Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom mi

Nice location next to malls and restaurants.

Posted Jan 4, 2015
We arrived 20 mins early and they let us check in early. That was great!
Comment from Hotel Management
Jan 5, 2015 by Lisa, Hotel Management
I am so happy to hear the staff was able to accommodate your early check in request. Thanks for staying!
5 out of 5
Recommended
for Couples
by Joshfrom Clarksville, TN

Great hotel and very comfortable rooms

Posted Dec 3, 2014 on Hotels.com
The room was extremely clean, comfortable, and up to date. The hotel it's self was very nice and they also have a great breakfast in the morning that was included with the room price. Prices over Thanksgiving weekend were extremely reasonable.
Comment from Hotel Management
Feb 21, 2015 by Rachel, Hotel Management
Thank you for taking the time to write a positive review about our hotel. I am glad to hear that you enjoyed our breakfast and that you found the hotel clean and comfortable. I will be sure to pass on the wonderful comment about our staff. They are all a pleasure to work with. We hope to be able to host you again when you are back in the Muskegon area!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom we came from near and far

Convenient location; welcoming staff

Posted Nov 11, 2014
Pros: welcoming front desk; breakfast area (room for visiting included); great staff all around; location; easy access from/to freeway; decor
Cons: One mattress (of six for our group) I was able to get a new room right away and that bed was comfortable. Was told new mattresses have been ordered.
Location: Easy freeway access; inside mall, two strip malls, several restaurants, Meijer and Target all close yet far enough away so the hotel was peaceful.
This hotel is a stone's throw from The Lakes Mall, which is surrounded by restaurants and about every other convenience a person could want; but the hotel location is just far away from all this to be out of the high traffic area. The decor is only two years old and the fresh colors and unique design made it fun. Everyone we encountered made us feel welcome as if this was their home and we were honored guests. This included the lady at the breakfast bar, the room attendants, and the front desk (every shift). Breakfast was a treat; they added little touches to the basic fare (walnuts and fruit for the hot oatmeal, for instance); and the breakfast room was large with some of the tables set apart, creating a calm and comfortable atmosphere. When I had a problem with my mattress being too soft (was told new ones are on the way), my needs were promptly addressed to my satisfaction. We were very pleased overall and will recommend this hotel to anyone needing a good place to enjoy the weekend. Very easy access to the freeway, in either direction.
Comment from Hotel Management
Nov 25, 2014 by Lisa, Hotel Management
Thank you for leaving such great details about this hotel! You are truly an honored guest and I am so glad the staff made you feel that way! I also love the new, vibrant colors of our hotel. I am happy you found our location conducive to your needs also. Thank you again for staying with us!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Norton Shores Fairfield Inn & Suites

Posted Nov 9, 2014
Great location near shopping and restaurants, clean, great breakfast and very helpful staff
Comment from Hotel Management
Nov 19, 2014 by Rachel, Hotel Management
Thank you for the great review! We were happy to hear our location suited your needs and you found the staff helpful. Thanks for staying with us!
5 out of 5
Recommended
for Families
by Michellefrom Knoxville, TN

wonderful stay

Posted Oct 22, 2014 on Hotels.com
So happy with the stay here! Close to lake Michigan, pool was great, breakfast was great, and my children had a great time! Staff was so friendly!
Comment from Hotel Management
Nov 20, 2014 by Rachel, Hotel Management
We are so grateful that you left such great comments about this hotel. I am glad you enjoyed ALL of the hotel amenities. Thanks for staying with us!
5 out of 5
Recommended
for Families
by Alicefrom Biloxi, MS

Best choice for Greater Muskegon area

Posted Oct 5, 2014 on Hotels.com
I love this hotel!! Probably the best the Muskegon area has to offer! Its the only place Ill stay when in the area! Its worth every dollar we spent! Great lication, great rooms, great customer service!
Comment from Hotel Management
Nov 19, 2014 by Rachel, Hotel Management
I loved the great review you left about our property. My favorite part was that is was "worth every dollar we spent'! Please come back soon!
5 out of 5
Recommended
by Brendafrom Bella Vista, AR

Nice stay!

Posted Oct 2, 2014 on Hotels.com
We were attending the Irish Music Festival so was not a far drive. The hotel was clean and comfortable. I was most impressed with the people at the front desk. They were the most friendly and helpful of any we encountered on our trip.
Comment from Hotel Management
Nov 20, 2014 by Rachel, Hotel Management
We love our staff and I am so glad that you do too. I hope you had a fantastic time at the Irish Music Festival! We hope to see you next year too. Thanks for staying!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2014
Very comfortable hotel, clean and good location to downtown Muskegon.
Comment from Hotel Management
Sep 18, 2014 by Rachel, Hotel Management
Thank you for the great review! We are so glad that you were comfortable while staying here. We hope to see you again soon!
5 out of 5
Recommended
by Melissa

Posted Sep 9, 2014 on Hotels.com
Comment from Hotel Management
Nov 22, 2014 by Rachel, Hotel Management
Thank you for the five stars!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Posted Aug 26, 2014
Pros: comfortable bed
Cons: Pricing
Location: small beach, shopping malls, places to eat close by hotel site.
I would rate my stay at the Fairfield Inn as excellent. The room was very clean and the hotel staff were very helpful. The hotel provided an ample amount of towels in the room, which was a plus for me. I did not like the extra hotel charges (Resort charge and City charge) when the room was already to me over priced.
Comment from Hotel Management
Feb 28, 2015 by Rachel, Hotel Management
I am so happy to hear that you enjoyed staying at the Fairfield! Those charges that appeared on your bill are simply hotel taxes and city taxes, which are pretty standard at most hotel locations. Thank you for staying, we hope to see you again next year!