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Reviews of Marina Hotel

2 out of 5
Marina Hotel
Mutrah, Muscat, Muscat Governorate

Reviews

6.0
Rating 10 - Excellent. 2 out of 28 reviews" "
Rating 8 - Good. 11 out of 28 reviews" "
Rating 6 - Okay. 6 out of 28 reviews" "
Rating 4 - Poor. 4 out of 28 reviews" "
Rating 2 - Terrible. 5 out of 28 reviews" "

5.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Great Location
We stayed for one night on our arrival in Oman to check out the markets. The location is fantastic, close walking distance to the souk and local restaurants. Staff was helpful and friendly at check in. Overall the room was dated and slightly dingy but reasonably clean and comfortable. The AC blew cold air, the wifi was good, and the shower was hot... that’s all we were looking for. The music downstairs was not unbearably loud and did not run too late into the night. We would definitely go back.
Stayed 1 night in Apr 2019
Response from reservations on Apr 29, 2019
Dear Guest, Thank you so much for your valuable feedback. sorry for the inconvenience caused we will prefix the sound proof system in live music outlet. again thank you so much...

4/10 Poor

AKB, New York, NY

Liked: Staff & service
Disliked: Cleanliness
Music playing most of the night, not the place with family stay
Stayed 2 nights in Mar 2019
Response from Reservations on Mar 28, 2019
Dear Guest, sorry for inconvenience caused

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2019
Response from RESERVATIONS on Apr 2, 2019
Sorry for the inconvenience caused

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Reservations on Apr 2, 2019
Thank you for your feedback

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Excellent location. Helpful staff. Good food. Service a bit haphazard. Great view from the room & terrace restaurant. But rooms are shabby and not very clean. Overall the positives outweigh the negatives.
Stayed 2 nights in Feb 2019
Response from Reservations on Mar 4, 2019
Dear Guest, Thank you for your feedback. we will improve our service & quality

8/10 Good

Elizabeth

Liked: Staff & service
You get what you pay for
The game lace is a bit grim and needs a significant makeover but you get what you pay for and we paid for a room to store our bags while we explored the local area, shower and get a late taxi for the airport
Stayed 1 night in Feb 2019
Response from Reservations on Mar 2, 2019
Dear Guest, Thank you for your feedback. we will improve our quality & service and in advance payment we will arrange Airport pick up & Drop

8/10 Good

ezza

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is near the centre of tourist attraction
Stayed 2 nights in Feb 2019
Response from Reservations on Feb 13, 2019
Dear Guest, Thank you for your feedback

8/10 Good

Roman, Durban

Disliked: Staff & service
Cheap hotel on Muttrah Corniche
Marina is uniquely located on Muttrah's Corniche but the hotel has no daily housekeeping. Breakfast was very basic and came at an extra charge. The hotel can be noisy when they host a rowdy disco. Other than that, it is an inexpensive option in an otherwise overpriced Muscat.
Stayed 3 nights in Dec 2018
Response from Reservations on Jan 29, 2019
Dear Guest, Thank you for your feedback we do have daily house keeping but as per guest request. we will improve our service ASAP

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like,,, The staff is not friendly, but rude. Birds dropping is everywhere at patio. The room is ocean view but I could not open curtain. The loud music at the bar in the basement starts at 11 pm and continued until 3 am every night. That means you can not sleep long time. The light was blinking at bathroom. I requested to replace light bulb twice but never happened. They did not place any towel in the room. I claimed twice and finally they brought it. The sink at bathroom is leaking. Every time I use sink my feet gets wet. Dead cockroach was at the entrance of the hotel. They never get rid of it. Their breakfast is poor. It's like meal at prison. The breakfast time is from 8am, which is pretty late. On top of that, the cook comes always late.
Stayed 2 nights in Nov 2018
Response from Reservations on Feb 10, 2019
Dear Guest, Sorry for inconvenience caused we will improve our service grade and thank you for your valuable feedback

8/10 Good

Intan

The location is great, just in front of Fish & Vegetables Market and walking distance to Muttrah Souq and Corniche. The French restaurant La Braserrie is just beside the hotel, and Omani restaurant Bait Al Luban just about 5 mins walk. For the price paid, Room is acceptable. The balcony need some cleaning. Staff was in bad mood when we were there. The music can be heard till midnight. However, it doesn’t affect our sleep/stay.
Stayed 1 night in Nov 2018
Response from Jaleel on Dec 1, 2018
Dear Sir, thank you for your feedback. we will improve our service ASAP. Regards, Reservations

2/10 Terrible

Jose

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible experience @ Marina Hotel Muscat
This is the worst hotel i ever stayed in my life, forget about cleanliness, the tv does not work, the noise coming from the bar in the hotel is until 3am, the elevator has a bell when reach each floor and very noisy so you can easily hear from your room, no wifi available, the ac need maintenance, Hotel.com should remove this hotel from the listing until is in condition to receive guest.
Stayed 1 night in Oct 2018
Response from Jaleel on Feb 13, 2019
Dear Mr. JOSE, Sorry for inconvenience caused the Management newly taken over this property so we will improve our service ASAP. We will reduce Escalator sound and entertainment bars sound proofing work we already started Wi-Fi password we already kept in reception however again we apologize for the inconvenience caused

8/10 Good

Susan

Liked: Staff & service
Disliked: Cleanliness
Old City Charm and Omani Port Views
With a little TLC, this could be a boutique hotel. The location, old world style and atmosphere are very special. There are not many hotels in or near the old city Medina. Hi hope the owner will read this review. I loved this place, but it does need work.
Stayed 2 nights in Sep 2018
Response from Jaleel on Sep 30, 2018
Dear Madam, thank you for your feedback we will improve our quality & service

8/10 Good

sudjono

Liked: Staff & service
Stayed 1 night in May 2019
Response from Reservations on Jun 20, 2019
Thank you sir for your valued feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
L’emplacement , la gentillesse du personnel, le resto panoramique, la chambre kitch mais confortable et avec vue sur le port .
Stayed 1 night in Mar 2019
Response from Resevations on Mar 30, 2019
Cher invité, Merci beaucoup de rester avec nous et vos précieux commentaires

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Die 3 Sterne sind nicht gerechtfertigt. Unser Deluxe Zimmer wurde seit vielen Jahren nicht mehr renoviert, das Polsterbett war ringsherum zerfranst, das Bettlaken löchrig, die Bettdecke nicht sauber. Ein einziges Handtuch für 2 Personen im Bad, trotz Nachfrage gab es kein zweites Handtuch. Die Duscharmaturen total weiss vom Kalk, Seifenablage verrostet. Fenster seit langem nicht mehr geputzt, Handabdrücke und alter Vogelkot. Lediglich die Aussicht auf den Hafen war sehr schön.
Stayed 1 night in Mar 2019
Response from Reservations on Mar 18, 2019
Dear Guest, Sorry for inconvenience caused we will improve our service & quality

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 4 nights in Mar 2019
Response from Reservations on Apr 2, 2019
Thank you for feedback

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bella stanza luminosa e pulita, letto molto comodo, posizione strategica a Mutrah.
Stayed 2 nights in Mar 2019
Response from Reservations on Mar 11, 2019
Dear guest, Thank you so much for your valuable feed back. we will improve our service & quality

6/10 Okay

Marc

Disliked: Cleanliness, staff & service
Moyen mais bien situé
Chambre pas faite tous les jours et pas de bouilloire contrairement à ce que hotel'com annonce. J'ai réclamé 3 fois changement de lampe de chevet défectueuse sans succès. Sinon belle terrasse et bon petit déjeuner avec serveur efficace.
Stayed 2 nights in Feb 2019
Response from reservations on Mar 3, 2019
Dear Guest, Sorry for inconvenience caused.upon request we do everyday house keeping kindly inform us while check in and thank you for your feed back

6/10 Okay

MARCO

Liked: Staff & service
Disliked: Cleanliness
Per viaggiatori senza pretese.
Hotel in posizione centralissima per chi deve visitare la città. Personale gentile e disponibile. Colazione sufficiente. Da rivedere la pulizia delle camere. Bagni vecchi.
Stayed 2 nights in Feb 2019
Response from Reservations on Feb 22, 2019
Dear sir, Thank you for your feed back... we already started to renovation hope next visit you will feel comfort

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Livemusik bis 4 Uhr morgens im Untergeschoss kein
Stayed 2 nights in Feb 2019
Response from Reservations on Feb 13, 2019
Dear Guest, Sorry for the inconvenience caused...

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel bien placé pour visiter la ville, directement sur la corniche. La literie est bonne, le service restaurant et petit déjeuner sont simples, mais corrects. Les chambres sont petites et rudimentaires et auraient besoin d'un serieux lifting. Pas de ménage, ils ne font pas les lits, il faut demander le PQ à la reception. Les balcons ne sont jamais nettoyés
Stayed 3 nights in Jan 2019
Response from Reservations on Jan 29, 2019
Dear Guest, Thank you for your valued feedback we will improve our service ASAP

6/10 Okay

Verified traveler

毎晩　11:00pm-3:00am レストランで　楽器　歌がありました。 静かな眠りに着くには、難しいかも。
Stayed 2 nights in Jan 2019
Response from Reservations on Jan 29, 2019
Dear Guest, Thank you for feedback

6/10 Okay

Verified traveler

Disliked: Room comfort
Excellent emplacement c est la seule chause positive avec la terrasse sur le toit mais nous n avons pas fermé l œil de la nuit jusqu a 3 h du matin à cause de la musique c était un vendredi soir
Stayed 1 night in Jan 2019
Response from jaleel on Jan 17, 2019
Thank you very much for your feed back we will improve our facilities

2/10 Terrible

Verified traveler

Disliked: Room comfort
There was a dj playing every night until 3am which made the whole 'hotel' shake from the bass vibrations. It doesn't matter if they put you on the highest floor since the music comes through the ventilation pipes. This is not a hotel since it's not a place to sleep. Only okay if you arrive after 3am.
Stayed 2 nights in Jan 2019
Response from Reservations on Jan 30, 2019
Dear Guest, Sorry for inconvenience caused

4/10 Poor

Fernando

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The location is good and the employees are nice, but there is a disco or a bar inside and they play very loud music until 3 am in the morning or more. My room was in the 3rd floor and the noise was a nightmare. I spent 4 nights and nobody came to clean the room. Breakfast is poor. There is only one elevator, and it is busy many times. If you take the stairs, you cross the office, where there is a lot of cigarette smoke. Some of the customers I think live there for long periods.
Stayed 4 nights in Dec 2018
Response from Reservations on Jan 29, 2019
Dear Guest, Sorry for inconvenience caused

2/10 Terrible

LILIROUTARDE, METZ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
PERSONNEL TRES AGREABLE ET SERVIABLE HOTEL IDEALEMENT PLACE HOTEL HYPER BRUYANT JUSQU A TARD DANS LA NUIT AVEC LE BAR ET L ASCENSEUR QUI MONTE ET DESCEND TOUTE LA NUIT PAS DE POSSIBILITE DE DORMIR AVANT 3 H DU MATIN !!! PAS DE REFERENCE SUR LE RESTAURANT NI PETIT DEJEUNER A DECONSEILLER
Stayed 1 night in Dec 2018
Response from reservations on Feb 10, 2019
Dear Guest, Sorry for inconvenience caused

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Super Lage mit schoenem Blick auf den Hafen. Kundenfreundlicher kostenloser Spaet-Checkout.
Stayed 1 night in Nov 2018
Response from jaleel on Dec 1, 2018
Thank you so much for your comments

6/10 Okay

Maryse, Éragny

Liked: Staff & service
Vieillot et pas très très bien entretenu. Les chambres sont très petites. Bruyant. Mais la situation est unique et vue depuis la terrasse superbe Et le personnel du restaurant super aimable.
Stayed 1 night in Oct 2018
Response from reservations on Dec 1, 2018
Thank you for your feed back . we are already started renovation