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Reviews of Landmark Asia Serviced Apartments

3 out of 5
Landmark Asia Serviced Apartments
Ashok Nagar Building Complex, Old Military Road, Marol, Andheri East, Mumbai, Mahrashtra

Reviews

6.2
Rating 10 - Excellent. 5 out of 22 reviews" "
Rating 8 - Good. 3 out of 22 reviews" "
Rating 6 - Okay. 8 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 6 out of 22 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

6/10 Okay

Ellora

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My Dad and I booked a once in a life time trip to India, once we arrived at the apartment at 1am there was no one there to check us in. Before travelling I was advised to contact the care taker who would let us in, i called and called (as well as reception) and no one answered Leading to us having to check in to an alternative hotel for the night. I am still fighting for a refund for the first night... I wouldnt call the apartments serviced, as it would only 'serviced' the first two days out of the 2 weeks we were there, and by serviced meaning the floor was sweeped and that was it. There was construction work going on, on the outside walls of the apartments therefore there was constant banging from 9am until 6pm. We were not warned in advance or when we could finally check in. The apartments also say it has a pool, which is true but it is only open from 6pm until 8pm... The only good thing about the apartments in the outside seating area in the complex, surrounding by trees and animals.

2/10 Terrible

Mahesh

Stayed 1 night in Nov 2023

6/10 Okay

Ria

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location. Outside ambience is good. No proper tube lights or lamps provided. Furniture conditions are horrible.
Stayed 1 night in May 2023
Response from RMS on Jun 8, 2023
Hello Ms. Ria,Am quite surprised to read your review. You mention a lot of general things, without being specific about anything.You mentioned that there is no proper lighting or lamps in apt. However, we have provided adequate lighting and lamps. You also mentioned that the "furniture conditions are horrible". However, the apt is fully decorated with antiques and designer furniture.The sofas have been recently upholstered. None of the upholstery is torn or dirty. There are no chips or other damage on any of the furniture. So, I do not understand your review and what you thought was in a "horrible" condition.Moreover, this is one of our most booked apts, with many guests staying there on a regular basis. None of those guests have complained regarding condition of furniture or the state of the apt, in general.We work hard to maintain our property and ensure a comfortable stay for all our guests.Please be more mindful and specific in your reviews. Bad reviews affect the host property negatively in many ways.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
Stayed 3 nights in Jul 2022
Response from RMS on Jul 23, 2022
Thank you for your review. Unfortunately, there is just a one-word review, without any details as to what was the actual problem with the accommodations. A one-word is not really helpful to anyone and does not seem genuine or credible, especially when no details are given.

2/10 Terrible

Aniruddha

Traveled with family
Disliked: Room comfort
Not a service apartment.l
The apartment listing does say it has a kitchen — but has no stove or cookware. Only a microwave with some serving dishes. The place advertises itself as a service apartment which by definition means “ A serviced apartment will include a full sized, fully equipped kitchen, enabling you to prepare homemade meals and store food and beverages in the refrigerator. ”. There is no full Indian meal you can prepare with a microwave. There was little help from the Hotels.com support desk as well.
Stayed 8 nights in Dec 2021
Response from RMS on Jun 9, 2022
Hello Aniruddha, We actually offer 2 categories of 1 bedroom apartments. One with a kitchen & one without a kitchen offering only a refrigerator, microwave & an electric kettle. These details are clearly mentioned in our listing. You had booked an apartment without a kitchen.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
There was a billing problem on my stay and the receptionist wouldn’t entertain my request. She prioritized another customer before me because he had several rooms booked at the property and that was commercially more viable for her. Poor hospitality. Poor coordination to set up the room despite checking in 5 hours later than my scheduled time
Stayed 1 night in Nov 2019

2/10 Terrible

Prasad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
These apartments are horrible. There is smell of mold and my daughter got sick due to this. I do not recommend them.
Stayed 1 night in Jul 2019
Response from RMS on Jul 20, 2019
Hello Mr. Prasad, During the rains in Bombay, interior spaces do feel a little humid. We do our best to clean the apts as well as possible and keep the windows closed to prevent moisture from entering the apt. Perhaps all that was needed was for you to open the windows for a little while & air out the apt. Your daughter may have gotten ill because of the various viruses going around the city, rather than from the apt itself. A lot of people in Bombay have fallen ill in recent weeks, since the start of the monsoon season. We have many guests who have stayed in this apt, with no complaints at all and good reviews. We hope that you will give us another opportunity to host you & your family.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Total Renovation Needed
Cons: large crack on surface of dinner table, door lock did not work with key (work was done to correct), vents/controls on ACs broken, very limited breakfast, ceiling fans coming loose from ceiling, toilet seats are cheap plastic and move side to side, locks on windows do not work (scary on 10th floor when traveling with kids), window treatments (blinds, etc.) are not adequate or do not exist (a lot of sun and heat comes in), pool is only open a few hours in the morning and a few hours at night. I spoke to the owner of the apartment about the condition of the apartment and there was no action taken or any real interest in what I (the customer) was saying. Pros: spacious, clothes washer (very handy), capable superintendent and maids, good WiFi.
Stayed 6 nights in May 2019
Response from RMS on Jul 13, 2019
Dear Guest, Thank you for your review. It is interesting to see that you chose to write an anonymous review. I wonder why? I am well aware of who you are. As I remember it, you & your family booked our apartment twice, about 2 weeks apart, I believe. I am wondering why you would have stayed twice with your family, if the apartment & stay was as "terrible", as you say it was? The "large crack on surface" of the dining table is actually an organic part of the designer, wooden table. The design is made to incorporate the natural shape of the wood. Only the kitchen window has no curtains or blinds. All other windows in the apartment have dark curtains or blinds. The breakfast we serve is simple, freshly-made & complimentary. There is a large kitchen in the apt, with all the basics provided to cook meals. You were welcome to cook your own meals. Unfortunately, the opening hours of the gym & pool are not in our control. The building's cooperative society decide that. We do our best to offer quality apts & service, at extremely competitive rates. We hope that you will give us another opportuntiy to host you. Best to you & your family.

2/10 Terrible

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from RMS on Apr 1, 2019
Thank you for your review. Glad to hear you enjoyed your stay with us. We look forward to hosting you again.

10/10 Excellent

Vihang

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was good. Communication was a bit lacking as we weren't informed of a party of building residents that played loud music or the fact that they do not have a 24 hour desk person to reach. Extra toilet paper wasn't provided as well which I'm sure they would have provided if asked but you shouldn't need to tbh. Hot water was an on and off situation. Overall my stay was a short one and I picked the property for its pet friendliness and distance to the airport.
Stayed 2 nights in Jan 2019
Response from RMS on Feb 6, 2019
Thank you for your review & feedback, Vihang. We hope you will give us an opportunity to host you again in the near future.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The neighbours were helpful and friendly. The markets and restaurants were close to the apartment. Additionally, the internet router was directly in the room, which allowed for fast wifi coverage. Unfortunately, there were a few unwelcomed mosquitoes in the apartment room which made it difficult to sleep.
Stayed 1 night in Jan 2019
Response from RMS on Jan 29, 2019
Thank you for your review. Sorry to hear regarding mosquitoes. We do provide mosquito repellent in the apt for your use & there are net screens on the windows. We hope you will give us another opportunity & look forward to hosting you again.

6/10 Okay

Verified traveler

Traveled with family
I checked in 2 hours before the normal check-in. However they charged me extra 500 rupees for that.
Stayed 2 nights in Dec 2018
Response from RMS on Jan 7, 2019
Dear Guest, An extra charge for early check-in or late check-out is standard practice in most commercial accommodation establishments around the world. We hope you enjoyed your stay with us & look forward to another opportunity to host you. Best, RMS

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locating the place at night was somewhat hard. All else great.
Stayed 1 night in Dec 2018
Response from RMS on Dec 19, 2018
Thank you for your review & feedback. We look forward to hosting you again.

6/10 Okay

Marko

The place is quite near the airport, but it was still tricky to find. We arrived in the middle of the night (or early morning, rather) but they still organized a person to give us the key. The rooms themselves were clean, but a little bit shabby-looking. Still, ok for a night near the airport...
Stayed 2 nights in Nov 2018
Response from RMS on Dec 3, 2018
Thank you for your review, Marko. We look forward to hosting you again on your next trip to Bombay.

8/10 Good

Ton, Nijmegen, Netherlands

Liked: Cleanliness, staff & service, room comfort
Spacious appartment. Nice experience in Mumbai
The appartment is OK. 2 clean bedrooms, spacious living, nice comfort. Sonu, the daily manager will take care of everything if you ask him, and Mr Laxman will serve a great breakfast, he is a great cook. We really enjoyed our stay here.
Stayed 5 nights in Aug 2018
Response from RMS on Aug 12, 2018
Thanks for your lovely review, Glad to hear you enjoyed your stay with us. We look forward to hosting you again very soon.

6/10 Okay

Verified traveler

Disliked: Room comfort
Stayed 2 nights in Jul 2018
Response from RMS on Jul 30, 2018
Thank you for you lovely review, Floyd! Glad to hear you enjoyed your stay with us. We look forward to hosting you again

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
We wanted to stay together, so we can discuss matters. This is a old place, very minimum amenities.
Response from RMS on May 14, 2018
Thank you for your review. The building maybe a bit dated but it is safe, secure & very clean. Our apartments are also well-maintained, clean & well-furnished. The amenities we offer are on par with industry standards, including a complimentary, cooked breakfast, free wi-fi, cable TV & access to poll, gym & car park within the building complex. Plus, our team offers great service to make sure each guest has a comfortable stay. We look forward to hosting you again.

10/10 Excellent

Milind , Aurangabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience
It’s wonderful experience with u.staff is also good
Stayed 1 night in May 2018
Response from RMS on May 8, 2018
Thank you for your lovely review, Milind! Glad to hear you enjoyed your stay with us. We look forward to hosting you again on your next trip to Bombay.

8/10 Good

Floyd

Liked: Cleanliness, staff & service, room comfort
Great Service & Breakfast At Aged Hotel.
We arrived at 3AM due to Sri Lanken airline delays, but we called ahead and were assured someone would be there to check us in. They were indeed waiting. The breakfast is free and it is really good. We had some amazing fresh roti. The gym is not air conditioned but at least we could work out. If not for the great service, I would rate lower because the age is showing. Eat at the Bombay to Barcelona Library Cafe that is less than a mile away.
Response from RMS on Apr 25, 2018
Thank you for you lovely review, Floyd! Glad to hear you enjoyed your stay with us. We look forward to hosting you again.

8/10 Good

midlifedreamers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice apartment, close to airport
The apartment was very nice and spacious. Good facilities and comfortable. In a quiet location, not much traffic noise. Secure and safe. The staff and owner are really nice and helpful. The only downside is that its some way from the major attractions--ola charge 300rps to India Gate.
Stayed 3 nights in Feb 2018
Response from RMS on Feb 21, 2018
Thank you for your lovely review! Glad to hear you enjoyed your stay with us. We look forward to hosting you again on your next trip to Bombay.

10/10 Excellent

Kunaal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The good stay
The appartment has been neat and clean , good breakfast , locality & surroundings need improvement , but overall a good stay for a few days.
Stayed 4 nights in Jan 2018
Response from Rekha on Feb 14, 2018
Thank you for your review, Kunaal. We look forward to hosting you again on your next visit to Bombay.

6/10 Okay

EVGENII

Stayed 3 nights in Jan 2020