Lobby
Check availability

Reviews of Baymont by Wyndham Nashville

2.5 out of 5
Baymont by Wyndham Nashville
2350 Elm Hill Pike, Nashville, TN

Reviews

7.0

Good

Rating 10 - Excellent. 251 out of 1005 reviews" "
Rating 8 - Good. 325 out of 1005 reviews" "
Rating 6 - Okay. 201 out of 1005 reviews" "
Rating 4 - Poor. 106 out of 1005 reviews" "
Rating 2 - Terrible. 122 out of 1005 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Millie

Traveled with family
Disliked: Amenities, property conditions & facilities
The refrigerator did not work in the room, The shower had worked, The toilet barely flushed, And the TV kept losing service.
Stayed 1 night in Apr 2024
Response from CJ on Apr 8, 2024
We appreciate your feedback. Since your stay, we have been working diligently to improve the training of our staff and the upkeep of our facility. We do apologize if you experienced any issues during your stay. Thank you so much for choosing Baymont.

2/10 Terrible

Rakesh

Disliked: Staff & service, property conditions & facilities
It was so uncomfortable and unsafe to stay. I could not sleep due to noise and disturbance due to some people partying until 5.00 am in the morning.
Stayed 1 night in Mar 2024
Response from CJ on Apr 1, 2024
We appreciate your feedback. Since your stay, we have been working diligently to improve the training of our staff and the upkeep of our facility. We do apologize if you experienced any issues during your stay. Thank you so much for choosing Baymont.

4/10 Poor

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Mar 12, 2024
Every day we are learning new ways to improve. We do appreciate your thoughts; we sincerely apologize for any issues you may have had during your stay. Thank you again for choosing Baymont

6/10 Okay

Nelly

Traveled with family
Liked: Staff & service
Disliked: Amenities
expensive compared to the old facilities, the breakfast that was included is a scam it only included carbohydrates bread, pancakes, bagels and cereals it had no protein and every day it was the same, very bad they should pay attention to that detail, the only thing that bothered me What I liked was the daily attention of the housekeeping, and the proximity to the bus stop, I would not stay there again nor do I recommend it.
Stayed 4 nights in Feb 2024
Response from Manager on Mar 7, 2024
We appreciate your feedback. Since your stay, we have been working diligently to improve the training of our staff and Hotel. We do apologize if you experienced any issues during your stay. Thank you so much for choosing Baymont.

8/10 Good

Elijah

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CJ on Feb 20, 2024
We appreciate your feedback and are so excited to know that you enjoyed your stay. Thank you for choosing Baymont.

2/10 Terrible

Maria

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Offered breakfast and machine for pancakes was broken no hot breakfast very minimum. Homeless people sleeping in the hallways. The room was ok the shower was falling apart the sink knob came apart a few times. All I can say that for the amount of money it cost not worth it. We were not pleased at all.
Stayed 3 nights in Jan 2024
Response from CJ on Feb 9, 2024
Every day we are learning new ways to improve. We do appreciate your thoughts; we sincerely apologize for any issues you may have had during your stay. Thank you again for choosing Baymont.

10/10 Excellent

Kathi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Clean.
Stayed 1 night in Jan 2024
Response from CJ on Feb 9, 2024
We appreciate your feedback and are so excited to know that you enjoyed your stay. Thank you for choosing Baymont.

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, room comfort
Just a little dated
Stayed 1 night in Jan 2024
Response from CJ on Feb 9, 2024
We appreciate your feedback and are so excited to know that you enjoyed your stay. Thank you for choosing Baymont.

4/10 Poor

Rafeal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from CJ on Jan 22, 2024
We appreciate your feedback. Since your stay, we have been working diligently to improve the training of our staff. We do apologize if you experienced any issues during your stay. Thank you so much for choosing Baymont.

2/10 Terrible

Constantina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CJ on Jan 22, 2024
Every day we are learning new ways to improve. We sincerely apologize for any issues you may have had during your stay. We do appreciate your thoughts, and we thank you for choosing Baymont.

2/10 Terrible

Gustavo

Stayed 1 night in Jan 2024
Response from CJ on Feb 9, 2024
Every day we are learning new ways to improve. We do appreciate your thoughts; we sincerely apologize for any issues you may have had during your stay. Thank you again for choosing Baymont.

10/10 Excellent

Donovan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Available and good customer service.
Stayed 2 nights in Jan 2024
Response from CJ on Jan 16, 2024
We appreciate your feedback and are so excited to know that you enjoyed your stay. Thank you for choosing Baymont.

8/10 Good

Leland

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms are dated, not enough towels left in rooms and one day werent even left any. Telephone in the room didnt work but didnt notice until the 2nd day. The Free Breakfast was very poor. Not very.many options and even the cereal containers that were there so.s were empty.
Stayed 3 nights in Dec 2023
Response from CJ on Jan 9, 2024
We value your feedback. Since your stay we have been working diligently to take care of this issue so it will not happen again. We thank you so much for choosing Baymont.

6/10 Okay

clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CJ on Jan 9, 2024
We appreciate your feedback and are so excited to know that you enjoyed your stay. Thank you for choosing Baymont.

6/10 Okay

JOSE, Las cruces

Business traveler
Everything was fine except dirty top sheet on one of the beds had like 12 stains.
Stayed 1 night in Dec 2023
Response from CJ on Jan 8, 2024
We value your feedback. Since your stay we have been working diligently to take care of this issue so it will not happen again. We thank you for choosing Baymont.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The property was exactly what we had hoped for. It was close to the airport and made our arrival and departure quick and easy. Thank you!
Stayed 1 night in Dec 2023
Response from CJ on Jan 8, 2024
Thank You so much for your feedback. We hope that you choose Baymont for you future stay!

2/10 Terrible

Ashley

Stayed 2 nights in Dec 2023
Response from CJ on Jan 9, 2024
Every day we are learning new ways to improve. We do appreciate your thoughts, and we thank you for choosing Baymont.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to airport and property was clean and safe.
Stayed 1 night in Nov 2023
Response from CJ on Jan 9, 2024
We appreciate your feedback and are so excited to know that you enjoyed your stay. Thank you for choosing Baymont.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from CJ on Jan 9, 2024
We appreciate your feedback and are so excited to know that you enjoyed your stay. Thank you for choosing Baymont.

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from manager on Nov 11, 2023
Thank you, Melisa! We're thrilled to hear you had a perfect 10 out of 10 experience. We appreciate your positive feedback and hope to welcome you back soon!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was fine
It was the most convenient for our stay overstay here. But the Breakfast was not the best, no Bananas or many other options. It took forever to make a pancake and the front desk clerk spent more time fixing it or putting more batter into the machine.
Stayed 1 night in Oct 2023
Response from manager on Nov 11, 2023
Dear Edward,Thank you for choosing to stay with us. We're glad to hear your overall experience was fine. We appreciate your feedback on the breakfast, and we'll address the issues to improve. We hope to welcome you back for an even better stay.

6/10 Okay

Crystal, Niagara Falls

Traveled with family
Liked: Staff & service
The staff we encountered during our stay were very pleasant and helpful. The property itself is somewhat rundown and out of date which was surprising for a Wyndham property. It’s located pretty much roadside and is extremely noisy with the thru traffic, especially early morning. The drain in the tub was very slow which made it for a shower/bath at the same time. It got cold during our stay and the heat smelled horrendous when we tried to put it on. Had to turn it off and open the door to get the smell out. The price was reasonable which is one of the reason I chose to book and it is a Wyndham branch which is usually nice but this was a bit of a disappointment.
Stayed 5 nights in Oct 2023
Response from manager on Nov 11, 2023
Thank you for sharing your experience, Crystal. We appreciate the positive feedback on the staff but regret the issues with property upkeep, noise, slow drain, and unpleasant heat smell. We'll address these concerns to enhance guest satisfaction.

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on Oct 31, 2023
Dear Kelly,Thank you for choosing our hotel for your recent stay. We are thrilled to learn that you had a wonderful experience. Your feedback is invaluable to us. We look forward to welcoming you back soon!

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on Oct 31, 2023
Dear Jane,Thank you for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback is invaluable, and we look forward to welcoming you back in the future.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious Nice customer service Breakfast was ample
Stayed 2 nights in Oct 2023
Response from manager on Oct 31, 2023
Dear Diane,Thank you for choosing to stay with us. We are delighted to hear that you enjoyed our clean and spacious accommodations, as well as our pleasant customer service. Our team is thrilled that you found the breakfast ample. We look forward to welcoming you back soon.

6/10 Okay

Mary Lynn

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The odors ruined this place
Walking into the lobby there was too strong of a pine smell. So strong it seems like it was probably to try to cover up bad smells. Going into the room there was a horrible, strong, foul smell with an added smell of too strong cleaning solution to again try to cover the foul smell. That was our big complaint of the place. Everything else was good. All of the staff was welcoming and good. The room appeared good and clean, but the smell! The locks were difficult to maneuver. If they do a good carpet and furniture cleaning/renovation, and adjust their locks to be user friendly it would be a great budget-friendly place. It’s hard to give a good review to a place with such odors, tho.
Stayed 2 nights in Oct 2023
Response from manager on Oct 31, 2023
Dear Mary Lynn,Thank you for sharing your feedback. We apologize for any inconvenience caused by the odors during your stay. We appreciate your compliments about our welcoming staff and the overall cleanliness. We have noted your concerns about the strong smells and the difficulty with the locks. Rest assured, we are taking immediate measures to address these issues to enhance the overall guest experience. We hope to welcome you back in the future for an improved stay.

2/10 Terrible

Kelly A

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run do not walk away from this property. It should not be advertised as a 3.5 hotel. It is not a hotel at all. It is a motel It should not be advertised on Orbitz at all. The room was filthy. There were bugs in the drawer. The one dresser was broken. Everything was dirty and disgusting. There were people dealing drugs out in the parking lot. We checked in and checked right back out
Stayed 4 nights in Oct 2023
Response from manager on Oct 31, 2023
Dear Kelly A,We are deeply sorry to hear about your disappointing experience. We take feedback seriously and are addressing the issues you raised immediately. We assure you that this does not reflect our usual standards. We apologize for any inconvenience caused and appreciate your feedback.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Sam was very helpful upon our arrival.
Stayed 3 nights in Oct 2023
Response from manager on Oct 31, 2023
Dear Miguel,Thank you for choosing our hotel and sharing your feedback. We are thrilled that Sam could make your arrival experience a pleasant one. We hope you continue to enjoy your stay with us.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time.
Stayed 1 night in Sep 2023
Response from manager on Oct 31, 2023
Dear Victoria,We are delighted to hear that you had a wonderful time with us. Thank you for choosing our hotel for your stay. We look forward to welcoming you back soon for another exceptional experience.

6/10 Okay

Sandra

Traveled with group
Disliked: Staff & service, property conditions & facilities
Breakfast extremely limited, when i asked why, was told they had been busy and were out of supplies. No hot food, pancake maker broken. Only had cereal and a few mini muffins. No yogurt either. No fruit.
Stayed 1 night in Oct 2023
Response from manager on Oct 31, 2023
Dear Sandra,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with our breakfast offerings. Rest assured, we have taken immediate steps to address the supply issue and rectify the equipment problem. We appreciate your understanding and hope to provide you with an improved experience in the future.

10/10 Excellent

Vera

This was a fantastic overnight stay. Love the city and the Opry.
Stayed 1 night in Oct 2023
Response from manager on Oct 31, 2023
Dear Vera,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your overnight stay and had a great time exploring the city and the Opry. We hope to welcome you back for another fantastic experience soon.

2/10 Terrible

Vickie

Traveled with family
Disliked: Staff & service, property conditions & facilities
RUN - terrible staff
I rarely do reviews, I should do more; however these employees were horrible. I understand this is a budget hotel, it met that standard; however, the front desk would not answer calls, they would not set up my keys for duration of trip so I would find myself at my third floor room with the key not working. I actually was in an Uber accident while visiting area, I spent the day in the ER with my 16yo daughter. We get back to our room at 11:30pm. I could not walk. We are on the 3rd floor and the key doesn’t work. We called the number and the reception would not answer and hang up on me without speaking to me. I was trapped on the 3rd floor because my key could not access the elevators. We stood outside for almost an hour trying to get through and front desk would answer and hang up. I was yelling at other customers from the third floor for help as they entered the hotel. I could not walk down the outside steps due to accident. When another guest finally let us into third floor elevator access and I confronted the staff and explained the situation. She was mean to me and said, I answered all my calls. Terrible Terrible. Her boyfriend was hanging in a chair taking up her time. The place is sketchy…..don’t stay here you will regret it. It takes no energy to be a kind human and help. If you don’t want to do your job well go find one you do but don’t be mean to others that call you out. This hotel was the absolute worst place I’ve traveled to over the last 30 years.
Stayed 3 nights in Oct 2023
Response from manager on Oct 18, 2023
Dear Vickie,We're deeply sorry for the distressing experience you encountered during your stay. This falls far below the level of service we aim to provide, and we apologize for any inconvenience caused. Rest assured, your feedback will be used to make necessary improvements in our staff's responsiveness and attitude. We hope to have another chance to show you a more positive side of our hotel.

2/10 Terrible

Zakia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is really a motel. The rooms were stinky and smelled like animals (cats).
Stayed 3 nights in Oct 2023
Response from manager on Oct 18, 2023
Dear Zakia,Thank you for your feedback. We apologize for the inconveniences you faced during your stay. Please be informed that we are taking immediate steps to renovate our facility to enhance the overall guest experience. We appreciate your understanding and hope to welcome you back to a much-improved environment.

4/10 Poor

Nick

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property has clearly been here a while. The furnature and condition of the walls shows age. It is beyond a few scuffs. The walls were stained in the bathroom and by the sink. A loose toilet line kept water slowly leaking onto the bathroom floor. Probably the biggest disappointment was the fridge did not work and there was no cofee maker. A budget experience for sure. The breakfast was decent and staff was helpful, so two and a half stars.
Stayed 1 night in Oct 2023
Response from manager on Oct 18, 2023
Dear Nick,Thank you for your feedback. We appreciate your comments and apologize for any inconvenience caused. Please note that we have renovation plans in the pipeline to enhance our guests' experience. We hope to welcome you back to a refreshed and improved setting.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Oct 2023
Response from manager on Oct 18, 2023
Dear Thomas,We are delighted to hear that you had a pleasant stay. Thank you for choosing us. We look forward to welcoming you back soon.

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, not to busy but close to downtown. Rooms were great and staff was excellent. Only complaint was the mediocre breakfast. We’ve had many continental breakfasts but this one needs improvement. Cheers
Stayed 3 nights in Oct 2023
Response from manager on Oct 18, 2023
Dear Robert,Thank you for your feedback. We are delighted you enjoyed our location and accommodations. Your comments about breakfast have been noted, and we will work to enhance our offerings. We hope to welcome you back soon for an even better experience.

4/10 Poor

Heather

Stayed 2 nights in Oct 2023
Response from manager on Nov 11, 2023
Thank you for your feedback, Heather. We appreciate your input and would like to learn more about your experience to better assist you. Please provide additional details so we can address any concerns you may have.

10/10 Excellent

jane

Stayed 3 nights in Oct 2023
Response from manager on Oct 18, 2023
Dear Jane,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience. Your satisfaction is our top priority, and we look forward to welcoming you back soon.

10/10 Excellent

Reggie

Stayed 2 nights in Oct 2023
Response from manager on Nov 11, 2023
Thank you, Reggie! We're thrilled to hear you had a 5 out of 5 experience with us on Expedia. We appreciate your positive feedback!

8/10 Good

Margaret

Liked: Cleanliness
We had no complaints. We enjoyed our stay.
Stayed 2 nights in Oct 2023
Response from manager on Oct 18, 2023
Dear Margaret,We are delighted to hear that you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from manager on Oct 18, 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear you had a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Russell

Liked: Cleanliness, amenities, property conditions & facilities
Check in was quick and polite.
Stayed 1 night in Oct 2023
Response from manager on Oct 18, 2023
Dear Russell,Thank you for your positive feedback. We are delighted to hear that you had a smooth check-in experience. Your satisfaction is our priority, and we look forward to welcoming you back soon.

2/10 Terrible

John

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough towels only had 2 when we booked for 4 people. No utensils for breakfast the guy behind the counter checker every drawer and nothing was the same thing the next day. Lock on room door was broken and not working. Room had multiple spots with damage. Pool ADA chair didn’t work.
Stayed 1 night in Oct 2023
Response from manager on Oct 18, 2023
Dear John,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced during your stay. Rest assured, we are actively addressing each concern to ensure a more satisfactory experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved stay.

8/10 Good

Joyce

Stayed 1 night in Oct 2023
Response from manager on Oct 31, 2023
Dear Joyce,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that you had a positive experience. Your kind feedback is greatly appreciated, and we hope to welcome you back soon for another memorable stay.

4/10 Poor

Abby

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
So unbelievably humid in the room that literally everything felt damp at all times. Also, the whole place smelled like floor. Would not stay again
Stayed 2 nights in Oct 2023
Response from manager on Oct 5, 2023
Dear Abby,We appreciate you taking the time to share your feedback following your recent stay at our hotel. Your comments are important to us, as they help us identify areas where we can improve our services.We're truly sorry to hear about the issues you experienced during your stay, particularly the high humidity in your room and the unpleasant odor. We understand how uncomfortable and frustrating these conditions can be, and we sincerely apologize for any inconvenience they may have caused.Maintaining a comfortable and pleasant atmosphere for our guests is a top priority for us, and it's clear that we fell short in this regard during your visit. Rest assured, we take your feedback seriously, and we will investigate the humidity and odor issues to address them promptly.We understand your decision not to stay with us again, and we're sorry that we didn't meet your expectations during your recent visit. We truly value your feedback, and we will use it as an opportunity to make the necessary improvements to ensure that future guests have a more enjoyable and comfortable experience.We hope you will consider giving us another chance in the future to provide you with a superior stay. Your satisfaction is very important to us, and we would like the opportunity to exceed your expectations.Once again, we apologize for the inconvenience you experienced, and we thank you for sharing your thoughts with us.

6/10 Okay

ANAMID

Stayed 1 night in Oct 2023
Response from manager on Oct 31, 2023
Dear ANAMID,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that your experience was mostly positive. We are constantly striving to improve our services and hope to provide you with an even better experience on your next visit.

6/10 Okay

Bethany

Traveled with partner
Disliked: Staff & service
We only stayed one night, and it was “average” at best. When we were checking in, the man at the desk didn’t even greet us. He just stuck his hand out expectantly asking for my ID. No smile, no “hello, how are you?” Not really any customer service at all. It was kind of rude, in my opinion. Very disappointing in that regard. The room wasn’t anything special. The bed was so squeaky that you couldn’t even sit on it to tie your shoes without it making noise. The blankets on the bed were literally just sheets, no thick comforter on the top at all to keep warm. The curtain was broken at the top, so some sort of light was always trying to peak through. All of the rooms are outside. Either facing the road or the back. The ones facing the road were obviously loud because of traffic. If we had known that, we would’ve requested a room at the back of the building. It was sufficient enough to sleep in for just one night, but I would’ve paid the extra money for a better hotel if it was more than one night. They promised breakfast starting at 6am, but when we went to check out, there was nothing set out for breakfast. And we checked out at 10:30am.
Stayed 1 night in Oct 2023
Response from manager on Oct 5, 2023
Dear Bethany,Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your comments, and we're truly sorry that your experience did not meet your expectations.Firstly, we apologize for the lack of a warm welcome from our front desk staff. We understand the importance of excellent customer service, and your feedback has been shared with our team to ensure that we consistently greet our guests with a friendly and welcoming attitude.We are also sorry to hear about the issues you encountered in your room. The squeaky bed, thin blankets, and broken curtain are certainly not up to our usual standards, and we apologize for any inconvenience they may have caused. Rest assured that we will address these maintenance and comfort concerns to enhance the quality of our accommodations.Regarding the room location, we regret any disturbances you experienced due to traffic noise. We do offer quieter rooms at the back of the building, and we appreciate your feedback as it will help us improve our communication and room assignment processes to better meet our guests' preferences.We are especially concerned about the breakfast situation you mentioned. This is unacceptable, and we apologize for the oversight. We will investigate this matter to ensure that breakfast is consistently available for our guests as promised, regardless of the time of check-out.Your comments are invaluable to us, and we will use them to make improvements to our services and facilities. We hope you will consider giving us another chance in the future to provide you with a more enjoyable stay. Your satisfaction is our priority, and we aim to provide a better experience should you choose to stay with us again.Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.

2/10 Terrible

William

Stayed 1 night in Oct 2023
Response from manager on Oct 31, 2023
Thank you for your feedback, William!

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from manager on Oct 5, 2023
Dear Alan,Thank you for taking the time to leave a review on Hotels.com following your recent stay with us. We greatly appreciate your feedback and the 8 out of 10 rating you awarded us.We're delighted to see that you had a positive experience during your visit to our hotel. Your satisfaction is our top priority, and we are pleased to have met your expectations.If you have any specific comments or suggestions that could help us improve further or enhance your experience during future stays, please feel free to share them with us. We value your input and strive to provide the best possible service to all our guests.We hope to have the pleasure of welcoming you back in the future. Should your travels bring you our way again, we'll be here to ensure another enjoyable stay.Thank you once again for choosing our hotel, and we look forward to hosting you again soon.

8/10 Good

Brian

Stayed 1 night in Oct 2023
Response from manager on Oct 31, 2023
Thank you for your review, Brian! We appreciate your feedback and hope to welcome you back soon.