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Reviews of Tempo by Hilton New York Times Square

4 out of 5
Tempo by Hilton New York Times Square
1568 Broadway, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1553 out of 2013 reviews" "
Rating 8 - Good. 293 out of 2013 reviews" "
Rating 6 - Okay. 98 out of 2013 reviews" "
Rating 4 - Poor. 34 out of 2013 reviews" "
Rating 2 - Terrible. 35 out of 2013 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kathy, Erin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to Times Square and Broadway shows. The concierge staff and doormen were extremely friendly and helpful. The guest room was comfortable and clean. We would stay at this hotel again. Only small issue we had was with a front desk clerk when we went to check in after 3 pm. He advised us that check in wasn’t until 4 and we would have to come back. Our Expedia reservation said our check in was 3 pm. Travel days are long and we would have appreciated if the check in time between Expedia and the hotel matched.
Stayed 4 nights in Apr 2024

10/10 Excellent

Linda, katy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic. Very close to everything and the subway is right around the corner. Staff was very friendly. The property is very clean. The only issue was my room was not made up the first day. I asked the desk to make sure housekeeping came by the next morning before I left for the day and they did. I had a wonderful stay!!! I will be back.
Stayed 4 nights in Apr 2024

10/10 Excellent

Emma Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at many New York hotels, but this hotel is in the PERFECT location for exploring all of Manhattan. There is a subway station right next door but plenty of places are well within walking distance. The staff were absolutely amazing, the restaurant served gorgeous cocktails and had an extensive non-alcoholic range, too. We can't wait for our next trip! We won't stay anywhere else in New York now.
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms were a bit small for double occupancy. not a lot of space to put two suitcases and clothes
Stayed 3 nights in Apr 2024

10/10 Excellent

patrice

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was close to everything and everyone was super nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Donald, Glen Cove

Traveled with group, Traveled with partner
Liked: Amenities
Nicely appointed. Very accommodating staff
Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Very upscale
Stayed 4 nights in Apr 2024

10/10 Excellent

Grant, Chaska

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym was really nice. Would love a hot tub
Stayed 2 nights in Apr 2024

10/10 Excellent

Shelley, Denver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was larger than expected. Bed was comfortable. Products were good. Staff were helpful and accommodating. Only feedback would be that I wish the bar/restaurant would have been open later. Would def stay here again.
Stayed 1 night in Apr 2024

6/10 Okay

Regina D, Dayton

Traveled with family
Lobby way too small. I didn’t like my luggage stored where anyone could get to it, just sitting out in the open lobby. No ability for early check in with my handicapped sister. No ice available and staff that could not be bothered to assist…more staff needed.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Regina,Thank you for sharing your feedback with us. We understand the importance of attentive assistance and accommodations. Rest assured, we will explore opportunities to provide a more seamless experience for our guests going forward. Your feedback is valuable to us, and we strive to make improvements for the benefit of our guests. Should you return to New York, it would be our pleasure to welcome you back with a stay that is sure to go above and beyond your expectations.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

yoann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room with an angle to see the City is so magic. We enjoyed a lot the View !
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Yoann,It's wonderful to hear that you enjoyed the magical view of the city from your room! It was a pleasure having you stay with us, and we look forward to welcoming you back to Tempo By Hilton New York Times Square for another memorable visit!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Carlos I Marquines

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely centric place, will definitely come back
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Carlos,Thank you for your positive feedback. We're thrilled you found Tempo By Hilton New York Times Square aesthetically pleasing and that our location right in the heart of Times Square was to your liking. It's great to hear that you plan to return, and it would be our pleasure to welcome you back for another wonderful stay!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Melanie Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, wonderful staff!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Melanie,Our friendly staff works hard to ensure all our guests feel valued, and they will be glad you appreciate their efforts. Please come see us again soon at Tempo By Hilton New York Times Square for another exceptional experience.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

francisco

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Karen Hannah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, right at Times Square - noise level of Times Square very manageable. Polite staff, would recommend.
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Karen,Thank you for taking the time to provide your review of Tempo By Hilton New York Times Square. We are delighted that you found our establishment to be peaceful and relaxing while also enjoying our location in the heart of Times Square. Our team takes pride in providing a friendly and accommodating environment, and they will be thrilled to hear your kind words. Your recommendation is appreciated, and it would be our pleasure to host you again.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Amber, Monmouth Junction

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 3 nights in Apr 2024

8/10 Good

Rumaasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

cecilia

Traveled with partner
Perfect
Stayed 5 nights in Jan 2024
Response from General Manager on Apr 25, 2024
Dear Cecilia,We're delighted to hear that everything was perfect during your stay! Thank you for choosing Tempo By Hilton New York Times Square, and we look forward to providing you with another flawless experience on your next visit.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right on Times Square so in the Broadway buzz - rooms have great sound proofing so you can escape the mayhem for peace and quiet. Clean and great views from the rooms. Staff really helpful although they could do with a dedicated baggage drop area as check out was really busy on Sunday. Overall, fantastic stay and recommend
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Simon,Thank you for your feedback and recommendation! We're delighted that our prime NYC location, welcoming rooms, and stunning views enhanced your stay. Your suggestion regarding a dedicated baggage drop area is appreciated and will be considered as we continue to improve our check-out process. We look forward to welcoming you back for another fantastic stay at Tempo By Hilton New York Times Square!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality, helpful and made for a great stay in the heart of Times Square.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Brian,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such a positive impact on your experience. We hope to welcome you back soon for another great stay at Tempo By Hilton New York Times Square. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Sherri M

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient, clean and a very good location.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Sherri,Thank you for your perfect rating! We are thrilled our fantastic location was a highlight of your stay, and we hope it allowed you to set your own pace while exploring NYC. Additionally, we take great pride in the high standards of cleanliness we adhere to, so it's great to see this was reflected in your visit. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,Matt Slippoy,General Manager

8/10 Good

Kevin, washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean modern rooms.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Kevin,Thank you for choosing Tempo By Hilton New York Times Square to host your recent trip. We're thrilled our commitment to maintaining pristine accommodations shone through during your visit. The pleasure was truly ours, and we hope you'll choose to visit us again in the future.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Julie

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It is really convenient to walk around!
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Julie,We can’t thank you enough for staying at Tempo By Hilton New York Times Square and for sharing your wonderful review. It’s great to hear our location was convenient for your trip, and we look forward to having you join us again when you return to NYC!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Maricela

The view was nice and loved the easy accessibility to restaurants, shops, times square and other places I needed to go to!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Maricela,Thank you so much for the perfect rating! It warms our hearts to know that our prime location was perfect for your needs and that you enjoyed our amazing views during your visit. It would be our pleasure to welcome you back to Tempo By Hilton New York Times Square for another relaxing experience soon.Sincerely,Matt Slippoy,General Manager

8/10 Good

karen ann

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
convenient location
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Karen,Thank you for choosing to stay with us at Tempo By Hilton New York Times Square. It's wonderful to read you were able to enjoy our convenient location. If there was anything we could have done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Raul Amin

Traveled with family
Excellent!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Raul,Thank you for your short but sweet five-star review. We are delighted you enjoyed your time at Tempo By Hilton New York Times Square and look forward to welcoming you back again soon.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel right in the heart of midtown Manhattan. Clean, comfortable, friendly staff - a truly great experience.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Christopher,Thank you for your glowing review of Tempo By Hilton New York Times Square! We're thrilled you enjoyed our convenient location in the heart of Midtown Manhattan. It's also wonderful to hear your appreciation for our clean, comfortable rooms and the warmth of our friendly team. We can't wait to welcome you back for another truly great experience during your next visit to our vibrant city.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, new modern property
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear James,It was our pleasure to provide you with convenient, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Tempo By Hilton New York Times Square.Sincerely,Matt Slippoy,General Manager

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a great size, and the bed comfortable. Dining wasn't very good for breakfast or dinner, and drinks were pretty expensive.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Donna,Thank you for your feedback. We're glad our spacious rooms and comfortable beds added to your experience. However, we apologize for any disappointment with the onsite dining, and we'll keep your comments in mind. Should you be in the area again, please consider coming back to see us.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay right in the heart of Times Square. Staff is A .
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Robert,Thank you for your kind words and for sharing your five-star rating! We are pleased to hear that you enjoyed our location and friendly service on your recent visit. It was our sincere pleasure to host you, and we hope to welcome you back soon to Tempo By Hilton New York Times Square, where we believe a good life is about pacing. Set your own pace at Tempo!Sincerely, Matt Slippoy, General Manager

10/10 Excellent

Inci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in the middle of Times Square. Very convenient to go to the main attractions of Manhattan. Updated, new, modern, small but very practical rooms. Nice shower w rainfall. Although outside is very noisy inside the room we didn’t hear much of it. Floor to ceiling windows with automated sheer/drapes. Excellent stay.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Inci,Thank you so much for the five-star review. We're delighted to hear you had a wonderful stay with us and enjoyed our modern, peaceful rooms. We hope you'll visit us again at Tempo By Hilton New York Times Square, where we believe in setting your own pace.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

yoel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Yoel,We're so happy to know that you had a good time with us overall and we trust that everything was in order for your stay. Thank you, and we hope to see you again soon. Sincerely,Matt Slippoy,General Manager

8/10 Good

Jonathan M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so glad we stayed there! Front desk staff was fantastic, the decor was really nice, modern. Our view was so great. There wasn’t anything I didn’t love about this hotel. Definitely will stay there again when I’m in town.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Alexandra,Thank you so much for the five-star review. It's so great to hear you enjoyed your stay with us and were able to enjoy our world-class service and trendy decor. We'll pass your compliments on to the team, and we look forward to your next visit to our property, where we believe "a good life is about pacing. Set your own pace at Tempo.”Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Jessica Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and we managed to walk everywhere from it (up to 20miles a day!). Would definitely go back. We were on the 27th floor and had the window open. For us, the road and outside noise was less than what we are used to. The only down fall was the air con didn't go below 20degrees so we turned it off and had window open all the time but we were still too hot.
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Jessica Elizabeth,We at Tempo By Hilton New York Times Square thank you for your review and are pleased you enjoyed our accommodations to rest in after walking from our prime location. That said, please accept our apologies for the temperature issue with your room. Although this is not typical, we are always on hand to help correct anything less than perfect. It would be our pleasure to host you again.Sincerely, Matt Slippoy, General Manager

10/10 Excellent

Jamie Smith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Willy, portland

Traveled with family
Liked: Cleanliness, property conditions & facilities
This hotel is right in the middle of Times Square. A lot of people everywhere lotta noise. You can pretty much walk anywhere find a restaurant, shops .. there was an incident at the bar with a family member of mine where the chair from under her broke, fell hard and got hurt. Be careful with the faulty equipments they have in that restaurant we noticed that there wasn’t too much compassion for my family member it pretty much was about numbers and money. They did not get a hold of my family member after the incident to find out how she was doing or if she needed anything so she could be comfortable.. they did ask her if she wanted an ambulance and to go to the hospital, but she decided not to go because we were leaving the next morning back home. We did not want to miss our flight. I think the staff needs more training with human interaction when these kind of incidents happen. overall it wasn’t a bad stay, but I will not stay there again..
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Willy,While we appreciate you choosing to stay with us during your time in NYC, we regret that the incident at the bar affected your family's experience. Rest assured that guest safety is our top priority, and any necessary changes will be made. Regarding your comments, we ask that you reach out to us offline so we can ensure we have all the details needed. It is our hope that you will consider returning for a top-notch stay. Thank you, and we hope to hear from you.Sincerely,Matt Slippoy,General Manager

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
The hotel was nice with a good view and they accommodated to my changes. It is well taken care off. Didn’t appreciate the extra random fee they charged me and told me about the day I arrived. So know there’s a $35 plus tax per day fee.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 22, 2024
Dear Maria,Thank you for your feedback. We're pleased to hear that you enjoyed the view and our accommodations. However, we are concerned about your experience with the unexpected fee; we strive for transparency in all communications. That said, since the hotel is in the heart of Times Square, hotels in the area charge fees like this. We value your patronage and hope to have the opportunity to serve you again in the future.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Belina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean hotel at the heart of Time Square. Very convenient to every where in Manhattan. Staff service was great!
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 22, 2024
Dear Belina,From our prime location to our friendly team members, we're so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating, and we hope you'll join us again soon. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my recent visit to NYC for my birthday I had the pleasure of staying at the Tempo Hilton located right in the bustling heart of Times Square, and it was an unforgettable experience. From the moment I arrived, I was impressed by the hotel's prime location, which made exploring the city incredibly convenient. One of the highlights of this hotel was its accessibility to local transportation. Within a few minutes' walk, I had access to multiple subway lines, making it effortless to explore different parts of the city. Whether I wanted to visit museums, theaters, or iconic landmarks, getting there was always a breeze. The hotel offered a range of amenities that enhanced my stay. The room was spacious, well-appointed, and had a fantastic view of Times Square. The staff were friendly and accommodating, ensuring that all my needs were met throughout my stay. I highly recommend this hotel to anyone planning a visit to the Big Apple, whether it's for business or leisure. It's a fantastic base from which to explore everything that New York has to offer.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Tatiana,Happy birthday! We're so pleased you chose to celebrate with us at Tempo By Hilton New York Times Square, and we're glad our central location and friendly staff helped make your special day even more memorable. Thank you for the kind review and recommendation. We look forward to your next visit.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Ivey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff…perfect location it was my dads first time in the city so we wanted to be close to everything and we were…the staff was so helpful giving recs,calling cabs and cars to airport also held our luggage free of charge so we could brunch before the airport! 10/10
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Ivey,Thank you for your fantastic review! We're thrilled to hear that our staff made a great impression. We appreciate your positive feedback and look forward to welcoming you back for another 10/10 stay!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Yilian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

john w, Doral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, modern rooms, staff were all very friendly and helpful. Kids loved the view from the 46th floor, will return again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Daniel,Thank you for taking the time to provide your review of Tempo By Hilton New York Times Square. Knowing you and your family enjoyed the comfort of your room with an amazing view, our accommodating and pleasant staff, and its location is delightful to hear. It would be our pleasure to host you on your next stay.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Robert, Miami Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife and spent a four day weekend just before 2024 NYE. Great location if that’s what u need. Central Times square. Great hotel and location. Took the subway everywhere.
Stayed 3 nights in Dec 2023
Response from General Manager on Apr 19, 2024
Dear Robert,It was such a pleasure having you stay with us at Tempo By Hilton New York Times Square! We are delighted our fantastic location allowed you to set your own pace while exploring NYC, and we appreciate you mentioning its convenience to your fellow travelers. Thank you for your perfect rating, and we hope you return soon.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024