Ratings based on 118 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom we came from near and far

Convenient location; welcoming staff

Posted Nov 11, 2014
Pros: welcoming front desk; breakfast area (room for visiting included); great staff all around; location; easy access from/to freeway; decor
Cons: One mattress (of six for our group) I was able to get a new room right away and that bed was comfortable. Was told new mattresses have been ordered.
Location: Easy freeway access; inside mall, two strip malls, several restaurants, Meijer and Target all close yet far enough away so the hotel was peaceful.
This hotel is a stone's throw from The Lakes Mall, which is surrounded by restaurants and about every other convenience a person could want; but the hotel location is just far away from all this to be out of the high traffic area. The decor is only two years old and the fresh colors and unique design made it fun. Everyone we encountered made us feel welcome as if this was their home and we were honored guests. This included the lady at the breakfast bar, the room attendants, and the front desk (every shift). Breakfast was a treat; they added little touches to the basic fare (walnuts and fruit for the hot oatmeal, for instance); and the breakfast room was large with some of the tables set apart, creating a calm and comfortable atmosphere. When I had a problem with my mattress being too soft (was told new ones are on the way), my needs were promptly addressed to my satisfaction. We were very pleased overall and will recommend this hotel to anyone needing a good place to enjoy the weekend. Very easy access to the freeway, in either direction.
Comment from Hotel Management
Nov 25, 2014 by Lisa, Hotel Management
Thank you for leaving such great details about this hotel! You are truly an honored guest and I am so glad the staff made you feel that way! I also love the new, vibrant colors of our hotel. I am happy you found our location conducive to your needs also. Thank you again for staying with us!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Norton Shores Fairfield Inn & Suites

Posted Nov 9, 2014
Great location near shopping and restaurants, clean, great breakfast and very helpful staff
Comment from Hotel Management
Nov 19, 2014 by Rachel, Hotel Management
Thank you for the great review! We were happy to hear our location suited your needs and you found the staff helpful. Thanks for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2014
Very comfortable hotel, clean and good location to downtown Muskegon.
Comment from Hotel Management
Sep 18, 2014 by Rachel, Hotel Management
Thank you for the great review! We are so glad that you were comfortable while staying here. We hope to see you again soon!
5 out of 5
Recommended
by Melissa

Posted Sep 9, 2014 on Hotels.com
Comment from Hotel Management
Nov 22, 2014 by Rachel, Hotel Management
Thank you for the five stars!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Posted Aug 26, 2014
Pros: comfortable bed
Cons: Pricing
Location: small beach, shopping malls, places to eat close by hotel site.
I would rate my stay at the Fairfield Inn as excellent. The room was very clean and the hotel staff were very helpful. The hotel provided an ample amount of towels in the room, which was a plus for me. I did not like the extra hotel charges (Resort charge and City charge) when the room was already to me over priced.
Comment from Hotel Management
Aug 27, 2014 by Rachel, Hotel Management
I am so happy to hear that you enjoyed staying at the Fairfield! Those charges that appeared on your bill are simply hotel taxes and city taxes, which are pretty standard at most hotel locations. Thank you for staying, we hope to see you again next year!
4 out of 5
Recommended
for Business Travelers
by Jenn

centrally located near restaurants and shopping

Posted Aug 17, 2014 on Hotels.com
Staff very friendly, hotel very clean and comfortable with a hot breakfast in the morning. Room was very spacious and clean. Would stay here again in the future.
Comment from Hotel Management
Oct 18, 2014 by Rachel, Hotel Management
Thank you for the great review! I am so glad that you were comfortable during your stay. We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel. Pleasant experience

Posted Aug 14, 2014
Pros: Everything
Location: Michigan Adventure
Front desk helpful in choosing a restaurant for dinner. Went out of her way to assist our party.
Comment from Hotel Management
Aug 18, 2014 by Rachel, Hotel Management
I am so glad that the staff was able to accommodate you during your stay here! We hope to see you next time you are in Muskegon!
2 out of 5
Recommended
by jefffrom muskeegon

Posted Aug 11, 2014 on Hotels.com
Disappointment. paid $300. for a small room, small tv broken down hot tub. Stayed in many hotels that offered more for a lot less.
Comment from Hotel Management
Oct 18, 2014 by Rachel, Hotel Management
I am so sorry that you did not enjoy your time here at the hotel. Unfortunately, summer is peak season on the lakeshore and that causes the rates to go be at their peak as well. The hot tub was down for renovation during your stay but the renovation has been completed and it is now up and running. Hopefully, next time you are in Muskegon we can make it up to you.
4 out of 5
Recommended
for Families
by A verified traveler

Nice but too pricy for the stay

Posted Aug 11, 2014 on Hotels.com
Def not worth the nearly $300 per night. It was clean and quiet but for the price I would probably not book here again
Comment from Hotel Management
Oct 18, 2014 by Rachel, Hotel Management
Thank you for the feedback. Unfortunately, it is peak season on the lakeshore which causes our rates to be at their peak as well. Our rates will start to taper down starting in September as we come out of the peak season. Thank you for choosing the Fairfield, we hope to see you next time!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

great place to stay!!

Posted Aug 4, 2014 on Hotels.com
The room and rest of the hotel was very clean. Every employee I ran in to was friendly and said hi. The continental breakfast was hot and delicious.
Comment from Hotel Management
Oct 11, 2014 by Rachel, Hotel Management
I am so glad that you enjoyed the breakfast! We love being able to offer a wide variety of items. From make your own waffles to fresh fruit to sausage there is something here for everyone! We look forward to seeing you next time you are in the area!