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Reviews of Homewood Suites by Hilton Munster

3 out of 5
Homewood Suites by Hilton Munster
9120 Calumet Ave, Munster, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 242 out of 352 reviews" "
Rating 8 - Good. 68 out of 352 reviews" "
Rating 6 - Okay. 16 out of 352 reviews" "
Rating 4 - Poor. 14 out of 352 reviews" "
Rating 2 - Terrible. 12 out of 352 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this facility. Our king studio room had a sink and full-size refrigerator, which was very convenient since I brought dinner to heat in the microwave. The indoor pool and hot tub were also great fun for my grandchildren, and the provided breakfast was excellent.
Stayed 1 night in Apr 2024

6/10 Okay

Ann

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Property is seemingly understaffed . called several times for towels and toilet paper.
Stayed 2 nights in Apr 2024

4/10 Poor

Dustin

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
This was the worst experience I’ve had at a Hilton property. Our room didn’t have any paper or plastic cups for water or coffee. The “stocked kitchen” had 1 coffee mug, 3 spoons, 3 knives, 3 bowls, a spatula and a few pots/pans. We booked our room for 2 adults, 2 kids (age 7 & 9) and got a 1 bedroom suite with a king bed and sofa bed. The sofa bed had no linens. I called to the front desk to ask for a set and was told they didn’t have any blankets. That didn’t make sense, it’s a hotel and they didn’t have linens for the sofa bed? Apparently we were expected to sleep 4 in the bed… laziness is what it sounds like to me. The pool was fine other than they had no pool towels. Breakfast was gross. The sausage links were dry and shriveled. The hash browns looked steamed. Just gross. The room was clean and the bed would have been comfortable if we didn’t have 4 people in it sharing one blanket. We would have stayed elsewhere had we known the level of service we would have experienced there.
Stayed 1 night in Mar 2024

6/10 Okay

Brandon

Traveled with family
Had to change almost 2 rooms the room they had us in was beyond dirty , the second one was dirty in areas but I had housekeeping to come clean so I didn’t want to change rooms again , will not stay again !
Stayed 1 night in Mar 2024

6/10 Okay

Thomas

Stayed 1 night in Feb 2024

10/10 Excellent

Claudia

Stayed 1 night in Feb 2024

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
My room wasn’t ready on time other than that I enjoyed my stay
Stayed 1 night in Feb 2024

10/10 Excellent

Javon

Traveled with family and small children
Liked: Amenities
We asked for towels several times and never received them
Stayed 1 night in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice n clean
Stayed 1 night in Dec 2023

10/10 Excellent

Wendy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean, and convenient!
We stayed one night while we judging for a competition. The suite was so beautiful, we wished we could stay! All the staff was warm and welcoming. Everything in the suite was clean and fresh. There is an amazing buffet breakfast. We highly recommend!
Full kitchen!
Great couch for relaxing
Spacious suite!
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

2/10 Terrible

LINDA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The poor area was dirty to the point where they had to drain the pool while we were there.
Stayed 1 night in Jan 2024

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lorna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Michael

Stayed 1 night in Dec 2023

6/10 Okay

Arlene, Chicago

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Elevator reeked like piss and there was dried throw up in the elevators floor and wall…even though it was a holiday weekend they stopped breakfast at 8:30
Stayed 1 night in Dec 2023

8/10 Good

Erin N., Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and the room was very clean
Stayed 1 night in Dec 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was close to family we were visiting and close to shopping and food.
Stayed 2 nights in Dec 2023

8/10 Good

Francisco

Stayed 1 night in Nov 2023

10/10 Excellent

Tricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in early.
Stayed 1 night in Nov 2023

4/10 Poor

Rita

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Our room was large with a very nice kitchen, and our grandchildren enjoyed the indoor pool and hot tub. The breakfast buffet had a good selection. My dissatisfaction is with the service. We had to ask for everything (only 2 towels for the 4 of us, no hair dryer in the room, no shampoo or gel in the shower). We were not told we had to request housekeeping one day in advance and had to empty our own wastebaskets and chase down supplies like dishwasher soap and coffee pods. Not enough staff at breakfast to keep up with demand with long waits for menu items to be replenished.
Stayed 2 nights in Nov 2023

10/10 Excellent

alex

Stayed 2 nights in Oct 2023

6/10 Okay

Erik

Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Areas should be double checked
Three tablets found in different areas of the sleeping area
Stayed 1 night in Oct 2023

10/10 Excellent

Jack

Stayed 1 night in Oct 2023

2/10 Terrible

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
bug bite my nephew had to leave the room in the middle of the night
Stayed 1 night in Oct 2023

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
This was a nice spot breakfast was good room was good quietness was good location was good no complaints from me
Stayed 1 night in Oct 2023

10/10 Excellent

Chuck

Stayed 1 night in Oct 2023

10/10 Excellent

Larry Edwards

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Oct 2023

8/10 Good

joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire alarm went off for several minutes 230am; no explanation.
Stayed 2 nights in Oct 2023

2/10 Terrible

Diego

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirtiest Hilton Property
Very dirty. Carpet noticeably dirty with lots of stains and different type of crusty food, some may even have been old puke. Everything was very dusty. Kitchen and dinning area overall dirty and hard floor was sticky when we walked in. This property gives Hilton a bad name.
Stayed 2 nights in Oct 2023

8/10 Good

Jason

Stayed 2 nights in Sep 2023

10/10 Excellent

Shay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My spouse and I traveled to visit family and decided to room here. No complaints at all. The staff was friendly and accommodating. The area is safe and clean. The rooms were spacious, clean and comfortable. Breakfast selections were convenient and appreciated. Minutes away from the south suburbs of Illinois and a short drive to the city. Right by the expressway. I’d recommend this location for those seeking a clean, safe, comfortable place to stay.

4/10 Poor

Latoya, CHICAGO

Liked: Staff & service, amenities, property conditions & facilities
Room 414 doesn’t have a headboard and hasn’t for a long time
Stayed 1 night in Sep 2023

2/10 Terrible

William

Disliked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Tynesha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Dora

Traveled with family
Liked: Amenities
Clean, quiet and felt safe.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Jacquelyn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was great but the staff at night check in was rude and not helpful at all.
Stayed 1 night in Aug 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Employees were VERY nice and helpful..!! Was quiet as it wasn't right on a thru street. Was the nicest place I'd ever been in. My room was HUGE..
Stayed 3 nights in Jun 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job!
Stayed 1 night in Aug 2023

10/10 Excellent

Rosario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel is very clean, it is very well designed to make people feel comfortable. I loved the suite. I could put things in the refrigerator, cook, make coffee, sit at the desk, watch TV, sit on the sofa. The towels were very clean too. Everything was perfect. I didn't like that the curtains could not close completely, and the outside light was so bright I couldn't fall asleep right away. People were talking, walking, making noise, while I tried to fall asleep. And I woke up to people walking at midnight, and my daughter said people were talking at 2:30 a.m., and they woke her up. But that was not the hotel's fault.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Olafimihan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and available parking
Stayed 1 night in Jul 2023

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Amber R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed closest to the bathroom in room 216 was bowed down in the middle a little. We are in our 40's but we both woke up very sore feeling.
Stayed 1 night in Jul 2023

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean. Bed was very comfortable. Love the ceiling fan in bedroom.
Stayed 1 night in Jun 2023

10/10 Excellent

Jalisa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like the suite and the space in the rooms. Breakfast was also good.
Stayed 2 nights in Jun 2023