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Reviews of OYO Godolphin Arms Hotel

3 out of 5
OYO Godolphin Arms Hotel
Henver Road, Newquay, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 39 out of 105 reviews" "
Rating 8 - Good. 37 out of 105 reviews" "
Rating 6 - Okay. 17 out of 105 reviews" "
Rating 4 - Poor. 7 out of 105 reviews" "
Rating 2 - Terrible. 5 out of 105 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Stayed 2 nights in Jan 2024

8/10 Good

Vera

Liked: Cleanliness, staff & service
Lovely place
Its a lovely place to stay. Everyone was so frienly. Its on a good bus route so i wnt to many different places during my stay. It was so clean. The room could do with a fresh lick of paint to brighten it up. On the negative side i wish the could be a bit more varity on the breakfast side such as yogurt fruit.
Stayed 9 nights in Jul 2023
Response from Eva on Jul 25, 2023
Hi, Vera! we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Eva

6/10 Okay

Susan

Disliked: Property conditions & facilities
cheap but not so cheerful
The room was clean enough and quiet enough. The public areas are pretty dirty and smelly.
Stayed 1 night in Jul 2023
Response from Eva on Jul 20, 2023
Hi, Susan! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Eva

8/10 Good

Roger

Liked: Staff & service
Room adequate, cleaned and fresh towels everyday, spacious for a single bed room
Stayed 4 nights in Jun 2023
Response from Ammy on Jul 15, 2023
Hi, Roger! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the oyo Goldolphin Hotel, food was excellent, staff were excellent, room was great, we highly recommend the oyo Goldolphin Hotel.
Stayed 5 nights in Jun 2023
Response from Ammy on Jul 15, 2023
Thanks for the positive rating, Paul! Hope to welcome you again soon. Regards, Noah.

8/10 Good

Sylwia

Stayed 2 nights in May 2023
Response from Ammy on Jul 15, 2023
Hi, Sylwia! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023
Response from Ammy on May 10, 2023
Hi, Jenny! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Charlotte

Disliked: Cleanliness, property conditions & facilities
Shocking.
Hotel was very dirty and smelt damp throughout the hallways, walls were paper thin and could literally hear the next rooms breathe. We were told free parking on premises but there was nothing, we had to park 4 streets away with our heavy bags. Bathroom had no heating and was very cold. I’m not being a Karen this is a genuine review, bedding was paper thin and the curtains blocked no light. This place is in serious need of a refurb. I paid £80 for one night in this place and I feel completely robbed.
Stayed 1 night in Apr 2023
Response from Lisa on Apr 12, 2023
Hi, Charlotte! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

10/10 Excellent

GEORGE

Stayed 1 night in Mar 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for one night, staff were great breakfast was ok easy parking , served it’s function well for my requirements
Response from Ammy on Nov 19, 2022
Hi, Robert! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

10/10 Excellent

Dean

Stayed 1 night in Oct 2022
Response from Ammy on Nov 19, 2022
Hi, Dean! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

Hoi Ki

Stayed 3 nights in Aug 2022
Response from Ammy on Nov 19, 2022
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good value hotel
A "budget" hotel with the basics that you are looking for. Comfortable bed and clean room / bathroom. A very good dinner. Good value
Stayed 1 night in Sep 2022
Response from Ammy on Nov 19, 2022
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Noah

6/10 Okay

SHERMAINE

Average
Room facing road was too noisy. Hotel bit far from rail station.. But breakfast was not bad.
Stayed 2 nights in Aug 2022
Response from Ammy on Oct 2, 2022
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

4/10 Poor

Rachael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My booking got cancelled days before my visit and wasn’t offered another alternative so had to find another b&b last minute
Stayed 4 nights in Sep 2022

2/10 Terrible

Bart

Stayed 3 nights in Aug 2022
Response from Mike on Sep 6, 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Mike

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Lovely hotel, the staff are very polite and helpful. Very clean rooms, hot shower or bath. Only 10/15 minute walk into town or nearest beach. Breakfast was on point and the service was great. Would definitely stay again.
Stayed 4 nights in Aug 2022
Response from Jane on Sep 6, 2022
Hi, Nathan! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Jane!

6/10 Okay

MELIZA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower had mold in it food was displayed unappetisingly noisy outside the window (room wasn’t on the main road so not traffic noise) construction and loud people def wouldn’t rate hotel 3 star
Stayed 2 nights in Aug 2022
Response from Jon on Aug 29, 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

10/10 Excellent

Geoffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints for the price.
Had a comfortable stay for a couple of nights whilst Boardmasters was on. Decent location to walk down to Lusty Glaze for a chill out before walking down the surf all the way to the walkabout for a quick lunch time pint before heading over to fistral for the surfing. The staff were so friendly and breakfast was lovely and parking was easy considering the time of year. Would certainly consider it again next year if I don't do the whole festival again because as somewhere to park, lay your head and wash before going out and spending the day on the beach it was all we needed.
Stayed 2 nights in Aug 2022
Response from jane on Aug 23, 2022
Thanks for your kind and lovely words, Geoffrey! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Jane!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Ammy on Jul 11, 2022
Hi, Sandra! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Seung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cosy, breakfast was good
Stayed 3 nights in Jun 2022
Response from Simon on Jul 10, 2022
Hi, thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Simon

8/10 Good

Gavin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022
Response from Christina on Jul 3, 2022
Thank you so much for rating us positively, Gavin! We will endeavor to keep it up. Have a nice day. Regards, Christina!

10/10 Excellent

Jayne

Stayed 2 nights in Jun 2022
Response from Christina on Jul 3, 2022
Thank you so much for the positive rating, Jayne! Hope to serve you soon with an amazing stay. Regards, Christina!

6/10 Okay

John

Business traveler
Disliked: Property conditions & facilities, room comfort
Cheap but tired
The hotel is cheap however the room was very tired. Parking is free however limited as the hotel is above a pub. The hotel is appropriate for contractors but not for families.
Stayed 2 nights in Jun 2022
Response from Ammy on Jul 10, 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from Cheshta on Jan 18, 2022
Hi, Kevin! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Jane on Oct 26, 2021
We appreciate your positive rating, Jonathan! We do take pride to serve our guests an amazing experience. Regards, Jane!

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021
Response from Ammy on Oct 18, 2021
Hi, Michael! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ammy on Oct 13, 2021
Hi, Stephen! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Glenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Good room with en-suite bathroom. Clean and tidy
Stayed 5 nights in Sep 2021
Response from Ammy on Oct 3, 2021
Hi, Glenn! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okay

Natalie

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Jane on Oct 2, 2021
Hi, Natalie! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Ammy on Sep 28, 2021
Thanks for the positive rating, Garry! Hope to welcome you again soon. Regards, Amelia.

6/10 Okay

Debra

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Sep 2021
Response from Ammy on Sep 26, 2021
Hi, Debra! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

6/10 Okay

Kevin

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2021
Response from Cheshta on Sep 25, 2021
Hi, Kevin! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

8/10 Good

Gary

Stayed 4 nights in Jul 2021
Response from Ammy on Sep 17, 2021
Hi, Gary! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Eric on Sep 15, 2021
Thank you for rating us highly, Russell. We are glad to know that the services offered by us meet your expectations and we will endeavor to keep it up. Regards, Eric

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Cheshta on Sep 13, 2021
Hi, Dennis! Glad to see that you have rated us super. Hope to serve you soon with an even more happening stay. Regards, Ivy

8/10 Good

Jane

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2021
Response from Cheshta on Sep 17, 2021
Hi, Jane! Glad to see that you have rated us super. Hope to serve you soon with an even more happening stay. Regards, Ivy

10/10 Excellent

Esther

Stayed 3 nights in Aug 2021
Response from Ammy on Sep 17, 2021
Thanks for the positive rating, Esther! Hope to welcome you again soon. Regards, Amelia.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My view
Small room and on suite Thin walls Very clean Good food On site parking Price very reasonable Well positioned for newquay Ok for a short break
Stayed 4 nights in Aug 2021
Response from Tim on Aug 22, 2021
Thank you so much for your ranking and valuable reviews, Stephen! We have duly acknowledged your input and we ensure a better stay in the future. Regards, Tim

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
For a ‘deluxe’ room the bed was uncomfortable Shower pressure wasnt great and the room had a musky/damp smell to it and breakfast was very basic. But overall staff were very welcoming and free parking was a bonus.
Stayed 2 nights in Aug 2021
Response from Tim on Aug 22, 2021
Apologies for the problems you had faced! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from Cheshta on Sep 17, 2021
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

6/10 Okay

NORMAN

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Jake on Aug 12, 2021
Hi, Norman! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jake

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel. Lovely helpful staff. Rooms cleaned with fresh towels on a daily basis. Good hot and cold breakfast. Thank you
Stayed 7 nights in Jul 2021
Response from Cheshta on Aug 12, 2021
Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Poor value for money
We had a disappointing stay at the Godolphin. While the staff were lovely, the facilities weren’t great. We slept poorly due to the uncomfortable bed, the amount of light let in by the curtains, and the thin walls which meant we could hear people coming in and out of the entrance. The parking was also really bad - we got blocked in on the second day, which meant we missed breakfast and had to walk to and back from our surfing lesson first thing in the morning 40 minutes away! We noticed we had been blocked in the night before so we spoke to a staff member, who said the van had parked there as they would leave by 6am, which was not the case. Overall, we felt that the hotel is overpriced.
Stayed 3 nights in Aug 2021
Response from Jake on Aug 12, 2021
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Jake

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021
Response from Ammy on Sep 17, 2021
Thanks for the positive rating, Rebecca! Hope to welcome you again soon. Regards, Amelia.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Noah on Jul 30, 2021
Thanks for the positive rating. Hope to welcome you again soon. Regards, Amelia.

6/10 Okay

Verified traveler

Stayed 4 nights in Jul 2021
Response from Cheshta on Jul 26, 2021
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

10/10 Excellent

Fabiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with tasty breakfast
Really lovely hotel 15 min walk to town, lovely tasty breakfast, with pub and garden. Staff so friendly and great service. Good value for money.
Stayed 2 nights in Jul 2021
Response from Jane on Jul 22, 2021
We are happy to see you liked the stay, Fabiano! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!

4/10 Poor

Bogdan

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Don't recommend
The breakfast is awful and people who servingthefoodthey speak rude, the room have been cleaned but the mattress is to old , i could feel all the springs and pillow is not good. Disappointing for a family trip
Stayed 3 nights in Jul 2021
Response from Jane on Jul 18, 2021
Sorry for the hassle you faced, Bogdan! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!