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Reviews of Studio 6 Hampton, VA - Langley AFB Area

2 out of 5
Studio 6 Hampton, VA - Langley AFB Area
1616 Hardy Cash Drive, Hampton, VA

Reviews

5.8
Rating 10 - Excellent. 110 out of 523 reviews" "
Rating 8 - Good. 88 out of 523 reviews" "
Rating 6 - Okay. 88 out of 523 reviews" "
Rating 4 - Poor. 71 out of 523 reviews" "
Rating 2 - Terrible. 166 out of 523 reviews" "

5.8/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

George

Traveled with pets
Disliked: Property conditions & facilities
did not get a decent night sleep in 4 days visit, loud and noisy at all hours. Bonus stars for being pet friendly, staff was courteous, otherwise unremarkable. room smelled odd as well.
Stayed 4 nights in Apr 2024

2/10 Terrible

Conor

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Its was infested with roaches and they initiated a refund for one day and i needed to tell expedia to get my money back
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Conor,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Phillip

Stayed 1 night in Mar 2024

6/10 Okay

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good and the manager was nice. The problem was when we arrived and checked in, got the key and went to the our assigned room, the door was ajar and the room wasn’t ready. We had go back to the front desk and let the manager know. He did offer us another room that would be ready in an hour. Otherwise, he was very friendly and apologized.
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 6, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Bernard

Stayed 1 night in Feb 2024
Response from Rachael - GM on Apr 4, 2024
Thank you for your review! We appreciate you staying with us!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Gm ops
Stayed 7 nights in Feb 2024
Response from Nancy Y. on Feb 13, 2024
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

Omar

Stayed 7 nights in Jan 2024
Response from Nancy Y. on Feb 14, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 7 nights in Jan 2024

10/10 Excellent

Ayesha

Stayed 1 night in Jan 2024
Response from Rachael - GM on Apr 4, 2024
Thank you for your review! We appreciate you staying with us!

8/10 Good

Omar

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Omar

Stayed 7 nights in Dec 2023

4/10 Poor

Diana

Stayed 2 nights in Dec 2023

2/10 Terrible

Muhammad-Yusuf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Roxane

Stayed 1 night in Oct 2023

2/10 Terrible

Brandon

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stinks very dirty bug infested and no hot water for a week and a half with no discount
Stayed 4 nights in Sep 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Brandon,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Tonisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Miles,Thank you for the perfect rating!!Lilith#Team6

6/10 Okay

Miles, Newport news

Disliked: Cleanliness, property conditions & facilities
Just be mindful and aware of your surroundings.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Traveler,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

6/10 Okay

Michael

Stayed 2 nights in Nov 2023

2/10 Terrible

Miranda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Brenda

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
There was always ice in the ice machine. The front desk people were very friendly.
Stayed 4 nights in Nov 2023
Response from Nancy Y. on Nov 28, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Jacole

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived we didn't have toilet paper, the bed sheets were dirty, we didn't have towels, or a blanket and our Tv didn't work .
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 14, 2023
Hi Jacole,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Jarrett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

marcella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Madison

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When you walked towards the elevators it smelled of mildew. My room had a leak that you can tell they just patched up. There were roaches and dead roaches in my room. The room also smelled horrible I had to buy a candle to get the smell out.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 7, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Rheda Jo

Disliked: Amenities
Got what I paid for... travelling alone I wanted cheap. Clean & safet but should have spent a little more. TV didn't work (replaced), phone didn't work (just went to desk) and not enough light to enjoy a book.
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Rheda Jo,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Nannette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Nannette,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Sallie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had stayed here many times before the last time being 2019 and they were doing renovations so I was looking forward to seeing what the rooms looked like now. I was truly disappointed. I know this is an extended stay facility but please make the roaches check out before your paying guest check in. Housekeeping needs to be retrained and understand that COVID is still very much present in 2023. The floors and chairs in my room were dirty and had not seen soap and water in a while. I went to wet a wash cloth to wash my face and when I wrung the water out, the sink was full of suds. From a dry clean wash cloth?? What did they wash it in that would make suds just from getting it wet? A child had left stickers on the wall that housekeeping failed to remove. I kept a chair propped up against my door at night because the gap between the door frame and the door was very noticeable. Housekeeping has never bothered to vaccuum or shampoo the hallway carpets and it shows. Check in clerk stopped in the middle of checking us in to go yell at two little boys that were running around, I think they were hers or her friends. There were children laying outside on the porch on their phones and the adults just hanging out around the front door. When I got to my room I called out once I opened the door because the room smelled like an old man’s pipe and I thought someone was already occupying the room. Needless to say, this is my last visit to this motel!
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Sallie,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

6/10 Okay

Dy’mond

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Princess

Traveled with group
Liked: Cleanliness, staff & service, amenities
Didn’t have to go downstairs to smoke
Stayed 1 night in Sep 2023
Response from Nancy Y. on Sep 26, 2023
Thank you for the perfect rating!!Nancy Y.#Team6

8/10 Good

Tommie

Liked: Staff & service, amenities
There are pros and cons to all motels. This place does not have the quality of the Hilton so you wouldn’t come here for that. It does have a lot for your budget. It’s one of the very few motels that allows pets without fees. It has a kitchenette unlike many places that only offer microwave and a little fridge. It’s secure and safe. Plenty of parking. Staff friendly and helpful. The location is amazing!! Close to the interstate and surrounded by everything!! You name it, it’s close by. It doesn’t offer continental breakfast or have a pool but what they do offer is more than worth the stay for the price they charge.
Stayed 1 night in Sep 2023
Response from Nancy Y. on Sep 26, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Amanda

Disliked: Cleanliness
O
Response from Brand Experience Team on Sep 18, 2023
Hi Traveler, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Lauren

Stayed 1 night in Sep 2023

6/10 Okay

Dy’mond

Stayed 1 night in Aug 2023

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
I asked for a smoking room! Instead I got a non-smoking and must go outside in the rain!
Stayed 1 night in Aug 2023
Response from Nancy Y. on Sep 6, 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

10/10 Excellent

Dy’mond

Stayed 1 night in Aug 2023

4/10 Poor

Jennifer

Stayed 6 nights in Aug 2023

8/10 Good

Terry

Stayed 1 night in Aug 2023

2/10 Terrible

Alex Tristan

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible.. Don’t waste time or money. Everybody and they momma stay here including the staff that’s why no rooms are available.
Stayed 7 nights in Aug 2023
Response from Brand Experience Team on Aug 22, 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Bryan

Stayed 1 night in Aug 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
It is very quiet and the staff is very professional.
Stayed 7 nights in Jul 2023
Response from Nancy Y. on Aug 16, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We could not stay at this location. No air conditioning. Not clean.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 16, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

Donald

Business traveler
Disliked: Cleanliness, property conditions & facilities
Horrible Experiences
Felt like I was at a rehab center
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 16, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Khalimah

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was not staffed when I checked in. Employees were literally walking out. Fire Department was called by a guest who couldn't get into his room because the front desk was closed. He pulled the Fire alarm at 4 am in the morning.
Response from Nancy Y. on Aug 16, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

shameeka

Stayed 1 night in Jul 2023

2/10 Terrible

Kor-Neisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

nick

Liked: Cleanliness, staff & service, property conditions & facilities
Great people staff is very helpful and nice. Clean and affordable
Stayed 7 nights in Jul 2023

4/10 Poor

Candice

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Rate 2
Starting from check-in. as we pulled into the property, we saw so many people just hanging around the front door. But not only hanging around. They were also smoking weed. As I approached the front desk, no one was there at the time because the female that ended up checking us in was one of the folks standing out side. When we first stepped into the front desk, it did not smell nor look like it had been cleaned. The carpet was filthy. The walls were dirty. After checking in, we go to the elevator and it felt like a hot box now we are on our floor which is the second floor , and it’s even hotter. The carpets are dirty and they have not been vacuumed at all our entire stay. The only good thing about our checking was the nice cool room we had. The beds only had a fitted sheet and a flat sheet. There was no comforter or blanket. The bathroom had the towel hanger bar on the floor, where it had broken off prior to our stay and no one fixed it. I will never return to this property and nor will I ever recommend.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Candice,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Raegan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great! Staff was very friendly, made sure we were well taken care of and had everything we needed! Will definitely recommend this hotel! :)
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Raegan,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

2/10 Terrible

Reshawn

Stayed 1 night in Jul 2023

2/10 Terrible

Bethany

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023