Exterior

Reviews of Sunrise Extended Stay Hotel

2.5 out of 5
Sunrise Extended Stay Hotel
5601 Carmichael Rd, Montgomery, AL

Reviews

6.4
Rating 10 - Excellent. 27 out of 81 reviews" "
Rating 8 - Good. 13 out of 81 reviews" "
Rating 6 - Okay. 10 out of 81 reviews" "
Rating 4 - Poor. 5 out of 81 reviews" "
Rating 2 - Terrible. 26 out of 81 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Admiral

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Uraina

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager and housekeepers were very rude. Customer service was very poor. With dirty sheets and pillows also had roaches. I had a very bad experience.
Stayed 1 night in Apr 2024

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I love this facility because it is so quiet and nobody bothers you
Stayed 1 night in Apr 2024

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Eric P

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not worth it

2/10 Terrible

Jasper

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad customer service
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Sunny on Jan 29, 2024
Thank you for staying with us. We appreciate your feedback. Come again.

6/10 Okay

dennis

There was no breakfast buffet
Stayed 1 night in Dec 2023
Response from Sunny on Jan 29, 2024
Thank you for staying with us. We appreciate your feedback. As of right now we do not serve breakfast.Come again.

8/10 Good

Forest

Stayed 1 night in Dec 2023
Response from Sunny on Jan 29, 2024
Thank you for staying with us. We appreciate your feedback. Come again

6/10 Okay

Breanna

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Shelia

Stayed 9 nights in Oct 2023

4/10 Poor

Kimberly

Disliked: Staff & service
When we opened the door after check-in we found a bug crawling around, my boyfriend killed it. We never had enough towels for our showers, (I made several trips up and down stairs to get towels),when I booked the room, I requested bottom floor, due to both of us disabled plus I have chronic Rheumatoid Arthritis. I would not recommend your hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lucky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Tom

Disliked: Cleanliness, property conditions & facilities
good price but recommend other hotel. Need to do major revamp of facility
Stayed 3 nights in Sep 2023

2/10 Terrible

Ariel

Stayed 1 night in Aug 2023

2/10 Terrible

Barry

Disliked: Staff & service, amenities, property conditions & facilities
The rooms are very nasty and smelly. But the parking lot was clean. Did not stay. Never go back
Stayed 1 night in Aug 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Beverly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Beverly

Stayed 1 night in Aug 2023

2/10 Terrible

Ashley

Stayed 1 night in Jul 2023

8/10 Good

Blanche

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Blanche

Traveled with family
Liked: Staff & service
The bathrooms & furniture needs to be upgraded! However, the staff is kind & professional!
Stayed 2 nights in Jul 2023

4/10 Poor

Jessie

Stayed 4 nights in Jul 2023

2/10 Terrible

Rick

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing need to be close down
Stayed 1 night in Jul 2023

10/10 Excellent

Stefon

Stayed 1 night in Jun 2023

2/10 Terrible

Frank

Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 28, 2023
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Willie

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is for prostitution roaches bugs holes in the sheets nasty covers un cleaned bathroom the worst I’ve ever stay
Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 20, 2023
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

6/10 Okay

Jeni

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They said I had a king bed and it was a double. The noise all night long. The noise in our room never got quiet with our neighbors did not care at all to scream all night. I do know it was Friday, but we were getting up at four so we didn’t get a single drop.
Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 5, 2023
Hi Jeni,I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you faced during your stay. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. Please know that we value you as our guest and appreciate your business. Hope to get another chance to make it up to you.

2/10 Terrible

Scott

Stayed 1 night in May 2023
Response from Sophia CSR on Jun 5, 2023
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. Please let us know more about your disappointment. So, we can make the required changes and improvements. Hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Ashok

Disliked: Cleanliness, property conditions & facilities
Torn bedsheet, dirty room with toilet flush not functioning. It is a very poorly maintained property. I have seen homeless people living in a ground level room with their stuff outside the in a shopping cart. Felt unsafe. Therefore, didn't stay there.
Response from Sophia CSR on May 30, 2023
Dear Guest,We deeply regret your experience and are truly sorry for any cleanliness issues you encountered. Please be assured that your concerns regarding cleanliness will be duly noted and thoroughly inspected by our dedicated housekeeping team. As a family-friendly hotel, we prioritize the safety and security of all our guests. We want to reassure you that our property is a safe and secure environment. We will investigate the concerns you have raised with our team in order to implement corrective measures for your future visits. Furthermore, we greatly appreciate your valuable feedback, which will be shared with our team for further improvements. We sincerely hope that you will consider choosing us again in the future.

6/10 Okay

Nicole

Stayed 1 night in May 2023
Response from Sophia CSR on May 29, 2023
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

2/10 Terrible

KIMERON

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is not the place! Know the price looks good, but you will get less than what you are paying for. Beware!!!
Response from Sophia CSR on May 4, 2023
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

KISHA

Stayed 2 nights in Apr 2023
Response from Sophia CSR on Apr 25, 2023
Hi Kisha,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Ashley, Fosters

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient to places to go shop
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 20, 2023
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

6/10 Okay

James

Stayed 1 night in Apr 2023
Response from Sophia CSR on May 7, 2023
Hi James,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Harold

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok budget stay
One night. Save 30$ and no breakfast. A little rundown but reasonably clean. Has electric 2 burner heater, larger frig and microwave. No ammenaties other than small soap and shampoe. Similar to a motel 6 size room. Area is good off the freeway with other hotels around. Ok for limited budget.
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 17, 2023
Dear Guest,Thank you for your review! We appreciate your feedback. It sounds like you had an affordable stay with us and found the room reasonably clean, and equipped with basic amenities such as a heater, refrigerator, and microwave. We apologize for the lack of breakfast and limited amenities, as well as any signs of wear and tear. However, we're glad to hear that the location was convenient for you, with other hotels nearby. We strive to provide budget-friendly options for our guests and we'll take your comments into consideration for future improvements. Thank you for choosing to stay with us!

10/10 Excellent

Larry

Stayed 1 night in Apr 2023
Response from Sophia CSR on May 4, 2023
Hi Larry,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

8/10 Good

Robbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Sophia CSR on May 4, 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the service Everyone in the office have treated me with kindness that goes a long way with me
Stayed 2 nights in Apr 2023
Response from Sophia CSR on Apr 10, 2023
Hi Shirley,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the excellent 5-star review! We hope to hear more from you on your next visit.

6/10 Okay

Sidney

Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 10, 2023
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

8/10 Good

Keshia

Liked: Staff & service, amenities, property conditions & facilities
Wasn’t dirty at all
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 5, 2023
Hi Keshia,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid, you get what you pay for!
This hotel should be rated as "poor." The condition of the room was bad. The office posts a long list of rules at the entrance one of which states there is a $1000 fine for tampering with the some detector. I took a picture to show the receptionist that the room had the smoke detector removed. The room was in poor condition, damage and stains on the walls, dirty sheets. A Terminix card on the table promoting the service! I thought for what - roaches ? Then I thought - bed bugs or both? Never had a hotel brag about Terminix service as if that makes the stay any more pleasant. Creepy people hanging out around the hotel. I was approached by two that had me fear for my safety. Never will I stay here again! AVOID!
Stayed 1 night in Mar 2023

2/10 Terrible

Chandra

They had roaches in the rooms.
Stayed 1 night in Mar 2023
Response from Sophia CSR on Mar 28, 2023
Hi Chandra,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

10/10 Excellent

Jessica

Stayed 1 night in Mar 2023
Response from Sophia CSR on Mar 12, 2023
Hi Jessica,Thank you for your 10-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fairly clean,rooms are adequate. I do wish they seeved breakfast
Stayed 1 night in Mar 2023
Response from Sophia CSR on Mar 9, 2023
Hi Keith,We can't thank you enough for your positive feedback and 5-star rating of our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sophia CSR on Mar 3, 2023
Hi Jessica,Thank you for an excellent 10-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's nice
Great quiet nice people
Stayed 1 night in Feb 2023
Response from Sophia CSR on Mar 1, 2023
Hi Jessica,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Jessica

Stayed 1 night in Feb 2023
Response from Sophia CSR on Feb 25, 2023
Hi Jessica,Thank you for your 10-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

10/10 Excellent

Michael

Stayed 2 nights in Feb 2023
Response from Sophia CSR on Feb 24, 2023
Hi Michael,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Jessica

Stayed 1 night in Feb 2023
Response from Sophia CSR on Feb 21, 2023
Hi Jessica,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.