Ratings based on 3,814 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from hertfordshire, UK

Excellent location to use as a base to explore NYC

Posted Sep 29, 2014
Pros: Great location as a base. Cookies from the hotel were lush.
Cons: Bathrooms could be updated but this is being picky.
Location: Right in the heart of Times Square. Everything is accessible from this area via bus and train links.
Hotel staff were great and the overall hotel condition us very good. The location is great and right in the heart of Times Square. Even though we were on the 11th floor the street noise was still very loud. If you prefer a very quiet night then this is not the hotel for you. That said, if you are a party goer and are not bothered by this then it is perfect
5 out of 5
Recommended
for Everyone
by A verified traveler

Double Tree Times Square 5 star

Posted Sep 28, 2014
Excellent service from check in to check out. Had two rooms, hotel was able to check us in early to one room upon arrival so we could explore city. Great central location near all sights and subways.
5 out of 5
Recommended
for Everyone
by A verified traveler from sioux center, ia

excellent hotel

Posted Sep 27, 2014
Loved this hotel. Right on Times Square. Friendly helpful staff. I will definitely stay here again!
Comment from Hotel Management
Sep 29, 2014 by Ryan, Hotel Management
Dear Barb, Thank you for the five star review. Thrilled to see that you liked the friendly and helpful staff.
Comment from Hotel Management
Sep 29, 2014 by Ryan, Hotel Management
Dear Barb, Thank you for the great comment about our friendly staff. Thank you for the five star review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Sep 25, 2014
Can't get any better location than this to all the action of NYC
Comment from Hotel Management
Sep 26, 2014 by Ryan, Hotel Management
Thank you for the great review.
Comment from Hotel Management
Sep 26, 2014 by Ryan, Hotel Management
Thanks for the great review re our fantastic location.
Comment from Hotel Management
Sep 26, 2014 by Ryan, Hotel Management
Dear Great Location, Thank you for the great review on our location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Aurora Ontario

Great staff, food and fabulous location.

Posted Sep 24, 2014
Pros: LOCATION
Cons: rooms are little pricy
Great mini getaway, but expensive :) Little Italy...great food......Broadway show ( Rock of Ages) ....great.....Empire State.....way to expensive..... Tour buses ( hop on...hope off) well worth for cost....Great city......... <3
5 out of 5
Recommended
for Everyone
by A verified traveler from Middlesbro England

Perfect Location

Posted Sep 22, 2014
Pros: Location cleanliness and friendly staff.
Cons: Very little
Location: Best location ever all sights of New York easily accessible.
Lovely clean professionally run hotel in the heart of times square at a great price would highly recommend.
Comment from Hotel Management
Sep 25, 2014 by Ryan, Hotel Management
Thank you for the great comment. We agree that this is great value for money in the heart of Times Square.
Comment from Hotel Management
Sep 25, 2014 by Ryan, Hotel Management
Dear Nick, Thank you so much for staying with us. We are so happy about you mentioning our professionally run hotel. Also, thanks for your recommendation and your 5 star rating! Please come back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Last minute Labor Day vacation in Times Square

Posted Sep 22, 2014
Located in the heart of Times Square. No noise, would have preferred room looking out onto broadway but I'm to those rooms are by the elevator. Staff nice, warm chocolate cookies delicious. We had a suite which was perfect for my family of 5. Within walking distance to restaurants, shopping, and tourist attractions. Pricey but look forward to staying here again.
Comment from Hotel Management
Sep 24, 2014 by Ryan, Hotel Management
Dear Family of 5, Thank you so much for staying with us. We are happy that you and your family of 5 had a wonderful experience! Thanks so much for your 5 star rating! Please come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Right in the heart of Manhattan

Posted Sep 22, 2014
Pros: We had a very high room (43rd floor). View was amazing and the facilities were very clean and comfortable. Large room by New York standard.
Brilliant location as long as you aren't afraid of crowds. It is right outside the Theatre Ticket Office on Times Square between 7th Avenue and 47th street. Very easy to get to all parts of Manhattan from there.
Comment from Hotel Management
Sep 25, 2014 by Ryan, Hotel Management
Thanks for the five stars. Agree that this is a busy location.
Comment from Hotel Management
Sep 25, 2014 by Ryan, Hotel Management
Dear Hotel Guest, Thank you so much for staying with us. Your 5 star rating is brilliant. Please come back soon !
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Great hotel in the heart of Manhattan

Posted Sep 21, 2014
Pros: It was close to many of the places we wanted to visit and was reasonably priced.
Cons: Bigger, better signage. We had trouble locating the hotel in the huge jumble of brightly colored moving signs all around the small hotel sign.
Location: It was on 47th and 7th Avenue. Close to transportation-Penn Station, Port Authority, subway, bus station. Close to MOMA, Central Park, etc.
We were celebrating our anniversary. We were treated to a free drink at the bar, free Wi-Fi and a small cake was sent to our room. The hotel lobby is on the 3rd floor which we liked because it is on a very busy street right across from TKTS. At first I thought it might be too noisy when we were sleeping but we were on the 37th floor and is was very quiet. The d├ęcor is lovely and the beds, pillows and linens were very comfortable. There were two sinks which was nice and a little microwave and little refrigerator. The view was awesome and it was very close to many nice restaurants and delis. They had a bar in the 3rd floor lobby where you could have coffee, etc. in the morning and drinks in the afternoon and evening. We would go there again - it was GREAT.
Comment from Hotel Management
Sep 25, 2014 by Ryan, Hotel Management
Dear Jim, Thrilled that we were able to make your anniversary memorable. Thank you for the five star review.
Comment from Hotel Management
Sep 25, 2014 by Ryan, Hotel Management
Dear Jim, Thank you so much for staying with us. We are so happy that you celebrated a memorable stay with us! Thanks for your 5 star rating! Happy Anniversary! Please come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Centre of everything in New York

Posted Sep 21, 2014
Pros: Size of room
Location: Close to hop on hop off, waking distance to paces to go
Room very roomy and bed extremely comfortable. Liked having a bar area, micro wave and fridge. Also liked having a safe.
Comment from Hotel Management
Sep 25, 2014 by Ryan, Hotel Management
Nice to see that you liked the size of your suite and the tea, coffee, fridge and microwave set up.
Comment from Hotel Management
Sep 25, 2014 by Ryan, Hotel Management
Dear Hotel Guest, Thank you so much for staying with us. We are so happy that you have enjoyed our roomy rooms and all the amenities! Thanks for your 4 star rating! Please come back soon!