Room, 2 Double Beds | Desk, iron/ironing board, free cribs/infant beds, free WiFi
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Reviews of Fairfield Inn and Suites by Marriott Muskegon Norton Shores

2.5 out of 5
Fairfield Inn and Suites by Marriott Muskegon Norton Shores
1520 E Mount Garfield Road, Muskegon, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 319 out of 613 reviews" "
Rating 8 - Good. 198 out of 613 reviews" "
Rating 6 - Okay. 54 out of 613 reviews" "
Rating 4 - Poor. 24 out of 613 reviews" "
Rating 2 - Terrible. 18 out of 613 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Apr 2024
Response from Heather on Apr 22, 2024
Hi Anthony, thank you for the glowing review! We are happy you enjoyed your stay.

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and extremely helpful. Rooms are basic but clean. Breakfast options are quite limited though.
Stayed 2 nights in Mar 2024
Response from Heather on Apr 8, 2024
Hi Lisa, thank you for your review! We are so happy to hear our staff was accommodating. We take pride in our Midwest hospitality. We appreciate your feedback about our rooms, and breakfast service.

10/10 Excellent

Ina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very polite the room and pool area was very clean
Stayed 1 night in Apr 2024
Response from Heather on Apr 8, 2024
Hi Ina, thank you for your review! We appreciate the shoutout to our staff, and we are so happy you enjoyed the pool. Hope to welcome you back soon!

10/10 Excellent

Billie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in!! Clean and quiet!
Stayed 1 night in Apr 2024
Response from Heather on Apr 8, 2024
Hi Billie, thank you for the wonderful review! We are so happy to hear you enjoyed your stay.

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather on Apr 8, 2024
Thank you for the wonderful review! We are happy you enjoyed your stay.

6/10 Okay

Steven Burns

Traveled with family and small children
Liked: Cleanliness, staff & service
Disappointed when traveling with family.
Stayed 4 nights in Mar 2024
Response from Heather on Apr 2, 2024
Hi Steven, thank you for your review. We are sorry for any inconveniences you faced during your stay. We appreciate your feedback.

10/10 Excellent

Krista

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and helpful
Stayed 2 nights in Mar 2024
Response from Heather on Apr 2, 2024
Hi Krista, thank you for your wonderful review. We are so our staff was accommodating, and happy you enjoyed your stay.

10/10 Excellent

LaVeta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alissa was great. Helped however she could.
Stayed 1 night in Mar 2024
Response from Heather on Mar 29, 2024
Hi LaVeta, thank you for your great review, and employee shoutout! We are so happy you enjoyed your stay.

6/10 Okay

Karen

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
Front desk staff never at front desk. Only a note to call on the phone. Bathroom lock was broken. Did not request joining room and teceived one
Stayed 1 night in Mar 2024
Response from Heather on Mar 18, 2024
Hi Karen, thank you for your feedback. I apologize for the inconveniences you faced during your stay. These have been addressed with staff. We appreciate you taking the time to let us know.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nick was a very nice and professional young man
Stayed 1 night in Mar 2024
Response from Heather on Mar 11, 2024
Hi Melissa! Thank you for your wonderful review, and staff shout out. We appreciate your feedback!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was perfect. The people working the front desk were wonderful.
Stayed 1 night in Mar 2024
Response from Heather on Mar 4, 2024
Hi Patricia! We are so happy to hear you enjoyed your stay. Thank you for your review!

10/10 Excellent

Michelle M

Traveled with partner
The staff at this hotel are exceptionally wonderful. They genuinely care that you have a comfortable and enjoyable stay. I really appreciated their warmth and hospitality.
Stayed 1 night in Feb 2024
Response from Heather on Feb 12, 2024
Hi Michelle, thank you for your glowing review! We appreciate your feedback greatly, and will make sure this is shared with our team. Hope to welcome you back again soon!

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather on Jan 29, 2024
Hi Karen, thank you for your wonderful review. We appreciate your feedback, and are happy you enjoyed your stay!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather on Jan 18, 2024
Hi Deborah, thank you for the excellent review! We are happy to hear you enjoyed your stay.

4/10 Poor

Craig

Traveled with family
Disliked: Cleanliness, staff & service
Extremely long check in time, room had broken tile and broken wall plaster in the bath room. Carpet in hallway torn at the seam, potential tripping hazard. Room rate too high for condition of property.
Stayed 1 night in Dec 2023
Response from Nick on Dec 18, 2023
Craig, I am so sorry to hear that your experience was less than satisfactory at our property. I have shared your feedback with our teams to improve our guest experience and ensure this was an isolated incident. I am hopeful that in the future you can return and have a better experience with us. Thank you again for your feedback and have safe travels!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was close to 2 places I needed to be at so that is why I chose Fairfield. The rooms were clean and the staff was nice.
Stayed 2 nights in Dec 2023
Response from Heather on Dec 14, 2023
Hi Sandra, thank you for your review! We appreciate you taking the time to provide us feedback. Happy to hear you enjoyed your stay!

2/10 Terrible

Kadredra

Liked: Staff & service, property conditions & facilities
Could of been been better if the elevator didn’t get stuck and had to use stairs all night… tub wasn’t clean at all but the best staff there is Sarah from front desk she rocked absolutely amazing
Stayed 1 night in Dec 2023
Response from Heather on Dec 14, 2023
Hi Kadredra, thank you for your review. We appreciate you taking the time to provide us feedback about the property, and the shoutout to our staff.

8/10 Good

matt

Stayed 4 nights in Nov 2023
Response from Heather on Dec 14, 2023
Hi Matt, thank you for your review. We hope you enjoyed your stay!

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Heather on Dec 14, 2023
Hi Jessica, thank you for your stunning review! We appreciate you taking the time to provide us feedback. Happy to hear you enjoyed your stay!

10/10 Excellent

Kim

Stayed 1 night in Nov 2023
Response from Heather on Dec 14, 2023
Hi Kim, thank you for your amazing review! We are happy to hear you enjoyed your stay, and we appreciate you taking the time to provide us feedback.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and comfortable. There were many restaurants nearby. Beware of the additional parking fee added to the charge. It was just a plain parking lot so I think it's just one of those hidden charges.
Stayed 2 nights in Sep 2023
Response from Heather on Dec 14, 2023
Hi Jill, thank you for your review. We appreciate you taking the time to provide us feedback!

10/10 Excellent

Craig

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location somewhat difficult to find after sunset, but the property was clean and close to all needs.
Stayed 1 night in Oct 2023
Response from Heather on Dec 14, 2023
Hi Craig, thank you for your review! We appreciate your feedback, and glad you had a good stay.

10/10 Excellent

Terrence

Stayed 1 night in Oct 2023
Response from Heather on Dec 14, 2023
Hi Terrence, thank you for your review! We appreciate you taking the time to provide us feedback. Happy to hear you enjoyed your stay!

10/10 Excellent

Monique

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Clean and helpful staff.
Stayed 2 nights in Oct 2023
Response from Heather on Oct 26, 2023
Hi Monique, thank you for your review! We love hearing you enjoyed your stay, and we hope to welcome you back again soon!

8/10 Good

porsha

Stayed 1 night in Oct 2023
Response from Heather on Dec 14, 2023
Hi Porche, thank you for your review!

8/10 Good

James N

Business traveler
Liked: Amenities
It was clean and neat. The breakfast was just ok
Stayed 2 nights in Oct 2023
Response from Heather on Oct 13, 2023
Hi James, thank you for your review. I apologize that breakfast did not meet your expectations, and am sorry for any inconveniences that may have caused you. Thank you again for taking the time to provide us feedback.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Oct 2023
Response from Heather on Oct 13, 2023
Hi Ryan! Thank you for your review. We appreciate you taking the time to provide us positive feedback about our staff.

10/10 Excellent

Mario, La fayette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lake and attractions
Stayed 1 night in Sep 2023
Response from Heather on Oct 10, 2023
Hi Mario, thank you for your review. We are happy to hear you enjoyed your stay, and the lake!

10/10 Excellent

Dainius

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Heather on Oct 10, 2023
Thank you for your review! We are delighted to hear you enjoyed your stay.

10/10 Excellent

Beth

Stayed 4 nights in Sep 2023
Response from Heather on Oct 10, 2023
Hi Beth, thank you for your review! We are so happy to hear you enjoyed your stay, and we hope to welcome you back soon!

8/10 Good

Anika

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Heather on Oct 10, 2023
Hi Anika, thank you for your review!

2/10 Terrible

Cathlin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Heather on Sep 19, 2023
Thank you for your review! I apologize for any inconveniences you faced, and appreciate your feedback.

6/10 Okay

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I made a reservation for a King with sofa bed and when I checked in the reservation they had on file was for two double beds. There were no King with sofa rooms available so after I returned to the desk, they discounted the room to reflect the price of the 2 doubles. In addition, the elevator was not working. However, the breakfast was excellent and the room was very clean.
Stayed 1 night in Sep 2023
Response from Heather on Sep 19, 2023
Hi Terry, thank you for your review. We appreciate your feedback, and are sorry for any inconveniences you faced during your stay.

10/10 Excellent

Vickie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Heather on Sep 7, 2023
Hi Vickie, thank you for your review. We are happy to hear you enjoyed your stay!

10/10 Excellent

Jayesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 4 nights in Aug 2023
Response from Heather on Sep 7, 2023
Hi Jayesh, thank you for your review. We are happy to hear you enjoyed your stay!

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman cleaning in the lobby was very nice and had seen me walking outdoors. He took the time to let me know about a one mile hiking trail around the property. So nice of him.
Stayed 1 night in Aug 2023
Response from Heather on Sep 7, 2023
Hi Susan, thank you for your review. We are happy to hear our staff was able to assist you during your stay.

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Heather on Sep 7, 2023
Hi Bruce, thank you for your review. We are happy to hear you enjoyed your stay!

10/10 Excellent

Jayesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 5 nights in Aug 2023
Response from Heather on Sep 7, 2023
Hi Jayesh, thank you for your review!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient for our travel. Too bad it was foggy and raining. Restaurant suggested by staff had a good water view and good pizza.
Stayed 1 night in Aug 2023
Response from Heather on Aug 22, 2023
Thank you for your review! We appreciate your feedback, and are happy you enjoyed your stay.

6/10 Okay

William

Stayed 2 nights in Aug 2023
Response from Heather on Sep 19, 2023
Thank you for your review! We appreciate your feedback.

10/10 Excellent

Jayesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Quiet.
Stayed 2 nights in Aug 2023
Response from Heather on Aug 17, 2023
Hi Jayesh, thank you for your review. We appreciate your feedback!

4/10 Poor

Karen

Disliked: Staff & service, property conditions & facilities
No staff at front desk upon arrival nor at just about any other time that I was in the lobby area. Was told room was not clean upon check in and then the room reserved was not available. Was put into one bed room for three adults. Then moved to two double bed small room. Next morning I went to lobby and thankful there was at that time a lady at the desk who was able to get me into a room like I had made reservation for other than tub accessible. I was very thankful for that lady. Sad I didn’t get her name. Card keys were not working. Had to get remade three times to finally get one to work. Breakfast items were not replenished very well. Very disappointing stay.
Response from Nick on Aug 5, 2023
Thank you for your feedback Karen. I apologize that your experience was less than satisfactory. I have shared this feedback with my team for improvement, and I am hopeful that we can improve our services for your next stay. Please feel free to reach out to us directly with any additional feedback on ways we could improve. Thank you again and safe travels!

10/10 Excellent

CHRISTOPHER

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great place to stay
The employees are wonderful. Especially the gentleman who ran the breakfast buffet. The hotel is clean but needs to be updated.
Stayed 2 nights in Jul 2023
Response from Heather on Aug 3, 2023
Hi Christopher, thank you for your review. We are happy to hear you enjoyed your stay, and we hope to welcome you back soon!

10/10 Excellent

denny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Heather on Aug 3, 2023
Thank you for your review. We appreciate the feedback!

2/10 Terrible

Tonya

Traveled with partner
Disliked: Staff & service
Did not get to find out what it was like to stay here overnight. We booked a king suite. Said suite was to include a king size bed, a sofa, and enough room for us to maneuver around each other. We arrived late after spending time with family. We checked in and were given a key to room 211. We loaded the cart with all of our luggage and belongings; most of these items being things we needed to attend our son’s wedding the following day. Pushed the cart to the elevator and arrived at the room. Once inside, we found 2 rinky dink double beds, no sofa, and a tiny little room. Um, not what I booked and certainly not what I paid $400 for. We go back downstairs with the assumption a mistake has been made and ask the lady at the desk about this. Turns out there was a “maintenance issue” with our room and they were fully booked. Don’t you think this was something that should’ve been disclosed when we arrived? Ordinarily when two people book a room and it’s just the two of them they expect to be sharing the bed. My husband and I have shared a bed for 22 years and we like a certain amount of space when we sleep - hence the king bed. We contacted Expedia who immediately found us a different hotel with a king suite, chairs, and an actual king bed at a lower price and refunded us the difference. I would absolutely not recommend this hotel if this is the way they choose to handle things. Let’s just not tell the guest that they will not be getting what they paid for. How ridiculous!
Stayed 2 nights in Jul 2023
Response from Nick on Aug 5, 2023
Thank you for sharing your experience on your recent stay. Receiving a warm welcome and the room you booked sets the tone for a great stay, and I apologize that your stay was not up to your standards, or ours. I have shared this feedback with my team to ensure this is an isolated incident and that we can improve upon this in the future. Thank you again for your feedback and safe travels.

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything went according to plan.Check in was smooth.Room looked clean. I would recommend this hotel.
Stayed 1 night in Jun 2023
Response from Heather on Jul 13, 2023
Thank you for your review. We appreciate you taking the time to provide feedback. Hope to welcome you back soon!

2/10 Terrible

Desiree

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I was told Marriot NOW requires a 3-night stay for a guest to receive housekeeping services (what does that mean?. Why would I pay almost $500.00 for two nights and have limited housekeeping services. Then the property told me that due to short staffing at this location, I would not receive ANY housekeeping services. So I had to empty my own trash and get fresh towels from the front desk.
Response from Heather on Jun 8, 2023
We apologize for your frustration Desiree, and appreciate your feedback. This has been brought to management's attention.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness
It was a good location for us. Very comfortable. Breakfast was just so so. Nothing great. Staff was pleasant. Wish the TV was mounted on the wall higher. It was hard to see laying down. We had a nice stay.
Stayed 2 nights in May 2023
Response from Heather on Jun 8, 2023
Hi Kenneth, thank you for your feedback. Your concerns have been brought to management's attention. We are happy to hear you enjoyed your stay, and hope to welcome you again soon!

10/10 Excellent

Pulin

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from Hotel Management on May 9, 2023
Thank you for your great review, Pulin!

10/10 Excellent

Alexander

Stayed 2 nights in Apr 2023
Response from Heather on May 26, 2023
Thank you for the positive feedback! We greatly appreciate it, and hope to welcome you back soon!