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Rating 10 - Excellent. 615 out of 1197 reviews" "
10 - Excellent
615
Rating 8 - Good. 307 out of 1197 reviews" "
8 - Good
307
Rating 6 - Okay. 152 out of 1197 reviews" "
6 - Okay
152
Rating 4 - Poor. 79 out of 1197 reviews" "
4 - Poor
79
Rating 2 - Terrible. 44 out of 1197 reviews" "
2 - Terrible
44
8.6/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
micael
Traveled with partner, Traveled with family
May 21, 2024
Liked: Amenities
Some areas need updating
Hot tub not working
More control by staff in common areas by staff
Excellent location on Palm beach. Very nice beach.
Rooms a bit dated but overall a nice experience. Great location for shopping a great variety of restaurants nearby.
chester
Stayed 2 nights in Feb 2024
Response from Hazw on May 20, 2024
Thanks for staying with us. We appreciate your feedback!
We had a great stay in Aruba at the Holiday Inn. The hotel was very clean and in a great location. The staff was very nice but very scarce. It was difficult to find help when needed. There was nobody around the pool/beach area for help or even any kind of drink or food service which was very surprising to me. I am not disappointed in our stay and I would go back, I guess I just thought there would be more assistance and/or service around.
Danielle
Stayed 7 nights in May 2024
Response from Hazw on May 14, 2024
Thanks for staying with us. We appreciate your feedback
The property is in a great location but if you are staying at this resort you must make sure you are not in the Sea Tower. There is a night club next to that tower and the bass/music shakes the entire building until 2am. They moved us but we had to check out at noon and didn’t have a room until almost 4pm.
Ryan
Stayed 5 nights in May 2024
Response from Hazw on May 13, 2024
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
4/10 Poor
Constance
Traveled with partner
May 10, 2024
Disliked: Property conditions & facilities
The property is VERY dated but the location is exceptional. However, there are much nicer places to stay near by. We had to change rooms after the first night because the noise in the Sea Tower was insane. Our whole room was shaking until 2:00am. The pool area is nice but the chairs are all falling apart and dirty. Again. Stay somewhere else.
Constance
Stayed 7 nights in Apr 2024
Response from Hazw on May 13, 2024
Thanks for staying with us. We appreciate your feedback!
Really liked everything from the location to the shopping, dining, etc.. The facility itself was awesome! Everything was clean and the staff was fabulous! Defimitely coming back in the near future.
Helen
Stayed 4 nights in Apr 2024
Response from Hazw on May 9, 2024
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Scott
May 6, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is perfectly located around numerous great restaurants! Pool is kept decent. Hotel and rooms like many others have shared are very dated.
No bar servers coming to your pool or beach chairs to serve you. All in all even though the hotel rooms and hallways are dated. We would consider coming back. Aruba was a bucket list destination and it did NOT disappoint.
Scott
Stayed 9 nights in Apr 2024
Response from Hazw on May 7, 2024
Thanks for staying with us. We appreciate your feedback!Hope to see you in the near future.
The property is very outdated but I guess you get what you pay for but the beach chairs were all not only dirty but ripped and damaged. I also don’t mind paying for an umbrella but $50 for a small umbrella was a bit much. The staff was nice but they really need to update and get some new beach chairs and bigger beach towels. Again staff was great has nothing to do with them but I would not stay again.
Lumturije
Stayed 4 nights in Apr 2024
Response from Hazw on Apr 26, 2024
Thanks for staying with us. We appreciate your feedback!
Half of the beach chairs were broken, the bathroom was completely disgusting and it was no bigger than a shoe box. The toilet was a foot off the ground and the shower was very dirty. The room itself, well the walls are very thin.
Jeffrey
Stayed 6 nights in Apr 2024
Response from Hazw on May 3, 2024
Thanks for staying with us. We appreciate your feedback!We will forward your message to the department in concern.
8/10 Good
Bradley
Apr 24, 2024
Bradley
Stayed 7 nights in Apr 2024
Response from Hazw on May 14, 2024
Thanks for staying with us. We appreciate your feedback
6/10 Okay
Foteini
Apr 24, 2024
Foteini
Stayed 4 nights in Apr 2024
Response from Hazw on Apr 26, 2024
Thanks for staying with us. We appreciate your feedback!
Response from Guest Experience Manager on Apr 23, 2024
Dear Dominic,Thank you for taking the time to rate your recent stay at Holiday Inn Resort Aruba. We are thrilled to see that you had a wonderful experience with us and awarded us a 5-star rating.Your positive rating is greatly appreciated, and we are delighted that we could exceed your expectations during your time with us. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba
8/10 Good
Allyn, Basking Ridge
Traveled with family
Apr 20, 2024
The location was the best. Right in the middle of the action. Water sports right on their beach. Parasailing, tubing, Jolly pirates. Floaties.
Allyn
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on Apr 23, 2024
Dear Allyn,Thank you for sharing your feedback with us regarding your recent stay at Holiday Inn Resort Aruba. We are thrilled to hear that you enjoyed our prime location, nestled in the heart of the action, offering easy access to a plethora of water sports right on our beach.Aruba's stunning coastline provides the perfect backdrop for an array of exciting activities, and we're delighted that you were able to take advantage of parasailing, tubing, and even the adventurous Jolly Pirates experience. It sounds like you had a fantastic time exploring the water activities available to our guests.Additionally, we're glad to know that you appreciated the convenience of having floaties available on our beach, adding an extra layer of enjoyment to your stay.Thank you for choosing Holiday Inn Resort Aruba for your vacation, and we hope to welcome you back soon for another unforgettable experience in the heart of the action.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba
Very nice place to send time with family and friends.
Kenneth
Stayed 7 nights in Apr 2024
Response from Hazw on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!
4/10 Poor
Catherine
Apr 19, 2024
Disliked: Property conditions & facilities
Stay away from the Sea Tower club next door plays loud music until 2 am every night If you don’t get up very early you will probably get a broken lounge chair. Third pool should be adults only to avoid being constantly splashed or hit with footballs. Would never stay there again.
Catherine
Stayed 7 nights in Apr 2024
Response from Hazw on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!
Really enjoyed the area where this resort is located and the resort itself. The only issue we had was the cigar smokers outside that made it unbearable to sit outside some nights and enjoy everything.
Thomas
Stayed 10 nights in Apr 2024
Response from Guest Experience Manager on Apr 19, 2024
Dear Thomas,Thank you for choosing to stay at Holiday Inn Resort Aruba and for sharing your experience with us. We're thrilled to hear that you enjoyed the area where our resort is located and that you had a positive overall experience with us.We sincerely apologize for any inconvenience caused by the presence of cigar smokers outside, which made it difficult for you to fully enjoy our outdoor spaces on certain nights. We understand how this can detract from the overall experience, and we appreciate your feedback on this matter.Once again, we thank you for your valuable feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back to Holiday Inn Resort Aruba for another wonderful stay.Warm regards,Guest Relations ManagerHoliday Inn Resort Aruba
Honestly I was concerned when I booked this hotel because I kept reading reviews that it was "basic" or not fully updated rooms. So if you keep checking the reviews and have concerns please do not. The hotel is very nice, everything is VERY clean. All of the staff are extremely friendly. The beds are SO comfortable. I genuinely had one of the best vacations in Aruba and staying at this hotel. Everything is in walking distance if you choose not to do the all inclusive like I did. The location is simply perfect. We will definitely be back.
Christie
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on Apr 19, 2024
Dear Christie,Thank you for choosing to stay at Holiday Inn Resort Aruba and for sharing your experience with us. We truly appreciate your feedback and are thrilled to hear that we exceeded your expectations.It's wonderful to know that our hotel's cleanliness, friendly staff, and comfortable beds made your vacation one of the best you've had in Aruba. We take pride in providing a clean and welcoming environment for our guests, and it's gratifying to hear that our efforts have made a positive impact on your stay.We're also delighted that you found our location convenient and that you were able to enjoy everything Aruba has to offer. Being within walking distance to various attractions is certainly a perk, and we're glad you were able to take advantage of it.Thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back to Holiday Inn Resort Aruba for another fantastic vacation in the future.Warm regards,Guest Relations ManagerHoliday Inn Resort Aruba
4/10 Poor
Ashley
Apr 15, 2024
Ashley
Stayed 6 nights in Apr 2024
Response from Hazw on May 6, 2024
Thanks for staying with us. We appreciate your feedback!
Response from Guest Experience Manager on Apr 16, 2024
Dear Linda,Thank you for sharing your feedback with us regarding your recent stay at Holiday Inn Resort Aruba. We are delighted to learn that you were impressed with both the cleanliness of our facilities and the friendliness of our staff.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we are pleased to hear that our efforts in this regard met your expectations. Additionally, we take great pride in our team's dedication to providing exceptional service, and it is gratifying to know that their warmth and professionalism contributed positively to your experience.Your satisfaction is our top priority, and we are grateful for your kind words. We hope to have the pleasure of welcoming you back to our resort in the near future for another enjoyable stay.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba
Property is very clean and staff is excellent. The beach is extensive and beautiful.
Lana
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on Apr 16, 2024
Dear Lana,Thank you for taking the time to share your recent experience at Holiday Inn Resort Aruba. We are delighted to hear that you found our resort to be very clean and that you were impressed by the friendliness and professionalism of our staff.Maintaining a clean and welcoming environment is a top priority for us, and we are thrilled that our efforts have been noticed and appreciated by you. Our team takes great pride in providing exceptional service to our guests, and your kind words serve as encouragement for us to continue delivering memorable stays.We hope that your time with us was enjoyable and that you were able to create lasting memories during your visit to Aruba. Should your travels bring you back to our beautiful island, it would be our pleasure to welcome you back for another memorable stay.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba
Great family resort. Pools are small and great for kids and families. Loved the beach and ocean views.
Wendy
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on Apr 15, 2024
Dear WendyThank you for sharing your experience at Holiday Inn Resort Aruba. We are thrilled to hear that you had a great family vacation with us and enjoyed our resort's amenities, especially the pools, which are designed with families in mind.It's wonderful to know that you appreciated the beautiful beach and ocean views that our resort offers. We strive to provide a relaxing and enjoyable environment for all our guests, and we're delighted that you found it to be so.We hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba
Response from Guest Experience Manager on Apr 16, 2024
Dear Tammy,Thank you for sharing your feedback with us regarding your recent stay at Holiday Inn Resort Aruba. We are delighted to learn that you were impressed with both the cleanliness of our facilities and the friendliness of our staff.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we are pleased to hear that our efforts in this regard met your expectations. Additionally, we take great pride in our team's dedication to providing exceptional service, and it is gratifying to know that their warmth and professionalism contributed positively to your experience.Your satisfaction is our top priority, and we are grateful for your kind words. We hope to have the pleasure of welcoming you back to our resort in the near future for another enjoyable stay.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba
Response from Guest Experience Manager on Apr 16, 2024
Dear Robert,Thank you for taking the time to share your recent experience at Holiday Inn Resort Aruba. We are delighted to hear that you found our resort to be very clean and that you were impressed by the friendliness and professionalism of our staff.Maintaining a clean and welcoming environment is a top Should your travels bring you back to our beautiful island, it would be our pleasure to welcome you back for another memorable stay.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba