In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews of Holiday Inn Express Montgomery - East I-85, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 415 out of 719 reviews" "
Rating 8 - Good. 200 out of 719 reviews" "
Rating 6 - Okay. 66 out of 719 reviews" "
Rating 4 - Poor. 17 out of 719 reviews" "
Rating 2 - Terrible. 21 out of 719 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Traveled with family
Friendly staff at check in informative when asked about restaurants.
Stayed 1 night in Apr 2024
Response from Team Holiday on May 1, 2024
Hello Walter,Thank you for taking the time to leave a review about your experience at our Holiday Inn Express East I85 location. Also thank you for taking notice of our friendly staff, they work hard everyday serving southern hospitality. We hope to see again in the near future.

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Apr 2024
Response from Team Holiday on Apr 22, 2024
Hello Lisa,Thank you for the 4 out of 5 review! We hope you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

LeChanda

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff courteous
Stayed 1 night in Apr 2024
Response from Team Holiday on Apr 15, 2024
Hello LeChanda,Thank you for the 5 out of 5 review! Also thank you for the kind words on behalf of our team. We hope to see you again soon.

2/10 Terrible

Hope

It wasn’t in Montgomery. We got a different Holiday Inn express
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl, Dearborn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Holiday on Apr 1, 2024
Hello Cheryl,Thank you so much for the 5 out of 5 review! We are so glad you enjoyed your stay and we hope to see again in the future.

10/10 Excellent

Gwendolyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all super friendly.
Stayed 2 nights in Mar 2024
Response from Team Holiday on Mar 25, 2024
Hello Gwendolyn,Thank you for the 5 out of 5! Thank you for taking notice of our super friendly staff! We were happy to serve you and we look forward to you visiting us again.

2/10 Terrible

Jordan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sketchy area of town. Stains on bed presumably from bed bugs. Then I actually saw a fat bed bug on that same bed. Coffee burnt/old in the morning. The black lady there was great, she was very nice and pleasant. I won't stay here again.
Stayed 2 nights in Mar 2024
Response from Team Holiday on Mar 15, 2024
Hello Jordan,Thank you for taking the time to leave a review about your stay. We would like to know was any of your issues reported to the front desk? How can we make things right for you?

10/10 Excellent

Barbara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, The rooms were clean and smelled fresh. We especially enjoyed the sheets and comforters as they were soft and silky. The breakfast was delicious and had many offerings.
Stayed 1 night in Mar 2024
Response from Team Holiday on Mar 13, 2024
Hello Barbara,Thank you for taking the time to leave a review on behalf of our Holiday Inn Express East I85 location. We are excited to hear you enjoyed your stay! We pride ourselves on providing our guest with a fresh and clean room with a sheets and comforters that makes your dreams float on clouds. Thank you for getting your day started by joining us for our hot breakfast with many offerings. We hope you visit us again when you are in our beautiful city.

6/10 Okay

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like all the kids and adults running up and down hall being loud after 10 pm.
Stayed 1 night in Mar 2024
Response from Team Holiday on Mar 10, 2024
Hello Charles,Thank you for taking the time to leave review about your stay. We are sorry that you did not have great stay with us. We hope you give us another chance to make your next stay the best stay!

6/10 Okay

Deborah, Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ladies at the front desk were lovely. Our room is clean.
Stayed 1 night in Mar 2024
Response from Team Holiday on Mar 6, 2024
Hello Alan,Thank you for the 5 out of 5! We strive to provide the best customer service possible. We are delighted to hear you enjoyed our property. We hope to see you in the future.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024
Response from Team Holiday on Feb 27, 2024
Hello Elaine,Thank you for the 4 out of 5! We hope you enjoyed your stay and we look forward to you visiting again.

8/10 Good

Tom

Traveled with family
The hotel was fine. Needed some updating but not terrible. Area around hotel was very sketchy- homeless people everywhere. I’m sure I could have had my choice of street drugs from the guys outside the gas station across the street. It’s not a matter of if a car will get broken into in the parking lot, it is how many will be broken into. Again, the hotel was not bad- no complaints. The hotel was conveniently located near expressway, the gas station across the street had a large selection of Boones farm wine and malt liquor, there were a few fast food restaurants close by but, I would not feel safe walking in the area around the area around the hotel at night.
Stayed 1 night in Feb 2024
Response from Team Holiday on Feb 6, 2024
Hello Tom,Thank you so much for taking the time to leave a review about your experience at our Holiday Inn Express East I85 location. We understand your concerns of the surrounding area around the hotel. Please know that our number one priority is the safety of our guests and our staff. We work diligently with our local police department to make sure they drive thru our parking lot and deter any sketchiness. We are glad you enjoyed the hotel overall and we hope you give us another try in the future.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness was exceptional and the breakfast was wonderful!
Stayed 1 night in Jan 2024
Response from Team Holiday on Feb 2, 2024
Hello Thomas,Thank you for the 5 out of 5! We pride ourselves on providing expectational cleanliness. Thank you so much for joining us for our wonderful breakfast to get your day started. We hope to see you again soon!

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
The complimentary breakfast was good. However we had cold showers and worn out electrical outlets and no usb ports. The lighting was way to bright.
Stayed 1 night in Jan 2024
Response from Team Holiday on Feb 2, 2024
Hello David,Thank you for taking the time to leave a review about your stay. Do you recall what room you where in, so we can fix the issues. We take our guests review to create a better stay for our future guests.

8/10 Good

Jason

Stayed 1 night in Jan 2024
Response from Team Holiday on Apr 1, 2024
Hello Jason,Thank you for the 4 out of 5 review! We hope to see you again when you are in our beautiful city.

6/10 Okay

Doris

Business traveler
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Team Holiday on Jan 25, 2024
Hello Doris,Thank you for taking the time to leave review about your stay. We hope you give us another try in the future.

4/10 Poor

Adare

Traveled with family
Didn’t like anything about it.
Stayed 1 night in Jan 2024
Response from Team Holiday on Feb 2, 2024
Hello Adare,thank you for taking the time to leave a review about your stay. We would definitely like to hear more about your stay , so we can make it better in the future.

8/10 Good

Tijuana

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Holiday on Jan 22, 2024
Hello Tijuana,Thank you for taking the time to leave a review about your stay. We hope you enjoyed your time with us and we look forward to seeing in the future.

8/10 Good

Melissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Team Holiday on Jan 16, 2024
Hey Melissa,Thank you for the 4 out of 5! We appreciate your kind words and we hope to see you again in the near future.

10/10 Excellent

Sage

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was wonderful as in my previous 3 stays here. Staff is great and always available to assist if needed.
Stayed 1 night in Jan 2024
Response from Team Holiday on Jan 8, 2024
Hello Sage,Thank you so much for the 10 out of 10! Thank you for choosing to stay with us again! We enjoy to serving you when you are in the area. We look forward to seeing you again on your next trip to our beautiful city.

10/10 Excellent

Joyce

Stayed 3 nights in Dec 2023
Response from Team Holiday on Jan 8, 2024
Hello Joyce,Thank you for the 5 out of 5! We hope you enjoyed your stay and we look forward to seeing you again.

8/10 Good

Thomas E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No real issues.
Good breakfast. Especially friendly staff.
Stayed 1 night in Dec 2023
Response from Team Holiday on Dec 8, 2023
Hello Thomas,Thank you for the 8 out of 10 review! We are so glad you enjoyed your stay. Thank you for getting your day started with our hot fresh breakfast. Sounds like our friendly staff was able to take care of all your needs. We hope to see you again in the future.

10/10 Excellent

Andry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Nov 2023
Response from Team Holiday on Dec 8, 2023
Hello Andry,Thank you for the 5 out 5 review! We are so glad you enjoyed your stay and hope to see you again when you are in our beautiful city!

10/10 Excellent

Lynn

Stayed 1 night in Nov 2023
Response from Team Holiday on Jan 4, 2024
Hello Lynn,Thank you for the 5 out 5! We are delighted to know that you had a great stay. We hope to see you again in the near future.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team Holiday on Nov 27, 2023
Hello Tim,Thank you for the 10 out of 10! We are so glad you had a great stay and we look forward to seeing you again in the future.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool!!
Stayed 1 night in Nov 2023
Response from Team Holiday on Nov 27, 2023
Hello Scott,Thank you so much for the 5 out of 5! We are so glad you got to enjoy our indoor heat pool. We hope you come back for another dip soon!

10/10 Excellent

MUSUNG

Stayed 1 night in Nov 2023
Response from Team Holiday on Dec 5, 2023
Hello Musung,Thank you for your 5 out of 5 review! We are glad you enjoyed your stay!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff!
Great stay! Very friendly staff! Convenient location! Would definitely stay here again!
Stayed 2 nights in Nov 2023
Response from Team Holiday on Nov 7, 2023
Hello Elizabeth,Thank you so much for the 10 out of 10 review! We are delighted to hear you enjoyed your stay. We look forward to seeing you again.

8/10 Good

DEVIN, MADISON

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
There were people loitering in the building next door at ~12:30 am on a Sunday. Concerned about car. i don’t feel like this hotel was worth the money
Stayed 1 night in Oct 2023
Response from Team Holiday on Oct 30, 2023
Hello Devin,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MONTGOMERY - EAST I-85.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia was a HUGE disappointment as Expedia lost our reservation. After more than an hour of waiting, Expedia said they could no longer guarantee our reservation and left it up to us to secure a reservation through the hotel. The agent did not even attempt to secure a reservation for us to make it right. I thought that was the whole purpose of using Expedia... Thankfully the hotel made it right and actually gave us a room cheaper than what we had reserved through Expedia.
Stayed 1 night in Oct 2023
Response from Team Holiday on Oct 31, 2023
Hello Bradley,Thank you so much for taking the time to leave a review about your experience at our Holiday Inn Express East I85 location. We are delighted to hear our front desk agent was able to make things right and get you a room. We hope you visit us again when you are in the Montgomery.

2/10 Terrible

Morgan

Stayed 1 night in Oct 2023
Response from Team Holiday on Nov 27, 2023
Hello Morgan,Thank you so much for taking the time to leave a review. We would love to hear more about your experience at our property so we can better serve our next guests.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Older hotel that is being maintained, but starting to show its' age. Small room, but comfortable.
Stayed 3 nights in Oct 2023
Response from Team Holiday on Oct 27, 2023
Hello Donald,Thank you for taking the time to leave a review about your experience at our Holiday Inn Express East I85 location. Thank you for taking notice on how well we maintain our property. We take pride in keep the property up. Hopefully you will visit us again and see the new things in store for us.

10/10 Excellent

Maurice

Stayed 1 night in Oct 2023
Response from Team Holiday on Nov 14, 2023
Hello Maurice,Thank you so much for the 5 out 5 review! We are so glad you enjoyed your stay and we hope to see you in the future.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were absolutely wonderful and the room was clean and comfortable. There is an abandoned hotel next to it with a lot of questionable people hanging around but the hotel takes excellent precautions for their guests. The hotel staff did inform me that the state just bought the hotel next door this month and will be cleaning it up and kicking all those people out. The staff at this holiday inn really were a 10/10. Very nice, accommodating, and go above and beyond!
Stayed 1 night in Oct 2023
Response from Team Holiday on Oct 23, 2023
Hello Ashley,Thank you so much for the 5 out of 5! You kind words on behalf of our property and staff gives us great pleasure to know that we are creating memorable experiences for our guests. We love going above and beyond! We hope that you visit us again in the near future.

10/10 Excellent

Franklin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Team Holiday on Oct 1, 2023
Hello Franklin,Thank you taking the time to leave a review and give us a 10 out of 10! It sound like we created a great stay for you. We hope to see you again in the future.

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayover
This was a great stop for our trip to Panama City. The hotel was clean and staff was very pleasant. Will return in the future.
Stayed 1 night in Sep 2023
Response from Team Holiday on Sep 29, 2023
Hello Michael,Thank you so much for the outstanding 10 out of 10! We are so glad you choose to stay with us overnight on your way to Panama City. We strive to provide our guests with a clean hotel and friendly staff. We hope you had fun in the sun and we look forward to seeing you again in the future.

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just 1 night but our stay was wonderful. We would absolutely stay here again.
Stayed 1 night in Sep 2023
Response from Team Holiday on Sep 26, 2023
Hello Todd,Thank you so much for the 10 out of 10 review! We are glad you chose to stay overnight with us and we look forward to seeing you all again on your next trip to our beautiful city!

8/10 Good

Barbara R

Liked: Cleanliness, staff & service, amenities
Lisa - The woman who staffed breakfast. She not only was friendly but on top of everything - making sure food was replenished, floors mopped if there was any little mess, tables wiped down, etc. I have been on a road trip from New Orleans to Nashville - she stood out in terms of high standards and customer service. None better! She does her job with a sense of pride, rare these days. She should be recognized for her exceptional work ethic.
Stayed 1 night in Sep 2023
Response from Team Holiday on Sep 26, 2023
Hello Barbara R,Thank you so much for taking the time to leave a review about your experience at our Holiday Inn Express East l85 location. We also thank you for the exceptional words on behalf of Lisa, our breakfast hostess. She does a wonderful job in that department and takes pride in her area. She is a gem in our jewel box and we are pride to have her. Trust she will see your review. We hope to see you again when you are in the area.

10/10 Excellent

Jaimie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Also, the staff was amazing, and the food was good. Quiet location and lots of wonderful sleep.
Stayed 1 night in Sep 2023
Response from Team Holiday on Sep 26, 2023
Hello Jaimie,Thank you for taking the time to give us a 5 out 5! Also thank you for the kind words on behalf of our amazing staff. Thank you for allowing us to get your day started with our hot fresh breakfast. We aim at providing our guests with a good night's rest and it sounds like we accomplished that for you. We hope to see you again in the near future.

10/10 Excellent

Roshelia, Jackson

Stayed 2 nights in Sep 2023
Response from Team Holiday on Sep 21, 2023
Hi Roshelia,Thank you for the 5 out of 5! We are so glad you had a great stay! We hope to see you again on your next visit to Montgomery.

8/10 Good

Paul, Key Largo

Stayed 1 night in Sep 2023
Response from Team Holiday on Oct 23, 2023
Hello Paul,Thank you for the 4 out of 5! We hope you choose to visit us again soon!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 3 nights in Sep 2023
Response from Team Holiday on Sep 14, 2023
Hi James,Thank you so much for the 4 out of 5! We are so glad you had a nice stay and we hope to see you again soon.

8/10 Good

BRAD

Stayed 1 night in Sep 2023
Response from Team Holiday on Sep 18, 2023
Hello Brad,Thank you for the 8 out of 10 review! We hope you visit us again in the near future.

6/10 Okay

Lamarr

Stayed 2 nights in Sep 2023

10/10 Excellent

Madeline

Stayed 1 night in Sep 2023
Response from Team Holiday on Sep 26, 2023
Hello Madeline,Thank you for the 5 out of 5! We hope you visit us again soon.

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, property conditions & facilities
dna
Stayed 2 nights in Aug 2023
Response from Team Holiday on Aug 31, 2023
Hi Forrest,Thank you for the 5 out 5! We hope to see you again soon!

10/10 Excellent

SHARON, Columbus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean the pillows were extra soft.
Stayed 1 night in Aug 2023
Response from Team Holiday on Aug 23, 2023
Hi Sharon,Thank you so much for the 5 out 5 review! We aim to provide our guests with a clean room and comfortable stay. We hope to see you again when you are in the Montgomery area!

10/10 Excellent

Sage

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was very clean, the room was clean and comfortable. The room had a mini fridge, but no microwave ( it was located downstairs) slight inconvenience. Staff was pleasant and the breakfast in the morning I’ll rate as very good and fresh.
Stayed 1 night in Aug 2023
Response from Team Holiday on Aug 23, 2023
Hello Sage ( love the name),Thank you for the 10 out of 10 review! We pride ourself on providing a clean property for our guests to enjoy. And it sounds like we knocked it out of the park for you!. On your next visit request a microwave and we will make sure that it is in your assigned room upon arrival. We hope to see you again soon!

2/10 Terrible

Freelin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Run away
This holiday in was the worst. In the middle of a very sketchy neighborhood with drugs everywhere. The pillows were soft and breakfast was hot but not holiday in standard
Stayed 1 night in Aug 2023
Response from Team Holiday on Aug 23, 2023
Hello Freelin,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MONTGOMERY - EAST I-85.We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.