Exterior
Check availability

Reviews of Hampton Inn Philadelphia Mt. Laurel

2.5 out of 5
Hampton Inn Philadelphia Mt. Laurel
5000 Crawford Pl, Mount Laurel, NJ

Reviews

8.4

Very Good

Rating 10 - Excellent. 420 out of 887 reviews" "
Rating 8 - Good. 304 out of 887 reviews" "
Rating 6 - Okay. 80 out of 887 reviews" "
Rating 4 - Poor. 44 out of 887 reviews" "
Rating 2 - Terrible. 39 out of 887 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Francine

Disliked: Cleanliness, property conditions & facilities
Cleanliness was poor. Elevators need to be wiped down and sanitized.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here four times in the past 6 months and the staff is wonderful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Krista

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was astonished at how bad this property was! I’ll start with the hotel itself: Hallways were DIRTY, elevator was filthy, (only one elevator was working and that one was jumping around everywhere like it was going to fall) Trash on the ground around the hotels. Peeling paint on the floors in the hallway falling from the ceilings. The rooms were even worse. Stains all over the walls, bed bug marks on the sheets, the light shades had nasty stains all the way around the bottom. Mattress had not been cleaned behind. That was all on the first room! When I complained they moved me to a new one, which had blo**y boogers all over the headboard, and behind the mattress. Also had stains on the sheets. The housekeeping person they sent was the ONLY good experience about the whole thing. It was too late to go anywhere else Friday, so I checked out Saturday morning instead of Sunday as originally planned. Although I was refunded for Saturday night, (only because I didn’t stay) I was offered no apology and no discount for Friday night. Do NOT stay here. Look at the reviews on Google, I wish I had.
Stayed 2 nights in Apr 2024
Response from Hotel management on Apr 15, 2024
Dear KristaWe apologize for the unpleasant experience you had at our property. I can assure you that what you experienced is not the norm. We receive hundreds of reviews a month from various sites, and unfortunately the negative experiences are shared more often than the positive.Have we had some challenges at the property, yes, do we take the feedback of our guest seriously, absolutely!The entire staff takes great pride in what we do, and when we fall short of providing an exceptional experience to our guest, we share the disappointment with you. We have had some staffing challenges, and when you have a high volume of guest coming through, human error can unfortunately happen. We sincerely apologize to you and hope you will forgive us for failing you. Please contact the hotel directly at 856-778-5535 to discuss an opportunity to make things right.Sincerely,

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Evan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was simple and easy which was nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Arda

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for what I expected. Staff were very nice. Check in easy and was able to check in early.
Stayed 1 night in Mar 2024
Response from Hotel management on Apr 3, 2024
Thank you for staying!

6/10 Okay

Andy

Didn't have hot water in the morning for a while
Stayed 1 night in Mar 2024
Response from Hotel management on Apr 3, 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused to you.We hope you will stay with us again in the future giving us a chance to provide you with a better experience.

10/10 Excellent

Jon S

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Hotel management on Apr 3, 2024
We are so happy to see you enjoyed your stay! Thank you for your feedback and we hope to see you again!

10/10 Excellent

Benny, Bronx

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Love the cleaniness. Very quite and friendy enviroment.
Stayed 1 night in Mar 2024
Response from Hotel management on Apr 3, 2024
We are so happy to see you enjoyed your stay! Thank you for your feedback and we hope to see you again!

10/10 Excellent

Bonnie

Stayed 1 night in Feb 2024
Response from Hotel management on Apr 3, 2024
We are so happy to see you enjoyed your stay! Thank you for your feedback and we hope to see you again!

8/10 Good

Annamaria

Stayed 1 night in Dec 2023
Response from Hotel management on Feb 29, 2024
Thank you for taking the time to complete our survey. Please contact the hotel directly to discuss what areas of the hotel needs to be improved. Your opinion matters.Thank you,

2/10 Terrible

Zeyonna

Stayed 1 night in Dec 2023
Response from Hotel management on Feb 29, 2024
Thank you for taking the time to complete our survey. Please contact the hotel directly to discuss what areas of the hotel needs to be improved. Your opinion matters.Thank you,

10/10 Excellent

Inna, Brooklyn

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
We are very pleased that you enjoyed your stay!Thank you!

8/10 Good

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
We are very pleased that you enjoyed your stay!Thank you!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
We are very pleased that you enjoyed your stay!Thank you!

10/10 Excellent

Deb

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Renovation happening-pillows are comfortable- rooms was cool in temperature and the coffee was hot.
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
We are very pleased that you enjoyed your stay!Thank you!

8/10 Good

Elvira

Traveled with group
At the time our room was ok, except the noise on the adjacent rooms because of the ongoing constructions
Stayed 1 night in Nov 2023
Response from Hotel Staff on Jan 9, 2024
Thank you for staying!

10/10 Excellent

William, Damascus

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated breakfast lounge. Room was clean and updated bath. Quiet. Staff was very friendly.
Stayed 2 nights in Dec 2023
Response from Hotel Staff on Jan 9, 2024
Thank you for staying!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Nov 2023
Response from Hotel Staff on Jan 9, 2024
Thank you for staying!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful and friendly. I’ve stayed at Hampton Inns throughout the Country for many years now but this particular one was a cut above in every area but number one was the staff. They were just great.
Stayed 1 night in Nov 2023
Response from Hotel Staff on Jan 9, 2024
Thank you for staying!

4/10 Poor

Craig

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was clean, bed was comfy, shower was dreadful, water wasn’t hot, water flow terrible. Hotel is under renovation and this room needs it!
Stayed 1 night in Nov 2023
Response from Hotel Staff on Jan 9, 2024
Thank you for staying! We apologize for the inconvenience with the hot water.

10/10 Excellent

Scott

Stayed 1 night in Nov 2023
Response from GM on Jan 4, 2024
We are very pleased that you enjoyed your stay!Thank you!

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction / renovation
Stayed 2 nights in Nov 2023
Response from Hotel Staff on Nov 10, 2023
Thank you for choosing to stay with us. The renovation is nearly complete. We hope you'll return when it is done.

10/10 Excellent

Maurice

Stayed 1 night in Oct 2023
Response from Hotel Staff on Jan 9, 2024
Thank you for staying!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
happy with our room
Stayed 1 night in Oct 2023
Response from Hotel Staff on Nov 10, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Connor

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice, clean, and look like newly refreshed rooms. Rest of the halls and everything could use a bit of updating. There was construction on dinning area/lobby so free breakfast was a bit affected. Otherwise a nice stay with friendly staff.
Stayed 1 night in Oct 2023
Response from Hotel Staff on Nov 10, 2023
Thank you for choosing to stay with us!

10/10 Excellent

uriah

Liked: Amenities
The rooms were updated and very clean!!! Even under renovation the property was clean and ready for guest!! The breakfast was great and always well stocked!!
Stayed 6 nights in Oct 2023
Response from Hotel Staff on Nov 10, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Staff on Nov 10, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convince
Stayed 1 night in Sep 2023
Response from Hotel Staff on Nov 10, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When we booked, we didn’t know the property was under construction, but other than that the room was very good; exactly what we expected.
Stayed 2 nights in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

2/10 Terrible

Bethany

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was under major renovation, which they didn’t tell us beforehand or we would’ve changed it was noisy. There were construction workers everywhere. The breakfast food was in the wrong place and not extensive did not look clean this the food was not fresh and the ice machine was under construction. None of the workers spoke English and there was construction, dust, everywhere, and construction noise.
Stayed 2 nights in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. We hope you will return once the renovations have been completed.

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If I knew it was being renovated I would of stayed elsewhere.
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

4/10 Poor

Lydia

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
There is construction which was not included on the property description and there was no notification. There was no breakfast - they even ran out of coffee at 7am. I requested my room be serviced and it was not. Additionally, the products such as soap and body wash were emply
Stayed 2 nights in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. We hope you will return once the renovations have been completed.

6/10 Okay

Michael

Traveled with group
Disliked: Property conditions & facilities, room comfort
Not so good. Renovations going on so not worth it
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. We hope you will return once the renovations have been completed.

8/10 Good

Diane

Stayed 1 night in Sep 2023
Response from Hotel Staff on Nov 10, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Merret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

10/10 Excellent

Rosemary A.

Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

8/10 Good

Deborah

Traveled with family
Liked: Room comfort
Snack
Great cookies
Stayed 2 nights in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

8/10 Good

Sunitha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

8/10 Good

Jim

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

10/10 Excellent

Kristina

Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

10/10 Excellent

Quiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so polite!! Customer service exceeded my expectation!!
Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevators were under repair - no assistance carrying belongings up flights of stairs. Hallways were muggy
Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. We hope you will return once the renovations have been completed.

8/10 Good

Christian

Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

8/10 Good

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

10/10 Excellent

Kathy

Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

10/10 Excellent

Fabiene

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, amazing staff
Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!