We had so many issues with this hotel. I'll start with the good. Staff and Location were excellent. Now the bad, toilet leaked horribly in both rooms. In one is soaked the carpet and we had to switch. In the other, engineering was able to repair mostly with minor leaks after. When you took hot showers the walls around the toilet and other areas 'sweat' and you couldn't touch any. We also had an unexplained leak in one of the window sills. Out TV stopped working and engineering had to come in for about an hour and fix. After that, my hubby would duplicate the process when it conched out. The AC stopped working at random times and the room became a sweat box. We adjusted temperature, settings etc but nothing worked. We got tired of calling engineering and had to open a window (27th floor) to let in the freezing 40 - 49 degree weather to survive. We also were leaving a hot room sweaty to go into a freezing NYC temp. This made us sick and Im stilll nursing that cold a week later. I expected better from a 4star hotel. I could forgive it being outdated, limited (1) outlet, etc but this was a horrible experience. I think the location of this hotel is its saving grace.