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Rating 10 - Excellent. 461 out of 1003 reviews" "
10 - Excellent
461
Rating 8 - Good. 266 out of 1003 reviews" "
8 - Good
266
Rating 6 - Okay. 127 out of 1003 reviews" "
6 - Okay
127
Rating 4 - Poor. 84 out of 1003 reviews" "
4 - Poor
84
Rating 2 - Terrible. 65 out of 1003 reviews" "
2 - Terrible
65
8.4/10
Cleanliness
8.4/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
6/10 Okay
Jeffrey
Traveled with family
May 13, 2024
Liked: Amenities
Disliked: Staff & service
We had very loud and disturbing people in the room above us! Sounded like jumping on the beds running around all hours of the night. We ask front desk to request them to stop once it was after 9:30pm. But no luck! The night stand had beer boxes shoved under it. We stopped over to sleep and definitely didn’t get that with all the noise.
Jeffrey
Stayed 1 night in May 2024
Response from gm on May 13, 2024
Jeffrey,I am so sorry this stay was not your best stay. Its unfortunate occasionally we get unruly guests. I do apologize front desk was not able to gain control of the situation. I will use this as a coaching opportunity for sure. We sure hope if ever in the area you can stop in, and we can show you this was not our best. I hope you have a great week. SincerelyC Osborne
Friendly staff clean and well maintained accommodations excellent amenities and a nice hot breakfast wondeful experience
Donna
Stayed 1 night in May 2024
Response from gm on May 13, 2024
DonnaThank you so much for taking the time to leave us a great review, we really appreciate your feedback. I am so happy to hear that my staff was friendly, and you had a great stay. We sure hope to see you again soon. Sincerely,C Osborne
Friendly helpful staff. I got in in the early morning and the staff were very helpful, even though it was 4 AM.
Randy
Stayed 2 nights in May 2024
Response from gm on May 7, 2024
Randy,I am so glad to hear you had such a great experience. Thank you so much for taking the time to leave us a great review as well. We sure hope to see you again soon.Sincerely,C Osborne
Amazing stay! Staff was friendly, building was clean, and breakfast was good!
Angela
Stayed 1 night in Apr 2024
Response from gm on May 3, 2024
Angela,Thank you so much for taking the time to leave us a great review. I am so glad my staff was so helpful, and you loved your stay. We hope to see you again soon. Sincerely,C Osborne
I didn’t actually stay at this property. Just be careful that there are no cancellations or refunds. I, and this totally on me, booked the wrong property. I realized my mistake in 10 minutes…attempted to get it reversed and hotel refused.
Tamara
Stayed 1 night in Apr 2024
Response from gm on Apr 28, 2024
Tamara I am terribly sorry for your mistake when booking. It can be difficult to reverse some of these third party bookings. I hope if ever in the area again you can stop in to allow us to show you that was not our best experience. Sincerely,C Osborne
8/10 Good
Bruce, Lake Saint Louis
Traveled with partner, Traveled with pets
Apr 25, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was friendly and overall the property is fine but the shower curtain was still wet and covered in someone’s hair, dripping onto the bath mat making it very wet as well. We found a dead bug on the floor Our puppy found some ancient food and trash under the bed.
Bruce
Stayed 1 night in Apr 2024
Response from gm on Apr 26, 2024
BruceThank you so much for taking the time to leave us a good review. I will make sure those things mentioned are addressed, and the proper department is aware. Sincerely,C Osborne
Altho there was a group of rambuncious kids on the floor above us, mgr quieten them down
Christine
Stayed 7 nights in Apr 2024
Response from gm on Apr 26, 2024
Christine,I am so happy to hear that we were able to quiet the rowdy kids for you. Thank you so much for taking the time to leave us a great review. Hope to see you again soon.Sincerely,C Osborne
6/10 Okay
Rick
Apr 24, 2024
Liked: Property conditions & facilities
Rick
Stayed 1 night in Apr 2024
Response from gm on Apr 26, 2024
RickThank you so much for taking the time to leave us a review. We really appreciate all feedback. We sure hope to see you again soon.Thanks C Osborne
The TV wouldn't work. Apparently previous guests had changed something possibly for games. Desk gentleman came and got us going but then couldn't change volume so tried to turn it off and that didn't work. Finally unplugged it.get it to t
Melinda
Stayed 1 night in Apr 2024
Response from gm on Apr 24, 2024
Melinda-Thank you so much for taking the time to leave feedback, all is appreciated and necessary. I will make certain that television is addressed and see what technical problems are going on with it if any, still. We are however grateful our front desk gentleman, was able to get it going for your needs that evening. We sure hope to see you guys again if ever in the area.Sincerely,C Osborne
2/10 Terrible
Michael
Apr 21, 2024
Don’t recommend
Michael
Stayed 1 night in Apr 2024
Response from gm on Apr 23, 2024
Michael, I am terribly sorry your stay was less than expected. I sure hope you give us a chance to do better. We really appreciate your feedback and hope to see you again.SincerelyC Osborne
Everything was excellent. Only suggestion would be to change up breakfast options. Otherwise, great experience!
Mandi
Stayed 6 nights in Apr 2024
Response from gm on Apr 26, 2024
MandiThank you so much for taking the time to leave feedback, I will make certain to pass along your suggestions. We sure hope to see you again soon if ever in the area. Sincerely,C Osborne
8/10 Good
Jerry
Apr 20, 2024
Liked: Cleanliness, staff & service
Location was good
Jerry
Stayed 4 nights in Apr 2024
Response from gm on Apr 26, 2024
Jerry,Thanks so much for taking the time to leave us a great review. We really hope to see you again if in the area.Sincerely,C Osborne
10/10 Excellent
Stephen, Vidor
Business traveler, Traveled with partner, Traveled with family
Indoor pool was amazing could use little more seating to place belongings while swimming but was good size and kid had a blast. The room was clean and just like advertised no complaints!
Stephen
Stayed 2 nights in Apr 2024
Response from gm on Apr 19, 2024
Stephen,I am so glad to hear that you really enjoyed our indoor pool and the kids had a blast. We sure hope to see you guys again soon if in the area. Thanks C Osborne
Marlon,Thanks so much for taking the time to leave us a great review. We really appreciate it.Sincerely,C Osborne
10/10 Excellent
Sally
Traveled with partner
Apr 10, 2024
We haven’t stayed at a LaQuinta since we had dogs. We thought we’d try them again. This hotel is very nice, clean and comfortable. The staff couldn’t be more friendly and helpful.
Sally
Stayed 1 night in Apr 2024
Response from gm on Apr 11, 2024
Sally,Yes we sure do love our fur babies. We welcome animals for a very small fee. We really appreciate you taking the time to leave us a great review, I will share your feedback with my staff. I am happy to hear you loved the staff they will be very encouraged by your remarks. We sure hope to see you guys soon. Sincerely, C Osborne
6/10 Okay
CHRIS
Business traveler, Traveled with family
Apr 3, 2024
Nice
CHRIS
Stayed 1 night in Mar 2024
Response from gm on Apr 3, 2024
Chris Thank you so much for taking the time to leave us a great review, we really appreciate all the feedback. We hope to see you again soon!Sincerely,C Osborne
10/10 Excellent
Tori
Apr 1, 2024
Tori
Stayed 8 nights in Mar 2024
Response from gm on Apr 23, 2024
Tori,Thank you so much for taking the time to leave us a review, we really appreciate it. We sure hope to see you again. Sincerely,C Osborne
6/10 Okay
Brittany
Apr 1, 2024
Liked: Staff & service
TV didn’t work. There was an opening under my door where you could see up under the door so used towels to close off the opening.
Brittany
Stayed 1 night in Mar 2024
Response from gm on Apr 3, 2024
Brittany,Thank you so much for taking the time to leave us a review. We really appreciate all feedback. I will make sure my maintenance department knows about the things mentioned. We sure hope to see you again if ever in the area, so we can show you this was not our best. Sincerely,C Osborne
the employee asked and ran my credit card at the front desk when I paid in advance. She said sometimes that happens. one elevator was broken and the other was so slow it was almost faster to take the stairs. in the room the furniture was broken and scratched up, hole in the wall at the fire sprinkler and looking from the shower there was urine all on the base of the toilet. I will not stay there ahain.
Willie
Stayed 1 night in Mar 2024
Response from gm on Mar 26, 2024
WillieGood afternoon. I appreciate your feedback. I can see you did pay through a third party, however we still run a personal card at check in for incidentals, I apologize if they didn't communicate this correctly. We are waiting on one of our elevators parts to come in until then we do have one working elevator. I will make sure the things mentioned are addressed with proper department. As this appears to have not been our best job, I hope one day you give us the opportunity to show you we can do better. Sincerely,C Osborne
The pool and hot tub were excellent. The facility is clean and modern. Staff were very kind and considerate
Leslie
Stayed 1 night in Mar 2024
Response from gm on Mar 26, 2024
LeslieThank you so much I will share your feedback with my staff, which I know will be encouraged by your feedback. we sure hope to see you again soon. Sincerely,C Osborne
8/10 Good
Nancy
Mar 25, 2024
Nancy
Stayed 2 nights in Mar 2024
Response from gm on Mar 26, 2024
Nancy,Thank you so much for taking the time to leave us a great rating. We sure hope to see you again soon. :)ThanksC Osborne
10/10 Excellent
William
Mar 24, 2024
William
Stayed 2 nights in Mar 2024
Response from gm on Apr 19, 2024
William,Thanks for taking the time to leave us a great review. We really appreciate your business. We sure hope to see you again. ThanksC Osborne
10/10 Excellent
Tim
Mar 17, 2024
Tim
Stayed 1 night in Mar 2024
Response from gm on Apr 8, 2024
TimWe appreciate you taking the time to leave us a great review. We sure hope to see you again if ever in the area.Sincerely,C Osborne
AdrianaThank you so much for taking the time to leave us a great review and rating. We really appreciate it. We hope too ee you again if in the area again.Sincerely,C Osborne
10/10 Excellent
KIARA
Mar 1, 2024
KIARA
Stayed 1 night in Feb 2024
Response from gm on Mar 18, 2024
KiaraThank you so much for taking the time to leave us a great rating, we really appreciate it. We hope to see you again soon if in the area. Sincerely,C Osborne
10/10 Excellent
LaThelle
Feb 20, 2024
Liked: Cleanliness, staff & service
LaThelle
Stayed 1 night in Feb 2024
Response from gm on Mar 19, 2024
Hello LaThelleThanks for taking the time to leave us a great rating. We really appreciate it.SincerelyC Osborne
Mindy,Thank you for taking the time to leave us a great rating. It really helps and we appreciate it. I will share your feedback with my team. SincerelyC Osborne
2/10 Terrible
Dina, Petrolia
Feb 11, 2024
Disliked: Property conditions & facilities
Dina
Stayed 2 nights in Feb 2024
Response from gm on Feb 13, 2024
Dina,I am sorry your stay was less than expected. I hope if ever in the area again you can stop in and give us another chance. Sincerely,COsborne
Thank you so much for taking the time John to leave us a great review. I hope you have a great week. We hope to see you again. :)
10/10 Excellent
Theron
Feb 8, 2024
Theron
Stayed 1 night in Feb 2024
Response from gm on Feb 12, 2024
TheronThank you so much for taking time to leave us a great review. I am so happy you enjoyed your stay. We sure hope to see you again soon.Thanks C Osborne
The curtain had small holes in it making it look like stars in the sky
Janet
Stayed 1 night in Feb 2024
Response from gm on Feb 12, 2024
Janet,Thank you so much for your feedback. I will definitely let the management know about the curtains. I hope you have a wonderful week. Sincerely,C osborne
Overnight stay in Mt Pleasant. Very nice property for the price! Clean, comfortable, would definitely stay again.
Aimee
Stayed 1 night in Jan 2024
Response from gm on Feb 8, 2024
Aimee,I am so glad you enjoyed your stay and loved our property. Thank you so much for your review. We can't wait to see you again if ever in this area. I hope you have a great rest of your week. SincerelyC Osborne
6/10 Okay
Bobby
Traveled with pets, Traveled with family
Jan 27, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Property is old. Shower head was broken. Could hear children crying in other rooms. The Maid services was knocking on the door early in the morning they were told we had check out?
Bobby
Stayed 1 night in Jan 2024
Response from gm on Feb 8, 2024
Bobby,I am sorry to hear you had a maintenance issue in your room. I will make sure that's addressed. It's unfortunate that housekeeping came by before your departure that morning, you are never told to check out unless its passed checkout time, nonetheless, I will use this as a coaching opportunity for my staff. I hope you have a great week. Sincerely,COsborne
Room was nice and clean! Very quiet. Comfy beds. Would stay again.
Clara
Stayed 1 night in Jan 2024
Response from gm on Feb 12, 2024
ClaraThank you so much for taking the time to leave your review, it really helps. We are happy you had a great stay and hope to see you again if ever in the area. Sincerely,C Osborne
Sink was clogged and room was dirty. This hotel looks like it has been used heavily and needs an update. Also have strange cable tv remote that is very difficult to use. I’d avoid staying at this hotel.
Robert
Stayed 1 night in Jan 2024
Response from gm on Feb 2, 2024
Robert,I am sorry you had this experience. I will definitely let my maintenance department know about the things mentioned. I hope you have a great weekend and if ever in the area again you give us another chance. SincerelyC Osborne
8/10 Good
Quentin, Pea Ridge
Traveled with group
Jan 24, 2024
Liked: Cleanliness, staff & service, amenities
Room needs some TLC.
Quentin
Stayed 4 nights in Jan 2024
Response from gm on Feb 13, 2024
Quentin,Thanks so much for your review. They all really help. I will make sure the maintenance department is aware of your review.SincerelyC Osborne
FrancelizThanks so much for taking the time to leave us a great rating. I hope you have a great rest of your week. Sincerely,C Osborne
2/10 Terrible
Ryan
Jan 23, 2024
Ryan
Stayed 1 night in Jan 2024
Response from gm on Feb 2, 2024
Ryan,I am not sure what caused this rating. I hope if ever in our area again you give us another chance. SincerelyCOsborne
2/10 Terrible
Carson.
Jan 15, 2024
Carson.
Stayed 2 nights in Jan 2024
Response from gm on Feb 12, 2024
CarsonI am terribly sorry your stay was less than expected. I hope if ever in the area again you give us the chance to show you a different experience.Sincerely,C Osborne
Homar,I hope you have a great rest of your week. Thank you so much for taking the time to leave us a great rating. It's really appreciated.Sincerely,C Osborne