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Reviews of Vivanta Colombo, Airport Garden

4.5 out of 5
Vivanta Colombo, Airport Garden
234-238 Colombo Negombo Road, Seeduwa - Katunayake, Gampaha

Reviews

8.6

Excellent

Rating 10 - Excellent. 110 out of 238 reviews" "
Rating 8 - Good. 88 out of 238 reviews" "
Rating 6 - Okay. 30 out of 238 reviews" "
Rating 4 - Poor. 5 out of 238 reviews" "
Rating 2 - Terrible. 5 out of 238 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Arrived late after a long day flying. Check in was as swift as it could be and we were soon in our room. Clean and cool with comfy beds, toiletries available, water, etc. what more could you need for a stay between flights? Breakfast was delicious, plenty to choose from. But oddly tea was not readily available though they brewed a pot when I asked. The staff are all so lovely and extremely helpful and friendly. Laying by the pool is bliss (still here!) and they’ve given us a complimentary late checkout as our flight isn’t until this evening. Only downside is that no-one was there to meet us at the airport as promised. Our original flight was cancelled, I messaged the hotel with new flight details which was about 3 hrs later than the original, but never got a response so I assume it was not read. It meant after a long day of traveling we had to figure out how to get someone to come get us which frustratingly added another 40 minutes to our already long day. But overall would highly recommend this airport hotel.
Stayed 1 night in Feb 2024
Response from Kiran Bussari General Manager. on Mar 15, 2024
Dear Ms. Stubbs,It was such a delight reading your feedback and we thank you for sharing these comments on Expedia. We are glad that you were able to experience the best at our hotel and your remarks are appreciated. We are focused on providing outstanding service to our discerning guests and I am personally disappointed that we could not match up to your expectations this time around, rest assured we have taken corrective measures and apologize again for the miscommunication regarding the transport.We look forward to welcoming you back soon.Warm Regards,Kiran BussariGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kiran Bussari General Manager. on Feb 15, 2024
Dear Mr. John,Greetings from Vivanta Colombo Airport Garden! We really appreciate you taking the time to share your rating with us. We look forward to being of service to you on your future visits. Assuring you the best of our service and attention at all times!Warm regards,Kiran BussariGeneral Manager

10/10 Excellent

Sylwia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kiran Bussari General Manager. on Feb 15, 2024
Dear Ms. Sylwia,Greetings from Vivanta Colombo Airport Garden! We really appreciate you taking the time to share your rating with us. We look forward to being of service to you on your future visits. Assuring you the best of our service and attention at all times!Warm regards,Kiran BussariGeneral Manager

10/10 Excellent

Lizbeth, Tamarac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are incredibly friendly
Stayed 2 nights in Jan 2024
Response from Kiran Bussari General Manager. on Feb 15, 2024
Dear Value Guest,Greetings from Vivanta Colombo Airport garden!Thank you for this wonderful review following your recent visit with us at Vivanta Colombo Airport Garden Hotel. My team and I are absolutely delighted to read that you’ve had a great time with us appreciating the facilities and service at our hotel. I am so grateful of your sentiments of the efforts made by my team.We look forward to welcoming you again soon.Warm regards,Kiran BussariGeneral Manager

10/10 Excellent

Vivek

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable property to stay at especially if you're looking for something close to the airport. The only thing that could have been better is the play area near the swimming pool for children. It was not maintained well enough.
Stayed 1 night in Dec 2023
Response from Kiran Bussari General Manager. on Jan 5, 2024
Dear Mr. Vivek,Thank you for visiting the hotel and for your kind review. Due attention will certainly be extended to the kids' play area and we will ensure a greater level of cleanliness very soon.I am happy to note that you have enjoyed the all other services. Please do visit us once again.I thank you once again concerning the observations of the pool area and the surroundings.

2/10 Terrible

T

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really disappointed.
Booked a suite for family of 4 for 1 night before flight back home. Bed linnens were extremely old and rough, couch had some pretty extreme stains on them that made it highly questionable to sit on it. Not enough bottles of water for basic hygene. Staff were very poorly trained at check-in, took forever to get room key and the woman had no idea how to use a card machine and had to be requested to give me my card back.
Stayed 1 night in Dec 2023
Response from Kiran Bussari General Manager. on Jan 5, 2024
Dear Mr. Francisco,Greetings from the Vivanta Colombo Airport Garden Hotel, Sri Lanka!We appreciate your time to pen down your experience. We are focused on providing outstanding service to our discerning guests and I am personally disappointed that we could not match up to your expectations this time around, rest assured we have taken corrective measures.Please accept my sincere apologies for the inconvenience caused.Warm Regards,Kiran BussariGeneral Manager

4/10 Poor

Dr. Nadia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
The hotel is ok for convenience, but needs a lot of maintenance…
Stayed 2 nights in Dec 2023

10/10 Excellent

ANDREW

Stayed 2 nights in Nov 2023

10/10 Excellent

asaka

Liked: Cleanliness, staff & service, property conditions & facilities
very GOOD
Stayed 1 night in Nov 2023
Response from Kiran Bussari General Manager. on Jan 5, 2024
Dear Valued Guest,Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to serving you again in the future.Sincerely,Kiran BussariGeneral Manager

10/10 Excellent

antonio

Stayed 1 night in Nov 2023
Response from Kiran Bussari General Manager. on Dec 4, 2023
Dear Valued Guest,Greetings from Vivanta Colombo Airport Garden! We really appreciate you taking the time to share your rating with us. We look forward to being of service to you on your future visits. Assuring you the best of our service and attention at all times!Warm regards,Kiran BussariGeneral Manager

10/10 Excellent

Kunasegar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kiran Bussari General Manager. on Dec 4, 2023
Dear Valued Guest,Greetings from Vivanta Colombo Airport Garden! We really appreciate you taking the time to share your rating with us. We look forward to being of service to you on your future visits. Assuring you the best of our service and attention at all times!Warm regards,Kiran BussariGeneral Manager

10/10 Excellent

Ali Budiman

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spacious and safe place
Stayed 1 night in Sep 2023

10/10 Excellent

Vasanthakumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kiran Bussari General Manager. on Aug 15, 2023
Dear Mr. Vasanthakumar,Greetings from Vivanta Colombo Airport Garden! We really appreciate you taking the time to share your rating with us. We look forward to being of service to you on your future visits. Assuring you the best of our service and attention at all times!Warm regards,Kiran BussariGeneral Manager

6/10 Okay

Andrea Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Driver did not show up at the airport.
Stayed 1 night in Jun 2023
Response from Kiran Bussari General Manager. on Jul 6, 2023
Dear Mrs. Christine,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We noticed that the Flight details which had been shared with us, had been changed and not informed to the team so we arranged the transport and paging according to the initial time. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Margita

Business traveler, Traveled with partner
Exceptional service. Do yourself a favour, utilise the bar, enjoy the buffet breakfast and treat yourself to a massage. The people that work here are absolutely wonderful! would not hesitate to come back here again.
Stayed 4 nights in Jun 2023
Response from Kiran Bussari General Manager. on Jun 23, 2023
Dear Valued Guest,Thank you for choosing us and taking the time to share your experiences with us and for patronizing our hotel. It is a delight to see your high scores & encouraging words. We at Vivanta always strive to not only meet but exceed all our guest's expectations. Your grateful comments about the staff associates and standards are appreciatively acknowledged. We look forward to welcoming you back for an outstanding experience in the future to come!Best Regards, Kiran BussariGeneral Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
a great airport hotel
a really nice airport hotel. Colombo airport is quite far from the city and especially from Mount Lavinia, where we were staying. We had an early morning flight. This was a great hotel for us to use for the night before our flight. Food in Mynt was excellent (and worth the price), things in the room worked properly. Great Wi-Fi and a nice pool.
Stayed 1 night in May 2023
Response from Kiran Bussari General Manager. on May 22, 2023
Dear Mr. Jonathan,Greetings from Vivanta Colombo, Airport Garden!Thank you for choosing to stay with the Vivanta Colombo and for your excellent review on Expedia. We appreciate your patronage and recommendation. We look forward to welcoming you again soon to Vivanta Colombo.Warm regards,Kiran BussariGeneral Manager

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Kiran Bussari General Manager. on May 22, 2023
Dear Valued Guest, Greetings from Vivanta Colombo, Airport Garden! Thank you for choosing us and sharing your forthright feedback. It was a pleasure having served for you. We look forward to welcoming you back at Vivanta Colombo Airport Garden!Stay Safe!Warm Regards, Kiran Bussari

6/10 Okay

Natan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Buffet dinner and breakfast. Windows in the rooms cannot open. Long check in and check out. The pool is nice, but right on the highway... Ok hotel for 1 night before your flight
Stayed 1 night in Apr 2023
Response from Kiran Bussari General Manager. on May 3, 2023
Dear Valued Guest, Greetings from Vivanta Colombo, Airport Garden! Thank you for choosing us again and sharing your forthright feedback. It is indeed our greatest delight in coming to know that you had a comfortable stay and enjoyed all the services that the hotel offered. It was a pleasure having served for you. We look forward to welcoming you back at Vivanta Colombo Airport Garden!Warm Regards, Kiran BussariGeneral Manager

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport hotel with wonderful service
Great overnight stay before connecting flight next morning. Hotel is less than 10 mins from airport which was great after long flight. Hotel offered a complimentary transfer and had a car waiting to pick us up from the airport. Service was fantastic as was the buffet breakfast. Enormous pool which was lovely to swim in before heading back to airport.
Stayed 1 night in Mar 2023
Response from Kiran Bussari General Manager. on Apr 4, 2023
Dear Valued Guest,Thank you for choosing us and taking the time to share your experiences with us and for patronizing our hotel.We look forward to welcoming you back for an outstanding experience in the future to come!Warm Regards, Kiran BussariGeneral Manager

10/10 Excellent

Arnie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Wonderful hotel
Stayed 1 night in Mar 2023
Response from Kiran Bussari General Manager. on Mar 7, 2023
Dear Mr. Levitt,Greetings From Vivanta Colombo, Airport Garden!Thank you for choosing us and taking the time to share your experiences with us and for patronizing our hotel. It was a pleasure having served you. We look forward to welcoming you back at Vivanta Colombo Airport Garden!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast
Just right for a transit stop! Breakfast was very authentic and Chef Noyel went out of his way to make it special.
Stayed 1 night in Jan 2023
Response from Kiran Bussari General Manager. on Jan 25, 2023
Dear Guest, Greetings from Vivanta Colombo, Airport Garden! Thank you for choosing us again and sharing your forthright feedback. It is indeed our greatest delight in coming to know that you had a comfortable stay and enjoyed all the services that the hotel offered. It was a pleasure having served you. We look forward to welcoming you back at Vivanta Colombo Airport Garden!Warm Regards,Kiran BussariGeneral Manager

10/10 Excellent

Clive

Stayed 1 night in Jan 2023
Response from Kiran Bussari General Manager. on Jan 18, 2023
Dear Mr. Bird,Greetings from Vivanta Colombo Airport Garden! We really appreciate you taking the time to share your rating with us. We look forward to being of service to you on your future visits. Assuring you the best of our service and attention at all times!Warm regards,Kiran BussariGeneral Manager.

8/10 Good

Dale, Sunny Isles Beach

Stayed 1 night in Oct 2022

10/10 Excellent

Jayagowry

Stayed 2 nights in Jul 2022
Response from General Manager on Aug 1, 2022
Dear Guest, We really appreciate you taking the time to share your rating with us. Please Visit us again! Best Regards, General Manager

10/10 Excellent

Romesh

Stayed 1 night in Apr 2022
Response from Ranil Perera- General Manager on Apr 18, 2022
Dear Mr. Romesh, Greetings from Vivanta Colombo, Airport Garden! Thank you for choosing us and sharing your forthright feedback. It is indeed our greatest delight in coming to know that you had a comfortable stay and enjoyed all the services that the hotel offered. We look forward to welcoming you again for many more memorable experiences in the future and we wish you good health!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from Ranil Perera- General Manager on Apr 6, 2022
Dear Valued Guest, Thank you for choosing us and taking the time to share your experiences with us and for patronizing our hotel. It is a delight to see your high scores & encouraging words. We look forward to being of service to you on your future visits. Assuring you the best of our service and attention at all times!

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing place to begin or end a trip to Sri Lanka - beautiful property, gorgeous pool, fantastic room and very helpful staff. I highly recommend it!
Stayed 1 night in Mar 2022
Response from Ranil Perera General Manager on Mar 21, 2022
Dear Mr. Pascale, Greetings from Vivanta Colombo, Airport Garden! Thank you for choosing us again and sharing your forthright feedback. It is indeed our greatest delight in coming to know that you had a comfortable stay and enjoyed all the services that the hotel offered. We look forward to welcoming you again for many more memorable experiences in the future and we wish you good health!

8/10 Good

Oksana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super spot to spend 1 night after/before a long fl
Everything was fine. Super spot to spend 1 night after/before a long flight.
Stayed 1 night in Jan 2022
Response from Ranil Perera, General Manager on Jan 25, 2022
Dear Valued Guest, Thank you very much for sharing your honest feedback with us. It is glad to serve to a guest like you. We have always been earnest in our endeavor to extend the very best of the Vivanta to our guests. I'm pleased to read that your overall experience with our hotel had been comfortable and up to your expectations. We look forward to welcoming you back for an outstanding experience in the future to come!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Vivanta Colombo
Great overnight stay at the Vivanta. Kind and efficient staff. Highly recommend !
Stayed 1 night in Dec 2021
Response from Ranil Perera- General Manager on Dec 28, 2021
Dear Valued Guest, Greetings to you from Vivanta Colombo ! The team and I are grateful to you for sparing your valuable time in sharing your experience you had during your stay with us. I am happy to know that you had a comfortable stay with us. I take this opportunity to thank you for your encouraging and kind words of praise for our services and staff. We are pleased to read that your overall experience was as per your expectation. We look forward to being of service to you on your future visits. Assuring you the best of service and attention at all times! Kind Regards,

6/10 Okay

Shree Rupa Rakshaka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2021
Response from Ranil Perera on Dec 13, 2021
Dear Valued Guest, Thank you for staying with us at Vivanta Colombo Airport Garden, Colombo. I would be delighted to hear more details of your stay. Thanking you again for staying at Vivanta Colombo, Airport garden.

8/10 Good

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience.
Stayed 2 nights in Dec 2021
Response from Ranil Perera on Dec 13, 2021
Dear Valued Guest, Thank you for your feedback. I am happy to note that you had an 'amazing experience' at the hotel.I would be delighted to hear more details of it. December is a great month to be in Sri Lanka.I hope you will visit us soon again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from General Manager on Apr 13, 2020
Dear Guest, Greetings From Vivanta Colombo, Airport Garden! As one of the Taj Hotel, Firstly I would like to reiterate that your health and safety remain our top priority as the impact of COVID-19 continues to be felt around the world. Thank you for choosing us and sharing your forthright feedback on TrustYou. It is indeed our greatest delight in coming to know that our guest has had a comfortable stay and enjoyed all the services that the hotel offered. We look forward to welcoming you again for many more memorable experiences in the future. Best Regards, Ranil Perera General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from General Manager on Mar 26, 2020
Dear Guest, Greetings from Vivanta Colombo, Airport Garden! As one of the Taj Hotel, Firstly I would like to reiterate that your health and safety remain our top priority as the impact of COVID-19 continues to be felt around the world. Thank you for choosing us and for your high scores. We hope you had a good time. It was a pleasure having served for you. Thank you again for choosing us and we look forward to welcoming you again for many more memorable experiences in the future! Best Regards, Ranil Perera, General Manager

10/10 Excellent

roeland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from General Management on Mar 12, 2020
Dear Guest, Greetings From Vivanta Colombo Airport Garden ! Thank you for your high scores and finding pleasure in services rendered by our hotel. We hope you had a good time. It was a pleasure having served for you, we look forward to welcome you back at Vivanta Colombo Airport Garden! Kind Regards, Ranil Perera General Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a welcome experience after a long flight. Fabulous food & drink, good amenities & very comfy. Staff were very pleasant and professional.
Stayed 1 night in Mar 2020
Response from General Management on Mar 10, 2020
Dear Guest, Greetings from Vivanta Colombo Airport Garden! Thank you for visiting us and sharing your experience at Expedia. It is our greatest pleasure having serve for a guests like you. We hope you had a good time and a comfortable stay. Thank you for liking our staff services and accommodation. We look forward to be of service to you in future visits! Safe Travels! Best Regards, Ranil Perera General Manager

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Upon our arrival, we were greeted by the manager on duty, Adrian, who quickly assisted us in getting checked in and up to our room. We ate dinner in one of the hotel restaurants, Mynt, which offered both traditional Sri Lankan cuisine and continental dining. The meal was very good. Overall, a very clean and modern hotel, conveniently located close to airport (10 minute by shuttle).
Stayed 1 night in Feb 2020
Response from General Management on Mar 4, 2020
Dear Mr. Nicole, Greetings from Vivanta Colombo Airport Garden! Thank you for choosing us and sharing your great review regarding your stay on Expedia. It was a pleasure having serve for you. Thank you for enjoying our cuisines, for all your special dietary needs, please talk to Chef Sunny. He will make sure all your dietary needs are met as stipulated. Also, he will have his own recommendations too. It is your feedback like this which further serves as a source of motivation. We look forward to the pleasure of being at your service again sometime in the near future. Best Regards, Ranil Perera General Manager

10/10 Excellent

Micky, Seattle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderfully friendly, i love their genuine hospitality. Lunch buffet is excellent too and you get to enjoy the pool right next to the dining area. Will definitely come back soon.
Stayed 1 night in Jan 2020
Response from General Management on Jan 31, 2020
Dear Guest, Greetings From Vivanta Airport Garden Colombo! Thank you for finding pleasure in services rendered by our hotel. We hope you had a good time. It was a pleasure having served for you, we look forward to welcome you back at The Gateway Hotel Airport Garden Colombo! Kind Regards, Ranil Perera General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from General Management on Jan 23, 2020
Dear Guest, Greetings From The Gateway Hotel Airport Garden Colombo! Thank you for finding pleasure in services rendered by our hotel. We hope you had a good time. It was a pleasure having served for you, we look forward to welcome you back at The Gateway Hotel Airport Garden Colombo! Kind Regards, Ranil Perera General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from General Management on Jan 22, 2020
Dear Guest, Greetings From The Gateway Hotel Airport Garden Colombo! Thank you for finding pleasure in services rendered by our hotel. We hope you had a good time. It was a pleasure having served for you, we look forward to welcome you back at The Gateway Hotel Airport Garden Colombo! Kind Regards, Ranil Perera General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly service, clean property, will definitely stay again.
Stayed 2 nights in Jan 2020
Response from General Management on Jan 21, 2020
Dear Guest, Greetings From The Gateway Hotel Airport Garden Colombo! Thank you for finding pleasure in services rendered by our hotel. We hope you had a good time. It was a pleasure having served for you, we look forward to welcome you back at The Gateway Hotel Airport Garden Colombo! Kind Regards, Ranil Perera General Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven’t stay in the hotel because my flight to reached in time there. I have contacted the hotel make adjustment on the arrival but they said will make you as do not show up.
Stayed 1 night in Jan 2020
Response from General Mangement on Jan 8, 2020
Dear Guest, Greetings from The Gateway Hotel Airport Garden, Colombo! Thank you for sparing your time in sharing your feedback with us. It appears to me that your feedback is not providing sufficient information regarding what you're trying to say. Therefore, we kindly request you to share us back your name and details so that we may assist to solve out any issue if you may have faced. We look forward to hear from you soon. Kind Regards, Ranil Perera, General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay. The facilities and staff was very nice.
Stayed 1 night in Dec 2019
Response from General Manager on Dec 30, 2019
Dear Guest, Greetings from The Gateway Hotel Airport Garden Colombo! Thank you for choosing us. We appreciate your sincere thoughts shared on feedback. It is pleased to read that you had enjoyed your stay spent in our hotel. As a further source of motivation, I will certainly pass your good sentiments to the associates who helps to ensure your good time. We assure you the best of our service and attention at all times! Thanking you again and we look forward to welcome you back at The Gateway Hotel Airport Garden Colombo ! Best Regards, Ranil Perera General Manager The Gateway Hotel Airport Garden

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everyone was wonderfully helpful and it was a lovely place to stay.
Stayed 1 night in Dec 2019
Response from General Manager on Dec 26, 2019
Dear Guest, Greetings From The Gateway Hotel Airport Garden Colombo! Thank you for finding pleasure in services rendered by our hotel. We hope you had a good time. We look forward to welcome you back at The Gateway Hotel Airport Garden Colombo! Kind Regards, Ranil Perera General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good apart from the damp smell in communal areas.
Stayed 1 night in Dec 2019
Response from General Manager on Dec 23, 2019
Dear Guest, Greetings from The Gateway Hotel Airport Garden Colombo. Thank you for choosing to stay at The Gateway Hotel Airport Garden Colombo and for sharing your frank and forthright feedback with us. We request to be assured that your feedback has been shared with the appropriate department so that they may be addressed. Please be kind to accept our sincere apologies for the inconvenience caused. Thank you once again and we look forward to be of service to you on your future visits. Assuring you the best of our service and attention at all times! Best Regards, Ranil Perera General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Gateway Colombo on Dec 17, 2019
Dear Guest, Greetings From The Gateway Hotel Airport Garden Colombo! Thank you for finding pleasure in services rendered by our hotel. We hope you had a good time. We look forward to welcome you back at The Gateway Hotel Airport Garden Colombo for another memorable getaway! Kind Regards, Ranil Perera General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Gateway Colombo on Dec 10, 2019
Dear Guest, Greetings From The Gateway Hotel Airport Garden Colombo! Thank you for finding pleasure in services rendered by our hotel. We hope you had a good time. We look forward to welcome you back at The Gateway Hotel Airport Garden Colombo! Kind Regards, Ranil Perera General Manager

8/10 Good

CH, Bangkok

Business traveler
Liked: Cleanliness, staff & service
Lovely property with well trained staff. While the property is lovely it is overpriced and the bathrooms are very small. The food options are very good. The location of the hotel however Lily’s your options so it is best for one night only, either on arrival or before departing SriLanka
Stayed 5 nights in Nov 2019
Response from Gateway Colombo on Dec 10, 2019
Dear Guest, Greetings from The Gateway Hotel Airport Garden Colombo! Thank you for sharing your honest and forthright feedback with us, It is pleased to read you had a perfect stay with us at Gateway Airport Garden Hotel. Thank you for your comments with regard to the quality of food, staff service and hospitality, it is your reviews which further serves as a source of motivation to our hotel to grow in higher standard. We assure you the best of our services and attention at all times! Thanking you again and we look forward to welcome you back at The Gateway Hotel Airport Garden! Kind Regards, Ranil Perera General Manager The Gateway Hotel Airport Garden

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are kind and service oriented. The facilities are getting too old and needs upgrade.
Stayed 5 nights in Nov 2019
Response from Gateway Colombo on Dec 10, 2019
Dear Guest, Greetings from The Gateway Hotel Airport Garden Colombo! Thank you for choosing us. We appreciate your sincere thoughts shared on feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Please be assured that your feedback has been taken seriously and will be put to good use. Thank you once again and we look forward to be of service to you on your future visits. Assuring you the best of our service and attention at all times! Best Regards, Ranil Perera General Manager The Gateway Hotel Airport Garden Colombo!

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room conditions are good
Stayed 2 nights in Dec 2019
Response from Gateway Colombo on Dec 10, 2019
Dear Guest, Greetings From The Gateway Hotel Airport Garden Colombo! Thank you for finding pleasure in the services rendered by our hotel. We hope you had a good time. We look forward to welcome you back at The Gateway Hotel Airport Garden Colombo! Kind Regards, Ranil Perera General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Gateway Colombo on Dec 10, 2019
Dear Guest, Greetings From The Gateway Hotel Airport Garden Colombo! Thank you for finding pleasure in services rendered by our hotel. We hope you had a good time. We look forward to welcome you back at The Gateway Hotel Airport Garden Colombo! Kind Regards, Ranil Perera General Manager