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Reviews of Springhill Suites by Marriott Moore

2.5 out of 5
Springhill Suites by Marriott Moore
613 NW 8th Street, Moore, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 493 out of 765 reviews" "
Rating 8 - Good. 177 out of 765 reviews" "
Rating 6 - Okay. 48 out of 765 reviews" "
Rating 4 - Poor. 32 out of 765 reviews" "
Rating 2 - Terrible. 15 out of 765 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with family
Safe place
Stayed 2 nights in Apr 2024

6/10 Okay

Al

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Margie

Liked: Staff & service
Robert at front went out of his way to be helpful and kind! I had accidentally booked the wrong date. He provided an 800 number to allow me to work things out. Exceptionally kind and helpful! Thank you!😊
Stayed 1 night in Apr 2024

4/10 Poor

Patricia

Traveled with family
Disliked: Staff & service, property conditions & facilities
Checking in, the gentleman attendant was unsure why we needed a king bed being 2 women. Some diversity training might be in order. We had 2 wash clothes and no other linens in our room. We were told to come down to the desk to get towels. After being out for the evening we came back to a completely soaked floor (carpeted)yuk!! on one side of the bed. We were also given a handicapped room. Shouldn’t those be reserved for people who really need them? The bathroom sliding doors were very difficult to close with 2 hands for us. Not sure how a truly handicapped individual would be able to manage. We have stayed at many Marriott properties in the past with no issues. I would not recommend this property!
Stayed 1 night in Apr 2024

10/10 Excellent

Ruby, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, staff was excellent! There was an odd burning smell in the lobby by the pool exit which was overwhelming. Breakfast was hot and fresh, just a bummer the waffle maker was out a few days. Nice location and easy parking.
Stayed 4 nights in Mar 2024

2/10 Terrible

Robert

Business traveler, Traveled with family
Disliked: Staff & service
Clerical error led to issues. Didn’t have room on night needed, and no efforts made to fix by property. Ended up staying on the right night, just not at this hotel. The La Quinta is close and far more accommodating.
Stayed 1 night in Mar 2024
Response from bhumi patel on Mar 12, 2024
Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with our leadership team so we can do our best to ensure this does not occur again.We hope to see you again. Please do not hesitate to contact me if you have any questions or concerns. Have a great rest of your day!

6/10 Okay

Brian, Orange City

Stayed 1 night in Mar 2024

8/10 Good

Kristofer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there this last weekend with my wife and kids. Didn't have many issues. The couple issues we did have, the bed that my wife and I slept on was not very comfortable. The other issue that I had, was the bathroom doors that were see through. Definitely not a good thing to have when our kids were present in the room
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 12, 2024
Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with our Engineering and housekeeping team , so we can do our best to ensure this does not occur again.We hope to see you again. Please do not hesitate to contact me if you have any questions or concerns. Have a great rest of your day!

4/10 Poor

Romyna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Kendra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
The room was dirty with crumbs on the bed, both restrooms were dirty, the shower was dirty, there was a sour odor in the room, and the temperature would not stay consistent. I would not stay at this hotel again. One of the lights over the bed was broken.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 12, 2024
Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with our Engineering and housekeeping team , so we can do our best to ensure this does not occur again.We hope to see you again. Please do not hesitate to contact me if you have any questions or concerns. Have a great rest of your day!

8/10 Good

Mary

We had a suite w 2 queens which was very nice including a sofa lounge area. Bath and toilet were divided. Can’t comment on the breakfast yet cuz we haven’t eaten it!
Stayed 1 night in Jan 2024

10/10 Excellent

Hannah

Stayed 1 night in Jan 2024

4/10 Poor

Kim

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The ac/heater did not work in our room. Beds were very hard. Room was dated and not cleaned properly.
Stayed 1 night in Jan 2024
Response from General Manager on Mar 12, 2024
Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with our Leadership team , so we can do our best to ensure this does not occur again.We hope to see you again. Please do not hesitate to contact me if you have any questions or concerns. Have a great rest of your day!

10/10 Excellent

Paulette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Super friendly front desk staff. She even called up to our room to make sure everything was acceptable. Room was very big, 2 bathroom areas and beds were comfy. Breakfast had great variety and plenty of it. Will definitely stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Janet

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value with super service
Our stay was impromptu but it was such a pleasant surprise!! The room layout was great, while being clean and perfectly maintained!
Stayed 1 night in Dec 2023

8/10 Good

Christopher, Philadelphia

Stayed 1 night in Dec 2023

10/10 Excellent

Phuoc

Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The room was very nice but the toilet wouldn’t flush and the drawers in the dresser would not stay closed. I reported both issues so I’m relatively sure they were taken care of. Convenient location.
Stayed 1 night in Dec 2023
Response from Bhumi on Dec 19, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Jered

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the staff was easygoing and professional. They did not demand anything like how this review is demanding I write something before continuing.
Stayed 1 night in Dec 2023
Response from Bhumi on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. We lost my son’s graduation card with $100 in it and I went back to ask if it had been found. They found it!! They returned it and the money was still in the envelope! It was a nice stay and reasonably priced. Thank you!!
Stayed 1 night in Dec 2023
Response from Bhumi on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jose, LOS ANGELES

Stayed 1 night in Dec 2023

6/10 Okay

Becky

Traveled with family
Desk was great to interact with. Property is beginning to show its age… but very clean. Quiet area too. Toilets struggle and PTac is extremely noisy….
Stayed 3 nights in Nov 2023
Response from Bhumi on Dec 19, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Ted

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel. The staff was very friendly. Our suite was perfect for the nights we stayed and we used the entire room!!
Stayed 2 nights in Nov 2023
Response from Bhumi on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Nice, comfortable, spacious hotel. Friendly staff!
Stayed 1 night in Nov 2023
Response from Bhumi on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mikki

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the easiest & fastest hotel we've been able to ever check in at. We will for sure be back!
Stayed 1 night in Nov 2023
Response from Bhumi on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Lindsay

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Sheets were clearly not changed, musty damp smell like the carpet was wet.
Stayed 1 night in Nov 2023
Response from Bhumi on Dec 19, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Bhumi on Dec 19, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms were damaged, smelled, and had stains on the flooring and couch.
Stayed 4 nights in Oct 2023
Response from Bhumi on Dec 19, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Sheryl, North Bend

Stayed 2 nights in Oct 2023
Response from Bhumi on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Juanita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!
Stayed 1 night in Oct 2023
Response from Bhumi on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Christopher, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 1 night in Oct 2023
Response from Bhumi on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

DANIEL, Denver

Traveled with family
We had booked a reservation for parents weekend. When arriving to check in, we were told that you overbooked and didn’t have a room available after all. That is ridiculous. What is the point of having a reservation? You’ve lost my respect.
Stayed 1 night in Sep 2023
Response from Bhumi on Dec 19, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was very friendly.
Stayed 1 night in Sep 2023
Response from Bhumi on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Ritchie

Stayed 1 night in Sep 2023

6/10 Okay

donna

Traveled with family
Liked: Amenities, property conditions & facilities
The night woman clerk was great. The morning IA clerk was not. There was no coffee in the am when we went to lobby, but overnight clerk quickly put it out. At 8am when we went down, again there was no coffee and desk clerk said that he would get some. Fifteen minutes later there was still no coffee. We left and got coffee elsewhere.
Stayed 1 night in Sep 2023
Response from Bhumi on Dec 19, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

John M

Stayed 1 night in Aug 2023

8/10 Good

Shannon, Wylie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge rooms and Huge smiles from staff
Was impressed with the size of the room, the friendliness of Liz at the front desk and the assortment of healthy options (including oat milk and pumpkin seeds) at the breakfast buffet.
Stayed 2 nights in Aug 2023
Response from Bhumi on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Roseanna

Traveled with family
Liked: Staff & service, amenities
The property needs to upgrade to the 21st century. The keycards where horrible, the deactivated more than once. The gentleman at the front desk was very kind. He told me to keep the key cards away from electronic devices…. that’s impossible. Almost everything I carry is electronic, my car key is for heaven sakes!! Our room was very clean, again just needs updated. The breakfast was delicious!
Stayed 1 night in Aug 2023
Response from Bhumi on Dec 19, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Bhumi on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Bhumi on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

EULALIA

Stayed 3 nights in Aug 2023

10/10 Excellent

Christopher, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2023
Response from Bhumi on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

jason

Business traveler
.
Stayed 2 nights in Jul 2023
Response from Bhumi on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Holley

Business traveler
Liked: Staff & service
Not satisfied
Upon check in there was a very large, loud group of people whom the gentleman checking me in kept yelling at .. very unprofessional all the way around . The elevators were nasty dirty . The shampoo/conditioner/body wash dispensers were 1. Empty 2. Pump broke 3. Ok. The noise was all night long Friday night . Not what I’m Use to from a Marriott name .
Stayed 1 night in Jul 2023
Response from SpringHill Suites on Jul 20, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.