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Rating 10 - Excellent. 289 out of 490 reviews" "
10 - Excellent
289
Rating 8 - Good. 108 out of 490 reviews" "
8 - Good
108
Rating 6 - Okay. 49 out of 490 reviews" "
6 - Okay
49
Rating 4 - Poor. 26 out of 490 reviews" "
4 - Poor
26
Rating 2 - Terrible. 18 out of 490 reviews" "
2 - Terrible
18
9.2/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
9.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Allison
May 10, 2024
Allison
Stayed 3 nights in May 2024
Response from NH Collection Guest Relations on May 11, 2024
Dear Allison, Thank you for staying with us here at NH Collection New York. We hope that you enjoyed your stay, and we look forward to seeing you again in the near future. Warm Regards, Fredrick Jones Guest Relations Director
Great location, friendly and helpful stuff. Had a great stay
Ritva
Stayed 2 nights in Apr 2024
Response from Julissa L on May 6, 2024
Dear Ritva,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent
Response from NH Collection New York on Apr 30, 2024
Dear Robin, Thank you for choosing to stay at NH Collection New York. I'm thrilled to hear that you enjoyed your stay with us and that our team contributed to making your experience memorable. Your positive feedback is greatly appreciated, and I will be sure to share it. Should your travels bring you back to New York, please don't hesitate to reach out to us. We would be delighted to welcome you back for another enjoyable stay. Wishing you a fantastic week ahead.Warm regards, Fredrick Jones Guest Relations Manager
Response from NH Collection New York on Apr 27, 2024
Dear Nicholas,Thank you for your positive review here at NH Collection New York. Happy to hear that you liked the location and out staff took great care of you. We look forward to hosting you again. Warm regards,Fredrick JonesGuest Relations Manager
Response from NH Collection New York on Apr 26, 2024
Dear Lani,Thank you for staying with us and sharing your feedback. We look forward to welcoming back to NH Collection New York in the near future. All the best to you. Warm regards,Fredrick JonesGuest Relations Manager
Great property, really cool bar, staff was so kind at checkin
Bobby
Stayed 2 nights in Mar 2024
Response from NH New York on Apr 25, 2024
Dear Bobby,We sincerely appreciate your recent stay at NH Collection New York. It brings us immense joy to learn that your experience was enjoyable. Your kind acknowledgment of our attentive staff during check-in warms our hearts.We eagerly anticipate the opportunity to welcome you back for another memorable stay in the near future.Warmest regards,Fredrick JonesGuest Relations Manager
Dear Jose,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent
Clean rooms, comfortable beds, elegant features, and friendly staff
Matthew
Stayed 4 nights in Apr 2024
Response from Julissa L on Apr 9, 2024
Dear Matthew,Your recent visit to the NH Collection New York Madison Avenue was delightful, and we appreciate your feedback on your stay. We are very pleased to hear that every aspect of your stay met your needs and that the customer service met our standards and expectations. We anticipate a repeat welcome and will keep you astounded and mesmerized.#FEELUNIQUEWith Appreciation,Julissa LopezGuest Relations Agent
The hotel is in a great location. The room was a decent size - beds are comfy and the bathroom was spotlessly clean. Breakfast was tasty and plentiful with a good buffet selection as well as a menu to order from.
Service is a little hit and miss. Some team members were excellent, others less friendly / helpful. Also found it odd to have disposable cups in the room - not very eco-friendly. No Expedia VIP acknowledgement - no perk / upgrade which was disappointing.
Nicola
Stayed 4 nights in Mar 2024
Response from Julissa L on Apr 9, 2024
Dear Nicola,Your recent visit to the NH Collection New York Madison Avenue was delightful, and we appreciate your feedback on your stay. We are very pleased to hear that every aspect of your stay met your needs, and that the customer service met our standards and expectations. We are sorry to hear that you were not recognize upon arrival as a value Expedia VIP, this is something that we will be making sure to address and avoid this from happening in the future. We anticipate a repeat welcome and will keep you astounded and mesmerized.#FEELTHEPLACEWith Appreciation,Julissa LopezGuest Relations Agent
Dear Rachel,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELUNIQUEWarmly,Julissa LopezGuest Relations Agent
10/10 Excellent
Justine
Apr 2, 2024
Liked: Amenities
Excellent Stay!!!!!
Justine
Stayed 1 night in Mar 2024
Response from Julissa L on Apr 3, 2024
Dear Justine,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent
Dear Anna,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACE Warmly,Julissa LopezGuest Relations Agent
This is such a great location with close walking distance to all the best places. Staff was lovely. Serafina and the MAD bar are delicious and so convenient. I’d absolutely stay here again.
Amy L.
Stayed 4 nights in Mar 2024
Response from NH New York on Mar 24, 2024
Dear Amy,Thank you so much for taking the time to share your positive feedback following your recent stay with us at NH Collection New York. Your kind words truly brightened our day!We are delighted to hear that you enjoyed our prime location and found our staff lovely. It's wonderful to know that you appreciated the culinary delights offered at Serafina and the MAD bar, as we strive to provide our guests with exceptional dining experiences.We are thrilled to hear that you would choose to stay with us again, and we cannot wait to welcome you back! Warm regards,Fredrick JonesGuest Relations Manager
Dear Douglas,On behalf of NH Collection New York, I want to extend our sincerest gratitude for taking the time to share your review following your recent stay with us. Your feedback is greatly appreciated.We are thrilled to hear that you enjoyed your time with us, and we are genuinely grateful for your kind words. It was our pleasure to have you as our guest, and we look forward to the opportunity to welcome you back in the near future.Warm regards,FredRick JonesGuest Relations Manager
I loved the whole look and feel of the property. It’s very pretty and it’s conveniently located.
Isel Maria
Stayed 2 nights in Mar 2024
Response from Julissa L on Mar 19, 2024
Dear Isel Maria,Thank you for staying with us at NH Collection New York. We're thrilled to hear that you enjoyed your stay, and we can't wait to welcome you back soon. #FEELTHEPLACE Warmly, Julissa LopezGuest Relations Agent
Zero issues and only positive things to say about this property!!
Angela
Stayed 3 nights in Mar 2024
Response from Julissa L on Mar 18, 2024
Dear Angela,Thank you for staying with us at NH Collection New York. We're thrilled to hear that you enjoyed your stay, and we can't wait to welcome you back soon. #FEELTHEPLACE Warmly, Julissa Lopez Guest Relations Agent
8/10 Good
Aemilia, London
Mar 13, 2024
Aemilia
Stayed 3 nights in Mar 2024
Response from Julissa L on Apr 3, 2024
Dear Aemilia,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELEXTRAORDINARYWarmly,Julissa LopezGuest Relations Agent
Subject: Thank You for Your Feedback, Julia!Dear Julia,Thank you for your kind words! We're thrilled to hear that you had a great experience with our staff, enjoyed your perfect room, and had a great dining experience. We appreciate your feedback and hope to welcome you back soon.Best regards,Fredrick JonesGuest Relations Manager
10/10 Excellent
Ma
Business traveler, Traveled with partner
Feb 29, 2024
Liked: Cleanliness, staff & service
Great staff!
Ma
Stayed 1 night in Feb 2024
Response from NH New York on Feb 29, 2024
Dear Ma,I extend my sincere gratitude to you for choosing to stay with us at NH Collection New York. Your feedback is truly appreciated, and it brings us immense joy to hear about your positive experience with our exceptional staff.We take great pride in our team's dedication to providing kind and accommodating service, and it's incredibly rewarding to know that their efforts have made a difference during your stay.It would be our utmost pleasure to welcome you back to our hotel in the near future.Warm regards,Fredrick JonesGuest Relations Manager
Dear Christopher,Thank you for staying with us at NH Collection New York. We're thrilled to hear that you enjoyed your stay, and we can't wait to welcome you back soon.Warm regards,Fredrick JonesGuest Relations Manager
Dear Luis,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELUNIQUE Warmly,Julissa LopezGuest Relations Agent
Dear Patricia,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELUNIQUE Warmly,Julissa LopezGuest Relations Agent
Dear Pedro,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent
Very nice reasonably priced hotel within walking distance to Times Square, Broadway, Macy's, etc.
phillip
Stayed 1 night in Jan 2024
Response from NH New York on Jan 26, 2024
Dear Phillip,It was truly a pleasure having you as our guest at NH Collection New York. I'm delighted to hear that our prime location and affordable accommodations contributed to your positive experience. We eagerly anticipate the opportunity to welcome you back in the near future.Warm regards,Fredrick JonesGuest Relations Manager
Response from NH Collection NY Madison Avenue on Jan 16, 2024
Dear Guest, Thank you so much for staying with us at NH Collection New York. We hope that you had a great stay with us. At some point in the near future, we hope to welcome you back. Warm Regards, Fredrick Jones Guest Relations Manager
The location is great, especially for commuting near Grand Central. The hotel staff is very professional and friendly, but your staff appears to be under-staffed.
The fitness center is awesome! The complimentary bottle of wine is a nice touch.
Jason
Stayed 1 night in Jan 2024
Response from NH Collection NY Madison Avenue on Jan 16, 2024
Dear Jason, Thank you so much for staying with us at NH Collection New York. It's great to hear that you enjoyed our prime location, fitness center and kindness from our staff. At some point in the near future, we hope to welcome you back. Warm Regards, Fredrick Jones Guest Relations Manager
Dear William T,We appreciate you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELUNIQUEWarmly,Julissa LopezGuest Relations Agent
Response from NH Collection New York on Jan 13, 2024
Dear Dylan,Thank you for choosing NH Collection New York! We truly hope that you enjoyed your stay Your review really motivates us, and we look forward to welcoming you back soon. Should you ever crave another delightful stay, we're just a reservation away!Best regards,Fredrick JonesGuest Relations Manager
Dear Elin,We appreciate you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent
2/10 Terrible
Mitchell
Jan 2, 2024
Didn’t get to stay here. This place is a waste of your time.
Mitchell
Stayed 1 night in Dec 2023
Response from Julissa L on Jan 7, 2024
Dear Mitchell,On behalf of our team, we apologize if your recent stay at NH Collection New York did not meet your expectations. Your feedback is invaluable, and I would appreciate the opportunity to address any concerns personally. Please feel free to reach out to our Guest Relations Team. We are committed to ensuring your satisfaction and would like to discuss how we can make it right for you. Looking forward to hearing from you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent
Dear Sara,Thank you for choosing the NH Collection New York Madison Avenue during your recent stay and for taking the time to share your experience. We are glad that every aspect of your stay met your expectations. We look forward to your return in the future and hope to exceed your expectations and be pleasantly surprised.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent
10/10 Excellent
Elizabeth
Traveled with group
Dec 29, 2023
Great stay
Great customer service, clean room and very friendly staff.
Elizabeth
Stayed 1 night in Dec 2023
Response from Julissa L on Jan 31, 2024
Dear Elizabeth,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent
8/10 Good
Fatmir
Traveled with family and small children
Dec 24, 2023
Liked: Cleanliness, staff & service
Fatmir
Stayed 2 nights in Dec 2023
Response from NH Collection NY on Dec 24, 2023
Dear Fatmir,Thank you for staying with us at NH Collection New York and sharing your positive review. Overall we hope that it was an amazing stay. We looked forward to seeing you again soon. Warm regards,Fredrick Jones Guest Relations Manager
Location was good. The staff was super nice but the room- especially calling it a premier room is misleading!
Also Expedia messed up my booking.
Rohit
Stayed 9 nights in Dec 2023
Response from Julissa L on Dec 25, 2023
Dear Rohit,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. However, we are sorry that there were some issues when you booked through Expedia that affected your experience a bit. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELEXTRAORDINARYWarmly,Julissa LopezGuest Relations Agent
Response from NH Collection New York on Dec 24, 2023
Dear Catrin,Thank you for staying with us at NH Collection New York and sharing your positive experience. We hope that you enjoyed our convenient location, beautiful hotel. Looking forward to welcoming you back for another great stay in the near future. Best regards,Fredrick JonesGuest Relations Manager
Response from NH Collection New York on Dec 23, 2023
Dear Guest,Thank you for staying with us. Overall we hope that you had a great experience here at NH Collection New York. Your feedback about the isolation is important us and we will look into this. Wishing you an amazing holiday and hope to welcome you back soon. Best regards,Fredrick JonesGuest Relations Manager
A lovely hotel with helpful staff. It was a great location to access various parts of NYC by public transportation and walking. Good eating options nearby as well.I also appreciated having a fridge and kettle in the room.
My only suggestion is to include glasses, in addition to paper cups for coffee and tea.
Joanna
Stayed 5 nights in Dec 2023
Response from NH New York on Dec 21, 2023
Dear Joanna,Thank you for choosing NH Collection New York and sharing your positive experience. I'm delighted to hear you enjoyed our convenient location, helpful staff, and the amenities in your room. Your suggestion about including glasses is noted, and we'll certainly consider it for future improvements. We look forward to welcoming you back for another great stay.Best regards,Fredrick JonesGuest Relations Manager
2/10 Terrible
Nina
Traveled with family
Dec 19, 2023
Disliked: Amenities
They promised a free wine bottle with every booking that I never got. Downstairs smells like sewage. Overpriced.
Nina
Stayed 1 night in Dec 2023
Response from NH New York on Dec 24, 2023
Dear Nina,I sincerely apologize if your recent stay at NH Collection New York did not meet your expectations. Your feedback is invaluable, and I would appreciate the opportunity to address any concerns personally.Please feel free to reach out to me at the hotel. I am committed to ensuring your satisfaction and would like to discuss how we can make it right for you.Looking forward to hearing from you.Best regards,Fredrick JonesGuest Relations Manager
Dear Christy,Thank you for choosing to stay with us. We're delighted to hear that you found our property clean, tidy and had a great stay. We look forward to welcoming you back for another great experience.Best regards,Fredrick JonesGuest Relations Manager
10/10 Excellent
Erin
Dec 17, 2023
Erin
Stayed 1 night in Dec 2023
Response from Julissa L on Jan 7, 2024
Dear Erin,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent
The property was clean and the staff was professional.
Rufus
Stayed 1 night in Dec 2023
Response from NH New York on Dec 19, 2023
Dear Rufus,Thank you for choosing to stay with us. We're delighted to hear that you found our property clean and appreciated the professionalism of our staff. We look forward to welcoming you back for another great experience.Best regards,Fredrick JonesGuest Relations Manager
Thank you for your posting rating. We hope you enjoyed your stay and look forward to welcoming you back in the near future. Warm regards,Fredrick JonesGuest Relations Manager
Nice location, modern hotel, newly renovated. Beds soft and comfortable however frames of beds are wobbly. With two average sized people the bed shakes to such an extent that the other person is woken
Lars
Stayed 3 nights in Dec 2023
Response from Julissa L on Dec 5, 2023
Dear Lars,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent
Dear Neil,Thank you for choosing to stay with us at NH Collection New York. We look forward to welcoming you back for another great experience.Best regards,Fredrick JonesGuest Relations Manager
Dear Juan Miguel,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent
My room was too small...Customer Service was great though.
Renee
Stayed 2 nights in Nov 2023
Response from Julissa L on Nov 24, 2023
Dear Renee, Thank you for choosing NH Collection New York Madison Avenue. We appreciate you for sharing with us and other fellows' travelers your experience while you were here with us. We are truly sorry that the room size wasn't up to your standards; we hope we can welcome you back and that we can assist you with providing and recommending different categories of rooms that will meet your needs. We are pleased to hear that our team was attentive, and the service was up to our standards. please allow us to welcome you back and to create a better experience for you and your loved ones. #FEELTHEPLACEWarmly, Julissa Lopez Guest Relations Agent
Dear Paul,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you.#FEELEXTRAORDINARY Warmly,Julissa LopezGuest Relations Agent
Dear Alexis,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent
10/10 Excellent
Joseph
Oct 30, 2023
Joseph
Stayed 3 nights in Oct 2023
Response from GUEST RELATIONS TEAM on Oct 31, 2023
Dear Joseph,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELEXTRAORDINARYWarmly,Julissa LopezGuest Relations Agent
Response from GUEST RELATIONS TEAM on Oct 31, 2023
Dear Mike,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you. #FEELEXTRAORDINARYWarmly,Julissa LopezGuest Relations Agent