Ratings based on 635 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
good. it was quite expensive but I guess given the location it makes sense.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Manchester England

Good hotel with the best views of the memorial sit

Posted Oct 15, 2014
Pros: Smart rooms with free internet computer and the view was just what I wanted. Nice complimentary tea, coffee and snacks available during the day.
Cons: Offer use of empty fridge as alternative to mini bar. Bigger variety of food needed in the self service restaurant, boring. Provide room safes.
Location: Took advantage of the local hop on, hop off bus tours 5 minute walk to all kinds of restaurants and food to go.
On vacation, but I think this hotel caters more for the business people. Excellent room view of the new buildings in the this financial area. Early morning construction work below window.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Oct 13, 2014
We requested a king sized bed from Expedia, and were given a queen. Were told at the hotel that we needed to make the request at check in. Not intuitive! Very nice facilities, and good breakfast. A very pleasant stay.
3 out of 5
by A verified traveler

Too overly technilogical

Posted Oct 13, 2014
Pros: It was nice, resonably priced, and close to the subway
Cons: Get rid of all the technilogical issues
The doors don't work because everything is card operated, so things are failing all the time. This leads to a busy staff running around trying to fix all the problems
4 out of 5
Recommended
for Everyone
by A verified traveler from Guildford

Very comfortable, good facilities, great location

Posted Oct 12, 2014
Pros: Location Secure Very quiet at night Superb transport links Good restaurant, gym and free laundry facilities Complimentary chilled bottled water
Cons: Bathroom could be slightly cleaner Premium rooms are slightly expensive (in comparison with standard rooms, which aren't much different)
Location: Status of Liberty Battery park Ground zero Great transport links It's Manhattan - everything is close by! :-)
This is the second time I've stayed here, and it doesn't disappoint. The location is great for the financial district, and sightseeing in the lower part of Manhattan (Statue of Liberty, battery park, ground zero etc). Transport links are also excellent (Subway, PATH, buses), and so it's very easy to travel uptown (~15 mins) or to any of the NYC airports (~ 1hr). I've not given the hotel 5* like last year, as this year I had a strangely configured room with a pillar located in the middle, which reduced the overall space in this 'premium' room. The bathroom was also showing its age slightly, and the shower could have done with a more thorough clean. However, these are minor points, and I wouldn't hesitate to stay here again on my next visit to NYC.
4 out of 5
Recommended
for Couples
by A verified traveler from Connecticut

What a fantastic view !

Posted Sep 30, 2014
Pros: the Dining terrace
Cons: Faster elevators and softer mattresses
Nice and clean hotel, centrally located downtown. short and easy walk over to the Hudson River. Dined on the restaurant on the 20th floor on the outdoor terrace, what a spectacular view of the Hudson River, Freedom Tower and 9/11 Memorial. Bed madrasses were too hard and elevators too slow, otherwise everything was fanatstic.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 15, 2014
The hotel was very nice the staff was friendly and helpful. He room itself was very clean and comfortable. I do believe I have found my hotel for every visit to NY
4 out of 5
Recommended
for Everyone
by A verified traveler from Little Rock, AR

Nice hotel with great view of the 9/11 Memorial.

Posted Sep 12, 2014
Hotel is new and near many attractions and shopping. Restaurant was also very good. Would stay again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Sep 9, 2014
Pros: Clean and spacious!
Clean rooms. Friendly and helpful staff. Thank you for a wonderful stay!!
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Modern hotel close to subways and great size room

Posted Sep 5, 2014
Location: Near all the 9/11 memorial sites
Was upgraded to a room with the best room without even asking. The guest closet which has extra stuff like coffee, pillows is a nice touch