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Reviews of Holiday Inn Nashville - Vanderbilt - Dwtn, an IHG Hotel

3 out of 5
Holiday Inn Nashville - Vanderbilt - Dwtn, an IHG Hotel
2613 W End Ave, Nashville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 95 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had it all food drink entertainment and great rooms
Stayed 3 nights in May 2024

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love stay here. Great location, great prices, and the staff is always amazing. Keeps us coming back.
Stayed 1 night in May 2024

8/10 Good

Carmen, Bristow

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they have a shuttle service to downtown that runs every 20 minutes or so. The place is clean, quiet and convenient.
Stayed 3 nights in Apr 2024

8/10 Good

Jeff Carlton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property has been around a long time but is good and in a good location. I would stay there again.
Stayed 3 nights in Apr 2024

10/10 Excellent

William

Liked: Property conditions & facilities
Parking lot
Stayed 1 night in Apr 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vanderbilt visit
Stayed 2 nights in Apr 2024

10/10 Excellent

Robyn

Traveled with group
Liked: Cleanliness, property conditions & facilities
Staff were friendly and so helpful. Loved having the shuttle to downtown!
Stayed 6 nights in Apr 2024

10/10 Excellent

Dana

Liked: Staff & service, property conditions & facilities
Staff was super kind and helpful!
Stayed 2 nights in Apr 2024

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This place was great for our trip. They offered a free shuttle to and from Broadway and the surrounding area. The drivers Rusty, Bobby, Mike and Josh were so friendly and made sure we were always safe coming home. The coffee barista was the sweetest lady and made a great latte! There’s also a convenient restaurant and bar inside the hotel with live music. I’d definitely recommend this place to anyone visiting Nashville.
Stayed 4 nights in Mar 2024

10/10 Excellent

Edwina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very convenient to Vanderbilt, Parthenon and other sites. Lots of restaurants close by and very good restaurant in the hotel. Zamara Angeles that checked me in was very helpful and informative - so polite!
Stayed 1 night in Apr 2024

6/10 Okay

Dolores

Stayed 3 nights in Apr 2024

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ten minutes from downtown. They offer a shuttle and continue to have reasonable pricing. We stay here every time we visit Nashville . It never disappoints.
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela Kay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved having free shuttle services.
Stayed 4 nights in Apr 2024

10/10 Excellent

Delmarie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant had good food.
Stayed 2 nights in Apr 2024

10/10 Excellent

lashonda

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

8/10 Good

Jenny

Stayed 1 night in Apr 2024

8/10 Good

Lisa, cape coral

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So this property needs to have a little bit more convenient for as far as food choices. The snack center is awful I thought and the coffee shop was cute but they need to have more enticing, muffins and cookies and stuff that people actually want to buy some people. They were very very friendly and the restaurant needs to have better tasting food.
Stayed 3 nights in Apr 2024

8/10 Good

Jana, Caledonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option in downtown Nashville/Vanderbilt area, the easy and reasonably priced open air parking was a huge plus. Hotel itself met all expectations. We prepaid for the breakfast and that was definitely above average. Only suggestion would be to make sure bedding is available for rooms with pullout couches w/o having to call for it - that did take a while to arrive, and to make sure pullouts are completely free of any stains/spots on the underside cushions...
Stayed 1 night in Apr 2024

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to the VUMC. Clean, comfy.
Stayed 1 night in Mar 2024

10/10 Excellent

Meagan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the staff were polite and friendly. I felt safe there and will most certainly use them again when I return.
Stayed 1 night in Mar 2024

10/10 Excellent

roy

Traveled with family
Liked: Amenities, property conditions & facilities
Nice people. Professional.
Stayed 3 nights in Mar 2024

10/10 Excellent

Steven

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I booked this hotel thinking there was a pool, the pool was filthy and closed. Also we had a room with bunch of kids next to us that were up till 2am every night. The carpets in are room were stained and filthy. Definitely need to be cleaned and refreshed for your guests. I always stay at IHG hotels as I’m a member. Just usually have alot cleaner hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Cordney

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Kellie

Stayed 1 night in Mar 2024

6/10 Okay

Audra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got stuck with a handicap room and had a really cold shower
Stayed 1 night in Mar 2024

10/10 Excellent

Weizhe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Sherika

Liked: Cleanliness, staff & service, property conditions & facilities
loved it! nice clean rooms and a beautiful bathroom really does it for me. parking is worth it and the balcony is a plus. hotels don’t have balconies anymore
Stayed 1 night in Jan 2024

6/10 Okay

Melanie

Stayed 2 nights in Mar 2024

8/10 Good

Venudhar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Phonecia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Birthday trip was ruined
Stayed 2 nights in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 24, 2024
Hi Phonecia, Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was disappointed to hear about your birthday trip being ruined. This is atypical of the Holiday Inn experience we strive to provide to all of our guests. Please do not hesitate to reach out to the hotel to make this right for you. When you're in Nashville again, please don't hesitate to choose us again for your accommodation needs. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

8/10 Good

Sunghee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle service around the area was excellent, drivers were very friendly and courteous! Just be aware to ask for quieter side of room if you need a good night of sleep...heard people coming in after MN being so loud from outside activities, banging on each other's doors, going in and out, yelling for at least an hour... heard dogs barking around 1am, come to find out this facility is pet friendly, nothing against pets, love animals myself, i just needed to get a good night sleep for next day's schedule...
Stayed 1 night in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 24, 2024
Hi Sunghee, Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was pleased to see you enjoy your stay with us for the most part. When you're in Nashville again, please don't hesitate to choose us again for your accommodation needs. Thank you again. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very helpfull and pleasant rooms were nice
Stayed 2 nights in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 24, 2024
Hi Beth, Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was pleased to see you enjoy your stay with us, especially the staff and the rooms. When you're in Nashville again, please don't hesitate to choose us again for your accommodation needs. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and comfortable beds
Stayed 2 nights in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 24, 2024
Hi Leah, Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was pleased to see you enjoy your stay with us, especially the staff and beds. When you're in Nashville again, please don't hesitate to choose us again for your accommodation needs. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice hotel with a great restaurant.
Stayed 1 night in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 24, 2024
Hi Sandra, Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was pleased to see you enjoy your stay with us, especially our dining experience in the restaurant. When you're in Nashville again, please don't hesitate to choose us again for your accommodation needs. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

4/10 Poor

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 24, 2024
Hi Robin, Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was disappointed to see that we could not meet nor exceed your expectations for your stay with us. On behalf of the entire hotel, I want to ensure this is atypical of the experience our guests usually receive from us. When you're in Nashville again, please don't hesitate to choose us again for your accommodation needs. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hervie Clemons, Guest Relations Manager on Feb 24, 2024
Hi Gregory, Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was pleased to see you enjoy your stay with us. When you're in Nashville again, please don't hesitate to choose us again for your accommodation needs. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Vandy and friendly staff!
Stayed 1 night in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 14, 2024
Hi Robin, Thank you for your review of our hotel. I was pleased to see that we met and/or exceeded your expectations of your stay. It was nice to read your positive feedback about the location and staff of the hotel. It is our hope you will stay with us again the next time you're in Nashville. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

8/10 Good

larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 14, 2024
Hi Larry, Thank you for your review of our hotel. I was pleased to see that we met most of your expectations of your stay. It is our hope you will stay with us again the next time you're in Nashville. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 4 nights in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 14, 2024
Hi Christine, Thank you for your review of our hotel. I was pleased to see that we met and/or exceeded your expectations of your stay. It was nice to read your positive feedback about the staff of the hotel. It is our hope you will stay with us again the next time you're in Nashville. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

4/10 Poor

DENNIS

Disliked: Property conditions & facilities, room comfort
Poor maintenance
Staying in a handicapped room as I was in a wheelchair at the time. The shower faucet would run, but the sprayer would not work, therefore I was unable to take a shower. And the refrigerator did not work either. Very disappointed.
Stayed 1 night in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 15, 2024
Hi Dennis,Thank you for your review on the Holiday Inn Nashville-Vanderbilt. I was disappointed to read your negative feedback on all the issues you experienced. This is atypical of the service and amenities we provide here at our hotel. Please think of us and give us another chance the next time you're in Nashville!Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

8/10 Good

Remilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place, room and staff are all great.
Stayed 1 night in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 14, 2024
Hi Remilyn, Thank you for your review of our hotel. I was pleased to see that we met most of your expectations of your stay. It was nice to read your positive feedback about the room, staff, and overall accommodations of the hotel. It is our hope you will stay with us again the next time you're in Nashville. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

6/10 Okay

Richard

Liked: Cleanliness, staff & service
This hotel's best asset is the location.
We spent three nights in January. It is close to Vanderbilt and hospitals. Its an older property that is holding on. The hot water is luke warm. A complaint to the front desk was met with "you have to let it warm up for 5 minutes. Ten minutes was not enough. The scanner to get out of the pay parking lot is unreliable. We were going to the bar/restaurant for one drink but backed out because of the $10 minimum.
Stayed 2 nights in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 15, 2024
Hi Richard,Thank you for your review on the Holiday Inn Nashville-Vanderbilt. I was glad to see you enjoyed the location. I was disappointed to read your negative feedback on the issues with the water and the parking lot gates. Your feedback will be passed along to upper management for further review. Please think of us and give us another chance the next time you're in Nashville!Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vanderbilt stay
Great location
Stayed 1 night in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Jan 30, 2024
Hi Louis,Thank you for your review on our hotel: the Holiday Inn Nashville-Vanderbilt. We appreciate your rating along with your feedback. We hope to see you again sometime in the near future.Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

4/10 Poor

Nour

Liked: Cleanliness, property conditions & facilities
Hidden fees and expensive parking
Stayed 1 night in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Jan 30, 2024
Hi Nour,Thank you for your review on our hotel: the Holiday Inn Nashville-Vanderbilt. We were disappointed to read about your experience while staying with us. All fees and charges are displayed correctly along with parking that is competitively priced amongst all downtown hotels. We still hope to see you again sometime in the near future to earn a 5 out of 5 from you Nour.Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

6/10 Okay

Jamie

Liked: Cleanliness, property conditions & facilities
Never got my deposit back.
Stayed 1 night in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 14, 2024
Hi Jamie, Thank you for your review of our hotel. I was pleased to see that we met some and/or most of your expectations of your stay. As long as there were no extra charges to the room, then the bank should have released your deposit 7-10 business days after checkout, if not sooner. It is our hope you will stay with us again the next time you're in Nashville. Give us another try so we can show you why we're one of the best hotels in Nashville! Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities. Within walking distance to Vanderbilt sporting facilities.
Stayed 2 nights in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Jan 30, 2024
Hi Rebecca,Thank you for your review on our hotel: the Holiday Inn Nashville-Vanderbilt. We appreciate your rating along with your feedback. We hope to see you again sometime in the near future.Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

8/10 Good

Open

Stayed 1 night in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Jan 30, 2024
Hi Open,Thank you for your review on our hotel: the Holiday Inn Nashville-Vanderbilt. We appreciate your rating and your stay with us. We hope to see you again sometime in the near future.Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

4/10 Poor

Erik

Traveled with group
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Jan 30, 2024
Hi Erik,Thank you for your review on our hotel: the Holiday Inn Nashville-Vanderbilt. We were disappointed to see your rating and wish we could have redeemed your good graces during your stay. We hope to see you again sometime in the near future so we can make it right for you.Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

6/10 Okay

Lisamarie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Amazing staff! Everyone was very helpful and polite. Room was clean and big for the cost. Great location to Vanderbilt and has a free shuttle to downtown. However, the bed was really uncomfortable and didn’t sleep hardly at all.
Stayed 3 nights in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 15, 2024
Hi Lisamarie,Thank you for your review on the Holiday Inn Nashville-Vanderbilt. I was elated to read about how you enjoyed your staff, the room, and the location. However, I was disappointed to read your negative feedback on the issues with the bed you experienced. This is atypical of the service and amenities we provide here at our hotel. Please think of us and give us another chance the next time you're in Nashville!Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt