Ratings based on 3,995 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2014
The room was ready when we arrive, before the check in time. The Concierge was very helpful
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NYC

Perfect location! Exceeded all expectations!

Posted Nov 26, 2014
Room was great! Staff was so friendly and helpful!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom lexington, ky

close to everything

Posted Nov 25, 2014
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Nov 25, 2014
Pros: Location
Cons: Some refurbishment needed in rooms
Location: Very central
Terrific location in the middle of Times Square. Theatre district, restaurants and shope all within walking distance
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Perfect location

Posted Nov 25, 2014
Had an awesome time. Hotel was clean spacious and the staff was wonderful!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Convenient.

Posted Nov 24, 2014
Great Stay. Employees very eager to help. Should have Jack Daniels served at the bar.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nottinghamshire

Nice and comfortable

Posted Nov 24, 2014
Pros: Great location, brilliant idea for two people sharing who do not want to sleep in the same room.
Cons: Better custoemr service by bar staff and hot drink availability in the bar area during the day.
Location: Right in the middle of Times Square - excellent location. Everything roundabout and in walking distance.
Allowed to check-in early and then got upgraded to a room with king size bed. We wanted two beds anyway so this was a bonus. The check-in staff were really helpful and the cookies were a great bonus. Room warm and comfortable although the view wasnt very good. All staff during our stay were very helpful, we asked and got more tea bags for the room and nothing seemed to be too much trouble. The only down side was that we could still hear noise from a construction site even from the 15th floor but this isnt really the fault of the hotel. We did use the bar area one evening and would just say that the barmen seemed to be very distracted by other guests seated at the bar and their service was probably the worst in the hotel. Could do with coffee facilities in the bar area as there was nowhere to get a hot drink in the hotel whilst we were waiting to leave. We could have gone out and bought one but it would have been nice just to get one in the bar area. Otherwise, great hotel, would visit again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Newmarket,Ontario

Nice hotel, excellent location.

Posted Nov 23, 2014
Pros: Perfect location in city. We overlooked Times Square and loved it. We could walk to so many sights..
The staff were very friendly and helpful. They were always available for any questions or concerns. It was very easy to get anywhere from the hotel. Loved New York and location of hotel enabled us to get to the theatre in a matter of minutes. Lots of restaurants in area.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Somerset, UK

Perfect Location for NY action!

Posted Nov 23, 2014
Pros: Location, Quietness, Staff & Room size
Cons: Aircon is not that effective and in the City that never sleeps you don't want the windows open!
Location: Location is right on Times Square opposite the late returns Ticket Booth and amongst loads of restaurants & bars
We were upgraded on arrival and had an excellent room on the 34th Floor. Room had a huge Kingsize bed, 2 wash basins and easy step in bath/shower. Lounge had sofa and 2 chairs with 42" TVs in both lounge and bedroom. Free WiFi courtesy of Hilton Honours loyalty scheme membership - sign up! Staff in the Hotel were great and I would recommend.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom elp

Nice hotel

Posted Nov 23, 2014
Nice hotel in The center of time square thast realy good love new York city