Ratings based on 630 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chardon, Ohio

Very nice views of the river

Posted Apr 8, 2015
Pros: Location, great views of the river. Had a restaurant, pool, room service. Comfortable room and very nice staff. Pool was warm and inviting!
Cons: If possible increase the air temperature by the pool area. Maybe add some plants and greenery. More seating around the pool area.
Location: Easy access off the highway. Short drive to the falls. Convenient location.
Very seemless and extremely quick check-in process. Room service was very good, especially the Director of Food Services. Very pleasing and accommodating gentleman. Felt very safe and comfortable at this property. Nice beds and very nicely appointed room. Lots of storage space for clothes, coats, and especially for toiletries in the bathroom. Very comfortable beds and good lighting. Decorator did a really good job with color schemes and furnishings. Nice pool, bar and restaurant. Had a wonderful visit...will definitely be back.
2 out of 5
by A verified travelerfrom California

Not Good, Would Not Come Back

Posted Apr 6, 2015
Extremely loud hallways, not clean, not enough towels or toilet paper, broken heater so it was freezing, very small elevators.
3 out of 5
by A verified traveler

Posted Mar 30, 2015
There were kids running around unattended all day/night and playing hockey in the halls and common areas .. Made it impossible to relax at all. Also, no safes in the rooms and our riverfront view was more of an air conditioning unit view.
1 out of 5
by A verified travelerfrom Detroit Michigan

Loud obnoxious people and kids

Posted Mar 29, 2015
There was a kids hockey team staying there. The parents were no better than the kids yelling and running up and down the hallways till midnight called and complained to no avail two nights in a row..Then at eleven thirty I hear loud talking outside my room and five parents are arguing and holding a discussion outside my room..I go outside and ask them politely to stop as it is almost midnight and could they carry on in there room and quiet it down,,That did not help....The worst hotl experience I have ever had....
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hamilton Ontario

River view

Posted Mar 27, 2015
Pros: Very modern finishings and comfortable beds. We like to be able to have breakfast overlooking the river and we enjoyed a few drinks at the bar
Cons: Really did not notice anything to be improved - perhaps better coffee
Location: Lots of shopping and dining
Enjoyed the river view and watching the loons diving for fish. Also staff were extremely helpful and friendly. We will be coming again for sure!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Overall, this hotel was great for the price but the walls and doors were very thin causing unwanted interruptions throughout the day/night from other guests in the halls or in the next room. If you plan on being busy and out during the day I would recommend this hotel. If you're looking for laid back and relaxing at the hotel I would look around for a better location and better views.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2015
Had a restful stay. Close to both Military Outlets and Galleria Mall. Beautiful view of the river! Will definitely come back with family and friends.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

The best hotel

Posted Mar 19, 2015
This is my boyfriend and I first time visting Niagara Falls and everything was perfect!! The hotel was lovely..the bed was super comfy..had an oceanview room. Dan the food & beverage director was soo friendly and made our drinks perfectly. We can not wait to come back!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Clean Room, Stiff Bed

Posted Mar 9, 2015
Everything about the stay was great, except the beds. The room and bathroom were clean. The view of the river was excellent. The beds themselves were either stiff or felt worn out. Couldn't sleep for more than an hour or two before tossing and turning for a half hour. Even with the beds I would still recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh, PA

Nice hotel minutes from Niagra American falls

Posted Mar 8, 2015
Hotel restaurant was amazingly good. Hotel only minutes from American falls.