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Reviews of Knights Inn New Florence

2 out of 5
Knights Inn New Florence
Booneslick Road, 403, 403, New Florence, MO

Reviews

6.6
Rating 10 - Excellent. 71 out of 436 reviews" "
Rating 8 - Good. 147 out of 436 reviews" "
Rating 6 - Okay. 100 out of 436 reviews" "
Rating 4 - Poor. 58 out of 436 reviews" "
Rating 2 - Terrible. 60 out of 436 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Georgina, Evansville

Liked: Cleanliness, staff & service
Quiet
Stayed 1 night in May 2024
Response from KP on May 22, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

4/10 Poor

Howard

Traveled with partner
Disliked: Amenities
Took forever for anyone to come to the front desk to get checked in. Stayed two days and there was no breakfast provided even though it was advertised. The stay wasn’t horrible but it wasn’t all that great either
Stayed 2 nights in Apr 2024
Response from Guest Relations on May 3, 2024
Dear Howard,Your feedback on your recent stay is greatly appreciated. Please accept our apologies for any lapse in attentive service. Our priority is providing top-notch hospitality, and this will be discussed internally to ensure this standard is upheld. We also regret to hear of your disappointment with our offerings, and we will keep your comments in mind for improvement. Thank you for sharing your thoughts, and we hope to welcome you back for a better stay overall.

2/10 Terrible

stacy

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were dirty, tub was gross, and there were bugs on the counter and in the bathroom. We asked for extra blankets for both beds, but only 1 extra was available. Beds were also very hard/not comfortable at all. We ended up not staying the second night because of a family emergency, but they said they could not refund the 2nd night because we had booked thru Expedia. Could you please let me know if a refund for the 2nd night is possible? Also, one other thing, all of the emails from Expedia to me have been addressed to Stacy, and all the text messages were addressed to Shitley (not kidding). My name is Shirley Parker.
Stayed 2 nights in Apr 2024
Response from Guest Relations on Apr 21, 2024
Dear Shirley,We are so sorry that our accommodations failed to meet your expectations. What you have shared is a poor reflection of the standards we adhere to, and we will share your concerns with the respective teams so improvements can be made. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday. Regarding the refund, please reach out to the third-party site, as they are better equipped to assist with billing concerns.

4/10 Poor

Caleb

Disliked: Cleanliness
Blankets were dirty had to ask for new ones Advertising was wrong. No breakfast and no pool. Worker was nice and polite.
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 19, 2024
Dear Caleb,While we're happy to know that our friendly team members impressed you, we're sorry to hear about any cleanliness concerns, as well as any disappointment in our available amenities. While we provide every new guest with a freshly washed blanket, your feedback is gratefully received, and we will be sure to discuss your comments internally so that improvements can be made in the future. Thank you, and we hope you'll give us another chance soon.

2/10 Terrible

Marc

Liked: Staff & service
Disliked: Cleanliness
No breakfast, smelled like weed so bad it was coming into your room. Will not be staying at this hotel again
Stayed 2 nights in Apr 2024
Response from Kp on Apr 7, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

2/10 Terrible

Judy

The floors were dirty in the bathroom and bathroom, no continental breakfast ( we were told they didn’t have enough staff to serve breakfast) and the lock on the door to our room didn’t lock. There was no need for a key to get I the building and didn’t need a key to get into the room 😏
Stayed 1 night in Mar 2024
Response from kp on Mar 5, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

4/10 Poor

CHARLES

Disliked: Cleanliness, staff & service
the front desk could not find my reservation
Stayed 1 night in Feb 2024
Response from Kp on Feb 26, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

6/10 Okay

Carol

Liked: Staff & service, room comfort
Quiet hotel just needs some improvements.
Remodeling. Needs more attention from housekeeping and maintenance. Rm 107 needed dusted. Dust on lamp shade, bathroon not swept. Sink needed stopper, bathtub needed new shower head. Supposed to be non smoking and the first 6 rooms you have to pass are smoking. Need different entrance for non smokers so they dont have to breath the smoke in the hall. need listing for tv. The one on the tv you could not see the.channel numbers on. Bed very comfortable, quiet hotel has non slip bathtub (wonderful).
Stayed 2 nights in Feb 2024
Response from kp on Feb 8, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

2/10 Terrible

Bonnie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty bathroom and smoke filled smell
Room wasn’t clean. Hair on the bathroom sink/counter and floor. Floors were not vacuumed since there was dirt and trash pieces on the floor. And while the confirmation email said it was a smoke free facility, it absolutely is not. By morning I was getting sick, and after recently having pneumonia this was the last smell I needed to be around. I was stuck there since I broke down while traveling and my vehicle was in the shop. No breakfast. Hard to understand staff since they struggle with English. Poor rating all the way around.
Stayed 1 night in Jan 2024
Response from Kp on Jan 31, 2024
Thank you for sharing your feedback. We're sorry to hear about any disappointment in the upkeep of our accommodations during your visit. Our team will discuss your feedback internally and make improvements for the future, as this is never the experience we want our guests to have. Many travelers make us their go-to accommodations in the area because of our comfortable rooms, competitive rates, and helpful service. It's our hope we'll have the opportunity to change your perceptions on a future stay.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kp on Jan 31, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mc Donalds , bas and gas station nearby.
Stayed 1 night in Jan 2024
Response from Kp on Jan 31, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

2/10 Terrible

Crystal, Travelers Rest

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The furniture was very unique other than that the front desk Sucked...Never really smiled or offered assistance when I requested a first floor room. This hotel had NO ELEVATOR and I HAD TO CLIMB 2 FLIGHTS OF STAIR WITH TWO BAD KNEES TO GET TO .Y ROOM... NOT ONLY DID THE TOILET NOT FLUSH BUT i had to fill the ta k up in order for the toilet to flush!!!
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 27, 2023
Dear Crystal,Thank you for reaching out, and we're glad you enjoyed our unique furniture. However, we regret that our service and accommodations fell below your expectations. Rest assured, your feedback remains vital and will be shared with the respective teams as we constantly work hard to improve and enhance our guest experience. Please consider returning down the line for a better visit and allowing us to display our authentic, caring spirit of hospitality.

6/10 Okay

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We stayed three nights and nobody cleaned our room we had to go the the front desk and get trash bags and gather our trash. We also had to go to front desk and get clean towels. There was also no breakfast as advertised. They said they didn’t have enough help
Stayed 3 nights in Dec 2023
Response from Kp on Jan 31, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Response from kp on Feb 8, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

6/10 Okay

Gerald

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Furniture
Stayed 1 night in Dec 2023
Response from Kp on Jan 31, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

4/10 Poor

Gloria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed. Not as described. No continental breakfast. No 24 hour front desk. Cleaning practices not as described. Comforters had burn holes and door safety latch was broken and unusable. Side door opened without key.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 10, 2023
Dear Gloria,We're sorry to hear that you didn't have a good experience with us overall. Please accept our apologies for any disappointment in our available amenities and the upkeep of our accommodations during your visit. All of your comments will be discussed internally, and we'll make improvements where necessary. Please consider giving us another chance soon; we know that we can change your perceptions.

10/10 Excellent

Bernd

Stayed 1 night in Dec 2023
Response from Lp on Jan 31, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Ok place to stay
Stayed 2 nights in Nov 2023
Response from Kp on Jan 31, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

2/10 Terrible

Perry

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I can’t fully get across the experience, but I entered a deserted and blazingly hot lobby filled with mattresses from some never explained or visible renovation, check-in was a frustrating exercise with a woman in her pajamas (at 4:30 PM or so) who asked me to explain what kind of room I had reserved and whether I had already paid for it, which I had, but she kept asking the question several times before eventually just sort of shrugging and seemingly assigning me a room on the fly. Flickering lighting and a deeply unpleasant ambiance was pervasive. Room was fine, save that the door had clearly been busted in before as the door guard was broken off and it’s broken base had been left on the door, and the window screens had been partially peeled away, possibly from the inside, which if taken together could tell a story. Other events suggested a rough environment for guests, but I don’t put that on the hotel. Not an experience I’d be likely to repeat voluntarily.
Stayed 1 night in Nov 2023
Response from Kp on Nov 4, 2023
Thanks for staying with us

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Only as a last resort!
This was are only choice as for some reason the hotels we checked were full. The comforter was dirty so we just took it off the bed. They advertised breakfast but only had coffee which was the worst thing I have ever had and couldn’t drink.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 29, 2023
Dear Mark,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. What you have described does not convey the high-quality standards we uphold ourselves to, and we are sincerely sorry about the inconveniences you encountered with our accommodations and amenities. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.

2/10 Terrible

David, Concord

Disliked: Amenities, property conditions & facilities
The “complimentary breakfast” offered on the website does not exist The electronic card for door entry did not work Once in the room, the room had not been cleaned nor made up The remote for the tv turned out to be the wrong one for the television The printed guide for TV channels is inaccurate to the point of being useless
Stayed 1 night in Oct 2023
Response from kp on Oct 23, 2023
Thank you for sharing your feedback. We're sorry to hear about any disappointment in the upkeep of our accommodations during your visit. Our team will discuss your feedback internally and make improvements for the future, as this is never the experience we want our guests to have. Many travelers make us their go-to accommodations in the area because of our comfortable rooms, competitive rates, and helpful service. It's our hope we'll have the opportunity to change your perceptions on a future stay.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was in order ,
Stayed 2 nights in Oct 2023
Response from kp on Oct 20, 2023
Thank you for sharing your feedback. We're sorry to hear about any disappointment in the upkeep of our accommodations during your visit. Our team will discuss your feedback internally and make improvements for the future, as this is never the experience we want our guests to have. Many travelers make us their go-to accommodations in the area because of our comfortable rooms, competitive rates, and helpful service. It's our hope we'll have the opportunity to change your perceptions on a future stay.

4/10 Poor

Gregory, Dayton

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not as advertised. There was no restaurant. There was no room service. TV was very small. Refrigerator microwave just sitting on the floor in a corner. Sheets and towels very thin and worn. pool was not open. There was no breakfast. It will do if you’re looking for a cheap place to sleep at night. But don’t expect anything else.
Stayed 2 nights in Oct 2023
Response from Guest Relations on Oct 18, 2023
Dear Gregory,Thank you for taking the time to share your thoughts after your recent stay with us. We are glad that you found our rates affordable. However, we are disheartened that we were unable to meet all of your expectations. This is not a typical experience since our team always strives to provide the best service possible. We will be sure to share your feedback with our team. Please consider booking another stay with us, so we can exceed your expectations.

2/10 Terrible

claudette

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a Good Stay
No breakfast due to “shortage of workers”, no drinking glasses in room, clean but too strong smell in hallway, no elevator, stairwell was filthy, window screens with holes on front side of hotel. I didn’t feel safe because of the condition of the hotel. Perhaps you should remove this from your list of available hotels.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 14, 2023
Dear Claudette,Thank you for your feedback. Our team strives to provide a safe and comfortable environment, and we have passed along your feedback to ensure an even better stay for our future guests. In the future, please consider giving us another chance to impress you.

6/10 Okay

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was fairly clean and beds were comfortable, but entered to room to the stench of stale marijuana smoke. Overall nice for an overnight stay with some hallway areas in need of a vacuum.
Stayed 1 night in Oct 2023
Response from kp on Oct 20, 2023
Thank you for sharing your feedback. We're sorry to hear about any disappointment in the upkeep of our accommodations during your visit. Our team will discuss your feedback internally and make improvements for the future, as this is never the experience we want our guests to have. Many travelers make us their go-to accommodations in the area because of our comfortable rooms, competitive rates, and helpful service. It's our hope we'll have the opportunity to change your perceptions on a future stay.

6/10 Okay

Lonnie

Traveled with group
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from kp on Oct 20, 2023
Thank you for sharing your feedback. We're sorry to hear about any disappointment in the upkeep of our accommodations during your visit. Our team will discuss your feedback internally and make improvements for the future, as this is never the experience we want our guests to have. Many travelers make us their go-to accommodations in the area because of our comfortable rooms, competitive rates, and helpful service. It's our hope we'll have the opportunity to change your perceptions on a future stay.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from kp on Oct 6, 2023
Thank you for sharing your feedback. We're sorry to hear about any disappointment in the upkeep of our accommodations during your visit. Our team will discuss your feedback internally and make improvements for the future, as this is never the experience we want our guests to have. Many travelers make us their go-to accommodations in the area because of our comfortable rooms, competitive rates, and helpful service. It's our hope we'll have the opportunity to change your perceptions on a future stay.

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here last week while traveling across country with my dog. The owner of the hotel is very kind and professional. It’s a very convenient location accessible right off of I70. I would definitely stay here again.
Stayed 1 night in Sep 2023
Response from kp on Oct 6, 2023
Thank you for sharing your feedback. We're sorry to hear about any disappointment in the upkeep of our accommodations during your visit. Our team will discuss your feedback internally and make improvements for the future, as this is never the experience we want our guests to have. Many travelers make us their go-to accommodations in the area because of our comfortable rooms, competitive rates, and helpful service. It's our hope we'll have the opportunity to change your perceptions on a future stay.

6/10 Okay

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not stay again
Exterior recently renovated. Looks nice. Our room looked like it was recently painted. But shower curtain and shower head were extremely dirty. Stains on carpet in room. Room had a strange odor. Looks like they need to continue with renovations. No breakfast. No one at front desk at check out. New hotel almost completed next door. Might put this one out of business.
Stayed 1 night in Sep 2023
Response from kp on Oct 6, 2023
Thank you for sharing your feedback. We're sorry to hear about any disappointment in the upkeep of our accommodations during your visit. Our team will discuss your feedback internally and make improvements for the future, as this is never the experience we want our guests to have. Many travelers make us their go-to accommodations in the area because of our comfortable rooms, competitive rates, and helpful service. It's our hope we'll have the opportunity to change your perceptions on a future stay.

2/10 Terrible

Al

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very over advertised , in our room there was holes in the carpet the night lock was broken tv wasn’t working the paint was coming off walls the mattress was wore out no breakfast or snacks and we will not come back
Stayed 3 nights in Sep 2023
Response from Guest Relations on Sep 29, 2023
Thank you for sharing your feedback. We're sorry to hear about any disappointment in the upkeep of our accommodations during your visit. Our team will discuss your feedback internally and make improvements for the future, as this is never the experience we want our guests to have. Many travelers make us their go-to accommodations in the area because of our comfortable rooms, competitive rates, and helpful service. It's our hope we'll have the opportunity to change your perceptions on a future stay.

4/10 Poor

Leslie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No breakfast as specified on website. Outer doors were not locked at night. Hotel was remodeling when arrived and several rooms were open. Dirty carpet in rooms. Would not stay there again.
Stayed 4 nights in Sep 2023
Response from Guest Relations on Sep 29, 2023
Dear Leslie,Thank you for taking the time to share your comments. We're sorry to hear about any cleanliness or upkeep concerns during your visit. It's important to us that all guests feel secure and comfortable throughout their stay. Your feedback will be discussed internally so that we can ensure we are consistently putting our best foot forward. It's our hope you'll reconsider and join us in the future so we can deliver a stay worthy of a five-star rating.

4/10 Poor

Sue

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was smelly, dirty. The bedding was stained. The towels were old. One small bar of soap. The bar lock was broken. The back door was broken…you did not have to use your card to come into the building. The screen to our room had been cut. The carpet in the room had chunks out of it.
Stayed 2 nights in Sep 2023
Response from Guest Relations on Sep 22, 2023
Dear Sue,Your voice is important to us, and we appreciate you making it heard. We are very sorry for our housekeeping shortfalls as well as for any disappointment with the condition of our accommodations. Guest feedback only helps us improve, and that is what we intend to do. If there is any chance to welcome you back and change your perceptions, we'd be thankful for it.

4/10 Poor

Kathryn

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Noisy repairs—no breakfast. Shabby facilities
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 17, 2023
Dear Kathryn,While it was a pleasure to have you stay with us, we regret that some aspects of your stay fell short of expectations. We apologize for any disturbance you experienced from improvements happening on the property. It is our goal to always work to be even better for our future guests while not impacting our current ones. This will be shared with our staff. Safe travels, and we hope to welcome you back for a better experience the next time you are in New Florence.

2/10 Terrible

Bryan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under renovation construction. No pool, no breakfast. Scaffolding blocking doors and hammering beginning outside the window at 8 on the nose. Wish any of the above had been disclosed before arrival.
Stayed 2 nights in Sep 2023
Response from kp on Sep 12, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

2/10 Terrible

Laura

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was cluttered, under construction. The room was dirty. Bedspread was stained. Sheets and blanket were too short for the bed. Drywall missing above shower. Though it said breakfast available, a sign was on the door saying due to staff shortage no breakfast would be available. No coffee maker in the room.
Stayed 1 night in Sep 2023
Response from kp on Sep 12, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

4/10 Poor

Kimberly

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When asking for extra linens, the front desk guy made me follow him upstairs into an empty room to pull linens off another bed. No accommodations, no breakfast, no pool. The best part was how I bothered we were but seemed like anything we asked for was not available such as linens, trash bags, etc.
Stayed 3 nights in Sep 2023
Response from kp on Sep 12, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place!!
Only hotel with pool in the area and breakfast included!! Main reason we selected it. We Go to check in and the first thing we see is a sign saying no breakfasts and no pool!! No where on website did it indicate these services were no longer. Right out of gate total disappointments!! Seemed like Bait and Switch!! Room not clean, bathroom needed work, carpet dirty , I would not even take my shoes off!! Appliances all marked up with permanent marker. Never came to freshen room. No new clean towels, one cup in room, No added shampoos ,etc for day two. Sheets had stains. They may have been washed, but permanent stains. Gross!! I didn't even want to sleep in the bed. Horrible. Do not go here!! They are not investing in keeping this place in any acceptable condition. Avoid!!
Stayed 1 night in Aug 2023
Response from kp on Aug 23, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

2/10 Terrible

Rick

Traveled with partner
Disliked: Amenities
Made reservations on the internet locked in the hotel soon as I got there it was a different cost, went to the room roaches were laying everywhere the bathroom was full of roaches and and just plum nasty, I reserved a no smoking room and the lady told me when I checked in yes you are getting a smoke free room, well soon as I opened the door it hit me and if it was a smoke free room why is there a ashtray sitting on the table by the TV guys I’m just saying I read the reviews before renting this room and I thought okay this is all I need but damn I am not really picky but when you are traveling and it’s late and you get to your hotel all you want to do is relax and enjoy your afternoon please all I am saying is this hotel is not the place you want to be after a long day on the road regardless of what you see on line about this property BEWARE STAY AWAY FROM HERE we left and went right around the corner and it was heaven thanks for your time
Stayed 2 nights in Aug 2023
Response from kp on Aug 23, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Not unless you HAVE no other choice.
Horrible hotel. It was the only one we could find near the town we were visiting for a last minute trip. Wet wash cloth on counter when we checked in room. Sheets, pillows and towels were dingy and yellow. Shower curtain dirty. Frig freezer frozen over and leaking because it wouldn’t shut. Something sticky on remote. Roaches in bathroom in middle of night.
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 12, 2023
Dear David,Your voice is important to us, and we appreciate you making it heard. We are very sorry that your room was not adequately prepared for your arrival. We will speak with our team regarding our housekeeping shortfalls and ensure our performance improves. You can also rest assured that we will eradicate any future concerns regarding pests. Thank you for your time.

8/10 Good

bobbie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The rooms were simple but clean. The breakfast was not available due to staffing. Actually the staffing is I believe a family that lives on site and you never see anyone up front at all. Construction made it a little difficult to get to and there is no food except McDonalds within walking distance.
Stayed 1 night in Aug 2023
Response from kp on Aug 18, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

4/10 Poor

P

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I've been staying at this hotel for the last several years ... it's at a convenient location when I'm in town visiting my family. Nothing has been done to this property since my first visit, so obviously it's in severe need of a remodel, a deep clean, new carpet, new furniture, paint, etc. The carpet was stained in my room, the towels were yellowed from too much bleach and too many washings, the bedspread was also stained, the walls were filthy, the bathroom didn't feel clean (I cleaned it before I used it!), the refrigerator made a terrible clicking noise, etc. The have a pool, but it was never opened this year and its disgusting. I'm sorry to say, unless there just any other option (which there's a nice option now), I won't be back. The price seemed good at the time, but now I definitely feel that I overpayed by a LOT.
Stayed 2 nights in Jul 2023
Response from kp on Aug 2, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

4/10 Poor

Paulina

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
I will never stay here again. The floors were sticky, there was still a dirty towel hanging in the bathroom, the shower curtain looked filthy, the door wouldn’t latch unless you pushed it really hard and the inside safety flip lock was broken (only attached to the wall on the top of it). They did not have the continental breakfast advertised (only coffee) and the pool in their listing had not even been opened or cleaned for the summer (it’s the end of July).
Stayed 2 nights in Jul 2023
Response from kp on Aug 2, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that you could do a load of laundry for $3.00. no breakfast so that was inconvenient, no coffee in the room was also very inconvenient. The owners were very friendly and attentive.
Stayed 1 night in Jul 2023
Response from kp on Jul 29, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed spending the night at the Knights Inn. Price was reasonable. Comfortable evening .
Stayed 1 night in Jul 2023
Response from kp on Jul 5, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

2/10 Terrible

Allan

Business traveler
Disliked: Cleanliness, property conditions & facilities
I booked this room for an Otr truck driver because his ac went out in the truck and it was rather hot , driver checked but didn’t stay because he didn’t want share the room with Cockroaches and the filth
Stayed 1 night in Jun 2023
Response from kp on Jul 1, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service
Clean room
Fair stay. Clean beds. Bugs in the bathroom including the tub. Just needed a place to rest. Friendly people. No breakfast available.
Stayed 1 night in Jun 2023
Response from kp on Jul 1, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The whole staff was nice and friendly.
Stayed 3 nights in Jun 2023
Response from kp on Jun 12, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

8/10 Good

edward

Stayed 1 night in May 2023
Response from kp on Jun 19, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from kp on May 25, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Knightsinn - New Florence, MO. Sincerely, Hotel Managment

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
There was no breakfast and the pool wasn't open because they don't have enough help. The bedspread had stains on it. The AC unit was very noisy and we could hear a dog in the room next door.
Stayed 1 night in May 2023
Response from kp on May 17, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the KNIGHTSINN - New Florence, MO