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Reviews of SoHo 54 Hotel

3 out of 5
SoHo 54 Hotel
54 Watts St, New York, NY

Reviews

7.2

Good

Rating 10 - Excellent. 366 out of 1062 reviews" "
Rating 8 - Good. 258 out of 1062 reviews" "
Rating 6 - Okay. 191 out of 1062 reviews" "
Rating 4 - Poor. 137 out of 1062 reviews" "
Rating 2 - Terrible. 110 out of 1062 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sam

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst stay I have ever had. Sink bowl was dirty, light in bathroom not turning on many times and light fixture broken, floor not cleaned enough before check-in. Door locked and also door and very bad condition. They had at least six other rooms available that night and then they would not let us transfer because we used Expedia. Pillows and sheets were very unsanitary and we could not sleep on them the maintenance even brought in new pillows and then brought bug spray to the room and was spring the room. We were breathing it in the whole night. The vent from the heat and air was never changed and probably years and we were breathing in filthy recycled air and the vent had dust around the vent. We were on the phone with Expedia from the minute we walked in the room for over an hour and 20 minutes trying to get a refund. After 11 PM, 6 Hour Drive nine-year-old who was overly tired and wasn't allowed to sit on the bed yet nowhere else to go we felt defeated and did not have the will or energy to do more that night with the abusive staff.
Stayed 2 nights in Mar 2024
Response from Soho 54 Hotel on Apr 26, 2024
Thank you very much for your feedback. From your response, we understand that you were not happy with your experience and would like to apologize for the inconveniences you encountered during your stay. We wish to make amends for this reservation and hope your experience will not deter you from our property. Please feel free to provide additional feedback on what we can do to guarantee your satisfaction on your next visit. Best,

6/10 Okay

Cherry

Traveled with family
Liked: Staff & service
We had a great stay, easy to get to all sites. We moved from our original room which was not ready. Optional room was small but they moved us to our original room for the last part of our stay. Staff was very friendly.
Stayed 3 nights in Apr 2024
Response from Soho 54 Hotel on Apr 11, 2024
Thank you very much for choosing to share your experience, we appreciate you for noticing the convenience of our location. From your response, we understand that you were not happy with your experience and would like to apologize for the inconveniences you encountered during your stay. Since your departure, management has investigated your concerns and found solutions to avoid these inconveniences in the future. We wish to make amends for this reservation and hope your experience will not deter you from our property. Best,

8/10 Good

Karim

Traveled with family
Liked: Staff & service
Disliked: Amenities
Property was worn down, but the location was great and the rate as well, it’s a give and take.
Stayed 4 nights in Mar 2024
Response from Soho 54 Hotel on Apr 7, 2024
Thank you very much for your response, we appreciate your feedback. Please note, we would love your opinion on what you think we can improve on to guarantee your satisfaction. Hopefully, in the near future, we are able to host your next visit. Warm regards,

10/10 Excellent

Romeu

basic good
Stayed 2 nights in Mar 2024
Response from Soho 54 Hotel on Apr 1, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We hope your most recent experience will turn you into a loyal guest. Best,

6/10 Okay

Shaoyi

Liked: Cleanliness
wifi is slow
Stayed 4 nights in Mar 2024
Response from Soho 54 Hotel on Mar 29, 2024
Thank you very much for your response. We noticed your rating and understand you were not 100% happy with your visit. We would love to know what we could have done to improve your experience.Kind regards,

4/10 Poor

Nicole

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel staff are super nice. However the hotel is old and dated. The floor board in the bathroom was popping up and I stubbed my toe causing it to bleed, the shower fixture is broken and peeling, the tub is cracked, the toilet handle is broken and the toilet just keeps running which is very loud. Overall wouldn’t stay here again and I wouldn’t waste the money if I were you.
Response from Soho 54 Hotel on Mar 28, 2024
Thank you very much for choosing to share your experience, we appreciate you for noticing the friendliness of the staff members. We send our deepest apologies for the inconveniences you mentioned. At the time you run into an issue, please do not hesitate to contact the front desk so we can assist with amending each issue. We hope your experience will not deter you from our location, we would like to make amends for your most recent stay. Best,

6/10 Okay

Hayat

Traveled with family and small children
Disliked: Property conditions & facilities
Update needed all over, outdated furnitures are beds are very uncomfortable
Stayed 3 nights in Mar 2024
Response from Soho 54 Hotel on Mar 28, 2024
Thank you very much for your response. We noticed your rating and understand you were not 100% happy with your visit. We would love to know what we could have done to improve your experience.Kind regards,

10/10 Excellent

Charlene, Cllinton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
SoHo 54 was a great find! The price was affordable, the staff helpful, and our room was large and clean. I hesitated for a couple of steps as I approached the front door — it was a small indentation in the building wall and the street was a little dark. My concerns evaporated the moment I stepped inside and I’ll make this my go-to hotel for future trips to NYC.
Stayed 1 night in Feb 2024
Response from Soho 54 Hotel on Mar 28, 2024
Thank you very much for your response, we appreciate your feedback and for mentioning the aspects of the hotel you enjoyed the most. We appreciate you for mentioning the helpfulness of the staff and the cleanliness of the property. We hope your most recent experience will turn you into a loyal guest. Best,

10/10 Excellent

Lucero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Mar 2024
Response from Soho 54 Hotel on Mar 26, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We hope your most recent experience will turn you into a loyal guest. Best,

6/10 Okay

Jose

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room was booked as DeLuxe with Soho View, was explained that those are rooms from floor 2 to 16, was given a room with a view to a building wall, came back and ask for the room I booked and they said they didn’t have one, that they have a different rate room at floor 16 with the view but more expensive. I needed up paying the difference for a room at 16th floor and the view, something that I was under the impression I already paid for. They should honor the room category booked. They didn’t and make me pay more. Be aware.
Stayed 2 nights in Mar 2024
Response from Soho 54 Hotel on Mar 25, 2024
Hello, thank you for your feedback Jose. Please note, the room type you booked for are on the floors 2-12 but your actual room is accommodated based on availability on the ay of arrival. The higher floor kings from 14-18 is a difference price so in order to upgrade you have to pay a difference. I hope this information will clear any confusion. Have a nice day.

6/10 Okay

Kerry

Liked: Staff & service
The area is perfect for walkability. It is close to Canal/Tunnel so the traffic during rush hour makes it busy and noisy. Close to lots of restaurants and shops. Very easy to explore SOHO, Tribeca, West Village, Little Italy, Chinatown and surroundings by foot. Check in was easy and they let me do early check in. The room was a usual size for NYC. Bathroom was clean, room was clean but outdated. The lighting was not great and the heating was hit or miss. If i turned it off then the room was cold but if i turned it on even at 65 the room got too hot. There is free water, coffee, and tea. No bar, restaurant, or breakfast but plenty of places nearby. Gym was very bare bones but had all the basics. Overall, good for a 3 star hotel as the price was good for the location and the room size. You dont go to that area to stay in your room anyway!
Stayed 4 nights in Mar 2024
Response from Soho 54 Hotel on Mar 23, 2024
Thank you very much for your response, we appreciate your feedback and for mentioning the aspects of the hotel you enjoyed the most. Please note, we would love your opinion on what you think we can improve on to guarantee your satisfaction. Hopefully, in the near future, we are able to host your next visit. Warm regards,

10/10 Excellent

Freddy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Soho 54 Hotel on Mar 22, 2024
We are very pleased to hear your most recent stay was amazing! We hope to see you again. Warm regards,

4/10 Poor

heidi

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There was no security in/out of hotel or the elevator. Did not require a room key to get in/out. Our bathroom door was broken and difficult to open and close.
Stayed 2 nights in Mar 2024
Response from Soho 54 Hotel on Mar 18, 2024
Thank you very much for choosing to share your experience. At the time you run into an issue, please do not hesitate to contact the front desk so we can assist with amending each issue. Please note, we take all feedback into consideration and will do our best to better accommodate in the future. Please do not let this experience deter you from our property, we would love to make amends.Best,

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Soho 54 Hotel on Mar 22, 2024
Thank you very much for your response, we appreciate your feedback. Please note, we would love your opinion on what you think we can improve on to guarantee your satisfaction. Hopefully, in the near future, we are able to host your next visit. Warm regards,

8/10 Good

adryanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful
Response from Soho 54 Hotel on Mar 17, 2024
Thank you for your rating. Please note, we would love your opinion on what you think we can improve on to guarantee your satisfaction. Hopefully, in the near future, we are able to host your next visit. Warm regards,

6/10 Okay

romeu

Business traveler, Traveled with pets
Liked: Property conditions & facilities
Disliked: Staff & service
a
Stayed 2 nights in Mar 2024
Response from Soho 54 Hotel on Mar 17, 2024
Thank you very much for your response. We noticed your rating and understand you were not 100% happy with your visit. We would love to know what we could have done to improve your experience.Kind regards,

8/10 Good

Ravin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid stay. Rooms are clean and amenities are reasonable. If you’re looking for short stay in NYC for a reasonable cost, this is a good choice.
Stayed 2 nights in Mar 2024
Response from Soho 54 Hotel on Mar 17, 2024
Thank you very much for your response, we appreciate your feedback and for mentioning the aspects of the hotel you enjoyed the most. Please note, we would love your opinion on what you think we can improve on to guarantee your satisfaction. Hopefully, in the near future, we are able to host your next visit. Warm regards,

4/10 Poor

Lila

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Kind of sketchy
Stayed 1 night in Mar 2024
Response from Soho 54 Hotel on Mar 14, 2024
Thank you very much for your feedback. From your response, we understand that you were not happy with your experience. We want to apologize for any inconveniences you encountered during your stay. We wish to make amends for this reservation and hope your experience will not deter you from our property. Best,

8/10 Good

Darrian

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Soho 54 Hotel on Mar 12, 2024
Thank you very much for your response, we appreciate your feedback. Please note, we would love your opinion on what you think we can improve on to guarantee your satisfaction. Hopefully, in the near future, we are able to host your next visit. Warm regards,

10/10 Excellent

Kathleen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Soho 54 Hotel on Mar 10, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We hope to see you again. Warm regards,

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very good service. Excellent I love it. Very good location.
Stayed 1 night in Mar 2024
Response from Soho 54 Hotel on Mar 8, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We hope your most recent experience will turn you into a loyal guest. Best,

4/10 Poor

Kristena

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Soho 54 Hotel on Mar 8, 2024
Thank you very much for your response. We noticed your rating and understand you were not 100% happy with your visit. We would love to know what we could have done to improve your experience.Kind regards,

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
The room was a bit old and dated but it was comfortable. The rugs in my room were in bad shape but man at desk said they are repairing them one room at a time. Staff was super nice. They let me stay a bit longer due to illness which I thought was very nice. Location was great for Soho. It is a bit close to entrance to Holland Tunnel. Traffic was bad outside hotel during rush hours.
Stayed 2 nights in Mar 2024
Response from Soho 54 Hotel on Mar 7, 2024
Thank you very much for your response, we appreciate your feedback and for mentioning the aspects of the hotel you enjoyed the most. Please note, we would love your opinion on what you think we can improve on to guarantee your satisfaction. Hopefully, in the near future, we are able to host your next visit. Warm regards,

4/10 Poor

Phil, Gilbert

Liked: Staff & service
Disliked: Property conditions & facilities
Horrible WiFi.
Stayed 2 nights in Feb 2024
Response from Soho 54 Hotel on Mar 2, 2024
Thank you very much for your feedback. From your response, we understand that you were not happy with your experience and would like to apologize for the inconveniences you encountered during your stay. We wish to make amends for this reservation and hope your experience will not deter you from our property. Warm regards,

6/10 Okay

Larry

Liked: Staff & service
Disliked: Property conditions & facilities
Location was good.
Stayed 3 nights in Feb 2024
Response from Soho 54 Hotel on Mar 2, 2024
Thank you very much for your response, we appreciate your feedback and for mentioning the aspects of the hotel you enjoyed the most. Please note, we would love your opinion on what you think we can improve on to guarantee your satisfaction. Hopefully, in the near future, we are able to host your next visit. Warm regards,

6/10 Okay

Amos, Brockton

I don’t like because i pay for WFi no breakfast
Stayed 1 night in Feb 2024
Response from Soho 54 Hotel on Mar 2, 2024
Thank you very much for your response. We noticed your rating and understand you were not 100% happy with your visit. We would love to know what we could have done to improve your experience.Kind regards,

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Soho 54 Hotel on Feb 26, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We hope your most recent experience will turn you into a loyal guest. Best,

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Soho 54 Hotel on Feb 25, 2024
Thank you very much for your response, we appreciate your feedback. Please note, we would love your opinion on what you think we can improve on to guarantee your satisfaction. Hopefully, in the near future, we are able to host your next visit. King regards,

6/10 Okay

Rachelle

Traveled with partner
Liked: Cleanliness, staff & service
Staff was friendly and helpful. There was free tea, coffee and hot chocolate and a nice common lounge area. The bed was not the most comfortable and there were no extra blankets. Unfortunately the curtains were not made to cover the whole window and we had to pin a blanket (that maintenance brought us) to block out the neighbouring building's light and get a good night's sleep. Overall it was a pleasant stay but not big on basic comforts.
Stayed 6 nights in Feb 2024
Response from Soho 54 Hotel on Feb 24, 2024
Thank you very much for your response. We appreciate you very much for mentioning the aspects of the hotel you enjoyed the most. Please note, we send our deepest apologies for the inconveniences you mentioned. Also, there was multiple attempts made to access the room to assist with the inconvenience of the window but we were met with do not disturbs. Nonetheless, we will note your feedback on what we can improve on to avoid this inconvenience in the future. We wish to make amends for this reservation and hope your experience will not deter you from our property. Best,

4/10 Poor

Bianca

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Soho 54 Hotel on Feb 23, 2024
Thank you very much for your response. We noticed your rating and understand you were not 100% happy with your visit. We would love to know what we could have done to improve your experience.Kind regards,

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Soho 54 Hotel on Feb 22, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We hope your most recent experience will turn you into a loyal guest. Best,

6/10 Okay

Jorge, Revere

Stayed 2 nights in Feb 2024
Response from Soho 54 Hotel on Mar 22, 2024
Thank you very much for your response, we appreciate your feedback. Please note, we would love your opinion on what you think we can improve on to guarantee your satisfaction. Hopefully, in the near future, we are able to host your next visit. Warm regards,

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
The property was really noce to stay in especially if you get a room at the top 18th or 19th floor with great views and the staff really friendly and helpful. Definitely would stay here again
Stayed 5 nights in Nov 2023
Response from Soho 54 Hotel on Feb 19, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We appreciate you for mentioning the friendliness of the staff member and the beautiful views from the top floor rooms. We hope your most recent visit will turn you into a loyal guest. Best,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, especially the staff, ALWAYS excellent!
Stayed 1 night in Feb 2024
Response from Soho 54 Hotel on Feb 18, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay and we thank you for mentioning the effectiveness of the staff members. We hope your most recent experience will turn you into a loyal guest. Best,

2/10 Terrible

stephen

Disliked: Amenities
Wall areas coming apart. Put in accessible room despite no request. Fire alarm was beeping because low battery.
Stayed 1 night in Feb 2024
Response from Soho 54 Hotel on Feb 15, 2024
Thank you very much for your feedback. From your response, we understand that you were not happy with your experience and we wish to make amends. For the record, we've noted your feedback and will find the best solution to avoid this inconvenience in the future. Best,

2/10 Terrible

peter

Stayed 4 nights in Feb 2024
Response from Soho 54 Hotel on Mar 22, 2024
Thank you very much for your response. We noticed your rating and understand you were not 100% happy with your visit. We would love to know what we could have done to improve your experience.Kind regards,

10/10 Excellent

Patrice

Stayed 3 nights in Dec 2023
Response from Soho 54 Hotel on Mar 22, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We hope your most recent experience will turn you into a loyal guest. Best,

10/10 Excellent

Robert

Always excellent, especially the staff!
Stayed 2 nights in Feb 2024
Response from Soho 54 Hotel on Feb 8, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. Thank you for noticing the friendliness of the staff members, we hope your most recent experience will turn you into a loyal guest. Best,

10/10 Excellent

Loray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Soho 54 Hotel on Feb 2, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We hope your most recent experience will turn you into a loyal guest. Best,

10/10 Excellent

Deborah

Very nice
Stayed 2 nights in Jan 2024
Response from Soho 54 Hotel on Feb 1, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We hope your most recent experience will turn you into a loyal guest. Best,

8/10 Good

Josue

Liked: Cleanliness, staff & service
Great place to stay, great location. Friendly staff and free water bottles
Stayed 1 night in Jan 2024
Response from Soho 54 Hotel on Jan 29, 2024
Thank you very much for choosing to share your experience. We appreciate you for noticing the friendliness of the staff members and the convenience of our location. We would love to know how we can improve our services. Best,

6/10 Okay

Younes

Disliked: Property conditions & facilities
Small room , super old equipment, and bed. Couldn’t sleep for two nights since you could hear your neighbors screaming and yelling clearly.
Stayed 2 nights in Jan 2024
Response from Soho 54 Hotel on Jan 29, 2024
Thank you very much for choosing to share your experience. We noticed you were unhappy with your visit and we would like to apologize for any inconveniences you experienced during your stay. At the time you run into an issue, please do not hesitate to contact the front desk so we can assist with amending each issue. We hope your experience will not deter you from our location, we would like to make amends for your most recent stay. Best,

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Soho 54 Hotel on Jan 27, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We hope your most recent experience will turn you into a loyal guest. Best,

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Soho 54 Hotel on Jan 27, 2024
Thank you very much for your response. We noticed your rating and understand you were not 100% happy with your visit. We would love to know what we could have done to improve your experience.Kind regards,

10/10 Excellent

Abdufarrukh

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Jan 2024
Response from Soho 54 Hotel on Jan 25, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you enjoyed your stay. . We hope to see you again in the near future.Best,

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Soho 54 Hotel on Jan 22, 2024
Thank you very much for your response, we appreciate your feedback. Please note, we would love your opinion on what you think we can improve on to guarantee your satisfaction. Hopefully, in the near future, we are able to host your next visit. Warm regards,

10/10 Excellent

Jonathan, Cleveland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I visit Soho every several months and Soho 54 is my go to hotel. The price is always great, the rooms are spacious and the staff is attentive and friendly. And an easy quick walk to all the main shops, bars and restaurants. Great value in my experiences.
Response from Soho 54 Hotel on Jan 29, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We appreciate your loyalty and look forward to your return visit back to Soho 54.

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Soho 54 Hotel on Jan 28, 2024
Thank you very much for choosing to share your experience. The staff of Soho 54 are very pleased to hear you had a perfect stay. We hope your most recent experience will turn you into a loyal guest. Best,

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Room was perfect for our visit
Stayed 2 nights in Jan 2024
Response from Soho 54 Hotel on Jan 15, 2024
Thank you very much for choosing to share your experience, we appreciate you for noticing the convenience of our location. We hope your most recent stay will turn you into a loyal guest. Best,

8/10 Good

Eric

Liked: Staff & service
Property is being renovated. TV did not work the entire time we were there. Staff was A
Stayed 2 nights in Jan 2024
Response from Soho 54 Hotel on Jan 19, 2024
Thank you very much for choosing to share your experience, we appreciate you for noticing the friendliness of the staff members. At the time you run into an issue, please do not hesitate to contact the front desk so we can assist with amending each issue. We hope your most recent stay will turn you into a loyal guest. Best,