As we were driving to the property from the airport, my sister and I grew more uncomfortable with the neighborhood we were driving through. We arrived and within 15 minutes, we decided that we didn't feel safe and explained to Trevor. Also concerning was that only the bedroom was air conditioned with a small wall unit. Still, this was an irrelevant issues since we had already decided not to stay. Several days ago I asked Trevor for a refund for the 2nd and 3rd nights plus return of the damage deposit. Trevor was not interested in discussion and accused me of trying to extort a refund. This was, unfortunately, my first experience with Homeaway.