Premium bedding, minibar, in-room safe, individually decorated
Check availability

Reviews of Alila Jabal Akhdar, Oman

5 out of 5
Alila Jabal Akhdar, Oman
Plot No 4, Al Roose, Jabal Akhdar, Nizwa

Reviews

9.8

Exceptional

Rating 10 - Excellent. 261 out of 302 reviews" "
Rating 8 - Good. 30 out of 302 reviews" "
Rating 6 - Okay. 5 out of 302 reviews" "
Rating 4 - Poor. 5 out of 302 reviews" "
Rating 2 - Terrible. 1 out of 302 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

lisa li

Stayed 1 night in Nov 2023

10/10 Excellent

Mohammed, Doha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hideout place for couples
Stayed 2 nights in Aug 2023

10/10 Excellent

Anshuman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional property, service and management!
Stayed 2 nights in Apr 2023
Response from Angel Al Araimi on May 29, 2023
Dear Anshuman, It is good to know that our team exceeded your expectations and made your experience memorable. We look forward to welcoming you back again soon.

10/10 Excellent

Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place.
Stayed 1 night in Apr 2023
Response from Angel Al Araimi on May 29, 2023
Dear Diego, Thank you for a great review we are very pleased you had such a wonderful stay and were able to enjoy the Green Mountain. We look forward to welcoming you back very soon.

10/10 Excellent

Andrew

Stayed 1 night in Apr 2023
Response from Angel Al Araimi on May 29, 2023
Dear Andrew,Thanks for the 10-Star rating!

10/10 Excellent

Tareck

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, friendly staff, great food. Rental bikes were v disappointing, but this is a point of detail.
Stayed 2 nights in Feb 2023

10/10 Excellent

Hema

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort but over priced for what you get.
Was a beautiful hotel with excellent service overall. Though the 2nd day the server at the restaurant kept asking us to be patient even though we waited 20 mins to get menus or acknowledged The rooms and property are beautiful but over priced. Food too was over priced and wasn’t great. For the price we paid meals should have been included and certainly should have tasted better. In addition.. our car broke down and they didn’t provide a free ride down the mountain. Again for the price we paid, feel that should have been included. I’ve stayed at gorgeous resorts before for a fraction of the cost. Activities weren’t all free either.
Stayed 2 nights in Nov 2022

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
From the beautiful mountain views to the excellent staff, this hotel is the oerfect destination in Oman.
Stayed 2 nights in Oct 2022

10/10 Excellent

Franz, Parkland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

tarlowchan

Traveled with partner
Liked: Cleanliness
The standard of food is shockingly poor
Stayed 2 nights in Oct 2021

4/10 Poor

Masarra

Disliked: Cleanliness, property conditions & facilities, room comfort
totally disappointed
The only thing we enjoyed was the views and the hospitality and manners of the original Omani front reception Unfortunately very disappointed, so many things far away from expectation and wouldn't recommend it as a 5star hotel at all. 1. Google navigation didn't work so we got lost for almost 2 hours 2. Calls to the hotel to help guide us 3 times till we were told we need to add on a Google app to be able to follow the new navigation they sent which should have been on the email of the booking 3. Food was too expensive very ordinary basic presentation and all utensils plates/ cups/ saucers were worn out and chipped from heavy wear and tear 4. Waiters were very difficult to communicate with due very poor and heavy English 5. The room smelled mouldy and many small 🐜 ants 6. Essentials not available in the room as in any 5star resort. Though we requested 2days in a row and were promised they never reached us 7. The furniture is worn out and cracked in many places 8. No ironing board 9. Safety box in room not working 10. No near gas station so be sure to have a full tank before you start your climb towards the resort It was a waste of good money and a weekend should get a compensation for this stay seriously
Stayed 2 nights in Sep 2021

4/10 Poor

Hettish

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Disappointing
Not very great. Not many facilities. Limited restaurant and food options. Not great activities. Limited pool time. Star gazing the best…
Stayed 2 nights in Aug 2021

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vary relaxing stay at alila, will do it again ♥👌
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
There must be a door rather than curtains for the washroom entry. Secondly the bath cubical door must not be see through specially for family stay with children. Other things were very good including service and cleanliness.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance of hotel refreshed us and gavels opportunity to take break from worldly tensions. Staff was super duper amazing..and since I rarely go for swimming, the pool was amazing...my one year old daughter who never enters in pools finally enjoyed the hotel pool and never wanted to come out... overall my experience with the hotel was amazing.. hopefully will visit there soon... 5 stars for the hotel, staff and everything...
Stayed 1 night in Apr 2021

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderous Resort hidden in the mountains
Beautiful Location in the mountains with exceptional service. Recommend for a get away by yourself or as a couple.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2021

10/10 Excellent

Yasser

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too short a stay..
We enjoyed our time and soon realized that one night is no where near enough. There is so much to see and do at the Property, let alone venturing out side to the local villages. The only negative thing I have to say is that the kids club was hardly if ever supervised, even at times kids activities were scheduled. We had to check with the front desk every time the supervisor did not show up for a scheduled activity, even then there was at least once where they never turned up. Other than that, the stay could not have been better! The staff were great, rooms fantastic (we were even offered an upgrade but decided to stick to the room we originally booked), food nice and the views magical.
Stayed 1 night in Dec 2020

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect escape!
Amazing hotel in stunning surroundings! Room lovely, good food, staff so helpful, spot on with covid safety regulations. Definitely worth a visit!
Stayed 3 nights in Oct 2020

10/10 Excellent

Waqas, Muscat

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel provides daily activities for kids and adults. Breakfast was excellent. Staff were very friendly and helpful
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2020

10/10 Excellent

Tomy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and highly recommended
We went during the COVID-19 lockdown but the whole experience has been fantastic. We were received by Sultan who was an excellent host and guided us to our suite. Jabal Akhdar is an amazing location got a weekend getaway. Alila is located in a wonderful location where you can gaze at the mountains and clouds. It was definitely "15deg cooler” when I went. We stayed at suite #46 and it has a beautiful view to the "horizon". The hygiene, sanitization and social distancing norms were strictly followed which gave me a confidence. Breakfast spread was good. It was delivered to our room within 15mins from ordering it. There was also an option to get it packed, for the road. Overall excellent service and lovely stay. Would love to go back again and highly recommended.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect, staff, service, food, views and facilities all perfect
Stayed 3 nights in Mar 2020

10/10 Excellent

Shehzeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful propertiy and Mahmud at front desk was so kind upon check in.
Stayed 1 night in Feb 2020

10/10 Excellent

Jamal, Safwa, Saudi Arabia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything A place to rethink life and align your priorities.
Stayed 2 nights in Jan 2020
Response from Jose on Jan 14, 2020
Dear Jamal, Thank you so much for your kind words! They mean a lot to us and getting reviews like yours ranks among our favorite things! You are our favorite. Welcome back soon Our best regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most amazing stay at this property. The hotel is beautiful and the mountains are stunning. Lots of activities.
Stayed 4 nights in Dec 2019
Response from Jose on Jan 14, 2020
Dear Anonymous , I am thrilled to read your feedback and thank you so much for sharing! Hope to see you on Jabal Akhdar again soon. Best regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a stunning property, all of the staff were wonderful and many VIP benefits. One of the loveliest hotels in the world!
Stayed 2 nights in Dec 2019
Response from Jose on Dec 30, 2019
Dear Anonymous, Thank you so much for your kind words! They mean a lot to us and getting reviews like yours ranks among our favorite things! You are our favorite. Welcome back soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Jose on Dec 9, 2019
Thanks for giving us 5 star rating

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2019
Response from Jose on Dec 9, 2019
Dear Anonymous , Thanks for giving us 5 star rating we are thrilled that you enjoyed you stay with us and hope to see you again soon

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Jose on Dec 9, 2019
Dear Anonymous , Thanks for giving us 5 star rating We are thrilled that you enjoyed you stay with us and hope to see you again soon

10/10 Excellent

Monica

Stayed 5 nights in Nov 2019

10/10 Excellent

Jean Francois

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Jose on Dec 9, 2019
Dear Anonymous , Thanks for giving us 5 star rating We are thrilled that you enjoyed you stay with us and hope to see you again soon

10/10 Excellent

Jean-Philippe

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Jose on Dec 9, 2019
Dear Jean-Philippe , Thanks for giving us 5 star rating We are thrilled that you enjoyed you stay with us and hope to see you again soon

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly always very helpful. Excellent food choice and presentation Rooms were immaculate everything replaced twice acday
Stayed 3 nights in Oct 2019
Response from Jose on Dec 9, 2019
Dear Anonymous , Thank you for the kind review, we are delighted that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on Earth!
This would have to be one of the most incredible properties in the world!!! The location was breathtaking from every vantage point! The accommodation, food, beverages and amenities were excellent. The staff, from management down, both personable and professional offering early checkin and upgrade. Definitely great value for money in every way!!!!💕
Stayed 1 night in Sep 2019
Response from MarComm Alila Jabal Akdhar on Oct 20, 2019
Dear Catherine, WOW! We can't begin to tell you how nice it is to hear words of encouragement appreciation and praise. It is thanks to guests like you taking the time to tell us what we are doing right that we are able to constantly strive for excellence. Please visit us again. It will be our honor and delight to serve you

10/10 Excellent

Fabian, Dubai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here's to the small things that make a difference. It is amazing what you get for you money at this hotel. Definitely one of the best hotels I have ever stayed in.
Stayed 3 nights in Sep 2019
Response from Naseer Al Bulushi on Sep 23, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019
Response from Naseer Al Bulushi on Sep 22, 2019
Thanks for staying with us. We appreciate your excellent rating

10/10 Excellent

Dipali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Setting
This was by far the best hotel out of all the 5* hotels we stayed at in Oman. The location is beautiful, so peaceful. The rooms are spacious and the decor is kept simple. The staff are so friendly. Chef Vipin looked after my family by cooking wonderful indian dishes off the menu. The dishes cooked were the best we've had in comparison to all other hotels in Oman. Staff Albert in the dining area was wonderful. He looked after us during dinner time and was extremely friendly, always smiling. Yoga, star gazing, archery and the mountain trekking were great activities. Thank you for such a wonderful stay, this was such a memorable experience. Thank you Alila.
Stayed 3 nights in Aug 2019
Response from Naseer AL Bulushi on Sep 22, 2019
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Jose on Sep 9, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything from weather to service was just amazing!!! Must visit hotel
Stayed 1 night in Jul 2019
Response from Naseer on Jul 26, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

GM, Dubai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. The staff was great and the property is fabulous.
Stayed 2 nights in May 2019
Response from Naseer Al Bulushi on Jun 5, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019
Response from Naseer Al Bulushi on Apr 3, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019
Response from Naseer Al Bulushi on Apr 3, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019
Response from Naseer Al Bulushi on Apr 3, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from AJA on Mar 21, 2019
Dear Anon, thank you for the perfect ten score we are very pleased you had such a super stay. See you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous but overpriced
Absolutely beautiful resort. Friendly staff (although service quite slow in restaurant). Morning yoga was great. The hot tubs were not warm, which in February with chilly outside temperatures was disappointing. Quite expensive despite the beautiful accommodations.
Stayed 1 night in Feb 2019
Response from AJA on Mar 3, 2019
Dear Anon, thank you for taking the time to review your visit. We will look into the comments you raised and see how we can improve on them for the future. Thank you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the zen vibe, the Frankinsence wafting through
Stayed 1 night in Feb 2019
Response from AJA on Apr 3, 2019
Dear Anon, thank you for the perfect five out of five, we are very pleased you enjoyed your stay and enjoyed the Frankincense in the lobby.