Hi, Renee, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We are disappointed to hear that we dropped the ball this time, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We have provided your valuable feedback to our local manager to address with our housekeeping team. We hope to have the opportunity to better impress you in the future!

We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Tracy, thank you for sharing your feedback, we're pleased that the location of our home served you well. That said, we apologize for the issues you encountered and we shared your feedback with the local team. They assured us that our maintenance team has repaired the spindles and the outlets have been checked and are in good working order. Additionally, the beds are in good shape but we're sorry that you did not find them to be comfortable and we shared your comments with the homeowner. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.

Hi Susie, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!