Ratings based on 1,165 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from MS

Beautiful

Posted Jul 30, 2015
The hotel is very close to Central Park, Rockafeller Center, Times Square and steps from 5th Avenue. Nearby subway and bus stops. Lots of restaurants very near. Beautiful hotel and friendly staff. They held our bags after we checked out so we could spend more time in the city before going to the airport.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location for my business needs

Posted Jul 27, 2015
Pros: Clean, spacious & quiet room.
Cons: WIFI
Friendly staff, clean spacious and very importantly quite room. Unfortunately the TV did not work even after informing staff. Also very disappointed that the WIFI did not work as this is very important to me whilst travelling on business thus costing me a small fortune with my data provider. Nice pleasent bar if a rather bit expensive.
2 out of 5
by A verified traveler

Horrible service

Posted Jul 26, 2015
Front desk staff was extremely slow, understaffed and very unprofessional to many guests. Female staff at front desk had a dirty shirt on with two rips through which you could see her stomach. A few people had reservations that they did not accommodate because they were oversold.
2 out of 5
by A verified traveler from NY

Horrible experience

Posted Jul 25, 2015
Bed bugs is a major issue. I plan never to visit again. Cleanliness needs to be a priority for the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Jul 22, 2015
The staff were very nice and very helpful. This is a great location for being close to everything!
4 out of 5
Recommended
for Everyone
by A verified traveler from saginaw mi

Posted Jul 17, 2015
Good location. Room small but nice. Staff was great
2 out of 5
by A verified traveler from England

In the right place but !!!

Posted Jul 13, 2015
Pros: It's location and the staff
Cons: The tv system but it really needs to brought up to todays hotel standards
Location: The location is ideal and most tourist attractions are within easy reach
My Room (705) had no tub, no plug for the wash basin, shower so strong it was painfull. The AC could not cope if the bathroom door was open and the tv did not respond to the two remotes I had. The staff however were fantastic.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Jul 13, 2015
Pros: Location was fabulous
Location: Central Park, St. Pat's, NBC. Within walking distance of Theater District.
The staff was great--very helpful and friendly and willing to go the extra mile.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect

Posted Jul 13, 2015
As soon as I arrived they knew I was staying for a while !! Made me few like family !! It is right near a Juice Press !! The staff was amazing !! This is a good karma hotel indeed !!!!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome staff, great hotel.

Posted Jul 9, 2015
When my boyfriend and I arrived the women at the front desk was extremely courteous and explained that they were switching systems. Although the lobby was busy she was extremely helpful in explaining where our room was and helping us out with any questions we had.