6 bars/lounges, rooftop bar, lobby lounge

Reviews of PUBLIC, an Ian Schrager hotel

4 out of 5
PUBLIC, an Ian Schrager hotel
215 Chrystie St, New York, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 1279 out of 2454 reviews" "
Rating 8 - Good. 508 out of 2454 reviews" "
Rating 6 - Okay. 320 out of 2454 reviews" "
Rating 4 - Poor. 196 out of 2454 reviews" "
Rating 2 - Terrible. 151 out of 2454 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ijeoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had amazing stay. It was so peaceful and relaxing even though you’re in a beautiful location in the city right next to chinatown and a walk away from the Brooklyn bridge! I definitely will be back. They even have free yoga in the sky!! Room service was super responsive even though I had them heat up my leftovers quite a few times🤗.
Stayed 4 nights in Apr 2024
Response from Angelo B on May 1, 2024
I'm thrilled to hear you had such a fantastic stay! It sounds like you really made the most of your time here, enjoying both the tranquility of our location and the vibrant surroundings of the city. It's wonderful to know you found our amenities like the free yoga in the sky and responsive room service to your liking. We can't wait to welcome you back for another relaxing experience

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially we had booked a King room. This was not very good and I would not recommend it as it was too small. We upgraded to a loft room (at a cost US$200/night) which was an excellent room and we were very pleased with spending the extra money. The roof top bar is one of the best in Manhattan and great for a sunset view. There are a couple of other bars and also good places to eat in the hotel. We didn't really like the glass walls in the bathroom which meant you could see people on the toilet at night if the light was on in the toilet
Stayed 4 nights in Apr 2024

10/10 Excellent

Laurie Mount

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable (yet small!) rooms. Bed was confortable. Restful spot after busy NYC exploring.
Stayed 3 nights in Apr 2024
Response from Angelo B on May 1, 2024
Thanks for sharing your feedback! We're glad to hear that you found our rooms comfortable, albeit on the smaller side. It's great to know that you were able to find respite in our cozy accommodations after your bustling adventures in NYC. If there's anything specific you think we could improve upon for your next visit, feel free to let us know. We're always looking for ways to enhance our guests' experiences.

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful set up
Stayed 1 night in Apr 2024

8/10 Good

Phanosha

Liked: Cleanliness, staff & service
Everything was good. The view was great from our room and quiet my only complaint is that the toilet was right next to the shower so like if my partner is showering and I'm on the toilet I'm literally tapping into the water he showering in other than tl everything else was great the food was great the bar was great downstairs bar and dining area. Will come back again one day.
Stayed 2 nights in Apr 2024

8/10 Good

Sascha

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024

8/10 Good

Elisha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Small rooms but extremely efficient in design. Great aesthetic. Disappointed in how much self-service one has to do though - check in/out, luggage storage etc. for the price. It’s not a cheap hotel. Beautiful exterior gardens on main floor and great rooftop.
Stayed 3 nights in Apr 2024

10/10 Excellent

Liam

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Angelo B on May 1, 2024
Hello unfortunately we did not receive a response. We look forward to your feedback.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely going to be my go to every time I come back.
Stayed 4 nights in Apr 2024
Response from Pierre N on Apr 27, 2024
Hi Kevin - Thank you for the amazing feedback! We are happy to hear you had a great stay with us. We look forward to your next arrival!

10/10 Excellent

gregory, astoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 13 nights in Apr 2024
Response from Pierre N on Apr 26, 2024
Thank you for your feedback Gregory! We're happy to hear that you had a good stay. We look forward to your next arrival!

8/10 Good

Kayla Van

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The design is lovely. The cafe was great for grabbing a smoothie or coffee in the mornings. The common spaces were generous and beautiful. The rooms were laid out great and location was good. A few downsides: it felt like there weren't really people around to help. When we got in they told us casually that the room type we booked (king) was not available. They accommodated us with two rooms which was nice, but it was unexpected. Another morning our key card no longer worked and we got locked out of our room. After bringing up the issue we waited for almost 45 minutes in the lobby to be let back in. Luckily we didn't have anything to get to that morning, but it could have been a very frustrating scenario. We also didn't have room service two of the days. Not the smoothest experience, but overall a great stay.
Stayed 4 nights in Apr 2024
Response from Pierre N on Apr 26, 2024
Thank you for your feedback! We appreciate your kind words about the design and amenities. We've emailed you to address the issues you encountered during your stay. We would love an opportunity to make it up to you.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Pierre N on Apr 26, 2024
Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed your stay overall. Your satisfaction is our priority, so we'll definitely look into the aspects that fell short and work on improving them for an even better experience next time. If it's not too much trouble, please let us know where we can improve. We hope to welcome you back soon for a 5-star stay!

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in Apr 2024
Response from Pierre N on Apr 24, 2024
We greatly appreciate your glowing review! It's wonderful to hear that you had such a positive experience at our hotel. Our team works hard to create a memorable and enjoyable stay for all our guests, and we're delighted that you found everything to your satisfaction. Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was everything I expected and more
Stayed 4 nights in Apr 2024
Response from Pierre N on Apr 24, 2024
Thank you for taking the time to share your feedback! We're thrilled to hear that you had a five-star experience during your stay at our hotel. Providing excellent service and ensuring our guests have a comfortable and enjoyable stay is what we strive for every day. We're delighted that we could exceed your expectations, and we hope to have the pleasure of hosting you again soon for another outstanding stay!

10/10 Excellent

Zoe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff were super nice and helpful
Stayed 7 nights in Apr 2024
Response from Pierre N on Apr 24, 2024
I'm thrilled to hear you had such a wonderful experience! It's always a delight when the staff go above and beyond to make your stay enjoyable. If you need any more recommendations or assistance, feel free to ask!

10/10 Excellent

Jarika, Jonestown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is everything! It’s definitely a sultry vibe… Smells of Tom Ford Tobacco-Vanille from the exterior to the interior. The ambiance,The drinks, The rooms,The Grounds. The icing on the cake… Dontae and Jessie at the front desk was so considerate and very effective with assisting me with my stay to make the ultimate enjoyable weekend! I will definitely stay at Public every time I visit the city!
Stayed 2 nights in Apr 2024
Response from Pierre N on Apr 24, 2024
It sounds like you had an absolutely enchanting experience at Public! It's fantastic to hear that the ambiance, drinks, rooms, and grounds all contributed to creating a sultry vibe. And having attentive staff like Dante and Jessie at the front desk truly makes all the difference in ensuring a memorable and enjoyable weekend. It's clear that Public has left a lasting impression on you, and I'm sure they'll be thrilled to welcome you back every time you visit the city!

8/10 Good

Anna Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wish there was a bit more service for the price paid and experience that seemed to be offered. a better luggage storage system as many people are seriously inconvenienced by a lack of availability. the amenities and activities were amazing however and i would consider staying again in the future if service was brought up just a notch. the service in the restaurants and clubs is very professional and attentive, i just feel this could be translated more to the hotel guest side of PUBLIC
Stayed 2 nights in Apr 2024
Response from Pierre N on Apr 24, 2024
I appreciate your feedback and I'm glad to hear you enjoyed the amenities and activities during your stay. Your comments about the luggage storage system and overall service level are duly noted. We're constantly striving to enhance our guest experience, and your insights are invaluable in this process. Rest assured, we'll be addressing these concerns to ensure a more seamless and accommodating stay for all our guests in the future. We hope to have the opportunity to welcome you back and provide you with an even better experience next time.

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Pierre N on Apr 24, 2024
We're truly grateful for your glowing review! It's fantastic to know that you had a wonderful experience during your time with us. Creating memorable and enjoyable stays for our guests is what motivates us, and we're thrilled that we succeeded in providing you with a five-star experience. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back for another exceptional stay in the future!

10/10 Excellent

Virginie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 3 nights in Apr 2024
Response from Pierre N on Apr 24, 2024
We're absolutely thrilled to receive your glowing five-star review! It's incredibly rewarding to know that we were able to make your stay with us truly exceptional. Our team works hard to ensure every guest has a wonderful experience, and we're delighted that we succeeded with you. Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back for another fantastic stay in the future!

10/10 Excellent

Lindi-Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing staff!
Stayed 1 night in Mar 2024
Response from Pierre N on Apr 24, 2024
We're truly honored by your glowing five-star review! It's fantastic to hear that you found our property beautiful and our staff amazing. Providing a serene and welcoming environment, coupled with exceptional service, is what we aim for. Your kind words serve as tremendous encouragement for our team. Thank you for acknowledging our efforts, and we can't wait to welcome you back to our lovely property and to continue providing you with exceptional service during your future stays!

6/10 Okay

Aleta Scott

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room had no amenities- No robe One bar of soap and lotion for the entire week stay Two bath towels for two people? The lack of staff I guess it’s fine for people who don’t want to interact with anyone else For the price, I guess I was expecting more
Stayed 4 nights in Apr 2024
Response from Pierre N on Apr 20, 2024
Dear Aleta Scott,Thank you for selecting Public. We deeply regret to learn that your experience did not align with your expectations. Please note that our robes are readily available upon request, and we also offer bath towels in our Essentials closet, which are likewise available upon request.Could we kindly inquire whether you sought additional items during your stay? Moreover, were your towels refreshed during room servicing? Your feedback is invaluable in ensuring that we continuously enhance our guests' experiences. Please do not hesitate to inform us of any further details.

10/10 Excellent

Karen

Traveled with group
Excellent choice ! Community work space(s) and wonderful way to meet new people while in NY . Staff is extremely friendly ! Very clean . Minimal design with excellent craftsmanship, neutral and organic feel. Peaceful and chic .
Stayed 3 nights in Apr 2024
Response from Pierre N on Apr 17, 2024
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our community workspaces and finding them to be a wonderful way to meet new people during your time in New York. Our team takes great pride in providing exceptional service and maintaining a clean and inviting environment for our guests. We strive to create a space that balances minimal design with excellent craftsmanship, aiming for a peaceful and chic atmosphere. We appreciate your feedback and look forward to continuing to exceed your expectations during your stay with us!

4/10 Poor

Richard

Traveled with family
Disliked: Staff & service, amenities
The check in was awkward and the employee was fairly rude in suggesting our room was a tent outside. The employees at the juice bar and rooftop bar were condescending, appeared unhappy and seemed to be unconcerned with customer service. The bed in the room was difficult to navigate especially at night and the shower was slick and unsafe with nothing to grab onto. The hallways are too dark.
Stayed 3 nights in Apr 2024
Response from Pierre N on Apr 17, 2024
I'm truly sorry to hear about your disappointing experience at our hotel. Please know that this falls short of the high standards we strive to maintain for our guests. May I ask which staff spoke to you at check-in? Your feedback is invaluable in helping us address these issues promptly and improve our service. Rest assured, we will address the attitude and behavior of our staff members, as well as the safety concerns you've mentioned regarding the room amenities. Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your faith in our hotel during any future visits.

10/10 Excellent

G

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space and you can get a parking discount as well if you drive in. The hotel is located in a good area with lots of amenities, close to shopping, landmarks and public transportation. Will be here again soon!
Stayed 6 nights in Apr 2024
Response from Pierre N on Apr 17, 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our location and amenities met your needs. We'll be eagerly awaiting your return, and don't forget to take advantage of our parking discount again next time! If there's anything else we can do to make your future stays even more enjoyable, just let us know. Safe travels until we see you again!

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic place! Simplicity, elegance and style means I don’t think I’d ever want to stay anywhere else. Clever design makes every space is a pleasure to spend time in. The hotel has everything you need, everything you want, and everything you could wish for. All delivered with a subtlety, and low key New York loft style, that transcends your typical tourist hotel experience. PUBLIC is an inviting space for all, it’s seductive and alluring, and I don’t want to leave.
Stayed 5 nights in Apr 2024
Response from Pierre N on Apr 17, 2024
Thank you so much for your kind words! We're thrilled to hear that you've enjoyed your stay with us at PUBLIC. Our team works hard to create a welcoming and stylish environment for our guests, and it's wonderful to know that you found our design and amenities to your liking. We strive to provide a unique experience that goes beyond the typical tourist hotel, and it's fantastic to hear that we've succeeded in creating a space that you find inviting and alluring. We hope to have the pleasure of hosting you again in the future!

8/10 Good

Viola

Traveled with family
Liked: Amenities, property conditions & facilities
L'albergo è molto bello e l'ambiente molto frizzante, tuttavia non ci sono i servizi in camera e le pulizie non sono eccellenti.
Stayed 7 nights in Apr 2024

2/10 Terrible

Caroline

Disliked: Staff & service
Stayed 14 nights in Jan 2024
Response from Pierre N on Apr 18, 2024
Dear Caroline - We genuinely regret that your experience with us fell short of your expectations. We're committed to making things right, which is why we adjusted your rate, gave you an upgrade along with a discount and complimentary upgrade for your next stay. We sincerely hope you'll consider giving us another chance to exceed your expectations.

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great design of social spaces and very good lighting in the room, however room amenities are nonexistent and the space is too small.
Stayed 5 nights in Mar 2024
Response from Angelo B on Apr 15, 2024
Thank you for your feedback. We're delighted to hear that you appreciated the design of our social spaces and found the room lighting to be satisfactory.We're sorry to learn, however, that the room amenities did not meet your expectations and that you found the space to be too small. Your feedback is invaluable to us as we continuously strive to enhance the guest experience.We will certainly take your comments into consideration for future improvements. If there's anything else you'd like to share or if we can assist you further, please don't hesitate to let us know.

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Public is a beautiful hotel and has subway access just a block away. This is my go to stay anytime I am in lower Manhattan.
Stayed 1 night in Mar 2024
Response from Eden on Apr 12, 2024
Travis, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found PUBLIC to be a beautiful hotel and that our convenient subway access made your stay even more enjoyable. It's wonderful to know that we've become your go-to accommodation whenever you're in lower Manhattan. We look forward to welcoming you back on your next visit!Best Wishes, Eden JamesPUBLIC Service Team

8/10 Good

Hasina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel itself is beautiful, the communal areas are really accessible and set up for both work and play, bar area was great and the breakfast snack shop was great (we didn't try the restaurant). If you have a room with a shared door to your neighbour be aware that it is incredibly loud (it's as if they are in your room!) Location was great for Soho/Noho Bleeker street areas- plenty of shops and restaurants around and lovely to walk around, but if you want to be near the tourists spots it's probably not ideal, although there are subways within easy walking distance so it wasn't a problem for us! Overall a lovely stay, thank you!
Stayed 6 nights in Apr 2024
Response from Pierre N on Apr 11, 2024
It sounds like you had a wonderful experience overall at the hotel! The ambiance of the communal areas and the convenience of the bar and breakfast snack shop certainly added to your enjoyment. It's great to hear that the location worked well for exploring Soho/Noho and Bleeker Street areas, offering plenty of options for shopping and dining. Your note about noise from shared doors is valuable information for future guests, and it's helpful that you mentioned the accessibility to subway stations for getting around. Thank you for sharing your feedback, and we're delighted that you had a lovely stay with us!

10/10 Excellent

Sophie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location and a killer view!
Stayed 4 nights in Mar 2024
Response from Angelo B on Apr 9, 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed our location view. We strive to provide our guests with an unforgettable experience, and it's wonderful to know that we succeeded in doing so during your stay. We hope to have the pleasure of welcoming you back soon for another memorable visit!

10/10 Excellent

Julie, West Hollywood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooms and staff. Great location.
Stayed 6 nights in Mar 2024
Response from Eden on Apr 7, 2024
Julie, Thank you so much for taking the time to share your wonderful feedback following your recent stay at PUBLIC. We are thrilled to hear that you loved our rooms, found our staff exceptional, and enjoyed our prime location.Creating a comfortable and inviting atmosphere is at the heart of what we do, and we're delighted that you found our rooms to your liking. From the modern amenities to the thoughtful touches, we strive to ensure that our guests feel right at home during their stay with us.Our team works tirelessly to provide warm and attentive service, and we're thrilled that their efforts made a positive impact on your experience. Your kind words will serve as motivation for them to continue delivering exceptional service to all our guests.Location is indeed key, and we're glad you found ours convenient. Being situated in such a prime spot allows our guests to easily explore the best that [location] has to offer, whether it's dining, shopping, or sightseeing.We truly appreciate your feedback and your decision to stay with us at PUBLIC. Should your travels bring you back to [location], we would be honored to welcome you again for another memorable stay.Warm regards,Eden JamesPUBLIC Service Team

6/10 Okay

Josophia Deaton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The common areas of the hotel are very nice and beautiful, but can get crowded with what seems to be many people who come in each day and work from their laptops. The guest room that we stayed in for 5 nights had a translucent bathroom door, so if you want privacy, you must leave the light turned off in the bathroom. This setup is not ideal for a trip with parents and a teenage daughter as we had. But the biggest problem we had was that the room next door was meant to be an adjoining room, so it had a thin door with an opening at the bottom. So you can hear every word and every activity that goes on next door. This was quite embarrassing when we were trying to go to sleep and we could hear entire conversations and various other “activities” going on next door. This hotel is too expensive to offer this extreme lack of privacy.
Stayed 5 nights in Mar 2024
Response from Pierre N on Apr 6, 2024
Dear Josophia,I'm sorry to hear about your disappointing experience at the hotel. It sounds like the ambiance of the common areas didn't quite compensate for the privacy issues you encountered in your room. Your feedback regarding the translucent bathroom door and thin adjoining door is valuable for the hotel's management to address, especially for guests seeking a comfortable and private stay. It's understandable that such issues would impact your enjoyment of the trip, particularly when traveling with family.

10/10 Excellent

Raelynn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Hotel
Stayed 3 nights in Mar 2024
Response from Eden on Apr 7, 2024
Dear RaelynnThank you immensely for your exceptional 5/5 review of your recent stay at PUBLIC. We are elated to hear that your experience with us met and exceeded your expectations.It brings us immense joy to learn that you found our hotel to be a haven of comfort and relaxation. Providing a tranquil environment where guests can unwind and rejuvenate is one of our top priorities, and we are thrilled that you were able to fully embrace that ambiance during your stay.Our team takes great pride in delivering top-notch service to each and every guest, and your kind words serve as a testament to their dedication and hard work. We are thrilled to hear that their efforts contributed to making your stay memorable and enjoyable.At PUBLIC, we are committed to providing a seamless and enriching experience for our guests, and we are delighted to hear that you found our amenities to be exceptional. Whether it's our well-appointed accommodations, delectable dining options, or state-of-the-art facilities, we strive to offer everything needed for a remarkable stay.Your feedback is incredibly valuable to us as it helps us to continuously improve and refine our services. We sincerely appreciate you taking the time to share your thoughts and experiences with us.Once again, thank you for choosing PUBLIC for your stay. We are immensely grateful for your patronage and look forward to welcoming you back for another exceptional experience in the near future. Also, Happy belated birthday!Warm regards,Eden James PUBLIC Service Team

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Eden on Apr 7, 2024
Dear VictoriaThank you immensely for your exceptional 5/5 review of your recent stay at PUBLIC. We are elated to hear that your experience with us met and exceeded your expectations.It brings us immense joy to learn that you found our hotel to be a haven of comfort and relaxation. Providing a tranquil environment where guests can unwind and rejuvenate is one of our top priorities, and we are thrilled that you were able to fully embrace that ambiance during your stay.Our team takes great pride in delivering top-notch service to each and every guest, and your kind words serve as a testament to their dedication and hard work. We are thrilled to hear that their efforts contributed to making your stay memorable and enjoyable.At PUBLIC, we are committed to providing a seamless and enriching experience for our guests, and we are delighted to hear that you found our amenities to be exceptional. Whether it's our well-appointed accommodations, delectable dining options, or state-of-the-art facilities, we strive to offer everything needed for a remarkable stay.Your feedback is incredibly valuable to us as it helps us to continuously improve and refine our services. We sincerely appreciate you taking the time to share your thoughts and experiences with us.Once again, thank you for choosing PUBLIC for your stay. We are immensely grateful for your patronage and look forward to welcoming you back for another exceptional experience in the near future.Warm regards,Eden James PUBLIC Service Team

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. Loved the little cafe/deli downstairs and the rooftop bar. My room was gorgeous and very comfortable.
Stayed 6 nights in Mar 2024
Response from Angelo B on Apr 4, 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and we're thrilled to know that you appreciated the amenities like the cafe/deli and rooftop bar. We hope to have the pleasure of welcoming you back again soon! If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know

6/10 Okay

jennifer Rose

Traveled with partner
Disliked: Amenities, property conditions & facilities
Hotel was below expectation. On description, they mentioned tempur pedic beds and amazing amenities. Thus far, terrible bed, cheap beddings, average looking amenities. I do not think it was worth the amount i paid for. I have been to other hotels in nyc with the same price but this was the only one the fell short of expectation. So much hype for a mediocre hotel
Stayed 1 night in Apr 2024
Response from Angelo B on Apr 4, 2024
Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We deeply apologize for the disappointment you experienced during your visit. As the front office supervisor, I take such feedback seriously as it helps us to continually improve our services and offerings.First and foremost, please accept our sincerest apologies that your experience did not meet your expectations. We strive to provide our guests with exceptional comfort and service, and it is disheartening to learn that we fell short of achieving this during your stay.Regarding your concerns about the bedding quality and amenities, I assure you that we will address these issues promptly with our housekeeping and maintenance teams to ensure that our guests receive the level of comfort and amenities they rightfully expect. Maintaining the standard of our accommodations is paramount to us, and we regret that we did not meet this standard during your visit.Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.

10/10 Excellent

Alexander Michael

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and amazing amenities. Simba from the front desk went above and beyond to assist us with with all our questions and helped us check in. I will definitely be staying at the Public hotel next time I visit New York.
Stayed 4 nights in Mar 2024
Response from Eden on Apr 7, 2024
Dear Alexander,Thank you so much for sharing your fantastic experience at PUBLIC! We're thrilled to hear that you had a great stay and that our amenities exceeded your expectations.Simba from our front desk is indeed a gem, and we're delighted to hear that he went above and beyond to assist you during your stay. Providing exceptional service is at the core of what we do, and it's wonderful to hear that Simba's dedication made a positive impact on your experience. We'll be sure to pass along your kind words to him and the rest of our team.We're thrilled to know that you plan on staying with us again during your next visit to New York. We can't wait to welcome you back to PUBLIC and provide you with another memorable experience. Should you need anything at all, please don't hesitate to reach out to us.Warm regards,Eden JamesPUBLIC Service Team

10/10 Excellent

lloyd

Stayed 3 nights in Mar 2024
Response from Pierre N on Apr 24, 2024
Thank you so much for your fantastic review! We're thrilled to hear that you had a five-star experience during your stay with us. Providing exceptional service and ensuring our guests feel comfortable is our top priority, and we're delighted that we met your expectations. We hope to have the pleasure of welcoming you back for another outstanding stay in the future!

10/10 Excellent

NATASHA, Trujillo Alto

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 6 nights in Mar 2024
Response from Angelo B on Apr 4, 2024
Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you loved your stay at our hotel.Once again, thank you for your kind words. We look forward to hosting you again in the future!

4/10 Poor

jessica

Traveled with family
Liked: Cleanliness
Extremely tiny, beds on floor with no headboards, lots of hidden fees, not great communication about parking
Stayed 3 nights in Mar 2024
Response from Angelo B on Apr 4, 2024
Thank you for sharing your feedback with us, and please accept our sincere apologies for the disappointing experience you had during your recent stay at our hotel. Your feedback is invaluable to us as it helps us identify areas for improvement.Please know that your feedback has been shared with our team, and we will take immediate steps to address these issues to prevent similar occurrences in the future.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate service and property. Would love to stay again :)
Stayed 3 nights in Jan 2024
Response from Angelo B on Apr 4, 2024
Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and that our service and property met your expectations.We look forward to welcoming you back soon!

6/10 Okay

jennifer Rose

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Over hyped up average hotel. Disappointed
Stayed 2 nights in Mar 2024
Response from Eden on Apr 7, 2024
Dear Jennifer Rose,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations and that you found our hotel to be over-hyped and average.Please know that your satisfaction is our top priority, and we regret that we fell short in providing you with a memorable experience. We take all feedback seriously and will use your comments to identify areas for improvement.We apologize for any disappointment you experienced during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that we strive to deliver to all our guests.If you have any further comments or concerns, please feel free to reach out to us.Warm regards,Eden JamesPUBLIC Service Team

10/10 Excellent

Schavonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Pierre N on Apr 24, 2024
Your five-star review fills us with joy! We're delighted to hear that you had a fantastic experience at our hotel. Providing top-notch service and ensuring our guests feel pampered is what we're all about, and we're thrilled that we hit the mark during your stay. Thank you for choosing us, and we can't wait to have the pleasure of hosting you again soon for another remarkable stay!

10/10 Excellent

Kalin

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Angelo B on Apr 4, 2024
Hello, unfortunately we did not receive a review from you. We look forward to your feedback. Thank you for choosing PUBLIC.

8/10 Good

Gianna

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel is nice. Room was perfect for us to sleep and get ready. Unfortunately no microwave to heat up our delicious leftovers.
Stayed 5 nights in Mar 2024
Response from Angelo B on Apr 3, 2024
Thank you for choosing to stay with us at our hotel. We're glad to hear that you found our hotel to be nice and that your room suited your needs well for a comfortable stay.We apologize for any inconvenience caused by the lack of a microwave in your room. While we don't have microwaves in the guest rooms, we do have one available for guest use in the lobby.

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Angelo B on Apr 3, 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel and that everything was to your satisfaction.

8/10 Good

Avneet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Walls are a bit thin and bed is not very comfortable but other than that - great hotel
Stayed 4 nights in Mar 2024
Response from Angelo B on Apr 3, 2024
Thank you for sharing your feedback with us. We're glad to hear that overall, you had a great experience at our hotel.We apologize for any inconvenience caused by the thin walls and the discomfort of the bed. Your comments are valuable to us as they help us identify areas for improvement. Rest assured, we will look into these matters to ensure that future guests have a more comfortable stay.Despite these issues, we're delighted that you still found our hotel to be great, and we hope that the positives of your stay outweighed any inconveniences you may have encountered.If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to reach out. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff from security and support to all the dinning and wait staff. Excellent all around.
Stayed 4 nights in Mar 2024
Response from Angelo B on Apr 3, 2024
Thank you so much for your kind words! We are absolutely thrilled to hear that you had such a positive experience with our staff, from security and support to our dining and wait staff. Providing exceptional service is at the heart of what we do, and we're delighted to hear that our team members exceeded your expectations.Your feedback means the world to us, and we will be sure to pass along your compliments to our hardworking staff members. It's guests like you who motivate us to continually strive for excellence in all that we do.Should your travels bring you back to our area, we would be honored to welcome you back for another amazing experience.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern minimalist, easy check in and out. Loved being able to order specialty coffee from my phone!
Stayed 2 nights in Mar 2024
Response from Angelo B on Apr 3, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your experience at our hotel, especially our modern minimalist style and the ease of our check-in and check-out process.We're delighted that you appreciated the convenience of ordering specialty coffee from your phone. Providing seamless and innovative services like this is something we strive for to enhance our guests' overall experience.Should your travels bring you back to our area, we would be honored to welcome you back for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.