Club Room | Minibar, in-room safe, desk, iron/ironing board
Check availability

Reviews of Hotel Ajanta

3 out of 5
Hotel Ajanta
8 Juhu Tara Road, Santa Cruz (West), Mumbai, Maharashtra

Reviews

6.8
Rating 10 - Excellent. 5 out of 26 reviews" "
Rating 8 - Good. 6 out of 26 reviews" "
Rating 6 - Okay. 9 out of 26 reviews" "
Rating 4 - Poor. 4 out of 26 reviews" "
Rating 2 - Terrible. 2 out of 26 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Somnath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Good breakfast.
Stayed 1 night in Mar 2024

6/10 Okay

Devlin, Avondale

Traveled with partner
Liked: Staff & service, property conditions & facilities
The hotel is very near the beach, the free breakfast is good but I thin they should add more items to choose, the service was really good but unfortunately my room smelled urine all the time
Stayed 1 night in Nov 2023

10/10 Excellent

Gulamali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 2 nights in Oct 2023

2/10 Terrible

Prabhakar

Business traveler
Disliked: Staff & service, room comfort
I would never use such hotel in future
This hotel was not customer friendly and rude They started putting restriction no sooner we took key No guest allowed in room Demanded proof of marriage which usually no one Carries So I had to return key without using the hotel Kindly refund my room rent Thanks
Stayed 1 night in May 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 18 nights in Apr 2023

8/10 Good

hanieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights stay
It was amazing
Stayed 3 nights in Apr 2023

4/10 Poor

Abdul Hamid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISAPPOINTING STAY
Not worth the money. Bad breakfast I didn’t even go for breakfast the second morning Bathroom is extremely dirty. Just look at the photos.Couldn’t even have decent shower because of low water pressure and water not warm enough. Only positive aspect was the friendly checkin experience.
Bathroom
Bathroom
Bathroom
Bathroom
Stayed 2 nights in Mar 2023

4/10 Poor

Gouledov

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't say anything about this property, No comment
Stayed 2 nights in Oct 2022
Response from rsl on Oct 20, 2022
we will work on your observation / comments

6/10 Okay

Ravi

Business traveler
Disliked: Staff & service
This hotel is without customer service, food & location is good.
Stayed 2 nights in Sep 2022
Response from rsl on Oct 5, 2022
tks for the review we will work on observations

10/10 Excellent

Feisal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close proximity to the beach and restaurants. Spacious rooms as well.
Stayed 2 nights in May 2022
Response from rsl on May 21, 2022
thank you for your feedback sir

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
I did not stay there and am not able to say anything about the hotel. The customer service was good
Stayed 1 night in Jan 2020
Response from gm on Feb 9, 2020
thank you for your ratings

8/10 Good

Anand

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to beach. Nice prime location . Breakfast is not that great .
Stayed 1 night in Nov 2018

6/10 Okay

Karim

Convenient. Well priced. Clean hotel.
Hotel is as advertised. Functional. Good for the price.
Response from General Manager on Jan 16, 2017
Dear sir thank you for your comment we look forward to your using our services in the near future Regards Manager

6/10 Okay

its ok , New york

Disliked: Staff & service, room comfort
Overall it's OK
Overall it's OK bed need to change internet connection is very poor
Response from Rajanl on Dec 5, 2016
Dear sir We will do the needful as per your suggestion Regards

2/10 Terrible

Loveleen, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CAN'T GET WORSE THAN THIS PLACE!
This hotel was horrible. This is not a 3 star hotel, a 1 star at best. Upon arriving at the hotel in realized the photos don't actually depict the hotel accurately. CHECK IN - We checked in and I asked for the wifi password when I was told it's not free, I showed them their online posting that has wifi included and their response was "yes it's included but you have to pay. ROOM -The room was not very clean, stained bedsheets grossed me out. The washroom was a whole other thing. The shower would go from warm to seething hot and burn you and a second later it would be freezing cold. There was no consistency with the water in the shower. The taps and tub were disgustingly stained so much so that I wore my flip flops into the tub cause I didn't want to touch the tub. AC - the AC didn't work so we were left with a fan that would work inconsistently in the sweltering Bombay heat. STAFF - The staff were rude and had no customer service training. When we went to check out they were so rude and wouldn't call us a cab but said go flag one down outside. They obviously are lacking knowledge about what customer service is. Overall I couldn't find one positive thing to say about this hotel. It has been the worst hotel experience of my life. I would never come back here and warn people to think twice before staying here.
Response from front office manager on Apr 23, 2016
Dear sir / madam We appreciate your valuable feedback and will do our best to work on your feedback Regards Front office manager

6/10 Okay

Bharat Dave, Melbourne Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good Hotel with very good atmosphere and location.
Had a very lovely time especially walking on the beach in the mornings before breakfast, as it is in a very close visinity. Breakfast servings and service was fabulous with ample of food to have. Enough that you don't need to have Lunch. Only thing I feel I was let down is there was no tea or coffee in the room. Rest was fine and room was very comfortable and clean. Good service.
3mins to the beach.
Response from front office manager on Jan 31, 2016
thank you sir now we have all rooms with tea coffee makers as per your request hope to serve you soon once again

6/10 Okay

PARVEEN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Response from front office manager on Apr 2, 2016
thank you for your comment

8/10 Good

Howard, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a nice place to stay
Very nice hotel. Staff is friendly but not very attentive. Location is great and food is average but just right to start the day. I think the hotel needs a little "shot in the arm" and everyone would give it a little higher marks.
Response from front office manager on Apr 2, 2016
Dear sir / madam We are in the process of up gradation as per your comment

6/10 Okay

Theresa, Auckland

Disliked: Property conditions & facilities
Experienced Travellers
Where to start. We arrived at 2:05 a.m. on January 22nd, 2015. After leaving a request for an early morning check-in and receiving a confirmation that this was okay, we were charged an extra $73.00 (which the night manager assured was half off the going rate for a room). Staff here were very abrupt and came off as a bit rude at us even asking a simple questions such as if they had a tourist map. The room staff were very friendly- although over the top and waited for a tip after providing no service, I mean we know how to turn on a light and operate a t.v. Chances are the driver will not have a clue where this hotel is. Print out a google map with directions before you arrive at the airport. Contrary to what was available for room options on hotels.com (no breakfast include, break included, all inclusive). Just choose the cheapest option as all rooms seem to be the same quality, wifi was not included (only after negotiation) and you can only use it in the lobby. All inclusive, means breakfast included so by choosing a more expensive options, you get extra service and amenities. It may be close to a beach, but its nothing to brag about, and people were genuinely unfriendly. If this authentic India, then maybe its not the best spot to be. Positives would have to be the food. The dinner and breakfast selection are buffet style (males omelette, bread, fruit- all you need really). We give it a 2.5/5 but definitely would not stay here again.
Response from front office manager on Apr 2, 2016
sir thank you for your review we are trying our best to improve our standard in every respect

10/10 Excellent

kathy , new youk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best of Stays !
The Ajanta Hotel is well located and very attractive.. We loved the food.....Best of all was the wonderful staff!
Response from front office manager on Jan 31, 2016
thank you sir

10/10 Excellent

kathy, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Place to Stay !
My family cannot praise the facility ,the location, the food and the staff enough! Missing the Ajunta already !
Response from front office manager on Jan 31, 2016
highly grateful for your kind words

4/10 Poor

Andreas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from front office manager on Apr 2, 2016
thank you for your comments

6/10 Okay

rajesh, uk

Liked: Cleanliness, property conditions & facilities, room comfort
Ajanta hotel; Good location for beach and shopping
The hotel is clean and is in good location for the Juhu beach and surrounding shopping areas. The reception staff were good but didn't know much about entertainment around the vicinity. Breakfast average and the waiters there had no clue about service !! Overall a little bit expensive compared to similar hotels nearby, we have stayed in the past.
Response from front office manager on Apr 2, 2016
thank you for your observations we will do the best to improve in all respects

8/10 Good

Маргарита

Liked: Cleanliness, property conditions & facilities, room comfort
Опрятный отель
Средний опрятный отель. Обслуживание не очень понравилось. Завтраки скудные, но вкусные. Расположение отеля хорошее, вид из окна замечательный. Персонал внимательный. Не понравилось что нет Wi-Fi в номере. И на лобио желательно поставить компьютер. В общем на 3-4 дня можно остановится.
Response from front office manager on Apr 2, 2016
thank you for your comment