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Reviews of Ambassadors Inn & Suites

2 out of 5
Ambassadors Inn & Suites
716 21st St., Virginia Beach, VA

Reviews

6.0
Rating 10 - Excellent. 137 out of 1000 reviews" "
Rating 8 - Good. 227 out of 1000 reviews" "
Rating 6 - Okay. 261 out of 1000 reviews" "
Rating 4 - Poor. 169 out of 1000 reviews" "
Rating 2 - Terrible. 206 out of 1000 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
The property manager Mohammad was the best part of our stay. He was kind, empathetic and he went above and beyond to improve our experience. The first room was infested with mold and reeked of it. The entry door did not stay shut. When I asked for a refund so I could stay somewhere else, the owner took my room keys back and refused to give me a refund. The initial paperwork I signed stated that you have 30 minutes to ask for refund… I was back within five minutes! He was not accommodating at all and laughed at me when I told him about the condition of the first room. Next, he told Mohammad to show me two other rooms. One was acceptable. The sheets had holes in them, the bathroom was dirty. There was hair from another guest on the floor and in the shower/tub. There was trash and. The floor at the head of the bed! There was no microwave or refrigerator. No pictures on the walls, it was terrible. Mohammed offered to bring me a refrigerator and a microwave and I accepted on the second day of the day. As far as I’m concerned, Mohamad gets five stars, but the rest of the place was a total dump. Not even worthy of one star.
Stayed 2 nights in Mar 2024

8/10 Good

Richard

Stayed 3 nights in Oct 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe, affordable
This was a good, clean, safe hotel. Especially for the price. I was traveling alone, so feeling safe was important. They did get my reservation wrong (I reserved a non-smoking, but they put me in a smoking.) Luckily, he clarified before I got to my room, and he fixed it. I already made reservations for my next stay here.
Stayed 2 nights in Oct 2023

4/10 Poor

michael

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room & bathroom size were HUGE for the price range. However there ants crawling around the sink/vanity, there was no hot water, the drainage of the sink was horrible, and there were holes in the bathroom ceiling. The staff was friendly & helpful and the property was safe. Would use again but with lower expectations.
Stayed 2 nights in Sep 2023

6/10 Okay

Mamie

Disliked: Property conditions & facilities
The lock on the door was broken
Stayed 1 night in Sep 2023

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is run down and gross. Do not stay here
Stayed 5 nights in Aug 2023

10/10 Excellent

Malcolm

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Would Definitely Recommend!
A bit of a walk to the beach, but we’ll worth it for price and comfort! Thank you 🙏
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy with first day stay
The room was minimal. No refrigerator, microwave on the floor. The wall with the air-conditioning flooded the floor. Ruined the luggages, clothes and shoes. Stains on the Tv and mirrors. Very bad strong oder. We were offered an nother room the next day. It was a huge improvement.
Stayed 2 nights in Aug 2023

10/10 Excellent

Maria, Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
It is conveniently located near the beach. They were very accommodating. They let us do a late check out. They don’t clean your room for your stay and if you are going to the beach that is necessary.
Stayed 3 nights in Aug 2023

6/10 Okay

Denis

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a update and clean much better shower was trash and water pressure and not clean enough in the bathroom
Stayed 2 nights in Aug 2023

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Aug 2023

8/10 Good

tahani

Traveled with family
Liked: Staff & service, room comfort
Every thing is good except bathroom ,microwave and fridge need renew
Stayed 1 night in Aug 2023

10/10 Excellent

Iuliia

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and welcoming manager
Stayed 1 night in Jul 2023
Response from THE MANAGEMENT on Aug 2, 2023
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.WE LOOK FORWARD FOR YOUR FUTURE STAY WITH US

10/10 Excellent

Resom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean.
Stayed 2 nights in Jul 2023
Response from THE MANAGEMENT on Jul 31, 2023
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from THE MANAGEMENT on Jul 31, 2023
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

4/10 Poor

Candice

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unclean. Dirty bathroom with hair and soap scum on the tub. Mold on the shower curtain. Roaches in the bathroom.
Stayed 1 night in Aug 2022

4/10 Poor

Michael

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It was a good price in walking distance of Boardwalk. Although the cleanliness left much to be desired in my room, and there was a very odd smell (I couldn't pinpoint it) all over the place (inside my room and out). The bed unfortunately was as hard as a rock as well (in case anyone with back issues sees this).
Stayed 1 night in Aug 2022
Response from THE MANAGEMENT on Aug 10, 2022
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the dirtiest motel. Light switches, phone, remote, doors, door handles, windows, etc. had not been wiped down for many months. Mold and dirt in tub and on walls. Molding and dirty shower curtains. Bath towels were thin and size of dish towel. Roaches in bathroom and ceiling falling.
Stayed 1 night in Jul 2022
Response from THE MANAGEMENT on Aug 10, 2022
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

2/10 Terrible

Valerie

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We walked into our room to see that there was already a family checked in to the room; A FAMILY OF ROACHES!!!! We let the front desk know there were roaches in our room and the front desk offered to switch rooms but we declined. On top of that the windows were broken and being held together by tape, the white towels in the bathroom had brown stains, lights didn’t turn in properly, there was an awful smell in the room, the carpets were disgusting and TV hardly worked. The front desk gentleman was extremely pushy. He stated that there were no roaches, they were “garden bugs” and he could find us a room that didn’t have “garden bugs”. We declined again. After 5 minutes he came to our room and kept insisting on staying, my husband must have told him “No” over 10 times. He followed us all the way to the car begging us to stay and continue even after we started packing our stuff away. This place was unprofessional and it was just a bizarre encounter. Would not recommend.
Stayed 1 night in Jul 2022
Response from THE MANAGEMENT on Aug 10, 2022
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

4/10 Poor

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never use that hotel again
The room was dirty, had hole in the wall.
Stayed 1 night in Oct 2021
Response from THE MANAGEMENT on Aug 10, 2022
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

2/10 Terrible

Sharilyn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place sucked
Absolutely horrible! First room had NO working lights other than the bathroom. The headboard was off the wall as if there had been a conflict/fight. Not a good area. WAY too expensive for the services (none) and hospitality (none)
Broken headboard.
Stayed 2 nights in Sep 2021
Response from THE MANAGEMENT on Aug 10, 2022
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

4/10 Poor

Ronald

Stayed 1 night in Sep 2021
Response from THE MANAGEMENT on Aug 10, 2022
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

2/10 Terrible

Allison

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.
This hotel was the worst I've stayed in, and I've stayed in a lot of hotels and 3rd world countries. The bedding was the wrong size for the bed and wouldn't stay on mattress, horrid smell, no shampoos, broken icemaker, advertised with a restaurant but the restaurant was in fact closed, our room windows were cracked, the door lock was broken. Felt very unsafe. The outdoor stairs smelled of urine. And to top it off, we all got sick due to black mold all in the bathroom. We informed the owner and he didn't care and wouldn't compensate us. It's a dump.
The black mold oozing out of the bathroom ceiling.
Stayed 2 nights in Sep 2021
Response from THE MANAGEMENT on Aug 10, 2022
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

2/10 Terrible

carla

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissapointed!!
The room is completely disgusting and the bathroom is like a public bathroom, the shower curtain is moldy. I made mistake by staying at this hotel. It will be my first and last. Plus the mini fridge is broken.😡😡😡
Stayed 1 night in Aug 2021
Response from The Management on Sep 1, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

6/10 Okay

Carla

Cheap comfortable stay
The beds were clean and comfortable and they provided ample enough of towels and washcloths. The shower leaked causing the floor to stay wet. The cleanliness needs improvement.
Stayed 3 nights in Aug 2021
Response from The Management on Sep 1, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nasty and doesn’t look like the picture. I have pictures from where the place was nasty
Stayed 1 night in Aug 2021
Response from The Management on Sep 1, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

6/10 Okay

Reah Ivyhanna

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2021
Response from The Management on Sep 1, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was old nasty food in the sheets, black mold by the A/C vent, dirty towels in the bathroom, sink wasn't clean, and a foul odor in the room.
Stayed 1 night in Jul 2021
Response from The Management on Sep 1, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How about These: towels had mascara from previous guest, ant infestation, broken mini fridge that STANK of mildew, mold in shower, nasty staff and uncaring staff (except Wife). There ya go, all for inflated price! What could be finer!
Stayed 2 nights in Jul 2021
Response from The Management on Sep 1, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

6/10 Okay

Verified traveler

Traveled with family and small children
This place wasn't too bad and a few blocks away from the beach pool was okay I wish the hours were till later time 9:00 at night what I mean by that is to at least 11
Stayed 3 nights in Jun 2021
Response from The Management on Jul 19, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Upon check in the interior decor was dated and in need of repair. The elevator smelled like someone had urinated in it. The room had several dead and living flies in it. There was a distinct smell of mold or mildew. We chose to leave as soon as we got there.
Stayed 1 night in Jul 2021
Response from The Management on Jul 5, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is poor condition and smell so bad smoking
Stayed 1 night in Jun 2021
Response from The Management on Jul 5, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

10/10 Excellent

Latayia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
This hotel is awesome, service was great too. Very clean, hospitality was great. Kids enjoyed the pool. I hope they get there restaurant up and running. They only 4 blocks from broadwalk and other adventures.
Stayed 3 nights in Jun 2021
Response from The Management on Jul 5, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from The Management on Jul 5, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

6/10 Okay

Lakisha

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2021
Response from THE MANAGEMENT on Jun 22, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean, sketchy, borderline dangerous.
Stayed 2 nights in Jun 2021
Response from THE MANAGEMENT on Jun 22, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

4/10 Poor

Shameca

Disliked: Cleanliness, staff & service, property conditions & facilities
The stay was horrible.The clean up man was very,very disrespectful and RUDE...I WILL NOT RECOMMEND.We had a 2 night stay and he wouldn't even give us clean towels and wash rags.I was furious.I had to go ask the front desk! For the price of the room we should of been in a SUITE. It looked like a town motel..Water running out of the toilet.Do not recommend
Stayed 2 nights in Jun 2021
Response from The Management on Jun 17, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My family and stayed for the one day and it was the worst I ever stayed. Its out dated, the stairway had a strong urine smell. They only provide 2 hand towels and 2 wash clothes that felt like sand paper. The microwave and mini fridge was filthy. The beds felt like card board. It was awful. Do not recommend nobody to stay there. I paid 200 something dollars for one night.
Stayed 1 night in Jun 2021
Response from The Management on Jun 14, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. we look forward to serving you in future

2/10 Terrible

Dhruba

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom shower was not working, we also found mold bathroom. Room was not cleaned as an advertisement. It was a short stay but I had terrible experience on this hotel.
Stayed 1 night in Jun 2021
Response from THE Management on Jun 14, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. we look forward to serving you in future

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fridge had mold, carpet had a permanent wet spot, and shower wasnt clean
Stayed 2 nights in Jun 2021
Response from The Management on Jun 14, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. we look forward to serving you in future

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room was very nice, Front desk staff was very kind and accommodating.
Stayed 1 night in Jun 2021
Response from The Management on Jun 5, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. we look forward to serving you in future

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and close to restaursnts
Stayed 2 nights in May 2021
Response from The Management on Jun 5, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from The management on May 26, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was closed, the elevator is on the left side of building, I was on right. There’s no vending machines. The room had a musty smell, a long hair on towel, under bed was dirty. I booked a wknd, I wont stay there again.
Stayed 2 nights in May 2021
Response from The management on May 26, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from The Management on May 26, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

2/10 Terrible

wendy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I had to clean the bathroom the shower curtain was molded changed next day. The people around the hotel made me uncomfortable. The hallway up to the room looks like it has never been cleaned.
This is how the mattress looked
Pad on floor
Walls
Moldy shower curtain
Stayed 4 nights in May 2021
Response from The Management on May 26, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

4/10 Poor

Catherine

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Never again!
Missing the microwave. A roach crawled across the headboard and the mattress appeared to have blood stains.
Stayed 3 nights in May 2021
Response from The Management on May 19, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

10/10 Excellent

Kisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay for my group of family members vacation
Stayed 2 nights in Apr 2021
Response from The Management on May 13, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

4/10 Poor

Megan

Stayed 2 nights in May 2021
Response from The Management on May 19, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.

2/10 Terrible

James

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had to cancel last minute for and emergency and they no refund. I knew the rules but there customers service was awful:
Stayed 1 night in Apr 2021
Response from the management on May 3, 2021
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Sincere apologies for any inconvenience.