Superior Suite, 1 Queen Bed, Sea View | View from room
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Reviews of Golden Tulip Grande Comore Moroni

4 out of 5
Golden Tulip Grande Comore Moroni
Voidjou, Moroni

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 63 reviews" "
Rating 8 - Good. 23 out of 63 reviews" "
Rating 6 - Okay. 7 out of 63 reviews" "
Rating 4 - Poor. 8 out of 63 reviews" "
Rating 2 - Terrible. 5 out of 63 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ahmad, Sharjah

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rain water came into the rooms
Stayed 3 nights in Apr 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing stay - Needs new management
Very disappointing stay. This hotel has serious management issues. This so called “Spa Hotel” doesn’t have a spa anymore. Thanks for ruining my trip !! Communication is simply awful. Inconsistent replies to emails, no warning guests that dinner one night was an expensive buffet only (no a la carte). It’s okay if they want to have a buffet - just tell your guests about it ! In room equipment doesn’t work. But, I cannot blame the staff. Management has not sufficiently trained them or invested in systems. They have the potential to be a great hotel, with great location and beauty. But I wouldn’t stay there until there is new management with leadership, vision, and capability to achieve that potential. Very disappointed ☹️
Stayed 2 nights in Feb 2024
Response from The Team on Feb 24, 2024
Dear Mr Shivesh RamThank you for taking time to exoress your comments which we deeply feel sorry of. We have shared and actioned accordingly your views. During your stay, the SPA staff were all sick and this has disturbed our operations and we failed to communicate same to you. We do propose both buffets and a la carte to our guests and a good value for money price.We apologise for the so said non working equipment and your room has been throughly checked and rectified.We always encourage our guests to share their comments during their stay and we would have been happy to having yours during and needful would have been done for you to enjoy your short stay.We still look forward to welcoming you to serve you still better next time;

8/10 Good

severino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente servicios y gente amena playa bellísima
Stayed 3 nights in Feb 2024
Response from The Team on Feb 24, 2024
Hola SeverinoGracias por sus encantadores comentarios que compartiremos con nuestro gran equipo.

10/10 Excellent

Patrick

Stayed 1 night in Feb 2024
Response from The Team on Feb 24, 2024
Merci de votre appréciation

10/10 Excellent

Shane, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Golden Tulip Grande Comore Moroni on Jan 6, 2024
Dear Mr Shane,Many thanks for your notation, we are happy to know that you appreciated your stay.Best regards

6/10 Okay

Mart

Traveled with partner
Liked: Staff & service, amenities
The stay was generally nice because of the beach but room too expensive for what it offers . No fridge in the standard room. Too many houseflies on the food at breakfast.
Stayed 3 nights in Nov 2023
Response from Golden Tulip Grande Comore Moroni on Dec 11, 2023
Dear Mr Mart,In fact we do not provide fridge in standard room but we can give on request. Please acceopt our sincere apologize if you didn't get it. We advise you to book the superior room for your next stay. Hoping that you will give us another chance and stay in our hotel when you will visit our Island.Best regards

10/10 Excellent

Paul, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This oceanfront hotel is probably the best hotel on this island!
Stayed 1 night in Nov 2023
Response from Golden Tulip Grande Comore Moroni on Nov 20, 2023
Dear Mr Paul,Thanks you again for visiting us and for the good feedback given. We are very happy to know that you appreciated your stay. We hope that you had a nice travel back.See you soonBest reagards

6/10 Okay

Youri

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel needs a serious refurbishment especially in baghroom. No mini-fridge, no bed-side lamp. Can't turn off lights from bed - need to go to entrance
Stayed 1 night in Sep 2023
Response from Golden Tulip Grande Comore Moroni on Sep 28, 2023
Dear Mr Youri,Please accept our apologize, if you feel not confortable. We will do our best to improve our hotel day by day. We took into account your remarks and we will work on it.He hope that you had a nice travel back.Best regards

8/10 Good

Burnadette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comoros need to clean up their garbage!
Stayed 1 night in Sep 2023
Response from Golden Tulip Grande Comore Moroni on Sep 28, 2023
Dear Mme Bernadette,Many thanks for your comment.We are doing our best to make sure that our hotel is clean, we hope that you feel it. We appriciate your 4 stars notation, it is a proof that you enjoy you stay.So see you soon, we will be pleased to welcome you again.Best regards

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was so friendly and nice view I recommend the hotel it’s from the best in Comoros
Stayed 3 nights in Sep 2023
Response from Golden Tulip Grande Comore Moroni on Sep 17, 2023
Dear Mr Ahmed,Thank you for this adorable comment.Happy to serve you.Hope to see you back soon

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach, empty pool.
Stayed 1 night in May 2023
Response from Golden Tulip Grande Comore Moroni on May 30, 2023
Dear Mr Joseph,Many thanks for your comment and for the good notation.Unfortunatly swiming pool was under maintenance but now its working. Hope that you will visit us again.Looking forward to welcome you again.Best regards

10/10 Excellent

richard

Stayed 2 nights in May 2023
Response from Golden Tulip Grande Comore Moroni on Jun 5, 2023
Bonjour M. Richard,Nous vous remercions de votre note. Nous sommes ravie que vous ayez passé un agréable séjour. Au plaisir de vous accueillir.Bien cordialament

2/10 Terrible

Teet

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Golden Tulip Grande Comore Moroni on Apr 13, 2023
Dear Mr Teet,We are very sorry that you didn't appreciate your stay. Unfortunatly we do not have much information about your stay but we apologize for all inconvenient you may had. We hope you will give us another chance to proove our professionalism. Best regards

6/10 Okay

Marie

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Too old amenities and not clean but nice location
The whole hotel is not worth the price we are paying for it since it looks like the basic infrastructures have not been renovated since more than 3 decades. Plummery is outdated, same for toilets, beds, furniture from dining room. The hotel was as not clean as we could expect from this range of hotel in other country (mosquitos, lizards in the room)... I was not provided a towel on a daily basis. There is a general impression of the whole thing of being neglected. But the place and the view is superb, beach is nice... until the time you see a care tyre with all the metallic part appearing with a wave to hurt you... but superb view and everybody is nice and welcoming
Stayed 3 nights in Feb 2023
Response from Golden Tulip Grande Comore Moroni on Mar 9, 2023
Dear Mrs Marie, We thank you for sharing your experience. We can undersand that you didn't appreciate you stay so we are very sorry. You explain all issue on your comment which is very clear, please accept our sincere apologizes. We took into account all remarks that you shared and we will definitly communicate to all services. Our goal is to improve day by day and offer the best service. Be sure that we will be always nice and welcoming for all our guest. We planned also some renovation work for 2023. So be sure that we will take action. Looking forward to welcome you soon. Best regards.

8/10 Good

helen

Business traveler
Liked: Cleanliness, staff & service
3 star property..and is probably the best hotel to stay in Moroni. Amazing staff. Food is good, great atmosphere.
Stayed 3 nights in Dec 2022
Response from Golden Tulip Grande Comore Moroni on Dec 10, 2022
Dear Mrs Helen,Many thanks for your feedback. We are proud to know that you appreciated your stay. We will try our best to reach 5/5 for your next stay. Have a nice travel back. Best regards.

10/10 Excellent

Lech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022
Response from Golden Tulip Grande Comore Moroni on Nov 21, 2022
Bonjour,We really thank you for this excellent notation. We are proud to see that you appreciated your stay. We hope that you had a nice travel back.Looking forward to welcome you again.Best regards

4/10 Poor

Helene

Stayed 3 nights in Oct 2022
Response from Golden Tulip Grande Comore Moroni on Mar 17, 2023
Dear Mrs Helene,We thank you for your feedback. According for the notation it seems that you didn't appreciate your stay, we are very sorry. We hope that you give us another chance to proove our professionalism. Please accept our sincere apologize. Looking forward to welcome you again. Best regards

10/10 Excellent

sandrina

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Golden Tulip Grande Comore Moroni on Oct 3, 2022
Dear Mrs Sandrina,We are glad to know that you appreciated your stay.Have a nice travel back.Looking forward to welcome you again.Best regards

10/10 Excellent

Andrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Golden Tulip Moroni on Sep 21, 2022
Dear Mrs Adriana,Many thanks for this good notation, we are glad to know that you had a wonderfull stay. Looking forward to welcome you again. Best regards

10/10 Excellent

Matt

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Golden Tulip was great to stay in while i was in comoros to climb Karthala. The staff were extremely helpful especially considering my terrible French skills. I would not have had a successful trip without their assistance.
Stayed 2 nights in Aug 2022
Response from Golden Tulip Moroni on Aug 12, 2022
Dear Mr Matt, many thanks for your comment and the notation. We are proud to know that you appreciated you stay. Looking forward to welcome you soon.

10/10 Excellent

Leena

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I like the Ocean view
Stayed 3 nights in Jun 2022
Response from Golden Tulip Moroni on Jun 20, 2022
Dear Mrs Leena, Many thanks for your feedback. Looking forward to welcome you soon.

10/10 Excellent

Vipin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021
Response from Golden Tulip Moroni on Jun 20, 2022
Dear Mr Vipin, Many thanks for the 5 stars notation. Looking forward to welcome you soon.

8/10 Good

AMIRA

Liked: Staff & service, room comfort
Stayed 6 nights in Jun 2021
Response from Nabih on Jul 5, 2021
Dear Mrs AMIRA, We are glad to know that you had a nice stay. Many for this nice notation. Looking forward to welcome you soon

8/10 Good

Mazen

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Business trip
Friendly staff especially Amer
Stayed 6 nights in Jun 2021
Response from Nabih on Jul 1, 2021
Dear Mr Mazen, Many thanks for your nice feedback and the good notation. We will show the message to Mr Amer. We hope you had a nice travel back. See you soon Golden Tulip Moroni Team

8/10 Good

Alicia, USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Moroni. Our room had a beautiful view of the ocean and our bed was very clean and comfortable. The staff was very friendly and check in service was excellent with complimentary refreshments. I loved the room complete with a refrigerator and instant coffee/tea. This hotel shows some wear and tear on the building (older building versus newer buildings) but they maintained the beach front well picking up trash etc. We were pleased with the snack menu with affordable options for dinner (pizzas and burgers etc). It did take a while to get our main dishes but they were excellent. We really enjoyed the breakfast except the cappuccino was a coffee and milk with no espresso or foam. Keep up the maintenance on the lobby and grounds. We will be back.
Stayed 1 night in Mar 2020
Response from Front Office Manager on Mar 16, 2020
Dear Mrs Alicia, Thank you for the time taken to give us the feedback of your stay. This is a huge compliment for us to know that you consider our hotel as the best of the island. Looking forward to welcome you again. Golden Tulip Grande Comore Moroni Resort & Spa Team

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Front Office on Feb 18, 2020
Thank you for staying at Golden Tulip. looking forward to have you back again

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Beach semi private food was ok but repetitive or small menu
Stayed 17 nights in Dec 2019
Response from Front Office on Feb 18, 2020
Thank you for staying at Golden Tulip. We took into consideration your request. We have a new menu in place.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice location, friendly staff but terrible overall
The view is great!! The staff is friendly, nice and helpful! The beds are comfortable and that’s pretty much all what’s positive. Sadly, The food is ABSOLUTELY TERRIBLE!! They run out of ingredients, so chances are that you won’t be able to eat what you order, taste is awful and it is extremely expensive considering the food quality. Also flies are extremely numerous because of poor hygiene probably? Bedrooms are okay, bed is comfortable and feels clean but there is a frequent bad smell coming out of the bathroom because of poor plumbing installations. Public areas are sad, the place is falling apart, the grass is burned, dry and yellow because no one waters it. There are no gardens, there is an atm but frequently runs out of money.
Stayed 7 nights in Sep 2019
Response from Front Office Manager on Oct 4, 2019
Dear Guest, Thank you for the time taken to give us the feedback of your stay. We appreciated that your recognize that our that is friendly and we are glad to know that you had a comfortable stay. We took into account all remarks regarding food and piping issue. Noted that we will give all this information to managers in charge of it, so then we will do our best to improve our service. We hope that you will give us another chance to prove our professionalism. Looking forward to welcome you again. See you soon in Golden Tulip Grande Comore Moroni Resort & Spa Golden Tulip Grande Comore Moroni Resort & Spa Team

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
This property is going thru an upgrade very slowly. Alot of the foods were not available, they ran out of beer and wine, the bathrooms need up dating badly. On the other hand, everyone was friendly and helpful, the bed was very comfortable. The rooms could use a chair! With little choices on the island, I think this is a good option. The hotel arranged a tour guide, Jean Claude who was very good.
Stayed 3 nights in Jul 2019
Response from Front Office Manager on Jul 11, 2019
Dear guest, Thank you for the time taken to give us the feedback of your stay. We are pleased to know that you spent a nice stay. We took into account your comment regarding the restaurant and room facilities and we will do our best to improve. We hope you did a nice travel back. Looking forward to welcome you again. See you soon in Golden Tulip Grande Comore Moroni Resort & Spa Golden Tulip Grande Comore Moroni Resort & Spa Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Unique location! SPA and gym not available!!!! Good food!
Stayed 2 nights in Apr 2019
Response from Front Office Manager on Apr 30, 2019
Dear guest, Many thanks for your feedback. Our Gym and Spa are in construction but we hope to propose it soon. We hope that you did a nice travel back. Looking forward to welcome you again. See you soon in Golden Tulip Grande Comore Moroni Resort & Spa Golden Tulip Grande Comore Moroni Resort & Spa Team

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golden Tulip, Moroni, comoros
My stay at the Golden Tulip was very good. The room was very clean and had a sea view. The hotel has a nice beach. The hotel is near the airport and moroni. I'd recommend this hotel.
Stayed 2 nights in Mar 2019
Response from Front Office Manager on Mar 21, 2019
Dear Mr Kevin, Thank you for the time taken to give us the feedback of your stay. We are proud to know that you enjoyed your stay. We hope you did a nice travel back. Looking forward to welcome you again. See you soon in Golden Tulip Grande Comore Moroni Resort & Spa Golden Tulip Grande Comore Moroni Resort & Spa Team

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2019
Response from Front office manager on Apr 1, 2019
Dear guest, Thank you for the time taken to give us the feedback and we are pleased to know that you spent a nice stay. We hope you did a nice travel back. Looking forward to welcome you again. See you soon in Golden Tulip Grande Comore Moroni Resort & Spa Golden Tulip Grande Comore Moroni Resort & Spa Team

8/10 Good

AOA, Addis Ababa, ET

Business traveler
Liked: Staff & service, property conditions & facilities
Too many insects & bugs crawling all over the place, even into the bedrooms. Lamp shades on either side of the doors attract them. Fumigation of the grounds should solve this - just shut down the hotel for a day! Nice, friendly staff - very helpful and amiable. New wing is nicely planned, but some shoddy work/materials. Great sea view though! Will be back
Stayed 2 nights in Jan 2019
Response from Front office manager GT MORONI on Feb 6, 2019
Dear Guest, Thank you for the time taken to give us the feedback and we are pleased to know that you spent a nice stay. Our location is in front the beach and around there is many trees. So even fumigation cannot avoid insect as we have natural vegetation. But we use some product at cleaning time and we advise our guest to do not open windows also. We will be pleased to welcome you soon<; We hope you did a nice travel back. Looking forward to welcome you again. See you soon in Golden Tulip Grande Comore Moroni Resort & Spa Golden Tulip Grande Comore Moroni Resort & Spa Team

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is fantastic and staff are very atten
Stayed 5 nights in Dec 2018
Response from Front Office Manager on Jan 9, 2019
Dear Mrs Catherine, Thank you for the time taken to give us the feedback and we are pleased to know that you spent a nice stay. We hope you did a nice travel back. Looking forward to welcome you again. See you soon in Golden Tulip Grande Comore Moroni Resort & Spa Golden Tulip Grande Comore Moroni Resort & Spa Team

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golden Tulip Grande Comore Moroni
Used for business trip to island. Ideal location
Stayed 4 nights in Dec 2018
Response from Golden Tulip Moroni Team on Dec 10, 2018
Thank you for the time taken to give us the feedback and we are pleased to know that you spent a nice stay. We hope you did a nice travel back. Looking forward to welcome you again. See you soon in Golden Tulip Grande Comore Moroni Resort & Spa Golden Tulip Grande Comore Moroni Resort & Spa Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
AC was not working. Outside was much cooler than inside of the room.
Stayed 1 night in Dec 2018
Response from Golden Tulip Moroni Team on Dec 10, 2018
Thank you for the time taken to give us the feedback and we are pleased to know that you spent a nice stay. We change most of our AC so you will not have this incident next time you will visit us. We hope that you will give us another chance to prove our professionalism. Looking forward to welcome you again. See you soon in Golden Tulip Grande Comore Moroni Resort & Spa Golden Tulip Grande Comore Moroni Resort & Spa Team

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable hotel in a quiet location
This is almost certainly one of the best hotels on Grand Comore. There is a fair bit of refurbishment work going on but that did not interfere with my stay (note: the swimming pool is empty and I believe the health club/ spa is currently closed). The rooms are clean, spacious and comfortable, and the wifi worked well. The staff were friendly overall - some more so than others. On the downside, the hotel is somewhat isolated, in that there is little within walking distance. The restaurant seemed expensive, although the food was of a reasonable quality. The hotel does fall down in a few areas, such as supplying only one small bottle of drinking water a day and charging a whopping 20 Euros each way for the 15 minute airport transfer. The hotel appears to have a phenomenal range of room prices (presumably depending on availability, season, etc.), so how you judge it will depend on how much you pay. Overall, I was very happy with my stay and would be glad to return there.
Stayed 3 nights in Nov 2018
Response from Golden Tulip Moroni Team on Dec 11, 2018
Dear Mr Kenneth, Thank you for the time taken to give us the feedback and we are pleased to know that you spent a nice stay. Do not hesitate to visit us for your next stay. Please noted that pool is working now. And we do our best to finish our Spa and fitness area which will be available soon. We hope you will be able to discover all our services when you will come back. Looking forward to welcome you again. See you soon in Golden Tulip Grande Comore Moroni Resort & Spa Golden Tulip Grande Comore Moroni Resort & Spa Team

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Sad hotel, find another place
Hotel is FAR from a 4 star property! the best part is the pickup from the airport (though it's 20 Euro o/w), and the reception was friendly. the room on the other hand was pathetic. Even the sliding door wouldn't close completely, which let bugs in at night! The beach it claims is also sad, rocky, tiny, and honestly more like a kiddie pool (though i would make my kids wear water shoes as there is debri everywhere). There were two guys "manning" the beach, and one was clipping his toe nails! Restaurant was sad too...i ordered a chicken kabob and got fish kabob because the waiter didn't really understand his own menu.
Stayed 1 night in Sep 2018
Response from Golden Tulip Grande Comore Moroni on Mar 17, 2023
Dear Mr Daniel,Thank you for your feedback. We are very sorry for the inconvenient you had during your stay. We will share your comment to all department to improve our services. We hope that you will give us another chance to proove our professionalism. Best regads

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay for the weekend.
Restaurant was great, room was really good. Beach was great except for they close it at dark, so you can't just sit on the sand.
Stayed 1 night in Sep 2018
Response from Golden Tulip on Sep 27, 2018
Dear Miskin, Thank you for appreciating our hotel services. Hopefully we will have the pleasure to welcome you again for a wonderful stay with us. Warm greetings from Golden Tulip Grande Comore

4/10 Poor

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wilted Tulip
What to say about this train wreck. Don’t go. On the up side staff were generally courteous. On the down side. At check in they trued to shake me down for a second room, though I had the paperwork showing a triple. So they added another sub par room to the reservation. I’ll have to watch they don’t bill me for it. The patio door was broken and did not lock. I guy came to look. He said, you’re right. It doesn’t work. No attempt at a fix. No amenities as discussed in the res. No turn down service (other then we can do that). No coffe/tea makers in the room. Nothing really. The hotel was under some kind of construction so the pool was half nearly empty of water. Nails and prices of wood hazards everywhere. The “balconies” were plastic chairs inside down or tossed onto the ground. Again, just a mess. Place didn’t fulfill anything offered. Overpriced and dangerous! Don’t stay here. I can’t imagine this is part of the Gokden Tulip chain.
Stayed 2 nights in May 2018
Response from Front Office Manager on Jun 4, 2018
Dear Mr Jeff, Thank you for the time taken to give us the feedback of you stay. In fact we are refurbishing the hotel to provide you best services. That is why it is look like a builiding site. Regarding the communicating door we were expecting room renovation work to remplace it. Let me tell you that we are renovating both rooms. So please apologize that we didn't repair it. We don't provide coffe/tea makers but hot water makers instead, inside the room. We are working day after day to respect Golden Tulip Standards, beginning by our working renovation. We hope that you will give us another chance to prove our professionalism. Looking forward to welcome you again. See you soon in Golden Tulip Grande Comore Moroni Resort & Spa Golden Tulip Grande Comore Moroni Resort & Spa Team

8/10 Good

AD

Liked: Cleanliness, staff & service
Good hotel undergoing rebranding. needs more signs
The hotel is being revamped from a previous name of Itsandra hotel which meant that most of the taxi drivers did not know the new name. There are also no sign boards advertising the new name on the property. The hotel itself is clean and comfortable however the building a bit dated. The service is astounding with every member of staff being super friendly and helpful. The private beach is good but the pool was empty when I stayed there.
Stayed 1 night in Feb 2018
Response from Golden Tulip Grande Comore Moroni on Mar 17, 2023
Dear Mr AD,Many thanks for tanking the time to give us your feedback. We are happy to know that you appreciated your stay. Hope to welcome you again.See you soon

10/10 Excellent

Noriya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel exceptionnel personnel accueillant surtout le bar Kampai le responsable du bar est hyper accueil vous met à l’aise. Les femmes de ménages agréable. Milles merci pour votre accueil.
Stayed 1 night in Jan 2024
Response from The Team on Feb 24, 2024
Cher NoriyaMerci de vos commentaires élogieux sur notre hôtel et nous ne manquerons pas de les partager avec cette belle équipe qui est au service de nos clientsAu plaisir de vous accueillir une prochaine fois

8/10 Good

KOUAME Daniel

Liked: Cleanliness, staff & service
Le menu du restaurant n'est pas varié. Il n'y a pas d'interrupteur de lumière au chevet du lit. Pas de porte savon dans la douche. La réception des chaînes de Télévision n'est pas bonne sauf quelques unes.
Stayed 14 nights in Oct 2023
Response from Golden Tulip Grande Comore Moroni on Nov 7, 2023
Bonjour M. KOUAME,Nous vous remercions pour toutes ses remarques constructives. Nous ne manquerons pas de partager cela avec les responsables de services concernés afin d'apporter des mesures correctives.Au plaisir de vous accueillir prochainement.Bien cordialement

2/10 Terrible

Mourad

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Golden Tulip Grande Comore Moroni on Nov 7, 2023
Bonjour M. MOURAD,Nous avons bien compris que nous n'avons pas été à la hauteur de vos espérances suite à cette note. Nous aurions aimé avoir plus de précisions sur votre séjour. Nous vous présentons nos sincères excuses pour les désagrément que vous avez pu rencontrer. Au plaisir de vous revoir.

4/10 Poor

eva

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Non
Hôtel dégoûtant, ménage mal fait, fourmis et autres insectes dans la chambre. Oreillers très sales sans aucune taie d'oreiller. Seul bon point, l'amabilité du réceptionniste et du Petit Chef, très efficace ;)
Stayed 2 nights in Apr 2023
Response from Golden Tulip Grande Comore Moroni on May 2, 2023
Bonjour Mme Eva,Merci d'avoir commenté votre séjour. Nous sommes déçu que vous n'ayez pas apprécié la qualité de la chambre à cause du ménage, nous sommes désolé. Nous ne manquerons pas de souligner cela au département concerné afin de palier à ce manquement. Veuillez accepté nos sincères excuses. Nous espérons que vous nous donnerez une autre chance de vous prouver notre professionnalisme. Comme vous le savez nos équipes resterons au petits soins. Au plaisir de vous recevoir pour un meilleur séjour avec nous.Bien cordialement

10/10 Excellent

ABDELFATTA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable dans un cadre agréable et avec un personnel agréable
Stayed 5 nights in Mar 2023
Response from Golden Tulip Grande Comore Moroni on Mar 24, 2023
Bonjour M. ABDELFATTA,Nous vous remercions pour ce message et cette excellente note. Nous sommes ravie que vous ayez apprécié votre séjour.Bien cordialement

6/10 Okay

Pierre

Business traveler
Disliked: Property conditions & facilities
Besoin de renovation
Stayed 1 night in Mar 2023
Response from Golden Tulip Grande Comore Moroni on Mar 24, 2023
Bonjour M.Pierre,Nous vous remercions d'avoir pris le temps de noter votre séjour. Nous avons bien pris en compte votre commentaire qui sera partagé au service concerné. Nous espérons que votre voyage de retour s'est bien passé. Bien cordialement

10/10 Excellent

Nasser

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Feb 2023
Response from Golden Tulip Grande Comore Moroni on Mar 9, 2023
Dear Mr Nasser,We thank you for the good notation.We are happy to know that you spend a nice stay in our hotel. Looking forward to welcome again.Best regards

4/10 Poor

ANDREW

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Response from Golden Tulip Grande Comore Moroni on Jan 18, 2023
Dear Mr Andrew,We thank you for having chosen our hotel and sharing your experience.We are very sorry that we didn’t reach your expectation during your stay with us. Please accept our sincere apologize. We have a 24/7 service at reception and we always encourage our in-house guests to voice out any issue which could happen. We hope that you will give us another chance upon your next visit on the island.Looking forward to welcome you againBest regards

8/10 Good

Karim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Golden Tulip Grande Comore Moroni on Dec 26, 2022
Dear Mr Karim,Many thanks for the notation. It was a pleasure to welcome you. We wish you a nice travel back. Looking forward to welcome ypou again.Best regards