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Reviews of Knights Inn Liberty

1.5 out of 5
Knights Inn Liberty
2067 Route 52, Liberty, NY

Reviews

4.6
Rating 10 - Excellent. 42 out of 528 reviews" "
Rating 8 - Good. 70 out of 528 reviews" "
Rating 6 - Okay. 96 out of 528 reviews" "
Rating 4 - Poor. 99 out of 528 reviews" "
Rating 2 - Terrible. 221 out of 528 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Deborah

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It appeared to be a drug hotel. I took pictures of the room. Lamps broken. No TV. Walls cracked, not clean, bugs. Dont consider staying here.
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 29, 2024
Dear Deborah,What you've described is nowhere near the experience we want our guests to have. Please accept our apologies for any disappointment in the upkeep of our accommodations, as this is incredibly important to us. Our housekeeping team will be sure to look into your comments further and make improvements where necessary. In addition, while we treat our property regularly, our pest control team will be sure to look into your comments further and make improvements where necessary. Please consider giving us another chance soon; we're confident that we can change your perceptions.

2/10 Terrible

Kathleen

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bugs everywhere. Carpet, and everything else was dirty
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 26, 2024
Dear Kathleen,We regret that your experience was not what we strive to deliver, and we apologize for the concerns in your room. This does not reflect the stay we aim to provide for our guests, and your feedback will be used to address these issues. Our staff does implement preventive measures to address any issues with pests, and there is rarely cause for concern. Thank you for taking the time to notify us of your visit. It is our hope that we will have an opportunity to impress you during a future trip.

4/10 Poor

ALEJANDRO

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

kenji

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay there
Stayed 1 night in Feb 2024
Response from General Manager on Feb 8, 2024
Dear Kenji,We regret that you didn't have the comfortable experience we aim to provide our valued guests. Please don't hesitate to let us know how we could've improved your time with us, as we constantly strive to improve and enhance our guest experience. In the future, we hope you consider giving us another chance to change your perceptions.

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
This place is a dump. Smells there druggies all over it is not a safe nice place it’s bug ridden and nasty. DO NOT STAY here
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 22, 2024
Dear Angela,Your comments are surprising, and we regret that this was your impression. We can assure you that guest safety and security are our top priorities. Should there ever be a cause for concern, we ask that our guests make our front desk team aware so that it may be addressed. Additionally, we will speak with our pest control provider to review our property for any concerns. We appreciate you reaching out, and we hope you had a safe trip home. Thank you.

2/10 Terrible

henry, waldwick

Business traveler
Liked: Staff & service
Disliked: Amenities
Needs renew bathrooms all rusted I don’t like it
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d rather sleep in my car.
I came to NY to move my mom back to PA and this was the only option I had that allowed her dog to stay. That was the only reason I chose this place to stay, even reading the negative reviews. It says it’s a smoke free facility but as soon as you walk in the smell of weed and cigarettes is present. The bed comforters had lots of cigarette burns on them 🤔. The bathroom had dead bugs everywhere. There was a hole above the bed my kids slept on that has wires hanging out of it. The Heater didn’t work. My husband, my kids and myself didn’t even sleep under the covers we slept on top of them and the pillows it’s like having nothing to sleep on. They are so thin it’s like sleeping flat on a mattress. People taking loud all night and even loud music was playing late at night. If you have a few extra bucks and don’t need to have a place for a dog stay at the place right down from it. We stayed there back in March and it’s much better. I would rather of slept in my car.
Stayed 1 night in Oct 2023

2/10 Terrible

Gerald

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This Knight's Inn was a former Howard Johnson that closed in the 1980s and has never been updated. While the staff was pleasant, the hotel seems to be Section 8 housing, as there is a sign at check-in telling all that you must check out after 28 days no exceptions. There were padlocks on many Staff Only doors. No water pressure in the shower. We could not turn off the bathroom light. The furniture and rugs were stained and smelly. All vending had Out of Order signs and were unplugged. Breakfast was fruity cereal, white bread and frozen waffles with an open tub of margarine. A picture is available on request. We stayed because there sere no other choices in the area. It is the pit of despair. It should not accept travelers as guests.
Stayed 6 nights in Oct 2023

4/10 Poor

Clive

Disliked: Amenities, property conditions & facilities
This is property that seen better days. The bath tube was dirty and chipped and had some sort of caulking that was cleaned up after use and had dried. It was also moldy and dirty. The easy chair was so dirty and dusty it should be tossed. The door would no close unless it was slammed. Breakfast was stale honey Cheerios mixed with rice krispies and some other flake cearal. The sheets were clean which was a saving grace. My bath mat was worn and had holes in it. The outside was dirty and the area between the fist and second floor had unpainted plywood strips which were weathered and the plus starting to separate. Enough for one sitting. It is being used for longer term EBT which is but it should also not be for paying guests.
Stayed 1 night in Sep 2023

8/10 Good

Richard

Liked: Staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Sheldon

Stayed 1 night in Sep 2023

2/10 Terrible

Brendan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awful. I couldn’t believe how filthy the room and bathroom were. Even the room door didn’t function properly. Find another place!
Stayed 1 night in Sep 2023

2/10 Terrible

Eva

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I think this is all my fault as never saw the price and should have… really run down and unclean. Staff was nice but…. :(
Stayed 1 night in Sep 2023

2/10 Terrible

abigail

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hay buena limpieza. Un perro molestando por la noche, cucarachas, el desayuno pésimo. No creo volver a hospedarme allí… NOOOOO
Stayed 2 nights in Aug 2023

4/10 Poor

Nancy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This place was probably popular decades ago
Stayed 1 night in Aug 2023

2/10 Terrible

Elisabeth

Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
DO NOT STAY HERE!! worst hotel experience ever. Not clean, doors had issues with locking. Left shortly after check in.
Stayed 1 night in Aug 2023

2/10 Terrible

Susan

Disliked: Cleanliness, property conditions & facilities
We stayed 5 minutes and left. It reeked of cigarette smoke, although it was supposed to be nonsmoking. The room was filthy. Some of the other guests were very worrisome.
Stayed 1 night in Aug 2023

4/10 Poor

Laurilee

Disliked: Cleanliness
We ended up not stayin there,the place was dirty& smelled,seemed to be an unsafe place to stay,would like our money refunded!@
Stayed 1 night in Aug 2023

2/10 Terrible

Sherri

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Truthfully the staff was very pleasant, the tenants were even pleasant nd respectful;yet, by 7pm i had extra , extra company in my room nd beds . So bad that i literally couldn't sleep. Yes im talking about the whole village of cochroaches took over . And the property manager literally came to my room to tell me that , since i checked at noon and was still there by 3:30 am that he refused Expedia to refund my money Well i checked in at 4pm not noonand i was on phone with expedia at 2:30 am got done with Carlos there , he even told me that he couldn't get a hold of the property manager. So who in is lying nd trying to my leg.
Stayed 1 night in Aug 2023

2/10 Terrible

Luz

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
the area was okay but the hotel needed to be up dated . there were roaches in the room and we had to go out to buy cleaning and roach spay. i spoke with the manager or owner h e said he was sorry and he said he will send a staff to take care of the problem and deducted 20$ for each room.we stayer because there were no rooms in any hotel.
Stayed 1 night in Aug 2023

2/10 Terrible

Herminio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
cockroaches in the room, the bathroom with fungus in the shower, dirty drawers. faulty room door I will not return, nor do I recommend.
Stayed 7 nights in Jul 2023

2/10 Terrible

nikki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Horrors
Mold in the bathroom, Blood on the walls, broken bed, Burns in the comforter, smell of smoke and nasty conditions not safe. Very unsanitary.
Mold dirt
Mold
Dirt on top blow dryer
Blood on the wall
Stayed 1 night in Jul 2023

2/10 Terrible

Carol

Stayed 1 night in Jul 2023

2/10 Terrible

Bridgette

Disliked: Cleanliness, staff & service, property conditions & facilities
Will never stay there again
Stayed 1 night in Jul 2023

2/10 Terrible

Eloisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Weird people as guests… room smelled weird… door didn’t lock… we found a cockroach in the bathroom… bath tub was dirty… bathroom smelled like pee
Stayed 1 night in Jul 2023

2/10 Terrible

Evangelos

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very old and not kept up to date. Bedroom and bathroom very dirty and old. Not the property you expect to find when dealing with Expedia. A visit to the hotel will make you understand.
Stayed 1 night in Jul 2023

2/10 Terrible

I. Camielle

Disliked: Staff & service, property conditions & facilities
What more can I say that the owners of this establishment doesn’t know. The place is old, filthy, smells poorly, and is unsafe. I don’t know how the department of health allow this place to continue operating. It is clear they take no pride in the place. It was not worth the money they charged. This place sends a clear message that says, they don’t care about their guests. This place should be condemned, no amount of repairs can redeem it. It was a poor, poor experience and I would not recommend anyone stay at this establishment even if it was free. It is unsafe on so many levels.
Stayed 1 night in Jul 2023

2/10 Terrible

Judith, Newark

Stayed 1 night in Jul 2023

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not come here.
Disappointment and disgust started at check-in. Establishment was completely filthy. The smell is unbearable and we could not find any employees.
Stayed 1 night in Jul 2023

4/10 Poor

JULIE, DELEVAN

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Desk staff was nice enough. Unfortunately, there were roaches all over, a few big ones but many tiny ones. If it weren't so late and we weren't so tired, we would have gone elsewhere. We took precautions with our belongings and I don't think we brought any roaches home with us.

2/10 Terrible

Rodolfo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We're not coming back to this place. The room smell of cigarette, smoke, dirty, there were cockroaches, cobwebs, insects etc.
Stayed 1 night in Jul 2023

2/10 Terrible

Anthony

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place. I don’t understand how it’s even legal to be open for business. Hotel is collapsing, filthy, roaches everywhere, ceiling in hallway had a water stained sheet nailed to the ceiling. Place is disgusting. I wouldn’t let an animal stay here.

2/10 Terrible

Donald

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
the room stank of mold, bathroom sink covered in soap and shavings air conditioner did not work, mirror in room filthy, piles of garbage all around outside breakfast consisted of cold cereal or toast.
Stayed 1 night in Jul 2023

4/10 Poor

Debra

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In my experience Knight's Inn is a solid choice but unfortunately not here in Liberty, NY. The desk clerk is absolutely above and beyond with his helpfulness, knowledge and willingness, and I hope this doesn't affect him, but the atmosphere and accommodations are sub-par. It seemed like a drug den with shady clientele who were in and out all night, loud noises and fighting, shower has black mold and a bug (pretty sure a cockroach) running on the nightstand in the morning. Sorry, would have loved to give a different review. After checking in around midnight we attempted to sleep and were checked out before 7am. Waste of money and ill-kept.
Stayed 1 night in Jun 2023

2/10 Terrible

Levi

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I am in shock that this place can be rented out to anyone, the room provided to me could have been condemned. Peeling wallpaper, water damaged floors, cigarette smell, burn holes in the sheets,an air conditioning unit that looked like someone tried to fight it. The was a plentiful roach population as well. When I asked for a refund, I was told he would "spray again" for me, and that there are no refunds. Instead of arguing I left, and I ended up staying at the days inn around the corner, that was sold out on Expedia, but I rented directly at the property. This was a nightmare of a motel, and should not be rented on this site anymore. It sucks losing $90 this way, don't let it happen to you! Sleeping in your vehicle is the better option in this situation!
Stayed 1 night in Jun 2023

2/10 Terrible

Edward

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
My recent stay at the Knight's Inn Liberty in Liberty, NY was nothing short of a nightmare. From the moment we arrived, it was clear that this was not the hotel we had anticipated. The exterior looked like something out of a horror movie, raising concerns among my friends and me. Upon entering the hotel, we were greeted by a strong, overwhelming smell of cigarette smoke. It permeated the entire lobby, making it difficult to breathe. The presence of mold was impossible to ignore; it seemed to be growing in every nook and cranny. This lack of cleanliness and maintenance was deeply unsettling. One of the most distressing aspects of our stay was the condition of the rooms. The beds appeared to be infested with bedbugs, leaving us scared and uncomfortable. The shower and towels were dirty, which further added to our dismay. It was clear that cleanliness and hygiene were not a priority at this establishment. To make matters worse, the hotel seemed to attract a crowd of drug-addicted individuals. Their presence was not only concerning but also made us feel unsafe during our stay. It was an unfortunate and distressing atmosphere that added to the overall negative experience. Amidst this nightmarish ordeal, the only silver lining was our visit to 17 West Brewery. The food was exceptional, and the service was truly outstanding. It provided us with a brief respite from the dreadful conditions at the Knight's Inn.
Stayed 1 night in Jun 2023

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was the worst hotel I have ever stayed; I checked out after one night. The halls, stairways and exterior were filthy. My room was infested with roaches and other insects. I do not believe my shower had been cleaned in months. I strongly recommend Expedia to remove this hotel from its site to protect its customer base. I will not pay for my stay at this property.
Stayed 3 nights in Jun 2023

2/10 Terrible

JULIE, DELEVAN

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice enough, but there were roaches (1 inch and tiny) all over. If it weren't so late and we weren't so tired, we would have left.

2/10 Terrible

Magdalena

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

2/10 Terrible

Scott, Valley Cottage

Disliked: Cleanliness, staff & service, property conditions & facilities
The lock to my door was broken and they had to use a crowbar to open it (twice). The light switch in the bathroom was broken, with wires exposed to possible water incursion. The rug was filthy and puckered. The bed frame was made from old plywood. The desk top was broken. A conduit for electrical lines had fallen from the wall and most of the wiring in the room was put together with extensions cords. The toilet had not been cleaned. The handle on the sink fell off. This is not really a motel; it seems like a crash pad for people down on their luck. The managers were nice, but clueless about maintaining a safe and clean motel room. I left after one night, even though I paid for two nights (no refunds). It was intolerable.
Stayed 2 nights in May 2023

8/10 Good

Bryan

Liked: Cleanliness, staff & service
Wants to work as a hotel
The room was clean the water was hot. Breakfast wasn't bad. Our door was locked from the outside via padlock. The hotel was used for public housing with the school bus pulling up for school pickup.
Stayed 1 night in Apr 2023

6/10 Okay

Lesa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No key card for my room, so I had to use a key with a big padlock when coming and going. The door wouldn’t shut behind me when exiting, so the front desk called maintenance who improvised the door latch, which caused it to be in a permanent open position. Then the only way I could lock the door while in my room is with the interior slide bolt and small chain guard. This place is in pretty poor condition - you get what you pay for. The employees were friendly, but the place was scary! Ha!
Stayed 1 night in Apr 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Stayed 1 night in Mar 2023

2/10 Terrible

Yehuda

Disliked: Cleanliness, amenities, property conditions & facilities
This place is a dump. Everything from the carpet to the upholstery was stained. The bathroom was falling apart. When sitting on the toilet, it was unsteady. The grout in the bathroom was missing or filthy. There was rust on every fixture. I was afraid to take a shower. The free breakfast was unpalatable coffee and old cereal. All that said, the bed was comfortable and the TV worked. Highly unrecommended.
Stayed 2 nights in Nov 2022

2/10 Terrible

Ted

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
What a dump. Stay away. Mold on the walls, dead bugs, a fly strip with dead bugs hung over the bed. The staff seemed aware of how awful the place is and tried to be as helpful as they could. The door to our room was padlocked and we had to open that padlock with a key to get in!. Very shady looking people staying there and people seemed to wander around the property. The picture you show must be 20 years ago!
Stayed 1 night in Oct 2022
Response from Addy on Oct 29, 2022
Dear Ted, We are sorry to hear about your unpleasant experience during your recent stay at the Knights Inn. Please know the hotel was recently taken over by the new ownership and there are plans for extensive, much needed renovations. We hope you give us another chance in the future and allow us to deliver a much better experience. Again, please accept our apology. Best, - Management.

2/10 Terrible

Nils

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A distgusting night at Knights Inn Liberty.
In credible dirty. The worst thing was that the bedsheets weren't washed. Bathroom was dirty too. The toilette flush wasn't working. I decided not to take a shower. I used an extra shirt to cover the pillow. It was distgusting, unpleasant night! I hardly slept! hotels.com should know better too. It's appaling that I paid $124 for that terrible night!
Stayed 1 night in Oct 2022
Response from Addy on Oct 24, 2022
Dear Nils, We are sorry to hear about your unpleasant experience during your recent stay at the Knights Inn. Please know the hotel was recently taken over by the new ownership and there are plans for extensive, much needed renovations. We hope you give us another chance in the future and allow us to deliver a much better experience. Again, please accept our apology. Best, - Management

2/10 Terrible

Nancy

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom so filthy we couldn’t shower. Sheets had dirt on them. Police came in full force which seemed like a regular occurrence. Breakfast was pitiful No ice machine. Padlocks on doors instead of key card entry. Proprietor screamed at people in lobby all morning. Unbelievable noise and yelling all night. Left before daylight. This hotel should be closed!!!
Stayed 1 night in Oct 2022
Response from Addy on Oct 19, 2022
Dear Nancy, We are sorry to hear about your unpleasant experience during your recent stay at the Knights Inn. Please know the hotel was recently taken over by the new ownership and there are plans for extensive, much needed renovations. We hope you give us another chance in the future and allow us to deliver a much better experience. Again, please accept our apology. Best, - Management

2/10 Terrible

Roger

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to find another motel to spend the night. I wouldn’t recommend to anyone. I wound up losing the money spent on my reservation for the peace of mind by not staying there
Stayed 1 night in Oct 2022
Response from Addy on Oct 19, 2022
Dear Roger, We are sorry to hear about your unpleasant experience during your recent stay at the Knights Inn. Please know the hotel was recently taken over by the new ownership and there are plans for extensive, much needed renovations. We hope you give us another chance in the future and allow us to deliver a much better experience. Again, please accept our apology. Best, - Management

2/10 Terrible

JUDITH

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, sub standard should be shut down
Stayed 3 nights in Oct 2022
Response from Addy on Oct 19, 2022
Dear Judith, We are sorry to hear about your unpleasant experience during your recent stay at the Knights Inn. Please know the hotel was recently taken over by the new ownership and there are plans for extensive, much needed renovations. We hope you give us another chance in the future and allow us to deliver a much better experience. Again, please accept our apology. Best, - Management