Property amenity

Reviews of Comfort Inn & Suites Mt. Rushmore

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 1005 reviews" "
Rating 8 - Good. 261 out of 1005 reviews" "
Rating 6 - Okay. 63 out of 1005 reviews" "
Rating 4 - Poor. 23 out of 1005 reviews" "
Rating 2 - Terrible. 14 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Apr 2024

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is central to the places we wanted it to see. The facility is in good shape.
Stayed 4 nights in Apr 2024

10/10 Excellent

Samrat

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean property, everything works. The pool could be a tad bit warmer, but that didnt stop us.
Stayed 5 nights in Apr 2024
Response from Hotel Management on Apr 25, 2024
Thank you for your kind review. I apologize if the pool was on the cold side but am happy to hear it didnt stop you from using it at the end of the day.

8/10 Good

Maria

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 25, 2024
Thank you for your review.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 25, 2024
Thank you for your review. I am pleased you found our property clean and quiet.

10/10 Excellent

Eladio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in without being charged. Limited restaurants.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 25, 2024
Thank you for your review. We apologize for some of our restaurants still being closed from the off season.

10/10 Excellent

charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Magdalena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property loved it
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 25, 2024
Thank you for your review. We are very pleased you enjoyed your tie with us.

10/10 Excellent

Chrisann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the hotel. The breakfast was really good and you can’t beat the location. We hope to stay again soon.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 25, 2024
Thank you for your kind review. We are so happy to hear how much you enjoyed your stay, especially the breakfast and location. We hope to host you again in the future.

10/10 Excellent

Barbara, Hickory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
June , who was in charge of the breakfast buffet was extremely helpful on providing some boxes to mail home souvenirs. She waw easy to talk too and shared some challenges she was facing in her personal life. We had easy access to the handicapped parking and the hot tub was great!
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 25, 2024
Thank you for your kind review. I am pleased to hear June was very helpful to you during your stay and that you enjoyed the hot tub after a long day out having fun.

6/10 Okay

Brandi

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked that the staff was nice for the most part and we had a nice quiet room. I didn't like that the pool and hot tub were full every day and night to where we didn't get to use them and the breakfast was the same everyday we were there and if you didn't eat the bacon or sausage right away they got cold and tasked like plastic and cardboard.
Stayed 7 nights in Mar 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review. We are glad our staff was friendly for you and apologize if the pool room was crowded during the times you wished to use it, as well as the breakfast area.

10/10 Excellent

Michael, South St Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Even though we stayed during the off peak season, we still were able to find plenty of things to do and see in neighboring cities.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review and we are glad you were able to explore and take advantage of all the amazing nearby restaurants, stores, and scenery.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean, good breakfast. Friendly staff
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review and we are very happy you enjoyed your time with us.

10/10 Excellent

Aldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very Close to Mt. Rushmore.
Stayed 4 nights in Feb 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review. We are happy we were centrally located for your stay.

8/10 Good

SheriDiane Dernoncourt

Liked: Cleanliness, staff & service, property conditions & facilities
Fine.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 8, 2024
Thank you for taking the time to review our hotel.

10/10 Excellent

Claire, Cullowhewe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place to stay but if it’s the off season plan ahead to find what you need out of town!
Stayed 1 night in Feb 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review and for visiting our small community.

10/10 Excellent

Charles Scott Brown or

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice but bc of down season no where was hardly open had to drive 30 miles away to do anything or eat
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review. We apologize for any inconveniences our off season called you but are happy to hear you were able to utilize our neighboring communities, especially nice that they are a short 10 minute scenic drive away.

6/10 Okay

Brent Susan

Disliked: Staff & service, property conditions & facilities
Small room and very small bathtub.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review. We apologize that you felt our rooms and tubs to be on the small side.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk agent was very friendly.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review. I am pleased to hear our staff was very welcoming to you.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

ANTHONY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to Mt. Rushmore.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 8, 2024
Thank you for your review. I am happy to hear we were conveniently located for all your adventures during your stay.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Porter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Carmelita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, washer and dryer, friendly staff
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 8, 2024
Thank you for your review. We are very pleased you enjoyed our breakfast and our staff made you feel welcome.

8/10 Good

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was off season and everything was closed nearby
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 8, 2024
Thank you for your review. We hope you enjoyed your stay with us and were able to take advantage of the few places that are open during our winter season.

10/10 Excellent

Kay

Clean with wonderful service
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 8, 2024
Thank you for taking the time to review our hotel. I am glad to hear our staff provided you with wonderful service and that you enjoyed your stay

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Audreyana was such a delight as she greeted me upon arrival. Check in was quick and the room was exactly as pictured. Audreyana was a wealth of information about the area and was quick to help with questions or comments about the hotel. This was a perfect mix of mountain life meets modern and comfy. The Breakfast was amazing!! The biscuits and gravy tasted exactly as if my mother mom made them. I was not ready to leave and would be happy to spend time at this hotel where instantly I felt like I was at home. Thank you to all the staff
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 8, 2024
Thank you so much for your kind review. We are so happy to hear how much you enjoyed your stay with us, especially the biscuits and gravy and our staff. We strive to make everyone feel at home during their stay. We hope to see you again in the future.

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in February which is an off month for the area. We checked in around 9pm and checked out at 645am. For $65 it was great for a family of 4. The staff was not overly friendly but.... they really didn't have a chance to be with our short stay. I would stay here again.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 8, 2024
Thank you for taking the time to review our hotel. We apologize if our staff did not seem welcoming when you checked in. We strive to make all our customers feel at home during their stay. I am please to hear you would come see us again.

8/10 Good

Alvaro, Lisle

Stayed 1 night in Feb 2024

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
The property and the staff were great! What I have a problem with is that I made reservations through Expedia for 2 nights and on the morning of the second day I fell down and damaged my knee. The clerk waived the second night and told me to call Expedia and let them know that I had to leave because of a medical emergency. When I called Expedia and told them the person was very rude and told me that I would be charged a 75.00 cancellation fee. That was more than the room cost. I am not happy about Expedia!!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 8, 2024
Thank you for your review. I am so sorry to hear that you were injured during your stay, and am glad to hear the front desk staff waived your second night. I can completely understand why you are displeased with Expedia! If you come visit us again please call us directly to book your room, we can avoid any of those kinds of issues for you and have full control of your reservations that way. I do hope you have fully recovered and thank you again for writing your review.

10/10 Excellent

Caio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 8, 2024
Thank you for your review. We are glad you enjoyed our location and that our staff exceeded your expectations.

10/10 Excellent

Caio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 8, 2024
Thank you for your review. We are happy to hear you enjoyed our breakfast and that our staff was very welcoming and helpful to you.

6/10 Okay

Ivan

Stayed 1 night in Jan 2024

8/10 Good

Lynn

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

2/10 Terrible

Alexis

Disliked: Staff & service, amenities
No for winter time, terrible
Stayed 5 nights in Dec 2023
Response from Hotel Management on Jan 16, 2024
Thank you for your review. We apologize that you did not like the time of year you came to visit us. In our small rural part of the country we do not get enough visitors for the local shops and restaurants to stay open year round. We do however have alot of shops and restaurants just a short 10 minute drive from us and are centrally located to all there is to see and do in the hills. Again we apologize that you were dissatisfied for the time of year you came, but hope our staff and facility exceeded your expectations.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area and a beautiful hotel to stay. We would stay here again.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 16, 2024
Thank you for your kind review. We always strive to exceed our guests expectations, so I is very nice to hear how much you enjoyed your time with us. We look forward to hosting you again in the future.

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Very quiet
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 16, 2024
Thank you for your review. Winter time is definitely the quietest time of year to come visit us and luckily even in the prime busy season we are still rather a quiet facility being off the main street. We hope to see you again.

8/10 Good

Ronaldo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice option
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 9, 2024
Thank you for your review. We are pleased you enjoyed your stay.

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and fantastic amenities. My little ones loved the lobby. Despite it being off season, the experience was great. Thank you!
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
Thank you so much for your kind review. We are so happy to hear your little ones enjoyed the stay as much as you. We hope you will come see us again soon.

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located within a 3 min drive to Mt Rushmore. There is a buffett brkfast that is actually good, waffles, eggs, toast, bacon, milk and juice. It was a great start. There is a Sprockets within walking distance that provided beer and pizza, arcade games and entertainment. Great because it was open in the winter. A shopping area right down the road, but be prepared they close in the off season Dec to April or May. We thoroughly enjoyed our stay, the woodwork and natural native american vibes were amazing. The inside of the hotel were decorated beautifully and the warmth from the wood and carvings enhanced the experience.
Stayed 4 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
We are very pleased to hear how much you enjoyed your stay and thank you for your kind review. Also we are so happy you liked our decor and breakfast. Sprockets has been very nice to have open during the off season for us and our guests. Come see us again soon.

10/10 Excellent

Isidro M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and good hotel
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for your review. We are glad we were conveniently located for all your adventures while staying with us.

10/10 Excellent

julie

Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got stranded of winter storm so can’t move to our activities but the hotel is very comfortable it feels like we are just at home.
Stayed 4 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for your review. We apologize you got stranded with our weather but are pleased to hear we were able to accommodate you and make you feel at home.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Hanwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated lobby. Went there before Christmas and liked the decorations
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for your review. We are so pleased you enjoyed our lobby and decor.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, clean, efficient and comfy
Overnight stay on a long multi-day road trip. Worked perfect for us. Comfy beds, clean hotel and great complimentary breakfast.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for taking the time to review our hotel and for choosing us along your road trip. I'm glad to hear we met your expectations and hope to see you in the future.

10/10 Excellent

Mindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023