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Reviews of Unique Casa and Casita Heliconia- 2 separate properties and salt water hot tub

Unique Casa and Casita Heliconia- 2 separate properties and salt water hot tub
Naguabo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 15 out of 18 reviews" "
Rating 8 - Good. 2 out of 18 reviews" "
Rating 6 - Okay. 0 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

8.8/10

Cleanliness

Reviews

10/10 Excellent

Fredrick P., Albuquerque

Great time
We had a great time.
Stayed 7 nights in May 2024

10/10 Excellent

Beth M.

Liked: Cleanliness
Very beautiful house!
My family loved staying here! The proximity to El Yunque and the Ceiba ferry was perfect for the activities we wanted to do. While we stayed there, the power and wifi went out from an outage and Patty was very responsive.
Stayed 7 nights in Apr 2024

10/10 Excellent

Don R.

Liked: Cleanliness
The PERFECT location.
A group of 11 of close friends stayed here for a week. In my opinion it was the perfect location for getting around to sight see. When we booked we were looking for a location that included a pool. They are calling this a hot tub, but it's more of a conversation pool which worked perfect for our group. The temperature is adjustable and was perfect for us at 94. The rooms were all furnished well and clean. The beds were comfortable. We felt the location was safe and secure. It was far enough away from the large cities and traffic, yet close enough to go there if you wanted. There are plenty of things to do that are within 30 minutes. Our group said they'd love to return one day.
Stayed 7 nights in Feb 2024
Response from VrboOwner on Feb 13, 2024
Don, thank you for staying with us, your welcome back anytime. We do have a condo in Luquillo that sleeps 8, if group is ever smaller.

10/10 Excellent

jasarrae g.

Liked: Cleanliness
Family / Birthday Vacation
We stayed for the week about 7 of us & the place was so beautifully and comfortable. So calm and quiet . Pool was perfect. We would definitely stay again!
Stayed 7 nights in Dec 2023

10/10 Excellent

maria a.

Liked: Cleanliness
Wonderful experience in the mountains of Puerto Rico.
Every nice and cool not hot. And the pool fabulous.
Stayed 6 nights in Sep 2023

10/10 Excellent

Alvin S., Belleville Nj 07109

Liked: Cleanliness
Very Beautiful place to stay
My was great Very nice place and would like stay again the next time icome back Puerto Rico
Stayed 7 nights in Sep 2023

10/10 Excellent

WANDA L.

Liked: Cleanliness
Amazing home
We were welcome with a very tasty Sangria bottle. We celebrated the amazing home with all the essentials you need for a kitchen. The house is simply amazing, cozy ✨️, clean, is just perfect. Its fully equipped, I felt liked at home. Very safe and quiet neighborhood. The spa was super clean. My favorite time at the spa was at night looking up at the 🌟 🤩 and listening to the Coqui. It has all you need and more for the perfect vacation. Thank you for sharing your Casita Heliconia with us 🙏
Stayed 7 nights in Aug 2023
Response from VrboOwner on Aug 17, 2023
Thank you for your review. I'm so glad you enjoyed your stay. My favorite is the star gazing to. You and your family are welcomed back anytime.

4/10 Poor

Vicky S.

Disliked: Cleanliness
Dirty and broken down
I was under the assumption that the facility was clean. It had a thick dusting layer on all the light shades and end tables. Crumbs under the sofas and cabinets had grease stains. The baseboards were sticky, and there was a swarm of ants around that area—dirty dishes in the cupboards. Shower curtains had stained as if they had never been changed. Bed sheets smelt like mildew, and sheets also had stains—no extra comforters or sheets. We were unable to use the tiny house due to a faucet being broken. Also, we would not have used the little house due to it being scorching in there; the ac was not cooling the home down at all. We ended up all in the primary place. Also, the lights in the main room flickered, as well as in the room next to it. In the first room to the left, the bed was broken; it would slant when you climbed in the bed it sank in sideways. Overall not a great vacation since I had to clean due to my son's allergies. I would not recommend it to anyone with allergies or children with seasonal allergies. Also, the property manager became very defensive when I bought the following issues and concerns I had concerning the cleanliness and of the broken furniture. Hopefully next year's I will be able to better enjoy my vacation! At a different r&b location.
Stayed 7 nights in Jul 2023
Response from VrboOwner on Aug 15, 2023
Hello Vicky, I've address cleaning items with my cleaner. I don't believe I was defensive, I was surprised because you didn't bring up any issues until you were checking out. I would have been happy to have had my cleaner back in during your stay. The broken comment on your review was a box spring off the frame, also would have fixed for you. All our furniture is under 2 years old and we do change out all linens every 3 months or as needed. The faucet in the casita was replaced the 1st day of your arrival. Apologies for you not having a great stay. We take pride in our home and want all guests to be happy and comfortable.

10/10 Excellent

wendy b.

Liked: Cleanliness
a nice place to stay
everything we expect, quiet, nice place to stay with friends to relax after the day in the beach- we will stay again.' Thank you Patty for the everything.
Stayed 6 nights in Apr 2023

10/10 Excellent

Kaylyn R.

Liked: Cleanliness
Best Family Vacation
Our party of 11 had a blast while staying at this vacation home and exploring Naguabo and the nature it has to offer. Patty was a wonderful host and communication with her was so fast and easy and she genuinely cared about our time there. There was plenty of room at the house to accommodate us. Our only regret was that we had to leave. Highly recommend for families looking for a vacation get away.
Stayed 8 nights in Feb 2023
Response from VrboOwner on Mar 7, 2023
Thank you for staying, your welcome back anytime.

10/10 Excellent

stacie t., Colorado Springs

Liked: Cleanliness
Fantastic
The house was just as described and looked just like the pictures. We have a family of 8 , and this was a perfect space for us. We were very comfortable. We did buy groceries and did some cooking and had everything we needed from all the pots and pans and utensils. The spa was big enough to fit everyone at the same time which was really cool and it was very nice. We did a lot of beach activities and there were plenty of towels to take each day, which also was very convenient along with the beach chairs, the owner was very quick to reply to any questions that I had. The air-conditioning worked very good and cooled everything off pretty quickly. The scenery from the home was beautiful . This was our family’s first time in Puerto Rico, and we had a really great time and would definitely stay in this home again it was wonderful.
Stayed 5 nights in Feb 2023

8/10 Good

Jose Q.

Liked: Cleanliness
Very Good Stay
The owners were easy to communicate with and they were there to show us around the property which was a plus. The property is spacious and has everything you need to enjoy a pleasant stay. The jacuzzi was wonderful and fits an ample amount of people and they do maintenance, for I was there when it was done. Overall this is a wonderful property in an excellent location safety should not be an issue. All the major attractions are all within less than an hour to two hour drive. The chinese restaurant in town is very good and the pizza is not bad. Had a really good stay. Thank you Patty.
Stayed 10 nights in Jul 2022

10/10 Excellent

Silvia H.

Liked: Cleanliness
Relaxing
It was easy, clean, and the area was quiet and peaceful.
Stayed 4 nights in May 2022

10/10 Excellent

Valerie M.

Amazing 40th
I loved the property and location. Patty always replied in a timely manner. My family and friends enjoyed our time there would definitely stay again.
Stayed 4 nights in Apr 2022

10/10 Excellent

Serge D.

Liked: Cleanliness
Nice quiet place
Nice place, well kept.
Stayed 6 nights in Dec 2021

8/10 Good

Petra R., Plano, USA

Liked: Cleanliness
Pleasant visit
We had a pleasant stay at Casa Helonicas. We are a multi-generational group of family and friends. The house is spacious and relaxing. The kitchen is well equipped. It was wonderful to have a/c in the house. It was a much needed recent addition to the amenities. It would not have been a good experience without it because was HOT! The casita was not so great of an experience. The single a/c unit kept the master bedroom acceptable at night, but the rest of the casita was quite hot. It was too uncomfortable for one family to stay there so they moved to the main house. Everything still worked out okay. Overall, we enjoyed the house, the scenery, and our stay. Patty was great to work with and very responsive.
Stayed 5 nights in Jul 2021

10/10 Excellent

Vanessa Q.

Liked: Cleanliness
Sweet Sixteen Naguabo, Puerto Rico
First let me say that I absolutely loved Puerto Rico and the town of Naguabo- I was in awe of El Yunque- I would totally stay there again as the town is remote but close to the areas I wanted to travel to. I loved the landscape and the mountainous terrain. I would advise that if you are traveling w/ toddlers/babies ad/or the elderly it is a mountainous region and the hill to the casita on the property is a little steep. There is no a/c in the casita or the main house but we definitely did not need it because it is very cool overnight (we went in mid -April) not sure how cool it is n the summer months. The home and casita were great! If you are into really taking in the culture of Puerto Rico- this is the spot to stay- lots of cows and horses grazing- homes of all colors sizes and shapes and the people were awesome!
Stayed 4 nights in Apr 2021
Response from VrboOwner on May 3, 2021
Thank you for the review. Your welcome back anytime. We are adding AC to the bedrooms in May.

10/10 Excellent

Wendy C.

Liked: Cleanliness
Peaceful w/ Gorgeous View
Patty was amazing with communicating from the start. Our initial airbnb was cancelled 24 hrs prior to our trip, and thanks to Patty and her suggestions of local places to visit, she helped save our family vacation. The house and guest house are gorgeous. It is near the rain forest, so random rain showers would hit, but we loved the serenity of it all. There are a lot of frogs, lizards, and insects, but nothing bothersome for us. One lizard made its way into the house and kept us company during dinner until we were able to get him safely outside. The house and kitchen have all necessities/accomodations, so all we really had to do was shop for groceries. There isnt central air conditioning (not that it was really necessary) but there is such a lovely breeze at this location that simply opening windows is all that is needed. Overall, my family and I had a great time. If youre looking for a quiet and serene location, but not too far from the local life/beach...then this is the place. The grocery store, walgreens, pizza/dining are a 5 minute drive into town, and a short scenic 10 min drive takes you to the local beach that has roadside restaurants within walking distance.
Stayed 7 nights in Mar 2021
Response from VrboOwner on Apr 6, 2021
Thank you Wendy for taking the time and writing this detailed review. So glad you enjoyed your stay.