Exterior

Reviews of The Ocean Sands Resort by VSA Resorts

3 out of 5
The Ocean Sands Resort by VSA Resorts
2207 Atlantic Avenue, Virginia Beach, VA

Reviews

8.0

Very Good

Rating 10 - Excellent. 514 out of 1264 reviews" "
Rating 8 - Good. 394 out of 1264 reviews" "
Rating 6 - Okay. 192 out of 1264 reviews" "
Rating 4 - Poor. 101 out of 1264 reviews" "
Rating 2 - Terrible. 63 out of 1264 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adil

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Forrest

Disliked: Amenities, property conditions & facilities
Old outdated and not very well maintained
Stayed 2 nights in May 2024
Response from Daniel, Front Desk Supervisor on May 8, 2024
We're truly sorry to hear that your experience fell short of expectations. We value your feedback immensely, and we assure you that we're continuously working to improve our facilities and services to provide a more enjoyable stay for our guests. Your comments will be shared with our management team for immediate attention. We hope you'll give us another chance to exceed your expectations on your next visit. If there's anything specific you'd like to address, please feel free to reach out to us directly. Thank you for bringing this to our attention.

10/10 Excellent

Judith

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Daniel, Front Desk Supervisor on May 8, 2024
We greatly appreciate your 5-star rating! It's fantastic to know that you thoroughly enjoyed your time with us. Providing exceptional experiences is what we strive for, and we're thrilled to have met your expectations. Should your travels bring you back our way, we'd be honored to host you again. Thank you for choosing us, and we look forward to welcoming you back for another outstanding stay!

6/10 Okay

Jennifer

Stayed 1 night in Apr 2024
Response from Daniel, Front Desk Supervisor on May 7, 2024
Thank you for sharing your feedback! We're glad to hear you had an overall satisfactory experience during your stay. If there's anything we can do to make your next visit even better, please feel free to let us know. We appreciate your support!

10/10 Excellent

Oprah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Daniel, Front Desk Supervisor on May 7, 2024
Thank you so much for your fantastic rating! We're thrilled to hear that you had such a wonderful experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back!

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on May 6, 2024
Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice room with great view of beach. Lots of food choices in the area, all within easy walking distance. Easy check in. Quinn was very helpful in letting us go ahead and get our parking pass even though we were early. A little confusing getting around inside at times. Reader beware: the first elevator you get to only goes to the 6th floor. Go to the end of the hall and youll find the right one.
Stayed 1 night in May 2024
Response from Daniel, Front Desk Supervisor on May 5, 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your room with its picturesque beach view and found our location convenient with plenty of dining options nearby. We're also pleased to know that your check-in experience was smooth and that Quinn provided helpful assistance with your parking pass.Your feedback regarding the layout and navigation within the hotel is valuable, and we appreciate you bringing it to our attention. We'll certainly review our signage and communication to ensure a seamless experience for all guests.We look forward to welcoming you back on your next visit, and we'll strive to make your stay even more enjoyable. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Candy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very cleaning and the view of the ocean beautiful from the balcony. It could use some updates, but overall a nice hotel
Stayed 2 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on May 1, 2024
Thank you for your feedback! We're glad you enjoyed the cleanliness of our property and the beautiful ocean view from your balcony. We're always looking for ways to enhance our guests' experience, so we appreciate your suggestion for updates. We'll definitely take that into consideration as we continue to improve our hotel. We hope to welcome you back again soon for another pleasant stay!

10/10 Excellent

Sheila

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Daniel, Front Desk Supervisor on May 1, 2024
Thank you for taking the time to leave us a 5-star rating! We're delighted to hear that you had an enjoyable experience during your stay. Your satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Loretta

Liked: Cleanliness, property conditions & facilities
The staff was very friendly and courteous. The room was nice, oceanview waz lovely! The only complaint was the parking, it wasn't any ample space but we managed to find a spot.. We will definitely be back. Thank you for courtesy, kindness and sincerity!
Stayed 1 night in Apr 2024
Response from Daniel, Front Desk Supervisor on May 1, 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff made a positive impression. We apologize for any inconvenience regarding the parking situation and appreciate your understanding. We'll definitely take your feedback into consideration to improve our services. We look forward to welcoming you back for another wonderful oceanview experience!

8/10 Good

Terry

Liked: Cleanliness, amenities, property conditions & facilities
Checkin wad simple. Room was nice, 1st floor remodeled room.
Stayed 3 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 29, 2024
Thank you for sharing your experience! We're thrilled to hear that your check-in was smooth and that you enjoyed your room, especially since it's on the first floor and recently remodeled. If there's anything special you'd like to highlight about your stay or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your stay with us is exceptional!

4/10 Poor

Danielle

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Extra fees nearly doubled the price…. Older hotel, hallways, lobby and vending areas were not that clean.
Stayed 1 night in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 29, 2024
Thank you for sharing your experience with us. We apologize for any inconvenience caused by the extra fees and cleanliness issues you encountered during your stay. We strive to provide excellent service and maintain high standards of cleanliness throughout our hotel. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We hope you'll consider giving us another opportunity to exceed your expectations in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Kristy

Liked: Cleanliness, property conditions & facilities
Very friendly staff
Stayed 2 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 27, 2024
Thank you so much for your feedback! We're thrilled to hear that our staff made your stay enjoyable. We strive to provide exceptional service to all our guests. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 Poor

James

Traveled with partner
Disliked: Cleanliness
Patio door didn’t lock properly with a secure latch. Tub was dirty. Room was dark.
Stayed 1 night in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 27, 2024
Thank you for bringing these concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short in this instance.We have notified our maintenance and housekeeping teams about the issues you mentioned regarding the patio door, tub cleanliness, and room lighting. Rest assured, we will take immediate steps to address these issues and ensure that they are resolved promptly.We appreciate your valuable feedback, as it helps us identify areas for improvement and deliver a better experience for all our guests. If there's anything else you'd like to share or if you have any further concerns, please feel free to reach out to our guest services team. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.

10/10 Excellent

Samuel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Balcony
Stayed 2 nights in Jan 2024
Response from Daniel, Front Desk Supervisor on Apr 23, 2024
We're delighted to hear that you enjoyed the balcony during your stay! It's always wonderful to have a space where guests can relax and take in the surroundings. Thank you for sharing your positive feedback with us, and we hope to welcome you back for another enjoyable experience soon. If there's anything else you loved about your stay or anything we can improve upon for next time, please feel free to let us know!

10/10 Excellent

Barbie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the layout of the room. I would definitely stay at this property again.
Response from Daniel, Front Desk Supervisor on Apr 23, 2024
We're thrilled to hear that you loved the layout of your room! Creating a comfortable and welcoming space for our guests is always our top priority, and it's fantastic to know that we hit the mark with you. Thank you for choosing to stay with us, and we can't wait to welcome you back for another wonderful experience in the future. If there's anything specific you'd like to see during your next stay or any special requests you have, please don't hesitate to reach out. We're here to make your next visit just as fantastic as the last one!

10/10 Excellent

Kenya

Traveled with partner
Liked: Cleanliness, amenities
The room and the view was great… and staff was wonderful
Stayed 1 night in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 23, 2024
We're delighted to hear that you enjoyed your room, the view, and that our staff made your stay wonderful! Providing exceptional service and comfortable accommodations is what we strive for, and it's rewarding to know that we succeeded in making your visit memorable. Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more special, please don't hesitate to let us know.

10/10 Excellent

Donald

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 23, 2024
We're absolutely thrilled to receive a perfect score from you! Thank you for taking the time to share your experience and for awarding us with a 5 out of 5. Your satisfaction means the world to us, and it's incredibly rewarding to know that we exceeded your expectations. We're delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything we can do to make your next visit even more outstanding, please don't hesitate to reach out.

10/10 Excellent

Randall

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 21, 2024
Thank you for taking the time to leave us a fantastic 5-star rating! We're thrilled to hear that you had a great experience during your stay with us. If there's anything specific you loved or any feedback you'd like to share, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back soon for another wonderful stay!

10/10 Excellent

Lettaryl, Denver

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing my family got a big dose of that VA Beach southern hospitality. We'd like to give a special thanks to: Shae, Daniel, Dan, Quinn, and Judy!! Thank you all so much, we will be back.
Stayed 7 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 21, 2024
We are absolutely delighted to receive your glowing feedback! It brings us immense joy to know that you and your family experienced the warmth of Virginia Beach's southern hospitality during your stay with us. Shae, Daniel, Dan, Quinn, and Judy are indeed exceptional members of our team, and we are thrilled that they made your time with us memorable. Your kind words mean the world to us, and we are already looking forward to the pleasure of hosting you again in the future. Until then, safe travels and warm wishes from all of us here at Ocean Sands Resort!

10/10 Excellent

Gina

Stayed 1 night in Apr 2024
Response from Daniel, Front Desk Supervisor on May 6, 2024
We're thrilled to receive a perfect rating from you! Thank you for choosing to stay with us and for taking the time to share your feedback. If there's anything specific you loved about your experience or any suggestions you have for improvement, we'd love to hear them. Looking forward to hosting you again in the future!

10/10 Excellent

Gina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice and beautiful place to stay but you can’t walk around your hotel room barefoot without your feet turning black from dirty floor.
Stayed 2 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 16, 2024
Thank you for your feedback. We apologize for the cleanliness issue you experienced in your room. We'll address this with our housekeeping team to ensure it doesn't happen again. If there's anything else we can assist you with, please let us know. We appreciate your understanding.

6/10 Okay

nANCY

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 16, 2024
Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. We value your input and will use it to improve. If there's anything specific you'd like to share about your stay, please feel free to do so. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Karizma

Disliked: Cleanliness, property conditions & facilities
There were roaches unfortunately we saw quite a few 😭
Stayed 2 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 15, 2024
We're deeply sorry to hear about your experience with roaches during your stay. This is certainly not the standard we aim to uphold, and we understand how distressing it must have been for you. Please accept our sincerest apologies for any inconvenience or discomfort this may have caused. Rest assured, we take cleanliness and pest control very seriously, and we are taking immediate action to address this issue. Your feedback is incredibly valuable to us, and we will do everything in our power to ensure that such incidents do not occur in the future. If there's anything we can do to make it right or if you have any further concerns, please do not hesitate to reach out to us directly. We truly appreciate your honesty and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

DONTE L, High point

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the fact bacony looks over the beach as you can hear the waves at night so relaxing!Had a full kitchen with pots,pans,utensils and everything you need to cook!We did have a few sugar ants but wasn't enough to take a star away.We would definitely stay here again!
Stayed 2 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 15, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you loved the view from your balcony and found it relaxing to listen to the waves at night. It's great to know that you appreciated the fully equipped kitchen and found it convenient for your stay. We apologize for any inconvenience caused by the presence of sugar ants, and we appreciate your understanding. Your feedback helps us improve, and we'll address this matter to ensure a more seamless experience for future guests. We're delighted to hear that you would stay with us again, and we look forward to welcoming you back for another enjoyable stay by the beach!

6/10 Okay

Sulaiman

Stayed 1 night in Apr 2024
Response from Daniel, Front Desk Supervisor on May 5, 2024
Thank you for taking the time to share your feedback with us. We value all guest experiences, and your review is important to us. If there are any specific areas where you feel we can improve or if there were any issues during your stay that we can address, please don't hesitate to let us know. We strive to provide exceptional service and comfort to all our guests, and your insights help us in our continuous efforts to enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved the view!
Stayed 2 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 15, 2024
Thank you for your glowing review! We're thrilled to hear that you loved the view from your room. Providing our guests with memorable experiences is always our goal, and we're delighted that we could contribute to your enjoyment of your stay. If there's anything else we can do to enhance your experience further or if you have any additional feedback, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!

8/10 Good

judy

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 12, 2024
We appreciate your feedback and are glad to see you had a mostly positive experience during your stay. We're committed to continually improving our services and facilities, so if there's anything we can do to turn that 4 into a 5 for your next visit, please feel free to share your suggestions with us. We value your input and hope to have the opportunity to exceed your expectations in the future!

8/10 Good

Roman

Liked: Cleanliness, property conditions & facilities
Everything was great!
Stayed 4 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 9, 2024
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're delighted that you would rate us so highly. We're always striving to provide excellent service and amenities to our guests, and we're glad to hear that we hit the mark for you. If there's anything specific you enjoyed or anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!

6/10 Okay

Jeffrey W

Traveled with family
Disliked: Cleanliness
Property was ok at best. Parking was horrible room was kinda dirty not really the “resort” feel employees didn’t really care. Check in was painfully slow with only 1 person seemed as everyone that stayed this weekend was smoking on the balcony. Oh and ants all over the kitchen
Stayed 4 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 9, 2024
I'm sorry to hear about your disappointing experience at our hotel. We truly apologize for the inconvenience you faced with parking, cleanliness, and the overall atmosphere. Your feedback is invaluable to us, and we take it seriously in our efforts to improve. Rest assured, we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your patience and hope you'll consider giving us another chance to exceed your expectations. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.

8/10 Good

Darlene

Traveled with family
Liked: Property conditions & facilities
The location was great being right on the boardwalk and walkable to amenities. The pool and hottub were great. The room was spacious, with a full kitchen, 2 baths with a whirlpool tub.The balcony was nice, the bed was comfortable, towels were great and plentiful. But, the furniture was old, having soiled upholstery and the comforter was soiled. The carpeting was dark and you could see dirt around all of the edges. With that said, I would go back, because the amenities out wayed the issues. The staff was great. I just hope they replace the furniture and clean the carpeting better.
Stayed 2 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 9, 2024
Thank you for your detailed feedback and for choosing to stay with us. We're delighted to hear that you enjoyed the great location, amenities such as the pool and hot tub, and the spaciousness of your room with its full kitchen and whirlpool tub. We're also glad that you found our staff to be great.We apologize for the issues you experienced with the furniture, comforter, and carpeting. Please know that your comments have been shared with our management team, and we will work diligently to address these concerns and ensure that our accommodations meet the highest standards of cleanliness and comfort.We appreciate your understanding and willingness to return despite the issues encountered. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for an even more enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
I loved the fact that you can go there to relax or to be adventurous .
Stayed 3 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 9, 2024
We're thrilled to hear that you enjoyed your stay with us! It's fantastic to know that you appreciated the versatility of our property, whether you were seeking relaxation or adventure. Providing a diverse range of experiences for our guests is something we strive for, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

6/10 Okay

Jonathan

Traveled with family
Overall, our accommodations were clean, but the property is just old. This particular unit needs a MAJOR update of the sofa bed…. Literally springs. Carpet was stained and tile would be cleaner for the kitchen. The floor did not appear to have been vacuumed thoroughly as we entered the unit. The custodial staff did respond quickly, though. Hot water non existent one day. Essentially, it served the purpose, but I would not recommend it to anyone without substantial caveats. Staff, albeit scant, was very courteous.
Stayed 3 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 9, 2024
Thank you for taking the time to share your detailed feedback with us. We're glad to hear that our custodial staff responded quickly to your concerns and that you found our team to be courteous. However, we're sorry to learn about the issues you encountered during your stay, including the condition of the sofa bed, stained carpet, and lack of hot water. Please accept our apologies for any inconvenience caused. Your comments are valuable to us, and we will certainly take them into consideration as we work to improve our accommodations. We appreciate your understanding and hope to have the opportunity to better serve you in the future. If there's anything else you'd like to share or if we can assist you further, please don't hesitate to reach out.

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Can't beat the view of the sunrise from here. Comes with full kitchen and jet tub, door right to the beach, and never had trouble parking or leaving. We did have an issue, but the staff both accomodated us and were able to find us a solution quickly and swiftly. We would definitely return to the Ocean Sands Resort in the future!!
Stayed 8 nights in Mar 2024
Response from Daniel, Front Desk Supervisor on Apr 6, 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed the breathtaking sunrise views, the convenience of the full kitchen and jet tub, and the direct beach access during your stay at Ocean Sands Resort. It's fantastic to know that our staff provided you with excellent service and promptly resolved any issues that arose. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.

6/10 Okay

Georgia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
N/A
Stayed 4 nights in Apr 2024
Response from Daniel, Front Desk Supervisor on Apr 5, 2024
Thank you for your feedback. We appreciate you taking the time to share your experience with us. If there's anything specific you'd like to address or any suggestions you have for how we can improve, please don't hesitate to let us know. We strive to ensure all our guests have a comfortable and enjoyable stay.

6/10 Okay

myka

Stayed 3 nights in Mar 2024
Response from Daniel, Front Desk Supervisor on Apr 24, 2024
Thank you for sharing your experience with us. We're committed to providing the best possible service, and your feedback helps us improve. If there's anything specific you think we could do better, please let us know. We hope to have the opportunity to better serve you in the future.

8/10 Good

Michelle

Liked: Amenities, property conditions & facilities
Daniel greeted me and checked me in. Ant time I came through the lobby I was greeted. I was taking the luggage cart back and one of the staff offered to take it down for me. It was a very nice stay. Only issue was the floor in the kitchen and bathroom was sticky and dirty, very dirty. I found out when I spilled half a bottle of water. I brought it to Daniel's attention at check out; he thanked me and said he was going to talk to housekeeping. Other than that, it was lovely.
Stayed 7 nights in Mar 2024
Response from Paul, General Manager on Apr 5, 2024
Thank you for sharing your experience with us. We're delighted to hear that Daniel and our team provided you with excellent service throughout your stay. Your feedback regarding the cleanliness issue in the kitchen and bathroom is valuable to us, and we apologize for any inconvenience this may have caused. Rest assured, we'll address this matter with our housekeeping team to ensure such issues are promptly taken care of in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay soon.

10/10 Excellent

Bernadette

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place for children. I loved it.
Stayed 2 nights in Mar 2024
Response from Daniel, Front Desk Supervisor on Apr 2, 2024
Thank you so much for your positive feedback! We're thrilled to hear that you and your family enjoyed your stay with us. We strive to provide a welcoming and enjoyable experience for guests of all ages. Your glowing review means a lot to us. We look forward to welcoming you back again soon!

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Overall it was great place. We had a connecting room and the connecting room clients were a little loud.
Stayed 2 nights in Mar 2024
Response from Daniel, Front Desk Supervisor on Mar 27, 2024
Thank you for your feedback! We're delighted to hear that you had a great overall experience at our hotel. We apologize for any inconvenience caused by the noise from the connecting room clients. Your feedback is valuable to us, and we'll make sure to address this issue to ensure a more peaceful stay for our guests in the future. We hope to have the opportunity to welcome you back for an even better experience next time!

10/10 Excellent

Courtney

Liked: Cleanliness, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Daniel, Front Desk Supervisor on Mar 26, 2024
Thank you for your positive feedback! We're delighted to hear that you had a fantastic experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Room was top notch. Simple with a lot to offer.
Stayed 2 nights in Mar 2024
Response from Daniel, Front Desk Supervisor on Mar 25, 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay and that our room met your expectations. Providing a top-notch experience for our guests is always our priority, and we're thrilled that you found our accommodations simple yet fulfilling. We hope to have the pleasure of welcoming you back again soon for another outstanding stay! If there's anything specific you loved about your experience or any suggestions you have for us to make it even better next time, we'd love to hear them.

8/10 Good

Ziteng

Stayed 4 nights in Mar 2024
Response from Daniel, Front Desk Supervisor on Apr 12, 2024
Thank you for choosing to stay with us and for taking the time to leave a review! We're delighted to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Good

Wanda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Oceanfront 3 room suite with jetted tub was great! View of ocean excellent! Roof pool and hot tub and sauna was wonderful. Had a wonderful time. The front desk help could be better. Friendly staff but if you needed something you had to go downstairs to get it. Overall four stars rating
Stayed 3 nights in Mar 2024
Response from Daniel, Front Desk Supervisor on Mar 19, 2024
Thank you for your review! We're thrilled you enjoyed the oceanfront suite, view, and our amenities. We apologize for any inconvenience with our front desk and will address it promptly. We appreciate your four-star rating and hope to welcome you back soon.

4/10 Poor

Kelly

Stayed 4 nights in Mar 2024
Response from Daniel, Front Desk Supervisor on Mar 19, 2024
Thank you for sharing your feedback. We apologize that your experience fell short of expectations. If there's anything specific you'd like to address, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future.

8/10 Good

Edain

Traveled with partner
Liked: Cleanliness
Property is dated and could use some renovations. The room didn’t have adequate tools in the kitchen so I had to use a knife to flip my pancakes. Bed was comfortable and amazing view. Couldn’t really enjoy the balcony the table had a hole in it. It was decent but probably wouldn’t stay here again.
Stayed 2 nights in Mar 2024
Response from Daniel, Front Desk Supervisor on Mar 19, 2024
Thank you for sharing your feedback. We apologize for the dated condition of our property and the lack of kitchen tools in your room. We'll address these issues promptly. We're glad you found the bed comfortable and enjoyed the view. We're sorry for the inconvenience with the balcony table. We appreciate your comments and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Roshunda

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Daniel, Front Desk Supervisor on Mar 19, 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to earn that extra star next time, please let us know. We're always looking for ways to enhance our guests' stay.

6/10 Okay

Amy

Stayed 1 night in Mar 2024
Response from Daniel, Front Desk Supervisor on Mar 19, 2024
Thank you for sharing your feedback with us. We appreciate your honesty and want to ensure that we address any concerns you may have had during your stay. If there are specific areas where you think we could improve, please don't hesitate to let us know so that we can work towards making your next visit more enjoyable. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Marta I

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The onsite restaurant was not open, we booked for a 2 bathroom room and was given a 1.
Stayed 2 nights in Mar 2024
Response from Daniel, Front Desk Supervisor on Mar 17, 2024
I'm sorry to hear about your experience at our hotel. We sincerely apologize for the inconvenience regarding the closure of our onsite restaurant and the discrepancy in the room booking. Your feedback is valuable to us, and we'll make sure to address these issues promptly to ensure a better experience for our guests in the future.

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Great place by the beach with an indoor pool.
Stayed 1 night in Mar 2024
Response from Daniel, Front Desk Supervisor on Mar 17, 2024
Thank you for your positive review! We're thrilled to hear that you enjoyed our beachside location and indoor pool. We appreciate your feedback and hope to welcome you back again soon.

6/10 Okay

Brandy

Traveled with family
Liked: Cleanliness
My sister and I decided to head to VA Beach for a quick weekend getaway from the cold New England winter. We chose Ocean Sands because it was affordable and had free parking with a balcony overlooking the beach. The hotel itself was mostly well kept but could use some updating, especially in the rooms. There are lots of shops and restaurants all within walking distance. The pizza place directly across the street "Bella Ginas" is a MUST! Recommend this location if you're looking for cheap and right on the beach. If you're looking for fancy & upscale this isn't for you. But if you're not incredibly picky, its perfect for a short stay.
Stayed 3 nights in Mar 2024
Response from Daniel, Front Desk Supervisor on Mar 15, 2024
Thank you for choosing Ocean Sands for your VA Beach getaway! We're glad you enjoyed our affordable rates and beachfront balcony views. We appreciate your feedback on the room updates and will work on improvements. It's great to hear you found our location convenient and enjoyed Bella Ginas across the street. We aim to offer a comfortable stay without breaking the bank. We look forward to welcoming you back soon!