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Reviews of All Inclusive Holiday Inn Resort Aruba

4 out of 5
All Inclusive Holiday Inn Resort Aruba
J. E. Iraussquin Boulevard 230, Noord

Reviews

8.2

Very Good

Rating 10 - Excellent. 487 out of 1004 reviews" "
Rating 8 - Good. 270 out of 1004 reviews" "
Rating 6 - Okay. 137 out of 1004 reviews" "
Rating 4 - Poor. 54 out of 1004 reviews" "
Rating 2 - Terrible. 56 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Judith

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived our room was not ready which was to be expected because it was before check in time. The staff was very nice and offered for us to change into our suits and shorts. When we went into the lobby bathroom it was beyond disgusting. Urine on the floor. I didnt even want to open my suitcase. Things got worse when we arrived to our room. The hallway smelled musty and moldy. In our room was no better. The bathroom had some mold in the corners of the shower. We decided that this hotel was not a right fit for our family and checked out after 1 night. I will say the manager was pleasant to deal with and understanding in our decision.
Stayed 6 nights in Apr 2024

2/10 Terrible

William David

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 5 nights in Jan 2024

10/10 Excellent

Allyson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the Holiday Inn. The pools were clean, the staff was friendly and personable, the food was amazing. It’s easy to walk to the beach which was also clean!
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on Apr 23, 2024
Dear Allyson,Thank you for sharing your wonderful experience at Holiday Inn Resort Aruba! We are thrilled to hear that you had an amazing stay with us and that every aspect of your visit exceeded your expectations.Maintaining clean and inviting pools is a priority for us, and we're delighted to know that you found them to be in excellent condition. Additionally, we're pleased to hear that our staff provided friendly and personable service throughout your stay. We're also glad to hear that you enjoyed the delicious food offerings at our resort. Our culinary team works hard to create memorable dining experiences for our guests, and we're delighted that you found the food to be amazing.Furthermore, we're pleased that you found our beach to be clean and easily accessible. Aruba's pristine beaches are one of our resort's highlights, and we're glad you were able to enjoy them during your visit.Thank you for choosing Holiday Inn Resort Aruba for your vacation. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

8/10 Good

Cynthia

Stayed 7 nights in Feb 2024

6/10 Okay

Lynn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
For a Holiday Inn, this resort was clean and beautiful. The rooms were clean and actually nice. They put us on the side where there bar is loud and open all night. Even with the slider closed, it felt like I was at the Mamba club. Not what you want for vacation. When checking in, they did not have our 4th person listed and they were ready to charge me another whole all inclusive fee saying it was Expedia’s fault and it didn’t go through to them correctly. I had to bring up the Expedia reservation that was clearly correct. They fixed it but they were completely rude the entire time making me feel awful. I knew 3 other couples there that had bed mix ups and other mix ups and again they were so rude. What happen to the customer is always right and even if they aren’t, you fix it with a smile. Most the staff there was rude and not happy. I had one women cleaning the bathroom and told me I didn’t flush the toilet, I had tried to flush it 4 times and she heard me but was still completely put off and wouldn’t acknowledge me. I was looking at t- shirts at the shop near the pool and I unfolded a shirt to look at the size and the woman working there was so put our that I didn’t fold it correctly and was rude.
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on Apr 23, 2024
Dear Lynn,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Resort Aruba. We deeply apologize for the inconveniences and frustrations you experienced during your time with us.It is disheartening to hear that the location of your room near the bar affected your sleep quality. We understand the importance of providing a peaceful environment for our guests, unfortunately as this bar is run by a third party there is not much we can do to control their noise level.Additionally, we apologize for the confusion and frustration regarding your reservation. We sincerely apologize for any rudeness or lack of professionalism displayed by our staff. Rest assured, we will address this matter internally to ensure that all guests are treated with the utmost courtesy and respect.Providing friendly and accommodating service is a priority for us, we hope to have the chance to welcoming you back to our resort and showing you our true level of service.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

8/10 Good

Bridgit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good, beach was amazing… the only thing we didn’t like was that the club next door blasted music until 2 am ever night.
Stayed 6 nights in Apr 2024
Response from Guest Experience Manager on Apr 19, 2024
Dear Bridgit,Thank you for choosing to stay at Holiday Inn Resort Aruba and for sharing your feedback with us. We're delighted to hear that you enjoyed our hotel and the amazing beach during your stay.We understand your concerns regarding the noise from the club next door, and we sincerely apologize for any inconvenience this may have caused. Please note that the club is a third-party establishment, and unfortunately, it is beyond our control. However, we do take guest feedback seriously, and we will continue to explore ways to minimize any disturbances to ensure our guests have a pleasant and restful stay.We appreciate your understanding and hope that despite this issue, you were still able to enjoy your time with us. Should your travels bring you back to Aruba, we would be honored to welcome you back to our resort.Warm regards,Guest Relations ManagerHoliday Inn Resort Aruba

8/10 Good

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are getting old in need of updating. Restaurants have a limited menu and some are f the restaurant opens only 3 times per week. All inclusive menu may include additional changes regardless of paying for all inclusive.
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 16, 2024
Dear Simon,Thank you for sharing your feedback with us following your recent stay at Holiday Inn Resort Aruba. We sincerely apologize for any inconvenience you encountered regarding the condition of our rooms and the limited menu options at our restaurants.Your comments regarding the need for updates to our rooms and the availability of dining options have been noted. We understand the importance of providing a comfortable and enjoyable experience for our guests, and we are committed to addressing these concerns to enhance future stays.Please be assured that your feedback will be shared with our management team for further review and consideration. We appreciate your insights as they allow us to identify areas for improvement and make necessary adjustments to better serve our guests.We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

6/10 Okay

Erin

Traveled with partner
Liked: Cleanliness, amenities
We booked a king bed and upon arrival we had 2 double beds. The lady at the front desk, whom was not nice, said “you picked a king bed option but that’s only a preferance not a guarantee.” So that was a bummer. Rooms need updating. However, beds are comfortable and the area is great. Pools are very clean and the beach is only a hop, skip and jump away. Overall we had a good time.
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on Apr 16, 2024
Dear Erin,Thank you for taking the time to share your feedback with us regarding your recent stay at Holiday Inn Resort Aruba. We sincerely apologize for any inconvenience you experienced with the room type discrepancy. Your comfort is important to us, and we regret any disappointment caused by this oversight.We have noted your comments regarding the condition of our rooms, and we appreciate your feedback as we are constantly striving to improve the guest experience. Rest assured, your concerns will be shared with the relevant teams for further review and consideration.On a positive note, we are pleased to hear that you found our beds comfortable, and that you enjoyed the convenient location of our resort, as well as the cleanliness of our pools and proximity to the beach.We value your patronage and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

Christine

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on Apr 16, 2024
Dear Christine,Thank you for awarding us a 5-star rating! Your feedback means the world to us, and we are thrilled to have met or exceeded your expectations during your stay at Holiday Inn Resort Aruba.We look forward to welcoming you back for another exceptional experience in the future.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear guest,Thank you for your positive review! We're thrilled to hear that you had a great experience with us at Holiday Inn Resort Aruba.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

4/10 Poor

Nicholas

Traveled with family
Disliked: Amenities, property conditions & facilities
Loved Aruba, however, we would not stay at this property again. The hotel rooms were pretty terrible, the beds are so small; full size beds at most. Housekeeping continuously failed to leave us enough clean towels daily, fill up body wash, etc. Was not the type of "all-inclusive" we have done at other destinations. I would not choose to do All Inclusive again in Aruba. Great beach and access to the beach from this hotel. Service was mid.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Nicholas,Thank you for sharing your feedback about your recent stay at Holiday Inn Resort Aruba. We're glad to hear that you loved Aruba and that you enjoyed the beautiful beach and easy access from our property.We apologize for the shortcomings you experienced during your stay, including the issues with the hotel rooms, housekeeping service, and the all-inclusive experience not meeting your expectations. Your feedback is important to us, and we will address these concerns with our team to ensure improvements are made.We understand your disappointment and regret that we were unable to provide you with the experience you expected. Should you choose to visit Aruba again, we hope you'll give us another chance to exceed your expectations.Thank you for staying with us, and we wish you all the best in your future travels.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Albert,Thank you for your positive review! We're thrilled to hear that you had a great experience with us at Holiday Inn Resort Aruba.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

James Franklin Tanner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Food high-end, drinks amazing. Hotel updated and has a great beach. Cons: have to pay for shade $30-40 a day. Have to sign for drinks and food every time you get something even if you all inclusive. No night life, everything is dead at 9pm.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Mr. Franklin,Thank you for sharing your feedback about your recent stay at Holiday Inn Resort Aruba. We're delighted to hear that you enjoyed our high-end food, amazing drinks, and updated facilities, including our beautiful beach.We understand your concerns regarding the additional charges for shade and the inconvenience of having to sign for drinks and food, even with the all-inclusive package. We appreciate your feedback and will take it into consideration as we continue to enhance our services and offerings for our guests.Regarding the nightlife, we apologize if our offerings did not meet your expectations. We strive to provide a variety of entertainment options for our guests, and we will take your comments into account as we work to improve in this area.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

8/10 Good

Thomas Joseph

Stayed 7 nights in Mar 2024

10/10 Excellent

Kayla

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Kayla,Thank you for your positive review! We're thrilled to hear that you had a great experience with us at Holiday Inn Resort Aruba.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

Eva M, Elmwood Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a first timer visiting Aruba, then holiday inn on the beach is a WIN! Everyone is so pleasant and kind and welcoming. The tricky part is ensuring that you reserve your spot for dinner. . We missed that opportunity the first night but got the hang of it on day 2. I rented a car and parking is free since we use the room key to get into the big park lot. Does a great job of making sure they answer questions. They have a few pools and again the beach access is always a great choice!!
Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Eva M,Thank you for choosing Holiday Inn Resort Aruba for your first visit to the island! We're thrilled to hear that you had a fantastic experience with us and that our team members made you feel welcomed and appreciated throughout your stay.We appreciate your understanding about the dinner reservations and are glad to hear that you were able to get the hang of it quickly. It's also wonderful to know that you found the free parking convenient and that our staff did a great job answering your questions.We're delighted that you enjoyed our multiple pools and, of course, the beautiful beach access. We hope that your first experience in Aruba was unforgettable, and we look forward to welcoming you back for many more wonderful stays in the future!Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

8/10 Good

Sushil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Sushil,Thank you for your positive review! We're thrilled to hear that you had a great experience with us at Holiday Inn Resort Aruba.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

Bryan A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, every employee was extremely helpful and friendly. One week was not enough. Shopping and restaurants across the street was nice to have. The food at every restaurant on the grounds was great, and fast service.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Bryan A,Thank you for your wonderful review! We're thrilled to hear that you had an excellent stay at Holiday Inn Resort Aruba and that our team members made your experience memorable with their helpful and friendly service.It's fantastic to know that you enjoyed the convenience of shopping and restaurants nearby and that you found the food at our on-site restaurants to be delicious with fast service.We understand that one week may not have been enough, and we would be delighted to welcome you back for another fantastic stay whenever you're ready!Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

8/10 Good

Scott Daniel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, beach was very nice, rooms were good. As all-inclusive is an addon package and not mandatory, there are a lot of extras even when on the package. We also were unable to get seated at a restaurant on property the night we arrived - we booked reservations for the remainder of the week and did not have the problem again. We had a good stay but next time will likely stay on a property dedicated to the all-inclusive experience.
Stayed 5 nights in Feb 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Scott Daniel,Thank you for choosing to stay at Holiday Inn Resort Aruba and for sharing your feedback with us. We're delighted to hear that you enjoyed our property, beautiful beach, and comfortable rooms during your stay.We apologize for any inconvenience you experienced with regards to seating at our on-site restaurant upon your arrival. We appreciate your understanding and are glad to hear that you were able to make reservations for the remainder of your stay without any issues.We understand that the all-inclusive package may not have fully met your expectations, and we appreciate your feedback in this regard. We strive to provide flexibility and choice to our guests, and we're sorry if there were any unexpected extras during your stay.We value your loyalty and hope that despite the challenges you encountered, you had an overall enjoyable stay with us. Should you decide to return, we would love the opportunity to welcome you back and ensure a more seamless experience.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

8/10 Good

Michael E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Michael E,Thank you for your positive review! We're thrilled to hear that you had a great experience with us at Holiday Inn Resort Aruba.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Bad noise couldn’t sleep from next door bar we complain no action no life guard older gentlemen almost drowned and thanks for couple ppl to help and saved his life none of the staff know how to do cpr Aruba beautiful safe and clean
Stayed 11 nights in Feb 2024
Response from Guest Experience Manager on Apr 16, 2024
Dear joseph,Thank you for your review. Our hotel does review and address these situations very carefully. Safety and security are our first and foremost concern. Sincerely, Guest Experience Manager Holiday Inn Resort Aruba- Beach Resort & Casino

10/10 Excellent

Elizabeth Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning needs some updating, as well as the room drapes Some storage options under the sink area to store appliances would be most helpful as well
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Elizabeth Ann,Thank you for your feedback. We appreciate your suggestions regarding the air conditioning, room drapes, and additional storage options. We'll certainly take these into consideration as we strive to enhance our accommodations for our guests' comfort and convenience.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

6/10 Okay

Andrew Lucio

Traveled with family
Liked: Cleanliness, staff & service
Nice staff, food was plenty. Bathroom was tiny and room was outdated. Didn't bother us too much as we spent as much time as possible outside enjoying the beach, pool, and the local customs.
Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Andrea Lucio,Thank you for your feedback. We're glad you enjoyed the friendly staff and ample food options. We'll take your comments about the bathroom and room into consideration. We hope you had a great time enjoying the beach, pool, and local customs.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

Delroy

Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on Apr 16, 2024
Dear Delroy,Thank you for awarding us a 5-star rating! Your feedback means the world to us, and we are thrilled to have met or exceeded your expectations during your stay at Holiday Inn Resort Aruba.We look forward to welcoming you back for another exceptional experience in the future.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

John Loso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear John Loso,Thank you for your positive review! We're thrilled to hear that you had a great experience with us at Holiday Inn Resort Aruba.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

4/10 Poor

Joseph

Traveled with family
Check in was awful. Along with a broken elevator it was awful. Overbooked and understaffed. Uncomfortable beds, outside lounge chairs, strict towel guidelines. All inclusive drinks were not very good. “Ocean view” room faced the parking lot/ other hotel and construction dumpster. Only view was hanging over the railing. Inconsistent room cleaning. Hospital style wrist bands were very uncomfortable. Definitely will not be staying at holiday in on next Aruba trip. Love the location and island in general, but there are a lot of other hotel options that could’ve been better.
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Mar 23, 2024
Dear Joseph,Thank you for taking the time to provide feedback on your recent stay at Holiday Inn Resort Aruba. We apologize for any inconvenience caused by the issues you encountered.We will review your comments regarding room cleanliness, amenities, and overall experience to ensure improvements are made where necessary.We appreciate your feedback regarding the all-inclusive drinks and will take it into consideration for future enhancements to our offerings.Best regards

8/10 Good

Jacqueline

Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Jacqueline,Thank you for your positive review! We're thrilled to hear that you had a great experience with us at Holiday Inn Resort Aruba.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

rhonda lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfect. You got a lot for your money.
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Mar 23, 2024
Thank you for your words and review, we are so glad to know you enjoyed your stay and our value. We hope to see you back very soon!Best regards

4/10 Poor

carolyn

Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear guest,Thank you for your review. We are saddened to know you did not have a wonderful experience at Holiday Inn Resort Aruba. We hope to have the chance in welcoming you back for another visit. Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

Faina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Helpful staff
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on Mar 23, 2024
Dear Faina,Thank you for your review, we are so glad to know you enjoyed our property and our helpful staff, we hope to welcome you back soon!Best regards.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great food options
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Mar 23, 2024
Dear Robert,Thank you for your review, we are so glad to know you had a great stay and enjoyed the food options, we hope to welcome you back soon!Best regards.

10/10 Excellent

Marina, Natick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on Mar 23, 2024
Thank you for your review, we are so glad to know you had a great stay, we hope to welcome you back soon!Best regards.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for the price. They’re are lots of nice hotels in this area but some cost double of what we paid. I’llgo there again.
Stayed 8 nights in Mar 2024
Response from Guest Experience Manager on Mar 23, 2024
Dear Beth,Thank you for your message, we are so happy to know you a great stay and enjoyed our value. We hope to see you back very soon!

8/10 Good

Filipe

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great service and food was great. Clean resort just in need of updating
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Mar 12, 2024
Dear Filipe, Thank you for your feedback! We are so happy to know you had a great experience and enjoyed our food and great service. We truly hope to have a chance to welcome you back to our resort.Best regards

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed. It is not the most updated. However, the staff was so nice and everything was so clean. The restaurant and the food was so good.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Mar 12, 2024
Dear Rebecca,Thank you for your review, we are glad to know you had a great stay with us and that you enjoyed the service provided by our staff. We hope to have the chance to welcome you back for more delicious memories! Best regards

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on Mar 12, 2024
Dear Maria,Thank you very much for your review, we are saddened to know you did not enjoy your stay to the fullest. We hope to have the chance to welcome you back very soon.Best regards

6/10 Okay

Stephanie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Feb 2024
Response from Guest Experience Manager on Mar 12, 2024
Dear Stephanie, We are saddened to know you did not enjoy your experience with us, we hope to have the chance to welcome you back and show you our true level of service.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! Great Location on beach
Stayed 5 nights in Feb 2024
Response from Hazw on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!Hope to see you in the near future.

8/10 Good

Carol, Bolivia

Traveled with partner
Liked: Cleanliness, staff & service
Stayed here before.
Stayed 6 nights in Feb 2024
Response from Guest Experience Manager on Feb 29, 2024
Dear Carol,Thank you for taking the time in sharing your experience, we hope to have the chance in welcoming you back very soon. Best regards

10/10 Excellent

sheila

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Guest Experience Manager on Feb 28, 2024
Dear sheila,Thank you for your review, we are happy to know you had a great time. We hope to welcome you back very soon!

10/10 Excellent

Paul

Stayed 6 nights in Feb 2024
Response from Guest Experience Manager on Mar 23, 2024
Dear Paul,Thank you for your positive review! We're delighted to hear that you had a great experience at Holiday Inn Resort Aruba. We look forward to welcoming you back soon for another wonderful stay.Best regards,

10/10 Excellent

Penelope Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, property, and clean
Stayed 5 nights in Feb 2024
Response from Hazw on Feb 22, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Manuel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for all inclusive but nothing was actually included i had to pay for everything out of lock, water, beer and beach umbrella, the beach chaors were extremely old and dirty. If i wanted to eat somethung extra i needed tonpay, for breakfst in the morning i ordered a mimosa and had to.pay. im very unhappy with my experience and dont recommend anyone going.
Stayed 5 nights in Feb 2024
Response from Guest Experience Manager Holiday Inn Resort Aruba on Feb 23, 2024
Dear Manuel, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Warmest regards,Guest Experience ManagerHoliday Inn Resort Aruba

2/10 Terrible

Dana

Stayed 5 nights in Feb 2024
Response from Guest Experience Manager on Mar 23, 2024
Dear Dana,We appreciate your feedback, and we apologize for any shortcomings in your experience at Holiday Inn Resort Aruba. Your satisfaction is important to us, and we will use your rating to address any areas needing improvement.Thank you for choosing to stay with us.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Grounds. very clean . Workers always cleaning. Food was Excellent. Beach was beautiful
Stayed 8 nights in Feb 2024
Response from Guest Experience Manager Holiday Inn Resort Aruba on Feb 19, 2024
Dear Stephen, Thank you so much for your top review and rating. We are happy to know you enjoyed our grounds, food, and caring service. A positive guest review is something our staff takes great pride in. We welcome the opportunity to serve you again soon. Island regards, Guest Experience ManagerHoliday Inn Resort Aruba

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facilities were marvelous but check in was bad.
Stayed 10 nights in Feb 2024
Response from Guest Experience Manager Holiday Inn Resort Aruba on Feb 19, 2024
Dear John, Thank you so much for your rating and review. We appreciate your feedback and will share your comments with our team to continue to improve our services. We are happy to know you enjoyed our facilities and hope you choose to stay with us again in the future. Warm regards, Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

Cavene

Stayed 5 nights in Feb 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Cavene,Thank you for your review, we are so happy to know you had an amazing stay and we look forward to welcoming you back very soon.Best regards

10/10 Excellent

David L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Guest Experience Manager Holiday Inn Resort Aruba on Feb 19, 2024
Dear David L,Thank you so much for your top rating. We are happy to have provided you with an excellent experience. We hope you visit us again soon. Sunny regards, Guest Experience ManagerHoliday Inn Resort Aruba

8/10 Good

Neda

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We just got back from our week long stay at Holiday Inn. This was our first trip to Aruba and here is some of our takeaways. First of all, all inclusive is not all inclusive at this place. You have to pay for bottle of water, can of soda, any snacks. You also have to pay for ice cream in the little ice cream shop. You also have to pay for shade on the beach ($18 for palapas, $40 for umbrella). There is a tiny area that is shaded at the beach, but is at the horrible location. If I pay a good price for all inclusive, I expect it to be all inclusive. Yes, they tell you this at the check in - but still. Minimal amount of shade by the pool that would be taken before 7 am. Rooms are super outdated and need to be renovated asap. Chairs by the pool and on the beach are older than me and I am not young. Beach is okay, but I have been at better beaches. Outside of that, staff is amazing (not so much at oceanside grill and bar, but they are okay too). They work hard and are super nice. Probably the nicest staff I've seen. Always with a smile, doing their best to accommodate you. Place is clean. Grounds are very pretty. Location is awesome. Food was great. Bar at Sea Breeze is the only one that was good! And the view from Sea Breeze is breathtaking. I wouldn't say this place is bad at all, but I wouldn't go back to it.
Response from Guest Experience Manager Holiday Inn Resort Aruba on Feb 14, 2024
Dear Neda,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Island regards,Guest Experience ManagerHoliday Inn Resort Aruba