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Reviews of La Quinta Inn & Suites by Wyndham Smyrna TN - Nashville

2.5 out of 5
La Quinta Inn & Suites by Wyndham Smyrna TN - Nashville
2537 Highwood Blvd, Smyrna, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 533 out of 999 reviews" "
Rating 8 - Good. 277 out of 999 reviews" "
Rating 6 - Okay. 79 out of 999 reviews" "
Rating 4 - Poor. 69 out of 999 reviews" "
Rating 2 - Terrible. 41 out of 999 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for where we needed to be in conjunction with our stay. Does need some remodeling—noticed dresser and nightstand in room where breakdown has or is occurring, caulking around tub and towel bar in tub has some mold growing. All that is just age related, like I said, needs a slight facelift and would not deter us from staying there again.
Stayed 3 nights in May 2024
Response from AJ Bennett, GM on May 21, 2024
Thank you! We hope to see you again soon!

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from AJ Bennett, GM on May 21, 2024
Thank you! We hope to see you again soon!

8/10 Good

Frank

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, comfortable beds and pillows. Traveling with a golden retriever and they had accommodating outdoor area for her. Breakfast was very good as well as the coffee. This is our third time staying here and it won’t be our last.
Stayed 1 night in May 2024
Response from AJ Bennett, GM on May 21, 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiffany and Timothy were fantastic!
Stayed 1 night in May 2024
Response from AJ Bennett, GM on May 7, 2024
Thank you! Tiffany and Timothy are great. I'm very lucky to have them. We hope to see you again soon!

10/10 Excellent

Wellington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - Breakfast was very good. Room was very clean.
Stayed 2 nights in Apr 2024
Response from AJ Bennett, GM on May 3, 2024
Thank you for your review! We're so happy you enjoyed your clean room and the breakfast. We hope to see you again soon!

10/10 Excellent

Michele

Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on May 21, 2024
Thank you!

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman Timothy who checked us in was extremely courteous, kind and helpful. His service was outstanding.
Stayed 1 night in Apr 2024
Response from AJ Bennett, GM on May 3, 2024
Michele, thank you for your review! Timothy is fantastic. I'll be sure to let him know your kind words. We hope to see you again soon!

10/10 Excellent

Rebecca

Traveled with partner, Traveled with pets
Liked: Amenities, property conditions & facilities
Friendly staff Convenience of location off interstate
Stayed 1 night in Apr 2024
Response from AJ Bennett, GM on Apr 28, 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Rafaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AJ Bennett, GM on Apr 28, 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Susan

Stayed 1 night in Apr 2024
Response from AJ Bennett, GM on May 13, 2024
Susan, thank you! We hope to see you again soon!

10/10 Excellent

jill

Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on May 7, 2024
Thank you for your review! We hope to see you again soon!

4/10 Poor

Lesle

Traveled with family
Liked: Cleanliness, staff & service
Hotel location was very nosey. Had kids running up and down the hall at midnight for about 40 minutes . Had to finally call the front desk.
Stayed 1 night in Apr 2024
Response from AJ Bennett, GM on Apr 28, 2024
We're very sorry this was your experience. We do hope that you can give us another try in the future.

10/10 Excellent

Anthony, Holland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and was exactly what we were hoping for. Simple one night stay but it did not disappoint.
Stayed 1 night in Apr 2024
Response from AJ Bennett, GM on Apr 28, 2024
Thank you! We hope to see you again soon!

2/10 Terrible

John

Stayed 1 night in Mar 2024
Response from AJ Bennett, GM on Apr 28, 2024
We appreciate all criticism and would love to know what went wrong with your stay. Please reach out if you have any concerns.

10/10 Excellent

Willy

Stayed 1 night in Mar 2024
Response from AJ Bennett, GM on Apr 28, 2024
Thank you! We hope to see you again soon!

8/10 Good

amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sufficient place to stay. Very friendly staff and very helpful. If you do stay request a room on the back side of the property as the rooms facing the highway tend to be loud due to all the traffic. Plenty of food options across the street that you will have to drive to.
Stayed 1 night in Mar 2024
Response from AJ Bennett, GM on Apr 5, 2024
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Tessie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Staff were pleasant and personable. Room was comfortable.
Stayed 3 nights in Mar 2024
Response from AJ Bennett, GM on Apr 5, 2024
Thank you!

10/10 Excellent

Anneke

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything but no shower stall! I have a hard time stepping in and out of a tub! There wasn’t much area of grass for my pup!
Stayed 1 night in Mar 2024
Response from AJ Bennett, GM on Apr 5, 2024
Thank you! We do have a pet area at the back of our hotel. Next time, be sure to check it out!

10/10 Excellent

Erntrell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to the highway and nice and quiet
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Mar 14, 2024
Thank you! We hope to see you again next time!

6/10 Okay

JAY

Traveled with partner, Traveled with pets
Liked: Staff & service
Hotel is average.
Stayed 3 nights in Mar 2024
Response from AJ Bennett, GM on Mar 5, 2024
Thank you Jay for your review. We'd love to know what we could do be better to be an above average hotel. Please let us know! We hope to see you again soon.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms and staff were friendly! Always enjoy my stay with this hotel.
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Mar 5, 2024
Thank you Bradley for your review! It means a lot to us. We can't wait to see you again soon!

10/10 Excellent

Karen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay the night.
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Mar 5, 2024
Thank you Karen! We look forward to seeing you again soon!

10/10 Excellent

Misty k

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we travel to the Smyrna area this is where we stay. Great place!!
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Mar 5, 2024
Thank you! We appreciate the loyalty and hope you continue to visit us. We can't wait for your next arrival!

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel just south of Nashville
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Mar 5, 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Aml

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Mar 5, 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful, breakfast was delicious, room was clean, and I enjoyed the big TV in our suite. We heard some traffic noises, but it wasn't overly bothersome. Overall I am very happy with our short stay.
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Mar 5, 2024
Thank you! I'm very lucky to have the staff I have. We're so happy you enjoyed our breakfast and your room! We hope to see you again soon!

8/10 Good

Fred

Liked: Cleanliness, staff & service
A little disappointed.
Our stay was uneventful. One night stay. What we do have a problem with is after checking out and driving 300 miles home my husband realized he must have left one of his hearing aids. I tried multiple times to call the hotel to see if they found it. The call would not even go through. I then called the customer help and they tried calling and they could not get through. They took my information and said the hotel would get back to us. That was several hours and we still have not heard anything.
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Mar 5, 2024
Thank you for your review. I'm very glad we were able to get this handled and sent to you. We really hope you can give us another chance and visit us again in the future!

8/10 Good

Steven

Liked: Cleanliness, room comfort
Disliked: Staff & service
On booking, placed us in an occupied room. Was correctly quickly. Hotel could use an update as showing it's age.
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Feb 15, 2024
Thank you for your review! We're so sorry this happened. I'm glad we were able to get you into a room. Please reach out if you have any questions for me. We hope to see you again soon!

10/10 Excellent

john p

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy in and out of interstate and many dinning options
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Feb 15, 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Cheryl

Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Apr 5, 2024
Thank you!

10/10 Excellent

kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on Feb 9, 2024
Thank you!

10/10 Excellent

Janet

Business traveler, Traveled with family
We would stay here again
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Feb 15, 2024
Thank you for your review! We can't wait to see you again!

10/10 Excellent

Stanislav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general nice motel. Great breakfast. A bit dated: torn carpet, cracked sink, toilet seat not attached to the toilet and a bunch of small things, but in general not bad for the price.
Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on Feb 9, 2024
Thank you for your review! We hope to see you again soon. Please reach out if you have any questions.

6/10 Okay

Juri

Liked: Staff & service
Disliked: Cleanliness, amenities
Is near interstate.
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Feb 9, 2024
Thank you!

10/10 Excellent

johana

Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Feb 9, 2024
Thank you!

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient.
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Feb 9, 2024
Thank you!

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Change up breakfast to something other than gray nuked sausage and watery powder eggs and it would be perfect.
Stayed 3 nights in Jan 2024
Response from AJ Bennett, GM on Feb 9, 2024
Thank you for your honesty. I'll look at the quality and options we have and see what we can do to improve! We hope to see you again soon.

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AJ Bennett, GM on Feb 9, 2024
Thank you!

4/10 Poor

Pete

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from AJ Bennett, GM on Feb 9, 2024
We'd love to know what we did wrong to receive this score. Please reach out and let us know!

10/10 Excellent

Aml

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on Feb 9, 2024
Thank you!

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the freeway, yet quiet and safe.
Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on Feb 9, 2024
Thank you! We hope to see you again soon.

10/10 Excellent

Debora

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on Jan 16, 2024
Thank you!

8/10 Good

Cassandra D

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on Jan 16, 2024
Thank you!

10/10 Excellent

Nancy B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on Jan 16, 2024
Thank you!

10/10 Excellent

Rachelle R

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Great place to stop with our two dogs. They accommodated us getting a first floor room next to a side door for our anxiety ridden pups. It was clean, quiet and safe. Grateful we made this stop on our way to Florida!
Stayed 1 night in Jan 2024
Response from AJ Bennett, GM on Jan 16, 2024
Thank you for your review! We hope to see you again soon!

8/10 Good

Ann

Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on Jan 5, 2024
Thank you!

10/10 Excellent

Crista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AJ Bennett, GM on Jan 5, 2024
Thank you!

6/10 Okay

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean. The staff was great. The down grade was that we were given room 205 and it was right above the lobby and eating area and it was very loud late into the night.
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on Jan 5, 2024
Thank you for your review. Please feel free to reach out to me to talk about this. Next time you stay, we will make sure you are in a quieter part of the hotel.

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Everything was great and the staff were amazing!
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on Jan 5, 2024
Thank you! I'm very lucky to have the staff I have. We hope to see you again soon!

8/10 Good

SHIRLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AJ Bennett, GM on Jan 5, 2024
Thank you!