Classic Twin Room | Desk, blackout drapes, soundproofing, iron/ironing board
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Reviews of The Koos Hotel

3.5 out of 5
The Koos Hotel
No. 219-2, Chung Shing Rd., Sec. 3, Hsin-Tien, New Taipei City

Reviews

7.2

Good

Rating 10 - Excellent. 42 out of 233 reviews" "
Rating 8 - Good. 97 out of 233 reviews" "
Rating 6 - Okay. 63 out of 233 reviews" "
Rating 4 - Poor. 17 out of 233 reviews" "
Rating 2 - Terrible. 14 out of 233 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Rita, Okemos

Traveled with family
Liked: Staff & service
We like the location, we stayed at this hotel each time when we go back to Taiwan. But the hotel is getting old , I think may need some upgrades bathroom like shower door. I see some mold in the shower wall. It is very humidity in the room. A young lady in the front desk is very helpful and nice.
Stayed 3 nights in Apr 2024

8/10 Good

Robbie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the train station was nearby, as well as the access to nearby convenience stores.

8/10 Good

CHIH-SHENG

Stayed 1 night in Dec 2023

10/10 Excellent

Carter

Stayed 1 night in Dec 2023

6/10 Okay

MASASHI

Stayed 1 night in Dec 2023

10/10 Excellent

Yan-Ting

Stayed 1 night in Oct 2023

4/10 Poor

Yen Ju

Stayed 2 nights in Aug 2023

2/10 Terrible

John

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room had no heat and was cold. my kids were cold and night and got sick. when we told them we could not stay any longer, they were rude and refunded me only one of the two remaining nights
Stayed 4 nights in Mar 2023

2/10 Terrible

CHUAN-YANG

Stayed 1 night in Mar 2023

4/10 Poor

samantha

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty but cheap
Stayed 1 night in Feb 2023

4/10 Poor

Lillian

Disliked: Cleanliness, amenities, property conditions & facilities
Properties is very dirty. Look like they never take care it. I only can give 1 star. But location is good.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel location is great, it has small garden that keeps away busy traffic noise; but it is convenient to get daily necessity. However, the facility is very old, dirty carpet and mold in the bathroom.
Stayed 11 nights in Feb 2021
Response from koos hotel on Mar 4, 2021
Thank you for your advice and we will try our best to improve

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2021
Response from 櫃檯 on Feb 27, 2021
貴賓,您好 謝謝您的蒞臨指教,謝謝.

8/10 Good

Chao

Traveled with family
Liked: Staff & service
Stayed 11 nights in Dec 2020
Response from 感謝您的指教 on Dec 22, 2020
謝謝您寶貴的意見 我們會更加致力精進 謝謝

10/10 Excellent

Shui

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from 櫃檯 on Apr 14, 2020
您好： 感謝您入住我們飯店，也感謝您給予我們指教，歡迎您即時反應問題，我們才能改進，期待您下次蒞臨。 新店仲信商務會館

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Torn curtains, dirty windows and more spiders in the room
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with partner
Location is good, quite near to Tzu Chi Hospital. What I did not like is the place they served breakfast. There were many small cockroaches seen near the serving area.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Stayed 3 nights in May 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
One time only
The hotel is in a church plaza which is a bit weird but no big deal. Main problem is the hotel is super old and not in a charming way. The room we got had extensive water damage to the ceiling to the point where I was worried in the back of my mind about it coming down on us while we slept. The walls had strange stains, I don’t know if it was blood but it was dark and rust colored. The room was functional and nothing bad happened to us but I would not want to stay there again.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, close to MRP, restaurants, nice breakfast
I was there on business and this hotel was within walking distance of the office so fit my needs well. The included breakfast was hearty and good, there were a lot of restaurants also within walking distance, as well as a convenience store for anything you forgot and the MRP (metro). The room and hotel were clean and rate very reasonable. The beds are very firm, but I found my neck issues better while there so more noting it than complaining. The room was borderline too cool and I couldn’t find a good way to adjust. This was in February so it was cooler in general and again, more of a note for anyone sensitive to that. Overall, I would recommend this hotel.
Stayed 5 nights in Feb 2019
Response from Leila Huang on Feb 24, 2019
Dear guest, Thank you for choosing our hotel and giving us a good reviews. We will submit your comments to our superiors. We look forward to your next stay. Chinatrust Executive House

8/10 Good

BERNADETTE

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Leila on Feb 22, 2019
您好： 感謝您入住我們飯店，也感謝您給予我們好評，希望下次有機會再次為您服務。 新店中信商務會館 Thank you for choosing our hotel. We are appreciate that you gave us good points and expect you will come back again. Chinatrust Executive House

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Taipei
The staff and workers were great!
Stayed 8 nights in Jun 2018

6/10 Okay

hai

Disliked: Property conditions & facilities
It's not terrible, but it's not good
I don't go to 3 star hotels often because the job pays for my trips. I decided to go with this one because I like racking up hotels.com rewards, and this was the only one near my work that was walking distance. So those two facts were a deciding factor. The hotel could use some new carpet. The hallway carpet on my floor, 9th floor, were pretty stained. My room has some ceiling stains, and the furniture is ordinary. The tables have lots of condensation stains. THe bed is super firm. I didn't mind that too much. I couldn't get the wifi to work after it connected. I didn't bother and fell back on my phone hotspot. The bathroom was better than the bedroom. All tile floors with a drain so you could actually pull the shower head out towards the sink and wash yourself without worry about flooding the room. Hot water takes a bit to build up. It's got a bidet. Normal bathroom amenties. I'm not a 'service' person type so I can't rate the cleaning service. My major complaint is that the room smells like cigarettes. Taiwan's a smoking country, and you can't expect a 3 star hotel to rid these rooms of cigarette smoke from violators.
Stayed 5 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2018

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guests from Canada
Our experience was really bad because of cleanliness. One of the quilts was dirty, the family member who slept in that bed got bug bites. Some of the clean towels had hairs in it. The bathroom floor tiles got wet after we flushed the toilet, cause water came out from the caulking of the tiles. The only thing that we are happy is the location of this inn, it is only five minutes walk to the MRT (subway).
Stayed 4 nights in Dec 2017

10/10 Excellent

Na

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Great
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay memory
comfort room with larger space than normal in the area. clean & nice service. breakfast is not plenty but good enough and delicous. High CP value.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
OK
Spacious room, bathroom was not too clean.

6/10 Okay

Wang

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
設備太老舊了，入住第一天，就發現發房間的熱水壺蓋子是鬆脫的，一倒水蓋子就掉，房務管理不好，應該主動更換新的，不是讓客人自己去櫃檯要求。另外就是隔音很差，樓上住戶洗澡，聽得非常清楚，以這樣的老舊設備，這價格算太貴了！
Stayed 5 nights in Feb 2024

4/10 Poor

Naoki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
浴槽はなし。シャワーのみですが、下の床が割れています。シーツ、掛け布団カバーの交換はありませを。 汚れが付いていても変えないようです。 安いホテルですが、汚れているなら交換はしてもらいたい。 場所は駅から大変近く、コンビニ、食堂は多数あり便利。近隣には朝市が開かれており、中山辺りでは見れないローカルな光景は楽しめる。
Stayed 6 nights in Dec 2023

6/10 Okay

Elaine

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
較舊，特別是洗手間，床較硬，冷氣凍，不過位置好，大坪林站附近多餐廳，可步行至裕隆城及家樂福
Stayed 2 nights in Dec 2023

6/10 Okay

CHI HAN

Business traveler
Disliked: Staff & service
。

6/10 Okay

CHI HAN

Business traveler
Disliked: Staff & service
。

6/10 Okay

CHI HAN

Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Chia Yu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
近台北慈濟醫院
整潔乾淨交通便利
Stayed 3 nights in Oct 2023
Response from ＿ on Oct 11, 2023
謝謝

10/10 Excellent

Chang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通停車方便
CP值可以，附近近捷運，交通方便，也可以停車
Stayed 3 nights in Sep 2023

10/10 Excellent

HUEI-MEI

Traveled with family
Liked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Yoshihiro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so good
Stayed 3 nights in Apr 2023

6/10 Okay

Zhong Xi

Stayed 1 night in Apr 2023

6/10 Okay

JUNG CHENG

Stayed 4 nights in Mar 2023

4/10 Poor

Jiahan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
一家CP值不算高，但整體而言還行的旅店。
缺點大致如下：1、江湖傳言有小強，住三晚有兩天遇到小強本人，因為第二天晚上小強被我請出房門了；我是比較不會厭惡，但缺點是桌上食物得好好收拾，不然有點噁心。2、冰箱的溫空壞了，所以整天都在製冷，低頻聲音很不舒服。3、住宿的外面抽風扇很大聲，關起門，還能清晰的感受到那份震撼的音量。4、貌似12點過後沒熱水，天氣冷想幫腳熱敷，卻只能自己燒開水，有點麻煩。大體來說還可以接受，但很大機會，未來有需要會尋找別家旅店。
Stayed 3 nights in Dec 2022

6/10 Okay

CHANGYUN

Liked: Property conditions & facilities
太老舊，隔音很差。打掃阿姨人很好，但是不能改變設備老舊的事實。
Stayed 1 night in Nov 2022

4/10 Poor

Verified traveler

Liked: Cleanliness
旅館有點老舊，地毯污漬很嚴重，走廊上方排風機聲音非常大。浴室隔音非常差，還好熱水很熱。感覺只有二星的品質。
Stayed 1 night in Nov 2022

2/10 Terrible

Ai

Stayed 1 night in Oct 2022

6/10 Okay

HUI FANG

Stayed 1 night in Oct 2022

8/10 Good

Wei Chung

Stayed 1 night in Sep 2022

8/10 Good

line

Stayed 1 night in Sep 2022

8/10 Good

HsuanYu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022