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Reviews of Holiday Inn Express Newcastle Gateshead

3 out of 5
Holiday Inn Express Newcastle Gateshead
Clasper Way, Newcastle-upon-Tyne, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 565 out of 1004 reviews" "
Rating 8 - Good. 336 out of 1004 reviews" "
Rating 6 - Okay. 67 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 10 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and comfortable. Only the one problem, it stated we could check in anytime, but when we arrived after a concert in Sunderland at 12:35am, we was informed that we had just made it!!
Stayed 1 night in May 2024
Response from HOM on May 23, 2024
Wow, 5-stars! Thanks so much, Mark. Making sure you have a clean and comfortable room is our housekeeping teams' top priority. We appreciate the feedback and will look into this. All the best, Victoria - Hotel Operations Manager.

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and cheerful staff where very good
Stayed 1 night in May 2024
Response from HOM on May 20, 2024
Hi Colin, thanks for the amazing rating. The team will be happy to see they made a good impression. We hope to see you again and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Lori

Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice and quiet place to stay
Stayed 1 night in May 2024
Response from Hotel Operations Manager on May 13, 2024
Thanks for the review, Lori.All the best,Victoria

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Breakfast was fine. Room was comfortable - everything worked!!. Travel into the city was easy using public transport 2 mins away. Will come again no problem
Stayed 4 nights in Apr 2024
Response from Hotel Operations Manager on Apr 18, 2024
Thanks for the amazing review!Victoria

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hotel Operations Manager on Apr 16, 2024
Linda, thanks for the recommendation.Best wishes, Victoria -

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 16, 2024
Thank you for recommending us in your review!All the best, Victoria -

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on Apr 15, 2024
Thanks for the review!All the best,Victoria

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough for the shopping but not quite walkable
Stayed 3 nights in Apr 2024
Response from Hotel Operations Manager on Apr 12, 2024
Thanks for the review and feedback, Alan.All the best,Victoria

10/10 Excellent

arpit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, all the amenities are available, close to new castle city (5-7 mins drive), nice eating options nearby, staff is very polite, good breakfast!
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Apr 4, 2024
Wow, 5/5! Thanks so much for your top marks, Arpit.All the best, Victoria -

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idea location for both Metro Centre and access to Newcastle
Stayed 2 nights in Mar 2024
Response from - Hotel Operations Manager on Mar 22, 2024
Walter, we're over the moon to see your review.All the best, Victoria

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 29, 2024
Thanks for your lovely review, Thomas.We look forward to welcoming you back.All the best, Victoria -

8/10 Good

Angela

Liked: Staff & service, amenities, property conditions & facilities
Close to all shopping experiences reasonably priced
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 29, 2024
Thanks for your lovely review, Angela.All the best, Victoria -

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend get away
Picked the HI express for its location to the Metro centre. Clean comfortable stay. Nice breakfast with good range of items to eat and drink. If you get a chance have a meal in the Skiff Inn you will not be disappointed.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 20, 2024
Daniel, thanks for your feedback.We appreciate the fab review!All the best, Victoria -

8/10 Good

darren

Liked: Cleanliness, staff & service, property conditions & facilities
Son forgot his charger, went to front desk and she looked for an older apple charger for my son, couldn't find one. 5 minutes later knocked on room door with a charger from another staff member for him to use for the night. Very nice of them.
Stayed 1 night in Feb 2024
Response from - Hotel Operations Manager on Feb 20, 2024
Thank you so much! We appreciate this more than you knowAll the best, Victoria

10/10 Excellent

R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 20, 2024
Thanks for the 10/10 rating, R.All the best, Victoria -

6/10 Okay

Vicky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room was very small would not have classed it as a family room. Lovely friendly staff ♥️
Stayed 4 nights in Feb 2024
Response from Hotel Operations Manager on Feb 19, 2024
Thanks for the review and feedback, Vicky.We're pleased to hear that our team made your stay that much better!All the very best,Victoria

10/10 Excellent

GRAHAM ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good links to road network. Plenty of parking on site. Several eating venues within 3 minute walk. Metro Centre 2 minute drive away. Rooms clean, functional. Ironing board, iron and hair drier present. Good break fast which was advertised as continental breakfast but actually included limitless bacon, sausages, scambled egg and beans. We didn't need a mid day meal.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 15, 2024
Graham, thanks so much for your perfect rating!See you next time.All the best, Victoria -

10/10 Excellent

Janaina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 13, 2024
Thanks for the review!All the best,Victoria

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for the money
A very short visit this time, only 1 night ,but excellent service as always
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 7, 2024
Thanks for your lovely review, Susan.We hope your next stay is just around the corner.All the best, Victoria -

8/10 Good

Bernard

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 13, 2024
Thanks for the review!All the best,Victoria

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very accessible and the staff were very friendly. Breakfast was okay and included in rate (shame coffee machine was out of order). Sofa bed wasn’t very comfortable, improving this would help improve future stays.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 6, 2024
Kyle, thanks a bunch for the kind review!All the best, Victoria -

10/10 Excellent

Fatima

Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Feb 6, 2024
We appreciate your feedback, Fatima.All the best, Victoria -

10/10 Excellent

Terence

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 6, 2024
Thanks for your positive comments, Terence.All the best, Victoria -

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from - Hotel Operations Manager on Feb 6, 2024
We're grateful for the feedback, David.All the best, Victoria

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable, lift is an asset. Enjoyed evening meal & breakfast
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 16, 2024
We appreciate your kind words, Corinne.All the best, Victoria -

8/10 Good

Dharmesh

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 16, 2024
Dharmesh, thanks for the glowing review. All the best, Victoria -

8/10 Good

david, wilmington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from - Hotel Operations Manager on Jan 16, 2024
Thanks for your positive comments, David.All the best, Victoria

8/10 Good

Debbie Anne

Stayed 3 nights in Dec 2023
Response from HOM on Jan 2, 2024
Debbie Anne, thanks for the amazing rating. We hope to welcome you back and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Muhammad

Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Thanks for the 10/10 rating, Muhammad. We hope to welcome you back and All the best, Victoria - Hotel Operations Manager.

8/10 Good

Joanne

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Joanne, thanks for the amazing rating. We hope to see you again and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Meshach

Stayed 2 nights in Dec 2023
Response from HOM on Jan 2, 2024
Thanks for the 10/10 rating, Meshach. We hope to welcome you back and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Russell

Liked: Staff & service, property conditions & facilities
Excellent for my dog staff very friendly
Stayed 2 nights in Dec 2023
Response from HOM on Jan 2, 2024
Thanks for the 5/5 rating, Russell. We hope to see you again and All the best, Victoria - Hotel Operations Manager.

6/10 Okay

Wai Nok

Traveled with family
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Dec 19, 2023
We appreciate your feedback, Wai Nok.All the best, Victoria -

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
Stayed with partner in accesible room which is in need of an update. Entrance into bathroom not wheelchair friendly as has a small step into it. Door to adjoining room of concern as doesnt appear to be suitable lock. Also travelled with another adult with children. When asked for toothbrush kit hotel didnt have any. Plenty of disabled parking but not wide spaces so makes it difficult getting someone into a wheelchair.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 12, 2023
Thanks for the recommendation.Feedback like yours is valued by the whole team. We look forward to welcoming you back.Best wishes, Victoria -

10/10 Excellent

Joanne Rawcliffe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for an overnight stay.
1 night overnight whilst visiting family. Clean, welcoming, great breakfast choices. Brekkie had somethimg for everyone from berries to bacon, beans to Branflakes.all well cooked and fresh. Only minor negative was some noise BUT it's Christmas so that's expected ☺️
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 12, 2023
Thanks for your positive comments, Joanne!All the best, Victoria -

8/10 Good

Muhammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on Dec 12, 2023
Thanks for the kind review, Muhammed.All the best, Victoria -

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Wow, 5-stars! Thanks so much, Sarah. We hope to welcome you back and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, room was clean and equipped, good location for our needs.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 12, 2023
John, thanks a bunch for the kind review!All the best, Victoria -

10/10 Excellent

Vivien

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 12, 2023
We're grateful for the feedback,Vivien!Best wishes, Victoria -

8/10 Good

Debbie Anne

Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Dec 12, 2023
Thanks for your lovely review, Debbie!Best wishes, Victoria -

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 20, 2023
Danielle, thanks for your top marks!All the best, Victoria -

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great for a work stay
Very pleasant stay. Staff lovely and early checkin was no problem. A little dated/old in the room but perfectly serviceable, clean and comfy. Tv wouldnt tune some key stations. Plenty of good parking even for a large van
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 20, 2023
We're grateful for the feedback, Chris.We look forward to welcoming you back.All the best, Victoria -

10/10 Excellent

Colin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from David - Hotel Operations Manager on Nov 16, 2023
Colin, thanks for the amazing rating.Best wishes,

10/10 Excellent

Jordyn

Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 16, 2023
Wow, 10/10! Thanks so much, Jordyn.Best wishes, David -

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice stay! Decent sized room, breakfast included. Handy for the Metrocentre. Lovely pub across the road for food
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 16, 2023
We appreciate your kind words, Jennifer.Best wishes, David -

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Nov 16, 2023
We appreciate your kind words, Mark.Best wishes, David -

8/10 Good

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great stay, breakfast was nice, Staff were really welcoming and helpful. Room was good but we found bed a little uncomfortable with no choice of pillars. I would definitely recommend as good value for money and would use again.
Stayed 1 night in Oct 2023
Response from HOM on Oct 31, 2023
Andrew, thanks for the amazing rating. We're happy to see you'd recommend our hotel and we hope to see you soon. All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Jian, Saint Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice front desk service, resolved issue quickly.
Stayed 1 night in Oct 2023
Response from HOM on Oct 31, 2023
Thanks for the 5/5 rating, Jian. We hope to see you again and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Nov 20, 2023
Stephen, thanks for your top marks.All the best, Victoria -

10/10 Excellent

Gokcen

Stayed 1 night in Oct 2023
Response from HOM on Oct 23, 2023
Thanks for the perfect rating, Gokcen. We hope to see you again and All the best, Victoria - Hotel Operations Manager.