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Reviews of ITC Grand Central, a Luxury Collection Hotel, Mumbai

5 out of 5
ITC Grand Central, a Luxury Collection Hotel, Mumbai
287, Dr. Babasaheb Ambedkar Road, Parel, Mumbai, Maharashtra

Reviews

9.0

Wonderful

Rating 10 - Excellent. 384 out of 606 reviews" "
Rating 8 - Good. 144 out of 606 reviews" "
Rating 6 - Okay. 42 out of 606 reviews" "
Rating 4 - Poor. 25 out of 606 reviews" "
Rating 2 - Terrible. 11 out of 606 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Overall good stay! Breakfast buffet is recommended with a large variety of Indian and western options!
Stayed 6 nights in Apr 2024
Response from Kunal Pahwa- General Manager on Apr 10, 2024
Dear Mr. Timothy,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing from the very beginning. Felt they went above and beyond for us.
Stayed 4 nights in Mar 2024
Response from Kunal Pahwa- General Manager on Apr 1, 2024
Dear Ms. Elizabeth,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

4/10 Poor

Tamil Selvi

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
No Free transport pick-up Airport to hotel, no shower cap & cotton swabs.
Stayed 6 nights in Feb 2024
Response from Kunal Pahwa- General Manager on Mar 4, 2024
Dear Mr. Selvi, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel pertaining to transportation services and the requested amenities in the bathroom. We assure you that we are personally investigating this issue . Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

2/10 Terrible

Lavrenti

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not coming back
Stayed 11 nights in Feb 2024
Response from Kunal Pahwa on Feb 22, 2024
Dear Ms. Lavrenti, Greetings from ITC Grand Central, Mumbai.We would like to understand your concerns in depth. May we request you to share your contact details or you can write to us on gm.itcgrandcentral@itchotels.in Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Mr Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place , staff is very helping
Stayed 5 nights in Feb 2024
Response from Kunal Pahwa on Feb 21, 2024
Dear Mr. Umar,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Okay

Suresh

Stayed 1 night in Feb 2024
Response from Kunal Pahwa on Feb 13, 2024
Dear Mr. Suresh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Naresh

Stayed 2 nights in Feb 2024
Response from Kunal Pahwa on Mar 21, 2024
Dear Mr. Naresh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Okay

Insiyah

Traveled with family
Liked: Cleanliness
For the price we paid, the rooms were very small, and the quality breakfast experience at a 5 star hotel, I felt, was lacking. Beds were comfortable, and the location was good. However when staying in Mumbai, I much rather recommend Nariman Point and along the ocean front stay. However, unfortunately, you will not find a Mariott hotel in that area.
Stayed 4 nights in Jan 2024
Response from Kunal Pahwa on Feb 2, 2024
Dear Mr. Insiyah, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a comfortable stay during your visit. However, at the outset we regret the issues you faced during your visit to the hotel. We have taken this up with the concerned department for effective measures. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

PRATAS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kunal Pahwa- General Manager on Feb 2, 2024
Dear Mr. Pratas,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

SANIL

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and fantastic facility.
Stayed 2 nights in Dec 2023
Response from Kunal Pahwa on Jan 25, 2024
Dear Mr. Sanil,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Louise

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Kunal Pahwa on Jan 22, 2024
Dear Ms. Louise,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

SUK HYUN

Liked: Cleanliness, staff & service, property conditions & facilities
Well systemed hotel with warm staffs
Stayed 5 nights in Jan 2024
Response from Kunal Pahwa on Jan 17, 2024
Dear Mr. Hyun,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star luxury in off-centre location
Inevitably, perhaps, our stay at the Grand Central was fantastic. This was our only 5 star hotel stay in our 3-weeks in India so we don’t have anything to compare it with, but its splendour, comfort and quality shone through in every detail. We opted for the Executive Club Exclusive because it has the window seat which made for a fabulous spot to relax. We had the breakfast which, though primarily Indian fare, catered for all tastes. Uber is so good in Mumbai that to us it wasn’t that important which neighbourhood we stayed in, but Parel isn’t the loveliest of locales.
Stayed 3 nights in Dec 2023
Response from Kunal Pahwa on Jan 9, 2024
Dear Mr. Andrew,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

4/10 Poor

Shamim

Traveled with partner
Disliked: Amenities, property conditions & facilities
This is my opinion and based on my stay here at the itc grand central. Although it’s stated that this is a 5star hotel I would put it at 3 to 3.5 stars only. From the minute we entered the room everything seem dated and set in the 80’s. Unfortunately we had to make quite a few complaints through out our stay for things that would be avoided for a 5star rating.
Stayed 3 nights in Dec 2023
Response from Kunal Pahwa on Dec 30, 2023
Dear Mr. Shamim, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

SAMEER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kunal Pahwa- General Manager on Dec 26, 2023
Dear Mr. Sameer,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kunal Pahwa- General Manager on Dec 26, 2023
Dear Mr. Rebecca,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Prarthana

Stayed 3 nights in Dec 2023
Response from Kunal Pahwa- General Manager on Jan 11, 2024
Dear Prarthana,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

SANIL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for a family stay
Stayed 3 nights in Dec 2023
Response from Kunal Pahwa on Dec 21, 2023
Dear Mr. Sanil,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Okay

Nisha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kunal Pahwa on Dec 16, 2023
Dear Ms. Nisha,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kunal Pahwa- General Manager on Dec 9, 2023
Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Nitin

Liked: Amenities
Hotel is excellent on par with some of the best. Rooms are comfortable and up to date. The decor is beautiful and reminiscent of a bygone era but with modern appointment. Area around is so so but safe
Stayed 12 nights in Nov 2023
Response from Kunal Pahwa- General Manager on Dec 8, 2023
Dear Mr. Nitin,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Han Sol

Stayed 1 night in Dec 2023
Response from Kunal Pahwa- General Manager on Dec 7, 2023
Dear Mr. Sol,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

aarti

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt at home. Staff was amazing.
Stayed 6 nights in Nov 2023
Response from Kunal Pahwa- General Manager on Dec 5, 2023
Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Amit

Stayed 1 night in Nov 2023
Response from Kunal Pahwa on Dec 18, 2023
Dear Mr. Amit,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Mandar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tastefully appointed rooms. Excellent food options. But what trumps everything is the service level of everything ... concierge , front desk, in room dining , or laundry... Top of the class!
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Mr. Mandar,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Sanjam

Stayed 1 night in Nov 2023
Response from Kunal Pahwa- General Manager on Nov 9, 2023
Dear Sanjam,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Magdalena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Great stay!
Stayed 5 nights in Sep 2023
Response from Bhagwan Balani on Oct 4, 2023
Dear Mr. Magdalena, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Seema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Grand Central place to stay.
Our stay was amazing and very satisfying. The rooms were spacious and clean. All amenities in place. Good wifi. Great food. Quick check in and check out. Good location very central.
Stayed 3 nights in Aug 2023
Response from Bhagwan Balani on Aug 28, 2023
Dear Ms. Seema,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Haritosh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Bhagwan Balani on Aug 28, 2023
Dear Mr. Haritosh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent the staff was very co operative and helpful.
Stayed 1 night in Aug 2023
Response from Bhagwan Balani on Aug 17, 2023
Dear Mr. Alex,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

alan

Stayed 2 nights in Jul 2023
Response from Bhagwan Balani on Jul 28, 2023
Dear Mr. Alan,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

GAURAV

Stayed 2 nights in May 2023
Response from Bhagwan Balani on May 24, 2023
Dear Mr. Gaurav,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Jose, Fort Mill

Stayed 3 nights in Apr 2023
Response from Bhagwan Balani on May 11, 2023
Dear Mr. Jose,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

JAYESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have been regulars at this hotel as the location is excellent and the service is the best and there is no room for improvement. Whenever any hotel staff sees us they always greet us. Best hotel in terms of everything
Stayed 5 nights in Apr 2023
Response from Bhagwan Balani on Apr 14, 2023
Dear Mr. Jayesh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Babubhai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Mr. Bhagwan Balani on Apr 3, 2023
Dear Mr. Babubhai,Greetings from ITC Grand Central Mumbai!It was a pleasure having you with us .We thank you for the valuable ratings and review on our product and services.Thank you once again and we look forward to welcome you back ITC Grand Central, Mumbai.Warmly,Bhagwan BalaniGeneral Manager

10/10 Excellent

Hanna

Stayed 2 nights in Feb 2023
Response from Bhagwan Balani on Feb 13, 2023
Dear Ms. Hanna,Greetings from ITC Grand Central Mumbai!It was a pleasure having you with us .We thank you for the valuable ratings on our product and services.Thank you once again and we look forward to welcome you back ITC Grand Central, Mumbai.Warmly,Bhagwan BalaniGeneral Manager

10/10 Excellent

Sanjay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and just second to none. Had an exceptional stay with them.
Stayed 3 nights in Jan 2023
Response from Bhagwan Balani on Jan 25, 2023
Dear Mr. Sanjay,Greetings from ITC Grand Central Mumbai! It was a pleasure having you with us .We thank you for the five star ratings and review on our product and services. Your delightful words, towards the hotel and the services extended by the team, encourages us to keep serving our guests with utmost perfection and as per their requirements.Thank you once again and we look forward to welcome you back ITC Grand Central, MumbaiWarmly,Bhagwan Balani General Manager

8/10 Good

Kamlesh

Response from Bhagwan Balani on Apr 24, 2023
Dear Mr. Kamlesh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

2/10 Terrible

Priyal

Stayed 1 night in Dec 2022
Response from General Manager on Dec 28, 2022
Dear Ms. Priyal, Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage. Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. . We look forward to welcoming you back with us. With best regards, Bhagwan Balani General Manager ITC Grand Central

4/10 Poor

Puja

Stayed 1 night in Dec 2022
Response from Bhagwan Balani on Dec 6, 2022
Dear Ms. Puja,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you. Kindly share more details on the areas where we can monitor for development.Your feedback is valuable to us and will help us ensure we serve our guests with seamless hospitality.I assure you that I am personally looking into your feedback. Regards,Bhagwan BalaniGeneral Manager- ITC Grand Central

2/10 Terrible

Ganesh

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horribly overpriced. Staff and service is useless
Response from Bhagwan Balani on Dec 1, 2022
Dear Mr. Ganesh,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. Your constructive feedback is extremely valuable to us such that we strive to continuously improve and this helps us go a long way in making this hotel more successful.I thank you once again for being so gracious and for sharing this valuable feedback. Thank you for choosing ITC Grand Central, Mumbai. We look forward to welcoming you back with us.With best regards, Bhagwan Balani General Manager ITC Grand Central

10/10 Excellent

Hatim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, friendly staff, generous breakfast. Will stay there on future travels. Highly recommended.
Response from General Manager on Nov 29, 2022
Dear Mr. Hatim, Thank You for your most valued patronage. It was such a pleasure to welcome you and your family at ITC Grand Central. Thank you for taking out time to share your experience with other guests on Expedia. I am so delighted to know that you had a comfortable stay at hotel and you really liked the breakfast.And I look forward to welcome you back to the ITC Grand Central.

2/10 Terrible

Siddharth

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonder how they have a 5 star rating. Very poor as compared with Oberoi group and Tata hotels
Stayed 3 nights in Nov 2022
Response from General Manager on Nov 28, 2022
Dear Mr. Siddharth,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. Your constructive feedback is extremely valuable to us such that we strive to continuously improve and helps us go a long way in making this hotel more successful.I thank you once again for being so gracious and for this valuable feedback. Thank you for choosing ITC Grand Central, Mumbai. We look forward to welcoming you back with us.

10/10 Excellent

Roy, Salem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP treatment from the minute you step out of the taxi. Food was great and plentiful. I'll be staying here again.
Stayed 6 nights in Nov 2022

10/10 Excellent

Ajay

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Awesome experience
Awesome experience Even though it was only one night but it was memorable They fulfilled all the needs which we had requested We were traveling with 2 kids and needed two rooms and got the connected rooms together which made life super easy Food was good Breakfast was awesome dosa were so crispy and idli were so soft They even fulfilled the special request for food
Stayed 1 night in Aug 2022
Response from Bhagwan Balani on Oct 11, 2022
Dear Guest,Greetings from ITC Grand Central!Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.Responsibly yours,Bhagwan BalaniGeneral ManagerITC Grand Central, Mumbai.

8/10 Good

Kavita

Stayed 1 night in Aug 2022
Response from Bhagwan Balani on Nov 26, 2022
Dear Ms.Kavita, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
A good hotel gone bad.
A good hotel gone bad
Stayed 2 nights in Jun 2022
Response from PR Manager on Jun 16, 2022
Dear Guest, Greetings from ITC Grand Central, Mumbai. We would like to understand your concerns in depth. May we request you to share your contact details so that our team can reach out to you. Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai

8/10 Good

Anjana

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022
Response from Manager on May 24, 2022
Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your lovely feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai.

10/10 Excellent

MERCEDES

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding they really go ahead to please the costumers
Stayed 3 nights in Mar 2022
Response from General Manager on Mar 30, 2022
Dear Guest, It was most kind of you to share your stay experience with other guests. I am delighted to know that my team worked to ensure your comfort and that you were looked after well and had a memorable stay. Thank you for your generous comments for the hotel and warm appreciation for the team. It always feels so special when it comes from patrons like you. We value your patronage and we look forward to welcome you back soon. Warm Regards, Kuldeep Dhawan General Manager ITC Windsor, Bengaluru

8/10 Good

Insiyah H

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Overall the staff was very accomodating and helpful, however they did not want me to wear my burqa/ hijab in the pool. As I wear my hijab all the time in public, I found it quite offensive.
Stayed 3 nights in Feb 2022
Response from Manager on Mar 14, 2022
Dear Guest, Greetings from ITC Grand Central, Mumbai. We would like to understand your concerns in depth. May we request you to share your contact details or you can write to us on gm.itcgrandcentral@itchotels.in Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai