Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay. Comfortable and clean room. Staff is ex

Posted Jun 19, 2015
this was the peak of the travel season in Michigan so the room was a little pricey however the staff is very polite very nice the room was clean bed was very comfortable overall a decent place to stay
Comment from Hotel Management
Jun 22, 2015 by Lisa-General Manager, Hotel Management
Michigan is definitely beautiful this time of the year! Thank you for staying with us. I sincerely appreciate your comments about the staff and the cleanliness of the rooms. I will be sure to pass the kudos along to them. The beds are brand new, so I am glad you liked them. We look forward to welcoming you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Harrison Township, Mich

Very nice and clean. Great location ,

Posted Jun 12, 2015
Pros: Clean and nice. Friendly staff.
Cons: Walls are thin but not totally unexpected.
Location: 18 minutes from Michigan Adventure. Beautiful Lake Michigan beach minutes away.
Endless shopping and restaurants nearby. Just off expressway convenience. Great breakfast, nice pool, super friendly service from everyone!
Comment from Hotel Management
Jun 16, 2015 by Lisa-General Manager, Hotel Management
I am so happy to hear that the staff treated you kindly during your stay. Our location is certainly conducive to all of the great places/shopping that Muskegon has to offer. Thanks for the great review! We certainly appreciate the business!
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Clean, Comfortable, Fairly Priced

Posted May 25, 2015
Stayed one night. Room was clean and comfortable. Check in and out went smooth. Breakfast was restaurant quality.
Comment from Hotel Management
May 29, 2015 by Lisa, General Manager, Hotel Management
To the happy couple, I am so glad to hear that we've kept our promise to provide you with a clean, comfortable room that reflects the highest quality standards. I am also happy that check in went well and that you liked our breakfast bar. I will definitely share this great feedback with the staff. Thanks for your time! Come back and visit soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
Nice, but no one at the hotel told us that the bill went up on Friday night.
Comment from Hotel Management
May 7, 2015 by Kassy, Hotel Management
Thank you for taking the time to give us your feedback. I want to sincerely apologize that you were not aware of the rate change Friday evening. Our rates do fluctuate on a daily basis and I am sorry this was not communicated. We hope to have the opportunity to host you again if your travels bring you back to the Muskegon area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2015
Pros: The staff was very friendly and engaging in conversation and not just quiet people serving others.
Cons: Better breakfast, add a sauna
Location: Grand Haven was fantastic for dining
Very nice place, good proximity to shopping and dining. Good access to expressways too.
Comment from Hotel Management
May 13, 2015 by Lisa, General Manager, Hotel Management
I was so happy to read you found our location and services conducive to your needs. I love that our staff engaged you in conversation and you got to experience some of the local attractions. Thanks for taking time to provide us with such excellent feedback, I hope when your travels bring you back to Muskegon, you will stay at the Fairfield Inn!
4 out of 5
Recommended
for Couples
by Bruce from Howard city

Getaway weekend

Posted Mar 17, 2015 on Hotels
Good overall stay for 3 nights
Comment from Hotel Management
May 23, 2015 by Lisa, Hotel Management
Dear Bruce, Thanks for staying with us while visiting Muskegon. We are happy that you had a "good" stay, but we strive to make it great! I invite you to return so that we can work hard to exceed your expectations.
5 out of 5
Recommended
for Families
by Richard from Grand Blanc, Mi

Muskegon, Mi

Posted Mar 9, 2015 on Hotels
this trip was for a family gathering and the hotel and staff was outstanding. the staff were very helpful in referring the local restaurants in the area. Will stay here again when in the area.
Comment from Hotel Management
May 16, 2015 by Lisa, Hotel Management
What a great review! Thank you. The majority of the staff is brand new, so I am happy to hear they are delivering outstanding guest service. I hope one of them recommended Hearthstone Bistro. It's a local favorite. If you haven't tried it, you should! I know a great place you can stay...
4 out of 5
Recommended
for Couples
by A verified traveler

Nice place, thin walls.

Posted Mar 2, 2015 on Hotels
Nice rooms, good layout. Asked for a quiet room on top floor, but ended up surrounded by noisy neighbors. Thermostat wouldn't stay where I set it, so we got cold at night. Bed wasn't horrible, but wasn't the most comfortable (like our bed at home). Didn't use the pool or hot tub. Good breakfast, but wanted citrus (pregnancy breakfast craving). We enjoy the area because it's familiar and not as busy as Grand Rapids.
Comment from Hotel Management
May 16, 2015 by Lisa, Hotel Management
Congratulations on your new addition to the family! I am happy you enjoyed your stay with us. I am sorry our guests were not considerate of you during your stay. I hope you let the front desk know so that we could address the problem. I am happy to report that we are actually getting all new mattresses delivered at the end of the month. We invite you to return to relax and enjoy the new beds, and maybe even the hot tub next time!
4 out of 5
Recommended
for Families
by Russell

This traveler left a rating score only Posted Feb 25, 2015 on Hotels
4 out of 5
Recommended
for Couples
by A verified traveler

Decent Place to stay

Posted Jan 19, 2015 on Hotels
Clean, comfortable and Quiet
Comment from Hotel Management
Apr 4, 2015 by Lisa, Hotel Management
At Fairfield Inn and Suites, we promise to give you a room that's clean, fresh and reflects the highest quality standards. I am so happy we were able to accomplish this during your stay! Come back soon!