruim, boa localização e bom atendimento. Sem café da manhã e muito barulho externo quando as pessoas andam por ser piso de madeira.
Stayed 3 nights in Dec 2023

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Adriana on Nov 29, 2023
Muchas gracias Maria. Esperamos regreses. Saludos.

10/10 Excellent

lwando

Stayed 2 nights in Oct 2023
Response from Adriana on Nov 29, 2023
Muchas gracias. Saludos

4/10 Poor

Jhonatan

Disliked: Cleanliness
Stayed 2 nights in Apr 2023
Response from Adriana on May 23, 2023
Muchas gracias Jhonatan por alojarte con nosotros.

10/10 Excellent

Carlos Andrés Osorio

Stayed 7 nights in Mar 2023
Response from Adriana on Apr 15, 2023
Muchas gracias Carlos. Saludos.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
O hotel é antigo, a localização é boa e o atendimento é bom. Acredito que ficamos no pior quarto do local, pois a única janela que tinha em nosso quarto, da direto na área de café do hotel e a recepção. Se abrissemos a janela não tinhamos privacidade no quarto. Por isso optamos por deixar a janela fechada, o ruim disso era que nosso quarto tinha um cheiro muito forte de local fechado misturado com cheiro de cigarro (não sei como, já que é proibido fumar no local). Mas passamos os dias fora conhecendo Montevideo que é uma cidade linda e cheia de vida. Valeu a pena a viagem.
Stayed 2 nights in Nov 2022
Response from Adriana on Nov 23, 2022
Buenos dias. Lamento fuera asi, hay recepcion las 24 hs lo cual usted podria haber pedido cambio de habitacion para asi sentirse comodo que es lo mas importante para nosotros. Efectivamente esta prohibido fumar aqui en el hotel, lamento no se sintiera a gusto.

6/10 Okay

alejandro

Stayed 2 nights in Jun 2022
Response from Adriana on Jun 30, 2022
Muchas gracias Alejandro. Te esperamos nuevamente.

10/10 Excellent

Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otimo custo benefício
Fico sempre por lá! Recentemente reformado, gosto muito.
Stayed 4 nights in Feb 2022
Response from Adriana on Feb 8, 2022
Muchas gracias Wellintong, como siempre un gusto alojarlo, esperamos regrese pronto. Saludos. Adriana

8/10 Good

MARIA CECILIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien de bien
Buen servicio, buena atención, calidad precio. Ubicación excelente.
Stayed 9 nights in Dec 2021
Response from Adriana on Jan 10, 2022
Muchas gracias Cecilia , un gusto haberlos alojado. Buen año. Los esperamos nuevamente. Saludos.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Adriana on Dec 27, 2021
Muchas gracias . Feliz Año 2022.!!!

6/10 Okay

Rodrigo

Liked: Cleanliness
Disliked: Room comfort
Razoável acomodação
Razoável, acomodações modestas, cama pouco confortável. Apesar do custo não se enquadra numa opção que voltaria a escolher.
Stayed 2 nights in Nov 2021
Response from Adriana on Dec 21, 2021
Muchas gracias .

4/10 Poor

GUSTAVO

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Adriana on Nov 23, 2021
Lamentamos que se sintiera asi, nuestro deseo es que se vayan a gusto los huespedes y cuando no nos digan que no les gusto para asi mejorar, somos un hotel chico de dos estrellas y taratamos de mejorar continuamente. Aveces las expectativas de los huespedes son mayores alo que reservan y el pago . Gracias igualmente. Siempre tratamos de mejorar. Saludos.

8/10 Good

Lucio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena estadia.
Bárbaro. Precio calidad
Stayed 4 nights in Jun 2021
Response from Adriana on Jun 22, 2021
Muchas gracias. Un gusto como siempre tenerte como huesped.Saludos.

8/10 Good

Lucio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buenoooo todo...
Muy como. Muy limpio. Muy bueno ubicacion. cerca de todo.me gusto mucho.
Stayed 1 night in May 2021
Response from Adriana on Jun 4, 2021
Muchas gracias Lucio ,un gusto tenerte como.huésped.

8/10 Good

Mar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien de bien
El hotel está bueno, la habitacion re linda ,lo unico que justo nos toco al lado de donde es la parte donde esta la tipo cafeteria y se escuchaba a la gente ,hablando hasta tarde .demas impecable
Stayed 1 night in Apr 2021
Response from Adriana on Apr 26, 2021
Muchas gracias, pedimos disculpas por el inconveniente.Esperamos regresen.

8/10 Good

SERGIO DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Adriana on Dec 28, 2020
Sergio muchas gracias. Te esperamos nuevamente.

6/10 Okay

Noelia

normal
Lugar acorde al costo, se escuchaban mucho los ruidos de otras habitacines y el pasillo.
Stayed 1 night in Nov 2020
Response from Adriana on Dec 16, 2020
MuchasgraciasNoelia.Teesperamos la proxima.

8/10 Good

Pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tivemos uma noite bem tranqüila
Stayed 1 night in Jan 2020
Response from Adriana on Jan 26, 2020
Muchas gracias, nos alegramos mucho. Los esperamos pronto.

10/10 Excellent

Claudio, Parana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia
Excelente experiencia. Relación Precio-calidad acorde. Buenísima ubicación. Fuimos con una amiga, el hotel solo lo usamos para dormir y comer en una oportunidad. El personal amable y atento.
Stayed 2 nights in Nov 2019
Response from Adriana on Dec 6, 2019
Muchas gracias en nombre de todo el personal, nos alegra se sintieran comos¡das. Hasta la proxima.

4/10 Poor

JA

Liked: Cleanliness
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Disliked: Amenities
Stayed 2 nights in Nov 2019
Response from adriana. on Nov 26, 2019
Muchas gracias.

8/10 Good

CARINA G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen precio y ubicación
Stayed 2 nights in Nov 2019
Response from Adriana on Nov 22, 2019
Muchas gracias , es nuestro deseo que se sientan comodos y a gusto.

10/10 Excellent

Gerardo, Coronel, Chile

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy buena la ubicacion en pleno centro de montevideo con servicios muy cerca, la atencion diurna muy buena y agradable, fantastico gran atencion y gran precio..
Stayed 4 nights in Oct 2019
Response from Adriana on Oct 24, 2019
Muchas gracias Gerardo, un gusto haberte tenido en nuestros huespedes, y que te hayas sentido comodo. Saludos, te esperamos la proxima. Adriana

10/10 Excellent

Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Otima localização Hotel antigo, mas atendeu otimamente Recepção incrive, Adriana foi ótima
Stayed 4 nights in Aug 2019
Response from Adriana on Aug 24, 2019
Muchas gracias Wellington fue un gusto tenerte como huésped te esperamos la próxima .Saludos Adriana.

8/10 Good

Jose

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2019
Response from Casablanca on Jun 10, 2019
Muchas gracias Jose ,me alegro estuvieras a gusto. Te esperamos la próxima.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Stayed 1 night in May 2019
Response from Adriana on Jun 10, 2019
Muchas gracias Alejandro, me alegro te sintieras a gusto. Te esperamos la proxima.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
El hotel está remodelado y es cómodo. Lo único malo es que tiene muchas escaleras y si van con muchas valijas, prepárense...
Stayed 1 night in Feb 2019
Response from Mathias on Mar 8, 2019
Muchas gracias por el comentario, entiendo lo de la escalera pero es la única opción que tenemos, el personal siempre esta atento a ayudar con el equipaje, muchas gracias saludos cordiales

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien pero viejo
Todo muy bueno, solo la limpieza un poco deficiente y el estado de las habitaciones un poco viejos
Stayed 1 night in Jan 2019
Response from Marcelo on Jan 24, 2019
Muchas gracias por sus comentarios, nos da mucha satisfacción saber que haya pasado bien en nuestra ciudad y que se haya sentido cómodo en nuestro hotel. Nuestro hotel pertenece a nuestra familia hace mas de 50 años pero constantemente estamos refaccionando, remodelando, modernizando las instalaciones para poder dar un mejor servicio y atender las nuevas necesidades y requerimientos de nuestros huéspedes. Con las opiniones y comentarios de nuestros clientes son muy importantes para considerar los cambios para generar mayor satisfacción y comodidad. Saludos cordiales y muchas gracias.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Buena estadía, buen servicio, linda ubicación y lindo lugar
Stayed 2 nights in Jan 2019
Response from Marcelo on Jan 24, 2019
Muchas gracias por su comentarios, nos hace muy bien saber que haya pasado bien y le haya gustado nuestro hotel. Saludos y desde ya quedamos a su servicio para una próxima oportunidad.

6/10 Okay

Verified traveler

Stayed 1 night in May 2018

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Buena opción costó beneficio.
Todo fue normal. Pero la cama hacia un poco de ruido y la acústica no era buena.el recepcionista de la noche muy buena disposición y amable. Es una buena opción por su costo.
Response from Marcelo on May 17, 2018
Muchas gracias por su reserva y por sus comentarios. Nos es de mucha ayuda porque nos permite continuar mejorando y vamos a realizar las correcciones pertinentes. Desde ya muchas gracias y hasta una proxima oportunidad.