2 bars/lounges, rooftop bar

Reviews of AC Hotel by Marriott New York Times Square

3.5 out of 5
AC Hotel by Marriott New York Times Square
260 West 40th Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 656 out of 1001 reviews" "
Rating 8 - Good. 200 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy staying at AC hotels across the country and is becoming my first choice for accommodations. The hotel definitely meet my standards. In all categories including cleanliness which is a huge factor. Staff is friendly and helpful and the room comfortable and quiet. Cleanliness is of utmost importance and room size and bathrooms are generously spaced and functional and ergonomic.
Stayed 3 nights in Apr 2024
Response from Raheen Frith on Apr 25, 2024
Dear Christina, Thank you for your amazing review and for making AC Hotels your first choice for accommodations across the country! We're thrilled to hear that our hotel met your high standards and that cleanliness, along with other factors, exceeded your expectations.Our team takes pride in providing friendly and helpful service, and it's great to know that you found your room comfortable, quiet, and well-designed for functionality. We understand the importance of cleanliness, and we're delighted that you found our standards to be excellent.We look forward to welcoming you back on your future travels and continuing to exceed your expectations!Warm regards,Raheen FrithFront Office SupervisorAC Hotel Times Square

10/10 Excellent

Sandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times. Love it!!
Stayed 3 nights in Apr 2024
Response from Raheen Frith on Apr 25, 2024
Dear Sandi,Thank you so much for your loyalty and for choosing to stay with us multiple times! We're thrilled to hear that you love your experiences here. Your support means the world to us, and we can't wait to welcome you back for another wonderful stay.Warm regards,Raheen FrithFront Office SupervisorAC Hotel Times Square

10/10 Excellent

Leisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing experience on our short weekend stay in NYC. This property is conveniently located with easy access to the Theater district along with great restaurants and excellent shopping options. Ricardo, my man, Ricardo…I read the reviews about you and you definitely live up to your name. Thank you for the excellent customer service! We will definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Raheen Frith on Apr 25, 2024
Dear Leisha,Thank you so much for your glowing review! We're thrilled to hear that you had such an amazing experience during your weekend stay in NYC. It's wonderful to know that our property's location and amenities added to the convenience and enjoyment of your trip.We're especially pleased to hear about the exceptional service provided by Ricardo! He's indeed a valuable member of our team, and we'll make sure to pass on your kind words to him.We can't wait to welcome you back for another fantastic stay. Until then, safe travels!Warm regards,Raheen FrithFront Office SupervisorAC Times Square

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great clean hotel
Stayed 1 night in Feb 2024
Response from Raheen Frith on Apr 25, 2024
Dear David,Thank you so much for taking the time to leave us such an amazing review! I am happy to know that your stay here at the AC Times Square was great and hope to have the opportunity to host you again in the future!Sincerely,Raheen FrithFront Office Supervisor

8/10 Good

Samir, monmouth junction

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024
Response from Raheen Frith on Apr 15, 2024
Dear Samir,Thank you for taking the time to leave us your feedback on your recent stay with us here at the AC Times Square! I am happy to know you had a good stay and hope to have the opportunity to host you again in the future!Sincerely,Raheen FrithFront Office SupervisorAC Hotel New York Times Square

8/10 Good

Franziska

Stayed 2 nights in Apr 2024

10/10 Excellent

Alisha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great at the ac hotel, we enjoyed out stay and we will continue to stay with the Ac hotels.
Stayed 4 nights in Apr 2024
Response from Tatiana on Apr 9, 2024
We're delighted to hear that you enjoyed your stay at AC Hotel and that our staff made a positive impression on you! Thank you for choosing us, and we look forward to welcoming you back for many more enjoyable stays in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Tatiana on Apr 9, 2024
Thank you for the perfect score! We're thrilled to know that you had a great experience with us. If you have any feedback or suggestions for how we can continue to improve, we'd love to hear it. We hope to see you again soon!

8/10 Good

Heidi

Stayed 3 nights in Apr 2024
Response from Tatiana on Apr 30, 2024
Thank you for taking the time to leave us a rating! We're pleased to see that you rated your experience with us as a 4 out of 5. If there's anything specific you feel we could improve upon to make your next visit even better, please don't hesitate to let us know. Your feedback is incredibly valuable to us as we strive to continuously enhance our services and exceed expectations. We appreciate your support and hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tatiana on Apr 1, 2024
Thank you for taking the time to rate us with a perfect 5/5 score! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

10/10 Excellent

Shelly Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the entire staff, how friendly they were.
Stayed 1 night in Mar 2024
Response from Raheen Frith on Mar 24, 2024
Dear Shelly Ann,Thank you so much for taking the time to leave us your feedback on your recent stay with us here at the AC Times Square! I am happy to know you found the entire staff to be friendly. I will be sure to share this with them as a way to keep up the great service to make sure all our guests feel welcomed and comfortable!We hope to have the opportunity to host you again in the future! Sincerely,Raheen FrithFront Office SupervisorAC Hotel New York Times Square

10/10 Excellent

Roxane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, helpful and knowledgeable about the city. The room was very clean. I recommend asking for a higher floor if you don't like noise. We were on a lower floor so we could hear a lot of the city noise at night. I will definitely stay there on my next visit to new York.
Stayed 3 nights in Mar 2024
Response from Raheen on Mar 19, 2024
Dear Roxane,Thank you for taking the time to give us your feedback on your recent stay at AC Times Square! I am thrilled to hear that you had such a positive experience with us and will be sure to share this with the team as a way to celebrate the great service we delivered by serving you. We will be looking forward to having you whenever your travels take you back to the area! Have an amazing week! Raheen FrithFront Office SupervisorAC Hotel New York Times Square

10/10 Excellent

Mary, Middletown

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Wonderful staff.
Stayed 1 night in Mar 2024
Response from Tatiana Rivera on Mar 15, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our staff. Your feedback means a lot to us, and we look forward to welcoming you back in the future!

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff helpful. Downside is that guests get no priority in the restaurants. When we arrived one was booked out for a private event and the other had a 90 minute waiting time!
Stayed 3 nights in Mar 2024
Response from Raheen Frith on Mar 14, 2024
Dear Steve,Thank you for taking the time to give us your feedback on your recent stay with us here at the AC Times Square! I am happy to know that you find our location to be convenient and that our staff is helpful! It is always good to hear from our valued guest like yourself and ways in which we can improve.Even though both restaurants on our property are a separate entity, I can understand the frustration of not being prioritized by staying here and I will be sure to see how we can work with them to implement a system so you and other future guests can be more satisfied and have a seamless stay!We hope to get the opportunity to host you again in the future should your travels take you back to the area! Raheen FrithFront Office SupervisorAC Hotel New York Times Square

10/10 Excellent

nakiya

Stayed 1 night in Mar 2024
Response from Raheen Frith on Apr 2, 2024
Dear Nakiya,Thank you for taking the time to leave such an amazing review on your recent stay with us here at the AC Times Square! It is always delightful to know our guests enjoyed their stay and we did our part in making sure you felt comfortable. We hope to have the opportunity to host you again in the future.Sincerely,Raheen FrithAC Hotel Times Square

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a very comfortable room, as well as fantastic service checking in and checking out, especially the gentleman controlling the traffic outside.
Stayed 1 night in Feb 2024
Response from Raheen Frith on Mar 8, 2024
Dear Kevin,Thank you for taking the time to give your feedback on your recent stay with us at AC Times Square! I am happy to hear that you found the room to be comfortable and the staff service met your expectations! I will be sure to share this with the front office as a way to celebrate the great service we delivered by serving you.We hope to have the opportunity to host you again if your travels take you back to the area.Raheen FrithFront Office SupervisorAC Hotel New York Times Square

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean am safe! Will go back again!
Stayed 1 night in Dec 2023
Response from Tatiana on Mar 7, 2024
Thank you for sharing your experience with us! Your kind words mean a lot to us, and we're glad to hear that you plan to return. We look forward to welcoming you back and providing you with another enjoyable experience.

8/10 Good

Kie'Undra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, everything was walking distance.
Stayed 2 nights in Feb 2024
Response from Tatiana on Mar 3, 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed our prime location and found everything within walking distance. Our team takes great pride in offering a convenient setting for our guests to explore and enjoy the area. We hope to welcome you back for another fantastic stay soon!

8/10 Good

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk manager let us check in hours early and it was much appreciated. Carrying around luggage all over NYC is definitely a no go. I would absolutely stay here again.
Stayed 1 night in Feb 2024
Response from Tatiana on Mar 2, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that our front desk manager was able to accommodate your early check-in and that it made your stay with us more enjoyable. We understand how carrying luggage around NYC can be quite challenging, and we're delighted that we could help ease that burden for you. It would be our pleasure to welcome you back again in the future. Looking forward to hosting you again soon!

10/10 Excellent

Chanelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was Amazing.
Stayed 1 night in Feb 2024
Response from Tatiana Rivera on Feb 28, 2024
Thank you for your glowing review! We're thrilled to hear that your stay with us was amazing. We appreciate your kind words and hope to have the pleasure of welcoming you back for another amazing stay in the future.

10/10 Excellent

Klil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the spaciousness of the room, the view, and the service. The interior design was a bit too modernist - sinks are usually sunk for a reason!
Stayed 3 nights in Feb 2024
Response from Tatiana on Feb 20, 2024
Thank you for sharing your feedback with us. Your satisfaction is our priority, and we're pleased to know that these aspects of your stay met your expectations. We value your patronage and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

huncho

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a condom used in it and then they kicked me out.
Stayed 2 nights in Feb 2024
Response from Tatiana on Feb 18, 2024
We're sorry to hear about your experience. We found no evidence to support your claim. You were not kicked off the property you were asked to leave for your disturbance at the hotel.

10/10 Excellent

Marge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great enjoy our stay will be back next year
Stayed 4 nights in Feb 2024
Response from Tatiana on Feb 16, 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff left a positive impression on you. It's wonderful to know that you had a great experience, and we can't wait to welcome you back next year! If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Rachel

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from Tatiana on Feb 16, 2024
Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you awarded us a perfect score! If you have any additional feedback or if there's anything specific that made your stay exceptional, please feel free to share it with us. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and cleanliness. Most hosts were kind, others not so much… NY at the end.
Stayed 4 nights in Feb 2024
Response from Tatiana on Feb 13, 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great stay. We sincerely apologize for any instances where interactions with some of our hosts fell short of your expectations. We hope to have the opportunity to welcome you back in the future and provide you with a seamless and enjoyable experience from start to finish.

8/10 Good

Angelo

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
How it is across of The NY times office and having the employees as your views doesn’t really scream NYC glam lol
Stayed 1 night in Jan 2024
Response from tatiana on Feb 11, 2024
Thank you for sharing your thoughts with us! While we may not have the typical NYC glam views, we're delighted to offer a unique perspective across from The NY Times office. It's true, having employees as your views might not be the glitziest, but it's a reminder of the bustling energy of the city and the vibrant activity of its workforce. We hope despite the unconventional scenery, you found comfort and enjoyment during your stay with us. If there's anything else we can do to enhance your experience in the future, please let us know!

10/10 Excellent

Lilly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, reasonable parking cost, walking distance to Time Square.
Stayed 2 nights in Feb 2024
Response from Tatiana on Feb 11, 2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found our rooms clean, our staff friendly, and our parking costs reasonable. We take great pride in providing a comfortable and welcoming experience for all our guests. We're also delighted that our convenient location made it easy for you to explore Times Square on foot. We look forward to welcoming you back on your next visit!

4/10 Poor

Maria

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
May not honor the type of accommodations that you purchased especially if you go through a third party.
Stayed 1 night in Jan 2024
Response from Tatiana on Feb 8, 2024
Thank you for sharing your feedback with us. We apologize if there was any confusion or inconvenience regarding the type of accommodations you purchased, especially if booked through a third party. Our goal is to always honor the accommodations our guests have reserved, regardless of the booking method. We take your comments seriously and will review our processes to ensure that there are no further instances of this nature. If you have any further concerns or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future. Thank you for bringing this matter to our attention.

8/10 Good

Michael, Scituate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tatiana on Feb 8, 2024
Thank you for taking the time to rate your experience with us! We appreciate your feedback and are pleased to see that you had a positive stay overall. If there are any specific areas where we can improve or any additional feedback you'd like to share with us, please feel free to reach out. We're always striving to enhance the experience for our guests, and your input is invaluable to us.We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience. Thank you for choosing our hotel!

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property off the busy streets but close enough to times square and all it's restaurants and shops. Staff was helpful and courteous, we would stay again if in Manhattan.
Stayed 3 nights in Feb 2024
Response from Tatiana on Feb 8, 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed our property's convenient location, offering a peaceful retreat from the bustling streets while still being close enough to Times Square and its vibrant attractions, restaurants, and shops. We would be honored to welcome you back again if your travels bring you to Manhattan in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable. Thank you for choosing our hotel, and we look forward to hosting you again soon!

10/10 Excellent

Jacqui

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close it was to Times Square and broadway for walking purposes
Stayed 2 nights in Feb 2024
Response from Tatiana on Feb 8, 2024
Thank you for sharing your experience with us! We're thrilled to hear that you loved the convenience of our location, being close to Times Square and Broadway for easy walking access. Our prime location is one of the highlights of staying with us, and we're glad you found it convenient for exploring the vibrant atmosphere of the city. Thanks again for choosing us!

10/10 Excellent

Grace

Traveled with family
Liked: Amenities
Clean , nice and big room
Stayed 2 nights in Feb 2024
Response from Tatiana on Feb 8, 2024
Thank you for taking the time to leave us a review! We're delighted to hear that you found your room clean, nice, and spacious. Providing a comfortable and welcoming environment for our guests is a top priority for us, and we're thrilled that we were able to meet your expectations. Thanks again for choosing our hotel!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Feb 2024
Response from Tatiana on Feb 3, 2024
Thank you for taking the time to share your thoughts about your recent experience with us. We're thrilled to hear that you enjoyed our great location. We look forward to the opportunity of hosting you again in the future. If there are any specific aspects of your stay that you would like to highlight or if you have any suggestions for improvement, please feel free to share them with us.Thank you once again for choosing us, and we hope to welcome you back soon.

10/10 Excellent

Moira

Stayed 4 nights in Dec 2023
Response from Tatiana on Feb 3, 2024
Thank you for taking the time to rate your recent experience with us. We sincerely appreciate your positive feedback, reflected in the perfect score of 5/5. We are thrilled to learn that your stay met or exceeded your expectations. If you have any additional comments or specific aspects of your experience that stood out to you, we would love to hear more. Thank you once again for choosing us!

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here! The view from the room was beautiful and we enjoyed the rooftop bar. What really makes this place stand out is the staff (especially Joshua)! Honestly the nicest hotel staff I’ve ever experienced.
Stayed 1 night in Jan 2024
Response from Tatiana on Jan 30, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you loved your stay and that the beautiful view from your room and the rooftop bar added to your experience. We're especially grateful for your kind words about our staff, and in particular, Joshua. We'll be sure to pass along your compliments to Joshua and the rest of the team. Thank you again for choosing our hotel, and we appreciate your kind words!

10/10 Excellent

Adrianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tatiana Rivera on Jan 30, 2024
Thank you for taking the time to rate your experience with us! We truly appreciate the perfect 10/10 score you've given us. It's always rewarding to know that we've met or exceeded your expectations. We value your feedback, and if there's anything specific you loved about your stay or if there are areas where we can improve, please feel free to share. Thanks again for choosing us, and we appreciate your positive rating!

10/10 Excellent

Porschea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tatiana on Jan 30, 2024
Thank you so much for taking the time to rate your experience with us! We are delighted to see your perfect 10/10 score, and we truly appreciate your positive feedback. If there's anything specific that stood out to you during your stay or any way we can further enhance your experience in the future, please feel free to let us know. We hope to have the pleasure of hosting you again in the future. Thank you for choosing us, and we look forward to ensuring your next stay is just as wonderful.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Raheem and staff were absolutely great!
Stayed 1 night in Jan 2024
Response from Tatiana Rivera on Jan 28, 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Raheen and our staff were able to make your stay enjoyable. We look forward to the pleasure of welcoming you back in the future. If there's anything more we can do for you, please don't hesitate to let us know.Thanks again for choosing us!

8/10 Good

Lara

Stayed 2 nights in Jan 2024
Response from Tatiana on Mar 23, 2024
Thank you for taking the time to rate our service with a 4 out of 5. We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. If there's anything specific you'd like to share or any areas where you feel we could improve, please don't hesitate to reach out. We look forward to serving you again in the future!

10/10 Excellent

Caridad

Stayed 1 night in Jan 2024
Response from Tatiana on Jan 23, 2024
Thank you so much for taking the time to leave a 5/5 rating! We're delighted to hear that you had a great experience with us. If you ever have any specific feedback or suggestions you'd like to share, feel free to reach out. We appreciate your support and hope to have the pleasure of serving you again in the future.

10/10 Excellent

Hailey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tatiana on Jan 23, 2024
Thank you for the 5/5 rating! We're thrilled to hear that you had a positive experience with us. If you have any specific feedback or highlights you'd like to share, we'd love to hear more. Your insights are valuable, and we hope to have the pleasure of serving you again in the future.

10/10 Excellent

mckenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Liked it
Stayed 3 nights in Jan 2024
Response from Tatiana on Jan 23, 2024
Thank you for liking it! We appreciate your feedback and hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Svetlana

Stayed 1 night in Jan 2024
Response from Tatiana Rivera on Jan 18, 2024
Thank you for taking the time to share your feedback and for giving us a perfect 5/5 rating! We're delighted to hear that you had a positive experience! Your input is invaluable as we strive to maintain and exceed the high standards you experienced. Once again, thank you for choosing us. We look forward to serving you again and providing another exceptional experience.

8/10 Good

Mariela

Stayed 6 nights in Jan 2024
Response from tatiana rivera on Jan 18, 2024
Thank you for taking the time to provide us with feedback and for choosing our hotel. We appreciate your rating of 4/5 and value your opinion. Your feedback is important to us, and we would love to learn more about your thoughts. If there are any specific areas where we can improve or if you have suggestions on how we can enhance your experience in the future, please feel free to share them with us.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The staff was so wonderful. From checkin to check out they were so nice, especially to our son. The room was tight, but served the purpose. The shower was very nice. The only downside was we were told at check in that there was breakfast service starting at 6am. We came down around 630 to find out the breakfast staff didn’t show up. Luckily, there was a bagel shop right next door that was open and had great food. Overall I would absolutely come back. Conveniently located, clean and reasonably priced.
Stayed 1 night in Jan 2024
Response from Tatiana Rivera on Jan 18, 2024
Thank you so much for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you found our staff to be wonderful, especially in their interactions with your son. It warms our hearts to know that our team contributed to making your stay enjoyable. However, we sincerely apologize for the inconvenience you experienced with the breakfast service. We understand the importance of starting the day right, and we regret that our breakfast staff didn't show up as expected. Your feedback is valuable to us, and we will address this issue to ensure it doesn't happen in the future. Thank you again for sharing your thoughts. We look forward to welcoming you back on your future visits.

10/10 Excellent

Steven

Stayed 1 night in Jan 2024
Response from Tatiana Rivera on Jan 18, 2024
Thank you so much for taking the time to rate our property with a perfect score! We truly appreciate your positive feedback and are thrilled to know that you had a great experience with us. Thanks once again for choosing us, and we hope to exceed your expectations on your next visit!

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Times Square
AC was a great choice for a quick trip to New York City, a walk-through Times Square, and a show. Super nice staff, and very clean and comfortable.
Stayed 1 night in Jan 2024
Response from Tatiana Rivera on Jan 14, 2024
Thank you for choosing AC for your quick trip to New York City! We're delighted to hear that our location was ideal for your visit, allowing you to explore Times Square and enjoy a show. Your positive feedback is greatly appreciated, and we're grateful for your kind words. Should your travels bring you back to New York City, we would be honored to host you again at AC. Safe travels, and thank you for taking the time to share your experience.

10/10 Excellent

thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Tatiana Rivera on Jan 14, 2024
Thank you for taking the time to rate us with a perfect score! We're thrilled to see that you had a positive experience during your stay. If you have any specific feedback or suggestions that you'd like to share, we would love to hear them. Your insights are invaluable to us as we continually strive to enhance our services. We appreciate your support and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tatiana Rivera on Jan 12, 2024
Thank you so much for taking the time to leave us a 10/10 rating! We truly appreciate your feedback and are delighted to hear that you had a positive experience. We value your input and look forward to serving you again in the future!