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Reviews of The Shoreham Hotel

4 out of 5
The Shoreham Hotel
33 West 55th Street, New York, NY

Reviews

7.8

Good

Rating 10 - Excellent. 364 out of 1009 reviews" "
Rating 8 - Good. 329 out of 1009 reviews" "
Rating 6 - Okay. 155 out of 1009 reviews" "
Rating 4 - Poor. 96 out of 1009 reviews" "
Rating 2 - Terrible. 65 out of 1009 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sherry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, nice rooms
Stayed 2 nights in Apr 2024
Response from Shoreham Management on Apr 25, 2024
Thank you for your review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

10/10 Excellent

Gale

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Shoreham Management on Apr 25, 2024
Thank you for your review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

6/10 Okay

Kari

Stayed 1 night in Apr 2024
Response from Shoreham Management on Apr 25, 2024
Thank you for taking your time out for this review. It would have been our pleasure to see a better score. However, we will look forward to hosting you again in the future with a much more positive approach.

6/10 Okay

Jorge

Business traveler
The location was perfect for midtown shopping. Plenty of dining options close by. The romm was very small and the view was non existent caused a "closed in feeling". Staff was fine. There was a super strong fragrance throughout that initially was pleasant but eventually gave me a headache as it was in the room as well. Fine for short trip up, one night but most likely not going to return.
Stayed 1 night in Apr 2024
Response from Shoreham Management on Apr 25, 2024
Disappointed to see that you did not enjoy your stay at the Shoreham. We do hope that you will give us another chance in the future as we would love to turn things around and provide you with a much more positive approach.

8/10 Good

Jill

Business traveler
I wish it had a coffee maker in the room.
Stayed 1 night in Apr 2024
Response from Shoreham Management on Apr 25, 2024
Thank you for your review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

4/10 Poor

Rachelle Anne, Okemos

Business traveler
Disliked: Staff & service, property conditions & facilities
The good thing about this hotel is the proximity to 5th ave. The hotel lobby smells like weed and it’s overwhelming if you’re not used to it. The hallways smell like weed too just like the elevators. I cannot believe nobody does anything about it. If I havent paid yet, I would have bailed out. They need to work on cleanliness, even my non-smoking room smells like smoke SMH
Stayed 2 nights in Apr 2024
Response from Shoreham Management on Apr 25, 2024
Disappointed to see that you did not enjoy your stay at the Shoreham. We do hope that you will give us another chance in the future as we would love to turn things around and provide you with a much more positive approach.

6/10 Okay

Taylor

Traveled with family
Liked: Staff & service
Disliked: Amenities
Our air conditioner did not work. We called the front desk and they sent out a guy look at it. He came back stating it was fixed. We slept in sweat as it didn’t get fixed and sweated the next night as well. We tried to stay away from the hotel as much a possible due to these issues.
Stayed 2 nights in Apr 2024
Response from Shoreham Management on Apr 19, 2024
Disappointed to see that your issue was not resolved during your stay. Did you request a room move?. As in situations like this we do our best to accommodate our Guests to the best of our ability. We do hope that you will give us another chance in the future as we would love to welcome you back with a much more positive approach.

8/10 Good

Frank

Stayed 2 nights in Apr 2024
Response from Shoreham Management on Apr 16, 2024
Thank you for taking your time out for this review. Delighted to see that you stay went well. We will look forward to hosting you again in the near future.

10/10 Excellent

Shawna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, it was conveniently located to everything we wanted to do while visiting the city. Will most likely stay again.
Stayed 2 nights in Apr 2024
Response from Shoreham Management on Apr 16, 2024
Thank you for taking your time out for this review. Delighted to see that you stay went well. We will look forward to hosting you again in the near future.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Shoreham Management on Apr 16, 2024
Thank you for taking your time out for this review. Delighted to see that you stay went well. We will look forward to hosting you again in the near future.

4/10 Poor

kevin, Devonshire

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Run down. Very old worn out rooms. Tattered carpets and towels. Requires a complete refurb. Avoid this hotel. Rooms are like a youth hostel standard.
Stayed 4 nights in Apr 2024
Response from Shoreham Management on Apr 16, 2024
Thank you for taking your time out for this review. Disappointed to see that your stay did not go as planned. We would love to have the opportunity to welcome you back with a much more positive approach should you give us another chance in the near future.

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Shoreham Management on Apr 16, 2024
Thank you for taking your time out for this review. Delighted to see that you stay went well. We will look forward to hosting you again in the near future.

6/10 Okay

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Considering this is the most expensive city in the world, this hotel is not so bad for the price (I booked 6 months in advance for Easter weekend). The lobby, hallways and room were all clean. Every staff member we interacted with was A1. Room was made everyday (unexpected since a lot of hotels are cutting on that). A few loose screws (shower head, faucet) but nothing a maintenance man can't handle in a few minutes and it certainly didn't prevent us from using them. Wifi is below average - this needs improvement ASAP.
Stayed 3 nights in Mar 2024
Response from Shoreham Management on Apr 2, 2024
Disappointed to see that your stay did not go as planned. Happy to hear that staff provided an A1 service. We will be sure to address the wifi issue with our IT team. We would like to have the opportunity to welcome you back with a much more positive approach should you give us another chance in the future.

8/10 Good

walter

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Shoreham Management on Mar 27, 2024
Thank you for such a wonderful score!. Delighted to see that your stay went well and we will look forward to hosting you again in the near future. :)

8/10 Good

Eileen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for visiting the major sights in Manhattan. It was very clean and the bed and linens were nice. The staff were friendly and helpful .The room was spacious but spartan. The bathroom sink is miniscule. There was no on-site restaurant for breakfast but several very close by. I would definitely stay there again.
Stayed 5 nights in Mar 2024
Response from Shoreham Management on Mar 27, 2024
Thank you for your wonderful review. Delighted to see that you had enjoyed your stay with us and we will look forward to hosting you again in the near future.

8/10 Good

Meade

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024
Response from Shoreham Management on Mar 22, 2024
Thank you for a great score!. Delighted to see that you stay went well and we will look forward to hosting you again in the near future. :)

8/10 Good

michael, Richmond Hill

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but excellent location
Stayed 3 nights in Mar 2024
Response from Shoreham Management on Mar 19, 2024
Thank you for taking your time out for this review. Delighted to see that your stay went well and we will look forward to hosting you again in the near future.

8/10 Good

Nancy Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shoreham Management on Mar 19, 2024
Thank you for taking your time out for this review. Delighted to see that your stay went well and we will look forward to hosting you again in the near future.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very good return stay in the hotel.
Stayed 3 nights in Mar 2024
Response from Shoreham Management on Mar 8, 2024
Delighted to see that you enjoyed your stay with us. We will look forward to having you again in the near future.

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so pleasantly surprised by this little boutique hotel! It gives a very European feel from the lobby to the rooms. It’s conveniently located near shopping, dining, Central Park, and only a short walk to Times Square/Broadway. Our room was clean and very cozy. We lucked out finding Shoreham Hotel!
Stayed 3 nights in Feb 2024
Response from Shoreham Management on Mar 6, 2024
Thank you for a perfect score!. Delighted to see that your stay was great. We will look forward to having you again in the near future.

10/10 Excellent

Milko

Perfect
Stayed 2 nights in Feb 2024
Response from Shoreham Management on Mar 2, 2024
Thank you for a perfect score!. Delighted to see you enjoyed your stay with us and we will look forward to seeing you again in the future.

8/10 Good

Texu

Stayed 1 night in Feb 2024
Response from Shoreham Management on Feb 29, 2024
Thank you for taking your time out to score us. Delighted to see that you enjoyed your stay with us and we will look forward to having you in the near future.

10/10 Excellent

Razmik

Stayed 9 nights in Feb 2024
Response from Shoreham Management on Mar 20, 2024
Thank you for a perfect score!. Delighted to see that your stay went well and we will look forward to hosting you again in the near future.

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited my need for a stay overnight midtwon in NYC perfectly
Stayed 1 night in Feb 2024
Response from Shoreham Management on Feb 29, 2024
Thank you for taking your time out to score us. Delighted to see that you enjoyed your stay with us and we will look forward to having you in the near future.

4/10 Poor

David

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Arrived at 2 am. Heat was not working the first night. Complained to the front desk first thing in the morning. They had a maintenance person come over who said we should’ve set the fan to on instead of auto (it was still set to heat so it did not make sense but we followed his advice) Left for the day without changing the setting and came back late at night to a cold room. Froze for two nights.
Stayed 2 nights in Feb 2024
Response from Shoreham Management on Feb 29, 2024
Disappointed to see that your stay was not as comfortable as we wanted. We do hope that you will give us another chance in the future so we can leave you with a much more positive experience.

10/10 Excellent

Ayodeji

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minimalist hotel no cups or coffee or fridge or microwave but clean and decent
Stayed 1 night in Feb 2024
Response from Shoreham Management on Feb 29, 2024
Thank you for taking your time out to score us. Delighted to see that you enjoyed your stay with us and we will look forward to having you in the near future.

10/10 Excellent

John Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Great central mini boutique hotel
Stayed 2 nights in Nov 2023
Response from Shoreham Management on Feb 29, 2024
Thank you for taking your time out to score us. Delighted to see that you enjoyed your stay with us and we will look forward to having you in the near future.

2/10 Terrible

Sharon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shoreham Management on Feb 29, 2024
Disappointed to see that your stay was not as comfortable as we wanted. We do hope that you will give us another chance in the future so we can leave you with a much more positive experience.

8/10 Good

MARY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small, clean, affordable, no view.
Stayed 1 night in Jan 2024
Response from Shoreham Management on Feb 3, 2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again soon.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at The Shoreham twice. The location in Midtown is very convenient. There are goid restaurants on the street and nearby.
Stayed 1 night in Jan 2024
Response from Shoreham Management on Feb 3, 2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again soon.

6/10 Okay

Teresa

Stayed 2 nights in Jan 2024
Response from Shoreham Management on Feb 16, 2024
Thank you for your feedback. We do hope to see you again in the near future.

8/10 Good

Antoinette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a no frill hotel. Comfortable room walkable to many sight’s restaurants etc.
Stayed 1 night in Jan 2024
Response from Shoreham Management on Jan 19, 2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

8/10 Good

Georgia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 7 nights in Jan 2024
Response from Shoreham Management on Jan 19, 2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

8/10 Good

heather

Stayed 3 nights in Jan 2024
Response from Shoreham Management on Feb 8, 2024
Thank you for your positive feedback. Delighted to see that you had enjoyed your stay with us and we will look forward to seeing you again soon.

10/10 Excellent

Dayna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Shoreham Management on Jan 19, 2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

8/10 Good

Valerie

Traveled with partner
Great staff! Very helpful no matter what time of day we asked for assistance. Our room was a nice size and quiet. Rooms need a refresh but lobby and restaurant were beautiful. Great snack selection and fresh coffee available each morning.
Stayed 4 nights in Jan 2024
Response from Shoreham Management on Jan 19, 2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

10/10 Excellent

GAIL

Stayed 2 nights in Jan 2024
Response from Shoreham Management on Feb 8, 2024
Thank you for your positive feedback. Delighted to see that you had enjoyed your stay with us and we will look forward to seeing you again soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff!
The hotel staff is so friendly and helpful. Highly recommend!
Stayed 3 nights in Jan 2024
Response from Shoreham Management on Jan 19, 2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

6/10 Okay

Timothy Charles

Stayed 2 nights in Jan 2024
Response from Shoreham Management on Feb 8, 2024
Thank you for your positive feedback. Delighted to see that you had enjoyed your stay with us and we will look forward to seeing you again soon.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
I reserved three rooms, one for my husband and me, one for my sister and her husband, and one for my father. My dad had to change rooms twice after checking in - the first one had no working TV and the second had no phone. My sister's room had issues with the toilet. My husband's and my room was fine, but the mattress was way soft (not great for people with back problems.) Many of the TV channels had snow and there was also a cold air draft (in sub-freezing weather). However, the shower was great - excellent water pressure and very hot water. The housekeeping staff changed all the towels every time they cleaned. The front desk staff was helpful - we were allowed a late checkout for no extra fee. The location is good if you want to be in that part of Manhattan.
Stayed 9 nights in Jan 2024
Response from Shoreham Management on Jan 19, 2024
Thank you for taking your time out for this review. Disappointed to see that you came across some issues during your stay. We do hope that you will give us another chance in the near future and will look forward to your much more positive experience.

6/10 Okay

EDDIE

Traveled with family
Liked: Cleanliness
It is a no frills hotel. You have to ask for an ice bucket and plastic cups at the service desk every day. There is one ice machine and it is on the first floor. The rooms are very small and some of the bathrooms are very small.It was clean and in a good location,but for the price it just right to sleep in at night and be gone all day
Stayed 3 nights in Jan 2024
Response from Shoreham Management on Jan 9, 2024
Disappointed to see that your stay did not go as planned. We would love to have the opportunity to turn things around should you give us another chance in the near future.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Dec 2023
Response from Shoreham Management on Jan 9, 2024
Delighted to see that your stay went well. We will look forward to hosting you again for another memorable stay with us.

6/10 Okay

Lisa

Stayed 3 nights in Dec 2023
Response from Shoreham Management on Jan 9, 2024
Disappointed to see that your stay did not go as planned. We would love to have the opportunity to turn things around should you give us another chance in the near future.

2/10 Terrible

jeffrey

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Shoreham Management on Jan 9, 2024
Disappointed to see that your stay did not go as planned. We would love to have the opportunity to turn things around should you give us another chance in the near future.

2/10 Terrible

Olivia

Traveled with family
Disliked: Staff & service, amenities
Customer service is terrible. The hotel messed up on my payment situation - inaccurate card number charged and missing security deposit credit on to my correct payment account. It's been over two weeks that I am dealing with this situation with no clear direct on getting me connect to the right person/resource to resolve this issue.
Response from Shoreham Management on Jan 9, 2024
Thank you for reaching out to us. We do apologize that you had come across this issue. Was this resolved or are you still experiencing the same issue. Please do let us know. Many Thanks!

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Shoreham Management on Jan 9, 2024
Delighted to see that your stay went well. We will look forward to hosting you again for another memorable stay with us.

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Shoreham Management on Dec 27, 2023
Thank you for your review. Delighted to see that your stay went well and we will look forward to hosting you again soon.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like the comfort of home
The staff was superb! Extremely welcoming and helpful, from the front desk with Marissa to the belman helping with luggage and my coffee barista who would make me a fresh pot of coffee that I liked. Absolutely enjoyed my stay due to their superior care and friendliness. Highly recommend.
Stayed 3 nights in Dec 2023
Response from Shoreham Management on Dec 27, 2023
Thank you for your review. Delighted to see that your stay went well and we will look forward to hosting you again soon.

8/10 Good

LINDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient location reasonably priced. basic small rooms but that was ok, it was all we needed. Clean, nice staff and service. Would stay again.
Stayed 2 nights in Dec 2023
Response from Shoreham Management on Dec 27, 2023
Thank you for your review. Delighted to see that your stay went well and we will look forward to hosting you again soon.

10/10 Excellent

Dr. Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is superb. Easy access to 5th ave and central Park.
Stayed 1 night in Dec 2023
Response from Shoreham Management on Dec 27, 2023
Thank you for your review. Delighted to see that your stay went well and we will look forward to hosting you again soon.