Suite, 2 Queen Beds, Non Smoking, Kitchen (with Sofabed) | Private kitchen | Mini-fridge, microwave, coffee/tea maker
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Reviews of Hotel Manhattan, BW Signature Collection

2 out of 5
Hotel Manhattan, BW Signature Collection
17546 US 59, New Caney, TX

Reviews

7.4

Good

Rating 10 - Excellent. 62 out of 136 reviews" "
Rating 8 - Good. 16 out of 136 reviews" "
Rating 6 - Okay. 21 out of 136 reviews" "
Rating 4 - Poor. 17 out of 136 reviews" "
Rating 2 - Terrible. 20 out of 136 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ce'cile Jane

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great! Very clean.
Stayed 2 nights in May 2024

10/10 Excellent

Ronalda

Traveled with partner, Traveled with family
Great
Stayed 1 night in May 2024

10/10 Excellent

Yesica

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took forever. Something was wrong with their system and I had to swipe my card about 15 times which made me uneasy, even though I showed the receptionist it had come out of my acct already. Other than that the room was very nice and clean. Area was quiet. Some of the shower functions did not work. But I would overall recommend and stay here again.
Stayed 1 night in Feb 2024

4/10 Poor

James

Traveled with family and small children
Disliked: Staff & service, amenities
Room bedding and towels were stained. Door handles very difficult to open.
Stayed 1 night in Feb 2024
Response from Sanjiv on Feb 11, 2024
JamesWe are very sorry to hear that we didn't meet your expectations. We take every feedback very seriously. We will be investigating as to how the towels in your room were left dirty and take necessary actions to prevent it from happening again, I hope you let the front desk know to get you the replacement towels.

10/10 Excellent

Michael, Tomball

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and pricing was awesome.
Stayed 1 night in Feb 2024

10/10 Excellent

Austin Refrigeration

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and a nice staff. Not the best area of Texas, but an oasis of comfort and class in an otherwise kind of seedy part of town.
Stayed 1 night in Jan 2024

10/10 Excellent

larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing, king size room was a great layout, spacious. The menu was great but also has many available restaurants with great moods around the hotel. A great getaway from the city to relax.
Stayed 1 night in Dec 2023

4/10 Poor

Nykeila

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Sanjiv on Dec 29, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please provide us with more detailed feedback and we will be using the feedback to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 281-306-7057.Sincerely,44759 PropertyGeneral ManagerBest Western Premier Executive Residency Grand Texas Hotel

8/10 Good

Amanda

Stayed 1 night in Nov 2023

8/10 Good

Macey

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Kay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls
The check in was a bit slow but overall tge place is great
Stayed 1 night in Nov 2023

10/10 Excellent

Elvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and food in the area
Stayed 1 night in Oct 2023

4/10 Poor

Brittany

Stayed 5 nights in Oct 2023

2/10 Terrible

Aimee

Stayed 2 nights in Oct 2023

6/10 Okay

Rubiel

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Front desk was not welcoming!
Stayed 2 nights in Oct 2023

10/10 Excellent

Vanessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to pay for your own breakfast, they don’t provide intercontinental breakfast.
Stayed 2 nights in Oct 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Amenities
The hotel was great! The staff are very friendly and helpful. The rooms are very nice with big comfy beds and lots of pillows. The shower was awesome! My only complaint, is, and it is of no fault of the hotel or its staff, is all the road construction in the area.. that cannot be helped.. it’s a constant thing in the Houston area. Don’t let the road construction deter you from staying in such a nice hotel.
Stayed 2 nights in Aug 2023

8/10 Good

Beverly

Liked: Staff & service, property conditions & facilities
I dropped something and when i got it from under bath sink counter it was dusty and dirty so I know it had not been cleaned under the sink and sink was partially stopped up.
Stayed 3 nights in Jul 2023

6/10 Okay

Kim

Stayed 1 night in Jul 2023

10/10 Excellent

Tammy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Stayed 2 nights in Jul 2023

6/10 Okay

Carolyn

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
July 1-2 2023
Rated eco friendly because air conditioner not turned on until we got to room taking 2 hrs to cool off. Front desk staff problems checking in. Took forever, no one happy with them. Got our room, 15 min later in comes another family who they also assigned room to. Got locked in ice/laundry room. After about 10 minutes a maid heard me knocking on door and walls. Address on website and email takes you to another Best Western about 10 miles away. Yes we did that first. Had to enter name of hotel on GPS to get there. Hotel has some nice features but you expect better service and management from this level. Stayed somewhere else the next night.
Stayed 1 night in Jul 2023

2/10 Terrible

Rachel

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We went for a baseball tournament so I understand the hotel was busier than normal. When we first arrived check in was fine. I did have to wait because someone was in front of me. We got to our room which was on the first floor and started checking beds. One bed was fine but the other had a orange/red stain on the comforter. We just took it off the bed and slept under sheet. Then we noticed the cloth chair was covered in red stains. The room was extremely hot and humid but was able to adjust the temperature. We were too tired to make a fuss that evening. The next morning we noticed little bugs all over the floor. We decided to cancel our reservation for the following night and find a new hotel. Since Orbitz makes it difficult to cancel and refund, we informed the manager of the issues in our room & showed him pics. He was very kind and apologetic and told us we could switch rooms but had to wait for one to be cleaned. We did have to leave for a baseball game so when we came back we went to the front desk to find two of the receptionist checking in one person. I was getting irritated at how long it was taking so I went to our current room and my husband stayed to handle. I came back after 15-20 minutes and he still had no answer of what room we were being switched too. It appears the receptionists are not decision makers and couldn’t decide where to move us. Finally had the manager come over to decide for them and moved us to the 4th floor. No stains or bugs in the new room.
Stayed 2 nights in Jun 2023
Response from SK on Jul 3, 2023
We apologize for your inconvenience. We received too many last minute reservations as the other hotels were sold out. Eventually we also got sold out. We had to bring in temporary help to clean so many rooms in a short time and it seems like the room you were checked in didn't get inspected and that is why we offered you 2-room suite at no additional cost. Your feedback is very important to us and we are taking internal actions to address this.

10/10 Excellent

Diandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed our stay. Everything was clean and everyne was nice and helpful.
Stayed 2 nights in Jun 2023

4/10 Poor

Thomas

Liked: Property conditions & facilities
Disliked: Staff & service
The staff wasn't paying attention. Ghey wrote '312' for my room...turns out it was room '212' that they gave me. I had to go back to the front desk for linens for the pull-out sofa and had to wait 30 min. for them to check in a guest in front of me.
Stayed 1 night in Jun 2023
Response from SK on Jul 2, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice and quiet. The room was huge and very clean.
Stayed 1 night in Jun 2023

10/10 Excellent

Donna

Stayed 1 night in Jun 2023

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I thought the room was awesome, especially for the price. Very comfortable bed with good night shade. It had a six jet stand up spa including a rain shower in the shower.
Stayed 1 night in Jun 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Thoi

Traveled with family
Liked: Cleanliness
Inconvenient getting basic services ( towel empties trash) after hours
Stayed 6 nights in May 2023

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Tiffany

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than most expensive hotels!!
It was more than expected. Decor is on point down to the little details. I love the outside deck and bed was really soft and comfy.
Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for what we needed.
Stayed 2 nights in Apr 2023

4/10 Poor

Tara

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from SK on Apr 13, 2023
Thanks for staying with us! Please let us know how we can imporve our services.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
L
Stayed 1 night in Apr 2023
Response from SK on Apr 13, 2023
Thank you for your business! We look forward to serving you again.

2/10 Terrible

Brandy

Disliked: Cleanliness, property conditions & facilities
Very dirty
Stayed 1 night in Mar 2023
Response from SK on Mar 14, 2023
We apologize for any inconvenience you may have experienced during your stay.

6/10 Okay

Sebastian, Del Valle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from SK on Apr 13, 2023
Thank you for your business! We look forward to serving you again.

2/10 Terrible

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Got there a 3pm no staff at counter. Waited 30 min still no one showed up. Lucky a guy working on repairs showed up and called the boss. He helped me to check in. Got in my room at 415pm. A 1:15hr check in time is a TOTAL JOKE. Oh and they still made me pay the full price.
Stayed 1 night in Feb 2023
Response from Sanjiv on Feb 17, 2023
We apologize for the inconvenience. We have already taken actions and fired the front desk agent that went missing. We went through the surveillance cameras and as per that the front desk agent went missing at 2:35 PM, you walked in at 2:37 PM and the maintenance guy came to help you at 2:41 PM. The check-in was finished by 2:52 pm.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room. Friendly staff
Stayed 1 night in Feb 2023
Response from SK on Mar 14, 2023
Thanks for nice feedback. We really appreciate it and look forward to serve you again in future.

4/10 Poor

Patsy

Traveled with partner, Traveled with pets
Liked: Property conditions & facilities
Disliked: Staff & service
The property was right off the highway so it was convenient. The rooms were spacious and fairly new. My check in was disappointing as it took about 30 min for 1 girl to do a check in and when I had already informed her and showed documentation for my ESA and swiped my card for incidentals she began arguing with GM/Owner not sure what he was that she QUIT in the middle of my check in. The first room I was given smelled like Urine and they switched me, but I took about a whole 1hr from check in to get settled into my room.
Stayed 2 nights in Jan 2023
Response from Sanjiv on Jan 23, 2023
We really apologize for the delay in your check-in. The girl at the front desk was new and she did end up quitting in the middle which was embarrassing. On top of that we delayed your check-in trying to switch you to the first floor. We try not to have animals on the upper floors so that we don't get complaints from the guests that are allergic to pets.Once again, apologies from my side. We hope your experience besides the delay in check-in was positive.

2/10 Terrible

Ibrahim

Traveled with group
Liked: Amenities
Disliked: Staff & service
Really drunk guy was running around from midnight to 4am and they didn't do anything about it until he pulled the fire alarm. The fire alarm went off from about 4:00am to 4:30am. They didn't offer any discount or refund
Response from Sanjiv on Jan 23, 2023
Our apologies for the incident that happened at the hotel. It was the new years' eve and lot of people were drunk. Our staff didn't know about this guy till it was too late. He caused us lot of damage and we wish we had a way to prevent this from happening.Once again, our sincere apologies for this incident that caused inconvenience to lot of guests.

10/10 Excellent

Delia A

Stayed 1 night in Dec 2022

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Denise

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly & helpful. Facility was clean and had a nice clean smell. unhappy with lack of HOT water for shower, barely “warm”. 7:45 am room 407. Privacy violated as we returned to our room, we had hung the “privacy please” on the door handle and our room had been entered, Bed was made, trash taken & fresh towels. Very disturbing! Nothing was taken and our items were untouched. The shower cap that was provided I used and was planning to use again but it had been removed?! Frustrating
Response from Best Western Premier on Dec 19, 2022
Thanks for your stay. Just as we verbally apologized before, we do it again. There was a confusion with the tag of HSKP Cleaning Service. We offered cleaning in your room and we left everything clean and fresh. Most of the guests request it, everything was done perfectly, just a very small detail that was not leaving another Shower Cup that was your frustration, We apologize again.

2/10 Terrible

Tracy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ridiculous that you have rooms ready but want to charge us to check in before 3 PM
Stayed 1 night in Dec 2022
Response from Best Western Premier on Dec 19, 2022
We appreciate your stay. Just like other Hotels implemented the Early Check In Fee, we make a huge effort to rush to have the rooms ready, knowing that Check Out is 11am and guests want to Check In at 12 noon. We appreciate your preference

2/10 Terrible

Enrique

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Bugs as soon as I entered the room. Customer service is terrible
Response from Best Western Premier on Dec 15, 2022
We appreciate your stay. We apologize to hear about the inconvenience, we use the services of a company in charge of Pest Control, we will let them know what happened. Thanks again