Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2014
Very comfortable hotel, clean and good location to downtown Muskegon.
Comment from Hotel Management
Sep 18, 2014 by Rachel, Hotel Management
Thank you for the great review! We are so glad that you were comfortable while staying here. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Posted Aug 26, 2014
Pros: comfortable bed
Cons: Pricing
Location: small beach, shopping malls, places to eat close by hotel site.
I would rate my stay at the Fairfield Inn as excellent. The room was very clean and the hotel staff were very helpful. The hotel provided an ample amount of towels in the room, which was a plus for me. I did not like the extra hotel charges (Resort charge and City charge) when the room was already to me over priced.
Comment from Hotel Management
Aug 27, 2014 by Rachel, Hotel Management
I am so happy to hear that you enjoyed staying at the Fairfield! Those charges that appeared on your bill are simply hotel taxes and city taxes, which are pretty standard at most hotel locations. Thank you for staying, we hope to see you again next year!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel. Pleasant experience

Posted Aug 14, 2014
Pros: Everything
Location: Michigan Adventure
Front desk helpful in choosing a restaurant for dinner. Went out of her way to assist our party.
Comment from Hotel Management
Aug 18, 2014 by Rachel, Hotel Management
I am so glad that the staff was able to accommodate you during your stay here! We hope to see you next time you are in Muskegon!
4 out of 5
Recommended
by agill from Illinois

Great Service, But Overpriced

Posted Jul 15, 2014 on Hotels.com
The staff was wonderful & the room was decent. I feel that paying $250 for one night in a small rural area was overpriced. The room was just okay...nothing spectacular. $120-$130 would have been appropriate.
Comment from Hotel Management
Sep 20, 2014 by Rachel, Hotel Management
I am so glad that you enjoyed the staff while you were here. They are such a pleasure to work with everyday. I will be sure to pass on the great review to them!
3 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 8, 2014 on Hotels.com
Comment from Hotel Management
Sep 20, 2014 by Rachel, Hotel Management
Thank you for taking the time to leave this review!
4 out of 5
Recommended
for Everyone
by A verified traveler

close to grand haven.

Posted Jun 30, 2014
Pros: rooms were very clean and comfortable
Cons: Elevator didn't work in the evening.
Nice hotel and rooms. The staff was great. Recommend a cab for us to get to Grand Haven.
Comment from Hotel Management
Jul 3, 2014 by Rachel, Hotel Management
Thank you for the great comment! We are so glad that you like our hotel. We hope to see you again soon!
3 out of 5
Recommended
for Personal Event
by Camp trip from Fairfield

Camp

Posted Jun 29, 2014 on Hotels.com
The room smelled like BO. When the remote didn't work they brought me another one. It didn't work either. Food was good and room was comfortable.
Comment from Hotel Management
Aug 30, 2014 by Rachel, Hotel Management
Thank you for taking the time to leave this review. I am so sorry that you experienced those issues in your room. Please know that this is not a common occurrence and I will be looking into these issues further. I hope if you are in the Muskegon area again you will give our hotel another chance.
5 out of 5
Recommended
for Personal Event
by kriswlod from MI

extremely clean

Posted Jun 20, 2014 on Hotels.com
Overall fantastic, the staff was very accommodating, continental breakfast was delicious and plentiful.
Comment from Hotel Management
Aug 30, 2014 by Rachel, Hotel Management
Thank you for taking the time to leave a review! We are so glad that you enjoyed the breakfast while you were here. Hope to see you again soon!
5 out of 5
Recommended
for Personal Event
by Donald Lanese from W. Bloomfield, MI

seniors missing an elevator

Posted Jun 6, 2014 on Hotels.com
it was a pleasant 2-night stay - clean, attentive service, breakfast selection was good and beds were comfortable.
Comment from Hotel Management
Aug 16, 2014 by Rachel, Hotel Management
Thank you for the great comment and review! We are glad that you were comfortable during your stay here. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2014
We had a great stay, staff was incredibly friendly. They arranged for us to check in early since we had a wedding to go to at 2.
Comment from Hotel Management
May 28, 2014 by Rachel, Hotel Management
Thank you for taking the time to leave such a great comment. I am glad that the staff was able to accommodate an early check in for you. I hope you enjoyed your time in Muskegon!