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Reviews of Best Western Plus City Line Hotel

2.5 out of 5
Best Western Plus City Line Hotel
156 Bruckner Blvd, Bronx, NY

Reviews

7.0

Good

Rating 10 - Excellent. 55 out of 176 reviews" "
Rating 8 - Good. 52 out of 176 reviews" "
Rating 6 - Okay. 23 out of 176 reviews" "
Rating 4 - Poor. 17 out of 176 reviews" "
Rating 2 - Terrible. 29 out of 176 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Shamel

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Chintu on Aug 22, 2022
Dear Guest, Thank you for your rating, we sincerely apologize for any inconvenience during your stay with us. Your feedback will be addressed immediately, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintu

10/10 Excellent

Yesenia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Chintu on Aug 3, 2022
Dear Yesenia, A big thank you for your stay at our hotel. It is really delightful to see your feedback. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit. Sincerely, Chintan

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022
Response from Chintu on Aug 1, 2022
Dear Sarah, Thanks for the stay and great feedback by giving us a 10 out of 10. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

10/10 Excellent

Boris

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A parking lot with a private door.
Stayed 1 night in Jul 2022
Response from Chintu on Jul 29, 2022
Dear Boris, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

10/10 Excellent

Dulison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Chintu on Jul 29, 2022
Dear Dulison, Thanks for the stay and great feedback by giving us a 10 out of 10. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Didn’t feel safe
Stayed here because we thought it would be easy to get to the subway. It was 6 blocks away and the walk was through an area that didn’t feel safe after dark. (We walked through during the day and it was okay. Maybe I’m just silly.). There were only 5 parking spaces and they were hard to get to. Room was so small we couldn’t open suitcases unless we put them on the bed. We booked 3 nights but only stayed one.
Stayed 3 nights in Jul 2022
Response from Chintu on Jul 25, 2022
Dear Guest, Thank you for your rating, we sincerely apologize for any inconvenience during your stay with us. Your feedback will be addressed immediately, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintu

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Chintu on Jul 19, 2022
Dear Guest, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

2/10 Terrible

Anita

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay Away!
This was the worst experience I have had at an hotel. We had to change rooms three times due dirt and filth. Finally after the third room change and the nasty attitude of the front desk staff, we ended up checking out early. When you check in there is a sign that says "No Partying Allowed". Which means they no this is an issue. However when we called about the late night partying and weed smoke filling the halls, we were met with hostility and a snotty attitude. Not the place for a family trip.
Stayed 7 nights in Jun 2022
Response from Chintu on Jul 5, 2022
Dear Guest, Thank you for your rating, we sincerely apologize for any inconvenience during your stay with us. Your feedback will be addressed immediately, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintu

6/10 Okay

Halimatou

Traveled with family and small children
They was a loud noses during the night.
Stayed 4 nights in Jun 2022
Response from Chintu on Jul 4, 2022
Dear Guest, Thank you for your rating, we sincerely apologize for the inconvenience during your stay with us, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintan

2/10 Terrible

Vanesa

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Person at the front desk wasn’t there had to wait a while. There was cigarette burns all over the blanket when I came up in the room.
Stayed 1 night in Jun 2022
Response from Chintu on Jul 4, 2022
Dear Vanesa, Thank you for your rating, we sincerely apologize for the inconvenience during your stay with us, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintan

10/10 Excellent

GUY C

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Chintu on Jun 30, 2022
Dear Paulina A big thank you for your stay at our hotel. It is really delightful to see your feedback. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit. Sincerely, Chintan

2/10 Terrible

Ronald

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room smell super bad , in the middle of the night people talking on the hallway, room super small it was crazy to stay there
Stayed 1 night in Jun 2022
Response from Chintu on Jun 28, 2022
Dear Ronald, Thank you for your rating, we sincerely apologize for the inconvenience during your stay with us, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintan

10/10 Excellent

alis

Stayed 1 night in Jun 2022
Response from Chintu on Sep 30, 2022
Dear Guest, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

6/10 Okay

arielle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and nice but the staff wasn’t very helpful. Forgot one of our pillows(very important to us) and called within 5 minutes of leaving to ask the staff to put it aside for us, they claimed it was never left in the room although this pillow is completely different than any of the one they provide in their rooms. Hung up on us twice when we called asking to come pick it up. Not very happy.
Stayed 1 night in Jun 2022
Response from Chintu on Jun 24, 2022
Dear Arielle, Thank you for your rating, we sincerely apologize for the inconvenience during your stay with us, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintan

10/10 Excellent

Paulina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come again! Very clean! Is close to everything.
Stayed 2 nights in Dec 2021
Response from Chintu on Jun 24, 2022
Dear Paulina A big thank you for your stay at our hotel. It is really delightful to see your feedback. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit. Sincerely, Chintan

4/10 Poor

Ryla

Traveled with partner
Disliked: Staff & service, amenities
This Hotel is just the bare minimum. The hospitality isn’t good and the rooms are barely cleaned.
Stayed 1 night in Jun 2022
Response from Chintu on Jun 22, 2022
Dear Ryla, Thank you for your rating, we sincerely apologize for the inconvenience during your stay with us, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintan

8/10 Good

Howard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Chintu on Jun 21, 2022
Dear Guest, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Chintu on Jun 18, 2022
Dear Guest, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

10/10 Excellent

Stanley

Stayed 1 night in Jun 2022
Response from Chintu on Jun 18, 2022
Dear Stanley, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

10/10 Excellent

natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay!
Stayed 1 night in Jun 2022
Response from Chintu on Jun 16, 2022
Dear Natasha, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

6/10 Okay

Sean

Traveled with group
Liked: Cleanliness, staff & service
Good price. Loud location. Very hard to sleep if your room faces the road.
Stayed 1 night in Jun 2022
Response from Chintu on Jun 13, 2022
Dear Sean, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service, staff was polite always. Breakfast could have been better but overall it was a great stay. 👍
Stayed 4 nights in Jun 2022
Response from Chintu on Jun 10, 2022
Dear Luis, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Trenee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Janelly

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2022
Response from Chintu on Jun 10, 2022
Dear Janelly, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

8/10 Good

Atif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience was very good.
Stayed 2 nights in May 2022
Response from Chintu on Jun 10, 2022
Dear Atif, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

2/10 Terrible

Ruben

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet wasn’t clean and there was a bug on the bed.
Stayed 1 night in May 2022
Response from Chintu on Jun 10, 2022
Dear Ruben, Thank you for your rating, we sincerely apologize for the inconvenience during your stay with us, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintan

8/10 Good

Troy

Stayed 2 nights in May 2022

2/10 Terrible

kazuhisa, Gold River

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Underground, wet, dark, elevators broken, and scary. Th area is ghetto.
Stayed 1 night in May 2022
Response from Chintu on Jun 10, 2022
Dear Kazuhisa, Thank you for your rating, we sincerely apologize for the inconvenience during your stay with us, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintan

6/10 Okay

Humberto

Stayed 5 nights in May 2022

4/10 Poor

Teresa

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
3.5 miles from LaGuardia, interior run down, poor quality lighting, breakfast area in the basement, dismal, Terribly noisy at night (other patrons) Very limited food choices had to be delivered …
Stayed 1 night in May 2022
Response from Chintu on Jun 10, 2022
Dear Teresa, Thank you for your rating, we sincerely apologize for the inconvenience during your stay with us, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintan

10/10 Excellent

Jose

Stayed 1 night in May 2022
Response from Chintu on May 23, 2022
Dear Jose, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

2/10 Terrible

Abigail

Stayed 2 nights in May 2022

4/10 Poor

Zina

Disliked: Cleanliness
Stayed 1 night in May 2022

6/10 Okay

Elisa

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2022

6/10 Okay

Wilhelm

Traveled with family
Disliked: Amenities, property conditions & facilities
Room with 2 double beds was extemely small, plus toilet had issues that we had to use the staff toilet in the basement.
Stayed 3 nights in Apr 2022
Response from Chintu on May 11, 2022
Dear Wilhelm, Thank you for your rating, we sincerely apologize for the inconvenience during your stay with us, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintan

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Other than the elevator of working everything else was good.
Stayed 1 night in Apr 2022
Response from Chintu on May 2, 2022
Dear Louis, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

10/10 Excellent

LEE

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No parking
Stayed 1 night in Apr 2022
Response from Chintu on May 5, 2022
Dear Lee, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

2/10 Terrible

Luis

Stayed 1 night in Apr 2022
Response from Chintu on Aug 11, 2022
Dear Luis, Thank you for your rating, we sincerely apologize for the inconvenience during your stay with us, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintan

4/10 Poor

Micael, DALLAS

Stayed 2 nights in Apr 2022
Response from Chintu on Aug 11, 2022
Dear Michael, Thank you for your rating, we sincerely apologize for the inconvenience during your stay with us, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintan

8/10 Good

Heather

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very loud all day and night. The only available curtains were see-through, which didn't help when several police cars stopped on the street in the middle of the night. The room was clean and comfortable.
Stayed 1 night in Apr 2022
Response from Chintu on Apr 18, 2022
Dear Heather, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

2/10 Terrible

Erik

Stayed 1 night in Apr 2022
Response from Chintu on Aug 11, 2022
Dear Erik, Thank you for your rating, we sincerely apologize for the inconvenience during your stay with us, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintan

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside the property was great, the surrounding area was not.
Stayed 4 nights in Apr 2022
Response from Chintu on Apr 16, 2022
Dear Samantha, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping staff were very, very nice and helpful!
Stayed 1 night in Apr 2022
Response from Chintu on Apr 11, 2022
Dear Andrew, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel room was clean and comfortable.
Stayed 1 night in Apr 2022
Response from Chintu on Apr 9, 2022
Dear Robin, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 1 night in Apr 2022
Response from Chintu on Apr 8, 2022
Dear Robert, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

8/10 Good

JAIRO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms kind a small
Stayed 1 night in Apr 2022
Response from Chintu on Apr 8, 2022
Dear Jairo, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent, clean, nice staff. Price? Be aware.
Check in (@2:30am after long day of airport delays) was quick and friendly. Seeing previous persons receipt still in the room and seeing how much less they paid per night then I did - not cool.
Stayed 1 night in Apr 2022
Response from Chintu on Apr 8, 2022
Dear Lisa, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu

8/10 Good

Lynnessa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ability to be right outside of NYC but totally isolated away from decent life.
Stayed 3 nights in Mar 2022
Response from Chintu on Apr 7, 2022
Dear Lynnessa, Our Team would like to thank you for your Rating. We do hope you will visit again sometime. Warmest Regards, Chintu