Room, 1 King Bed | Exterior
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Reviews of Fairfield Inn & Suites Charleston North/Ashley Phosphate

2.5 out of 5
Fairfield Inn & Suites Charleston North/Ashley Phosphate
2540 N Forest Dr, North Charleston, SC

Reviews

8.2

Very Good

Rating 10 - Excellent. 115 out of 220 reviews" "
Rating 8 - Good. 46 out of 220 reviews" "
Rating 6 - Okay. 20 out of 220 reviews" "
Rating 4 - Poor. 25 out of 220 reviews" "
Rating 2 - Terrible. 14 out of 220 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Stacy Lafern German

Traveled with family
Disliked: Cleanliness, staff & service
The clerk did not know that I was staying at the hotel and told me to go check the other North Charleston locations but the kind of person I am I was not going anywhere when the incompetent clerk finally finds my name screams hang up I found it yes you are here and did not even apologize for the error!!!! Poor customer service due to a incompetent female clerk. 5/3/24 5:30 pm.
Stayed 2 nights in May 2024

6/10 Okay

Joshua

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here multiple times, we have always had good experiences! Definitely will stay here again.
Stayed 1 night in Apr 2024

4/10 Poor

Christy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty upon check in. Someone’s dirty sock and a Bobby pin were on the floor. The toilet tipped every time you sat on it. Bedding was clean but stained. We left early on Sunday and the person who was working the front desk was sleeping you could only see their bare feet from the counter. So we just left and on the inside of the vestibule there was a homeless person sleeping. I’d chose another place.
Stayed 3 nights in Apr 2024

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient to food and shopping, airport, and entertainment
Stayed 2 nights in Apr 2024
Response from Heather Harrelson on Apr 24, 2024
Thank you so much for your review. Please come back and see us again, if you are ever in the area again.

10/10 Excellent

felicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, service, and room. I had no issues. The front desk clerks and staff member for breakfast were great, courteous and helpful in meeting me and my family's request. Not far from Summerville, downtown Charleston and places to shop. I would recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Heather Harrelson on Apr 15, 2024
Thank you so much for your feedback, please come see us again.

8/10 Good

megan a, highlands

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather Harrelson on Apr 15, 2024
Thank you so much. Please come see us again.

2/10 Terrible

Rogelio Jr.

Disliked: Cleanliness, amenities, property conditions & facilities
The room had some insects. I was bitten by the insects.
Stayed 2 nights in Apr 2024
Response from Heather Harrelson on Apr 15, 2024
thank you so much for your feedback. If there is anything we can do please let us know, we apologize for any inconvenience this may have caused.

10/10 Excellent

Dillon

Stayed 1 night in Apr 2024

4/10 Poor

George

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we arrived at 4pm our room was not ready. We had to wait until approximately 4:45 to check in. There were several other quests in the lobby also waiting on rooms. When we got off the elevator the hall way was dirty and looked as if not vacuumed in several days. Room 318 - the shower was dirty good think we travel with our own cleaning supplies. The toilet was not bolted to the floor. It completely lifted up and almost tipped over. Day 2 - there was trash left out side of rooms in the hall ways. Would not recommend.
Response from Heather Harrelson on Apr 9, 2024
thank you we look toward to having you stay here with us again. :)

10/10 Excellent

Keith

Stayed 4 nights in Apr 2024

10/10 Excellent

Karen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, however, it is in need of some updates...decor was a bit outdated in some areas.
Stayed 1 night in Apr 2024
Response from Heather Harrelson on Apr 9, 2024
thank you we look toward to having you stay here with us again. :)

6/10 Okay

Jonathan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from heather harrelson on Apr 9, 2024
thank you we look toward to having you stay here with us again. :)

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience. Thank you
Stayed 1 night in Mar 2024
Response from Heather Harrelson on Apr 9, 2024
thank you we look toward to having you stay here with us again. :)

10/10 Excellent

Sergio, El Paso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!!
Stayed 3 nights in Mar 2024
Response from Heather Harrelson on Apr 9, 2024
thank you we look toward to having you stay here with us again. :)

4/10 Poor

Aneya

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First, the room had a terrible smell, The shower had black mold, microwave so noisy that feels like is going to fall apart, the floor at the breakfast super sticky. I won’t stay here again.
Stayed 1 night in Mar 2024
Response from heather harrelson on Apr 9, 2024
thank you we look toward to having you stay here with us again. :)

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like bigger pillows and extra blanket but it was a nice room
Stayed 1 night in Mar 2024
Response from Heather Harrelson on Apr 9, 2024
thank you we look toward to having you stay here with us again. :)

4/10 Poor

Doni, Parker

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Walls paper thin and could not sleep due to noise of guests. No water due to pipe burst
Stayed 2 nights in Mar 2024
Response from Heather Harrelson on Apr 9, 2024
thank you we look toward to having you stay here with us again. :)

6/10 Okay

Jodel

Stayed 1 night in Mar 2024
Response from Heather Harrelson on Apr 9, 2024
thank you we look toward to having you stay here with us again. :)

6/10 Okay

Adriano, Worcester

Traveled with group
Liked: Cleanliness, staff & service, amenities
Dirty
Stayed 2 nights in Mar 2024
Response from Heather Harrelson on Apr 9, 2024
thank you we look toward to having you stay here with us again. :)

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, amenities
Very polite and helpful staff. Location is great as it’s readily accessible to the main freeway, restaurants and stores and yet was quiet. On the downside- only one elevator (but never a long wait) but the floor was constantly sticky or dirty), the TVs are not smart so no streaming as at other Marriotts and the mattress and pillows were the worst that I’ve experienced and mind you, I’ve stayed at Comfort Inns and Hilton Garden inn (both had very comfortable mattresses and pillows).
Stayed 4 nights in Mar 2024
Response from Heather Harrelson on Apr 9, 2024
thank you we look toward to having you stay here with us again. :)

4/10 Poor

Raymond

Traveled with family
Disliked: Staff & service, amenities
Plumbing did not work in one room and key cards were not working. Not satisfied. I expect some compensation for not delivering what should be expected.
Stayed 1 night in Feb 2024
Response from Heather Harrelson on Apr 9, 2024
thank you we look toward to having you stay here with us again. :)

10/10 Excellent

TIMOTHY, Cumberland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, breakfast was good. Very convenient location to airport.
Stayed 4 nights in Nov 2023
Response from Heather Harrelson on Apr 9, 2024
thank you we look toward to having you stay here with us again. :)

8/10 Good

MICHELE

Stayed 2 nights in Feb 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 Excellent

Don

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Breakfast was good,
Stayed 2 nights in Feb 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

4/10 Poor

Fredrick

Liked: Cleanliness
Disliked: Staff & service
For a Marriott property I was very impressed. There seemed to never be anyone up front to answer questions, so there was a wait. I was unable to get extra towels and washcloths. I was given two towels, one was for the gym with the blue line and the other was a blue towel all together, not a hotel issue. I really don't see myself visiting this location again. Probably a lack of staffing I would guess.
Stayed 1 night in Feb 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 Excellent

Debra

All good.
Stayed 1 night in Feb 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

6/10 Okay

Edward

Liked: Room comfort
Stayed 1 night in Feb 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had wonderful time
i will be back in the charleston area and i will be staying here every time my stay was wonderful
Stayed 1 night in Feb 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

8/10 Good

Leah

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very nice, helpful. Small problem with the shower faucet handle loose and had hard time turning on off but work order placed
Stayed 2 nights in Feb 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

4/10 Poor

catrice

Disliked: Cleanliness, property conditions & facilities
This property was rated a four star hotel but it should've been rated a 1.5 star. The facility was outdated with questionable cleanliness. I was surprised that this was a Marriott property because the conditions were subpar. The parking lot was dimly lit and the area was sketchy. Several of the lights didn't workin our room and while we didn't see any roaches, I'm certain they were there and mice too. You could tell housekeeping tried to keep the room's linens clean but the other things are out of their control. The hotel needs to be overhauled.
Stayed 1 night in Jan 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

8/10 Good

James, Sand Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This is an excellent property for both quality and value in every way. The only negative is the concern my wife had for the neighborhood and suspicious people arounnd.
Stayed 1 night in Jan 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

8/10 Good

Edna

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
I had to pour water in the back of the toilet for it to flush and it was dry blood on the comforter I think I should get some of my money back
Stayed 2 nights in Jan 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 Excellent

Crystal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was outstanding
Stayed 1 night in Jan 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cozy stay
Stay was great, only minor issue is that the A/C was too close to the bed near the window, and it blew cold air on the bed. But everything else was fine. Great breakfast.
Stayed 1 night in Jan 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 Excellent

Lana

Traveled with family
We stay here often. The staff is always great & we’re always pleased with the rooms & breakfast.
Stayed 2 nights in Jan 2024
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

8/10 Good

Narayan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property doesnot provide SAFE Locker in the room, forced me to always carry the valuables with me in the car. When enquired, understand it's not available.
Stayed 8 nights in Dec 2023
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Always stay here.Nice,clean,friendly and affordable. Nice staff.
Stayed 1 night in Dec 2023

8/10 Good

Alexey

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Steven, Camillus

Stayed 2 nights in Dec 2023
Response from Heather Harrelson on Feb 29, 2024
Thank you so much for your kind and honest feedback! We hope to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Zachary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Got a booking last minute on travel. Head stayed at other Fairfield hotels and had a good experience, that's what made me pick this one. Quinn at the front desk was absolutely amazing, great service, very knowledgeable. Room was big and comfortable, hot shower, soft bed, everything look clean and in order. I'll be starting here on future business trips.
Stayed 2 nights in Dec 2023

6/10 Okay

Wayne

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
It’s ok but hope you don’t have any issues
My stay at the Fairfield Inn in Narth Charleston was ok. The room itself was pretty clean and comfortable. The bathroom was making in cleanliness. The was very obvious build up of dirt in the corners of the floor and on the countertop. The shower wall had some soap stains that were fairly easy to wipe away. Definitely not a great cleaning job there. I didn’t have any specific issues but another guest had issues with hot water in his room. The lady at the front desk didn’t do anything to help them and when she called her manager, the manager’s response was for her to call the police. He wasn’t being rude or aggressive, but the hotel staff and manager were doing nothing to resolve his issue. Would it really have been so difficult for the manager to get on the phone with this guest and work towards a resolution instead of telling the employee at the front desk to call the police? I’m definitely not looking to stay at this hotel on future trips to the area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Corey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
It was nice and quiet Breakfast was great.Room was clean and comfortable. Its so convenient to the mall.
Stayed 1 night in Dec 2023

2/10 Terrible

Tiffany

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The air conditioning unit didn’t work so the room was extremely hot. The toilet didn’t work so maintenance came had to take the whole toilet out from another unit creating a big mess. The exchange made toilets soaked the carpet so our room smelled like mildew and they wouldn’t give us another room. They said once the manager got on duty Monday which is today they would reach and provide a discount for the inconvenience but it’s 4:00 and still nothing. I will never stay here again regardless of the convenience.
Stayed 3 nights in Dec 2023