Exterior

Reviews of Tru by Hilton Charleston Ashley Phosphate

2.5 out of 5
Tru by Hilton Charleston Ashley Phosphate
2475 Prospect Drive, North Charleston, SC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 803 out of 1042 reviews" "
Rating 8 - Good. 159 out of 1042 reviews" "
Rating 6 - Okay. 39 out of 1042 reviews" "
Rating 4 - Poor. 21 out of 1042 reviews" "
Rating 2 - Terrible. 20 out of 1042 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer, Sailisbury

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy !
Stayed 1 night in Apr 2024

2/10 Terrible

Elena

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel frequently, but this was the first time I ever felt so unsafe. We were attacked in the hotel lobby by a group of people, and the front desk staff were not trained to handle such situations. We asked them to call the police as things became dangerously tense. The front desk attendant temporarily placed us in a stairwell room to keep us safe until the police arrived. With three small kids, it was our only option, and we stayed there for over half an hour until help came. The police did a great job, and we're grateful they helped us leave safely. It's incredibly unsafe place. Despite not spending the night, the hotel refused to refund our money claiming they aren't responsible for incidents not directly caused by them. We ended up staying elsewhere, which was a vast improvement. No money in a world worth more than life and safely of children. I strongly advise against staying there, especially if you have children with you. Please stay safe! Do research about the area! Horrible experience!
Stayed 1 night in May 2024

10/10 Excellent

Charnita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property! The staff is always so friendly and I love the around the clock snack options. Great entertainment options and always a clean room. I will definitely keep coming back when I am in town.
Response from Anthony Smith, General Manager on May 20, 2024
Dear Charnita, Thank you for choosing to stay with us once again. We are delighted to hear that you love Tru by Hilton Charleston Ashley Phosphate. We strive to impress our guests by providing the cleanest hotel and friendliest service, and we are glad to know that you appreciate it. Your comments are a delight to read and will encourage our team to keep up the great work. Thank you again, and we can't wait to welcome you back on your next trip to town!Truly Yours,Anthony Smith, General Manager

10/10 Excellent

MONICA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room. Comfortable seating/ work area in the lobby.
Stayed 1 night in May 2024
Response from Anthony Smith, General Manager on May 14, 2024
Dear Monica, We are pleased you chose Tru by Hilton Charleston Ashley Phosphate for your recent visit to our city. We are thrilled that you loved our fresh and clean accommodations and the comfortable seating in the lobby area.It was a pleasure hosting your visit, and we hope you will choose to stay with us again the next time you are in the area.Truly Yours,Anthony Smith, General Manager

8/10 Good

KAREN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute property, modern, clean, quiet. Everything was good except for two things- the mattress wasn’t good, made my hips hurt, and the breakfast while appreciated, was just ok. Flavor was lacking, and the juices were soooo watered down except for the OJ. Enjoyed our stay for the most part!
Stayed 1 night in May 2024
Response from Anthony Smith, General Manager on May 11, 2024
Dear Karen, Thank you for your generous review of your recent stay at the Tru by Hilton Charleston Ashley Phosphate! We're thrilled that you enjoyed our clean, quiet room and modern layout. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. We are also sorry for not meeting your expectations at breakfast. Your feedback is invaluable to us, and we'll address it with our respective teams for further improvements. We truly value your observations and hope to have the opportunity to welcome you back whenever you're in the area.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Jennifer S

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was very friendly, convenient, and available. Easy, smooth check-in process. Will definitely stay again..
Stayed 1 night in May 2024
Response from Anthony Smith, General Manager on May 10, 2024
Dear Jennifer S, Thank you for choosing Tru by Hilton Charleston Ashley Phosphate for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our fantastic location and clean property and that our devoted associates took excellent care of you. It is lovely to know that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to return.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

heiby

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Close to restaurants and shops. Close to the Sport Center.
Stayed 2 nights in May 2024
Response from Anthony Smith, General Manager on May 7, 2024
Dear Heiby, Thank you for choosing Tru by Hilton Charleston Ashley Phosphate for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our fantastic location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always a pleasure staying at Tru!!!!!
Stayed 3 nights in May 2024
Response from Anthony Smith, General Manager on May 7, 2024
Dear Jennifer, We are delighted to read the review of your stay at Tru by Hilton Charleston Ashley Phosphate. Staying with us time and time again is the highest compliment that you can give our team. We are truly grateful for your kind words, and we look forward to welcoming you back soon.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Emerita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean room!!
Stayed 1 night in May 2024
Response from Anthony Smith, General Manager on May 21, 2024
Dear Emerita, Thank you for choosing Tru by Hilton Charleston Ashley Phosphate for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our spotless room and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Lillie

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Customer focus.
Stayed 2 nights in May 2024
Response from Anthony Smith, General Manager on May 6, 2024
Dear Lillie, We are pleased you chose Tru by Hilton Charleston Ashley Phosphate for your recent visit to our city. We are thrilled that you loved our fresh, clean accommodations and hospitality. We will certainly share your compliments with our entire team.It was a pleasure hosting your visit, and we hope you will choose to stay with us again the next time you are in the area.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 6th stay there. Always a please
Stayed 3 nights in May 2024
Response from Anthony Smith, General Manager on May 6, 2024
Dear Rebecca, Thank you for returning to Tru by Hilton Charleston Ashley Phosphate. There is no better compliment than a guest who keeps coming back time after time. We are so glad you continue to enjoy our hospitality. It is always a pleasure to have you as our guest, and we look forward to your next stay. Thank you again.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 5, 2024
Dear Jessica, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Tru by Hilton Charleston Ashley Phosphate and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Truly Yours, Anthony Smith, General Manager

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Anthony Smith, General Manager on May 3, 2024
Dear Kristy, We are delighted you enjoyed your stay at Tru by Hilton Charleston Ashley Phosphate. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Ajike, Douglasville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Ajike, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Tru by Hilton Charleston Ashley Phosphate. We'd love to host you again someday for yet another unforgettable visit.Truly Yours, Anthony Smith, General Manager

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Stanley, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Tru by Hilton Charleston Ashley Phosphate and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Truly Yours, Anthony Smith, General Manager

10/10 Excellent

Leviticus

Stayed 1 night in Apr 2024
Response from Anthony Smith, General Manager on May 20, 2024
Dear Leviticus, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Tru by Hilton Charleston Ashley Phosphate and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Tanaya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that we didn’t per say like was not having a microwave in the room; having to go to the lobby and wait for others to use the one there.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Tanaya, Thank you for choosing Tru by Hilton Charleston Ashley Phosphate as your place of stay. We appreciate your generous rating and are delighted to read that you had a wonderful experience with us. We aim to ensure that every guest has an excellent and memorable stay, and we are glad to know that we have achieved that with you. We will discuss your comments regarding the microwave with our team, and we are grateful for the feedback that helps us better serve our guests. It was our pleasure to have you as our guest, and we look forward to welcoming you back soon for another enjoyable stay.Truly Yours, Anthony Smith, General Manager

10/10 Excellent

Tanya

Stayed 1 night in Apr 2024
Response from Anthony Smith, General Manager on May 18, 2024
Dear Tanya, We are delighted you enjoyed your stay at Tru by Hilton Charleston Ashley Phosphate. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Stacey

Stayed 1 night in Apr 2024
Response from Anthony Smith, General Manager on May 17, 2024
Dear Stacey, We are delighted you enjoyed your stay at Tru by Hilton Charleston Ashley Phosphate. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Truly Yours,Anthony Smith, General Manager

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
This property was close to the area we wanted to be. Nice hotel.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Paula, Thank you for your gracious review of Tru by Hilton Charleston Ashley Phosphate. We are delighted to hear that you had a fantastic experience with us. We are glad our location was convenient for everything you wanted to do on this visit. It was our pleasure to host you, and we look forward to seeing you soon.Truly Yours, Anthony Smith, General Manager

10/10 Excellent

Steve

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Steve, Thanks for the outstanding rating! We are delighted your time at Tru by Hilton Charleston Ashley Phosphate was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Truly Yours, Anthony Smith, General Manager

10/10 Excellent

SUSAN

Stayed 1 night in Apr 2024
Response from Anthony Smith, General Manager on May 14, 2024
Dear Susan, We are delighted you enjoyed your stay at Tru by Hilton Charleston Ashley Phosphate. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Michael, New Rochelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short distance from highways and airport.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Michael, Thank you for the generous review of your recent stay at the Tru by Hilton Charleston Ashley Phosphate! We are pleased you found our location, which is a short distance to the highway and airport, perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Truly Yours, Anthony Smith, General Manager

10/10 Excellent

Jenika

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Friendly staff!
Stayed 1 night in Apr 2024
Response from Anthony Smith, General Manager on Apr 22, 2024
Dear Jenika, Thank you for the excellent review, most notably the kind comments about our hotel and friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Tru by Hilton Charleston Ashley Phosphate!Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fine
Stayed 1 night in Apr 2024
Response from Anthony Smith, General Manager on Apr 21, 2024
Dear Tamara, Thank you for the generous review of your stay at Tru by Hilton Charleston Ashley Phosphate. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us!It was our pleasure hosting you, and we hope to see you again whenever you return to the Charleston area.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly knowledgeable staff!
Stayed 1 night in Apr 2024
Response from Anthony Smith, General Manager on Apr 20, 2024
Dear Steven, Thank you for the excellent review, most notably the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Tru by Hilton Charleston Ashley Phosphate!Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Chrystal, San Clemente

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and clean. Great value
Stayed 1 night in Apr 2024
Response from Anthony Smith, General Manager on Apr 17, 2024
Dear Chrystal, We are pleased you chose Tru by Hilton Charleston Ashley Phosphate for your recent visit to our city. We are thrilled that you loved our clean accommodations, devoted associates and found us of great value.It was a pleasure hosting your visit, and we hope you will choose to stay with us again the next time you are in the area.Truly Yours,Anthony Smith, General Manager

8/10 Good

Phillis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Exercise room. It was clean with towels. The breakfast was delicious. The room was clean and comfortable.
Stayed 2 nights in Apr 2024
Response from Anthony Smith, General Manager on Apr 23, 2024
Dear Phillis, We are pleased you chose Tru by Hilton Charleston Ashley Phosphate for your recent visit to our city. We are thrilled that you loved our fresh, comfortable accommodations and delicious breakfast. It is also great to know you enjoyed the fitness center and found it clean and well-maintained. It was a pleasure hosting your visit, and we hope you will choose to stay with us again the next time you are in the area.Truly Yours,Anthony Smith, General Manager

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Anthony Smith, General Manager on Apr 14, 2024
Dear Catherine, Thank you for the nice rating of Tru by Hilton Charleston Ashley Phosphate. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us!It was our pleasure hosting you, and we hope to see you again whenever you return to the Charleston area.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Ann-Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is absolutely the best - so friendly and enthusiastic!!! It’s clean as a whistle, comfortable rooms, and so conveniently located!
Stayed 1 night in Apr 2024
Response from Anthony Smith, General Manager on Apr 10, 2024
Dear Ann-Mary, We are pleased you chose Tru by Hilton Charleston Ashley Phosphate for your recent visit to our city. Thank you for the excellent review, most notably the kind comments about our friendly and helpful associates. We are thrilled you loved our clean, comfortable accommodations and convenient location.It was a pleasure hosting your visit, and we hope you will choose to stay with us again the next time you are in the area.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Leviticus

Traveled with partner
Liked: Amenities
Very Clean & Great Service
Stayed 1 night in Apr 2024
Response from Anthony Smith, General Manager on Apr 10, 2024
Dear Leviticus, Thank you for choosing Tru by Hilton Charleston Ashley Phosphate for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our spotless property and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.Truly Yours,Anthony Smith, General Manager

6/10 Okay

Rae

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We checked in on Friday April 5th and checked out on Sunday April 7th. At approximately 1130 pm Saturday night the fire alarm went off in the entire hotel and we evacuated. This morning we asked was there a credit for the inconvenience, the staff member at the checkout desk informed us that there was not a credit and said "as a matter of fact it was your room #402 that set off alarm" from our heat. We immediately corrected her, we did not have on heat we were in bed with the air on. She insisted that maybe we took a hot shower and that's what set the alarm off. The staff member was wrong on all accounts and we offended that she would even imply that we triggered the fire alarm. Failure to take accountability, professionalism and out and out lie on a paying customer is unacceptable. If Hilton has alarms that will set off from heat or shower that's serious safety concern
Stayed 2 nights in Apr 2024
Response from Anthony Smith, General Manager on Apr 8, 2024
Dear Rae, We always want to provide a peaceful stay for each guest, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. We realize an evacuation is not a pleasant experience, and we would like to apologize for your experience with the front desk associates and, even more so, how they handled your concern.Thank you again, and we welcome another opportunity to give you the experience you deserve the next time you are in the area.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

LAURA L

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling with pet. That was main consideration in booking. Too tired to walk to restaurant. Snacks were just ok. Problems with squeeze soaps in bathroom. Bed and shower were good. If I am not traveling with a pet I’d rather stay at another motel/hotel.
Stayed 1 night in Apr 2024
Response from Anthony Smith, General Manager on Apr 7, 2024
Dear Laura L, Thank you for choosing Tru by Hilton Charleston Ashley Phosphate for your recent stay. While we are glad you like the comforts of bed, shower, and pet-friendliness of our hotel, we regret that your stay was anything other than perfect. We appreciate you for sharing your observations regarding the soap dispensers in the bathroom, as we always want to know how we can enhance our guests' satisfaction. We hope you will give us another opportunity to provide you with the exceptional experience we are known for.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Diana

Traveled with family
Nice hotel with comfortable clean rooms. I appreciated the hard wood floors instead of carpet in our room. Pool is outside. Nice gym. Friendly staff and decent breakfast. Close to many restaurants.
Stayed 4 nights in Apr 2024
Response from Anthony Smith, General Manager on Apr 6, 2024
Dear Diana, We are pleased you chose Tru by Hilton Charleston Ashley Phosphate for your recent visit to our city. We are thrilled you loved our hotel and clean, carpet-free room. It is also wonderful to know you enjoyed the delicious breakfast, gym, convenient location, and service provided by our associates.It was a pleasure hosting your visit, and we hope you will choose to stay with us again the next time you are in the area.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Anthony Smith, General Manager on Apr 5, 2024
Dear Margaret, Thank you for taking the time to leave your rating. It is fantastic you enjoyed your time at Tru by Hilton Charleston Ashley Phosphate so much. We look forward to hosting you again soon for another great experience. Have a wonderful day.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Terrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was a decent size, so was the bathroom and above all the facility is very clean, easy access to highway and dining. The only negative no closet in the room so if we were staying for long, you cannot unpack but i will stay there again and again. Loved the breakfast included.
Stayed 1 night in Apr 2024
Response from Anthony Smith, General Manager on Apr 4, 2024
Dear Terrence, We are pleased you chose Tru by Hilton Charleston Ashley Phosphate for your recent visit to our city. We are thrilled that you loved our fresh and clean accommodations, delicious breakfast, and convenience of our location. Thank you for sharing your observations regarding the closets in the room, as we always want to know how we can enhance our guests' satisfaction. We are happy this did not overshadow your overall stay and that we are your preferred choice every time you visit our area. It was a pleasure hosting your visit, and we look forward to providing you with another exceptional stay.Truly Yours,Anthony Smith, General Manager

4/10 Poor

leo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty toilet in the lobby and no toilet paper had to wait 15 min before somebody could help. only one per at the front desk checking in guest selling merchandise and attending to customer complaints like no hot water for tea had to wait till the staff had finish checking in the guest to refill the kettle. definitely need more than one person. tables in the room too small and no closets . I would give one or 2 star rating not going to stay at tru for that price
Stayed 2 nights in Mar 2024
Response from Anthony Smith, General Manager on Apr 2, 2024
Dear Leo, Please accept our apologies for the cleanliness issues you experienced with the lobby toilet and the wait time to make it ready for use. We appreciate your observations and are genuinely sorry for the delay you experienced during check-in. Your satisfaction is important to us, as we always strive to enhance our overall guest experience. Also, we are disappointed with the concerns regarding the tables and closets in your room. We appreciate you bringing all these to our attention. We will address this with our respective teams for further improvements. We hope you will stay with us again so we can show you our commitment to providing excellent service and fresh accommodations.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

vivian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 1 night in Mar 2024
Response from Anthony Smith, General Manager on Apr 1, 2024
Dear Vivian, We are delighted to read the review of your stay at Tru by Hilton Charleston Ashley Phosphate. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us and that you had an excellent experience with us!It was our pleasure hosting you, and we hope to see you again whenever you return to the Charleston area.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Denise

Stayed 1 night in Mar 2024
Response from Anthony Smith, General Manager on Apr 21, 2024
Dear Denise, Thank you for taking the time to leave your rating. It is fantastic you enjoyed your time at Tru by Hilton Charleston Ashley Phosphate so much. We look forward to hosting you again soon for another great experience. Have a wonderful day.Truly Yours,Anthony Smith, General Manager

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anthony Smith, General Manager on Apr 2, 2024
Dear Brenda, Thank you for the nice rating of Tru by Hilton Charleston Ashley Phosphate. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us!It was our pleasure hosting you, and we hope to see you again whenever you return to the Charleston area.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Karlee

Stayed 1 night in Mar 2024
Response from Anthony Smith, General Manager on Apr 20, 2024
Dear Karlee, Thank you for the outstanding rating of Tru by Hilton Charleston Ashley Phosphate. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us!It was our pleasure hosting you, and we hope to see you again whenever you return to the Charleston area.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Mario, Thank you for the generous review of your recent stay at the Tru by Hilton Charleston Ashley Phosphate! We are pleased you had an excellent experience and found our location perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Truly Yours, Anthony Smith, General Manager

10/10 Excellent

Gayle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time at this hotel and I love it! Friendliness, easy check in, Colorful and fun lobby with a pool table, egg chairs, lounge and an area where you can read and/or work on your laptop!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Gayle, We are delighted you chose to stay with us again at Tru by Hilton Charleston Ashley Phosphate and had a wonderful experience. We strive to provide each guest with a memorable experience with our comfortable accommodations, superior hospitality, and the many amenities we offer. Thank you for taking time out of your day to recognize our efforts. It was our pleasure hosting you, and we hope to see you again whenever you return to the Charleston area.Truly Yours, Anthony Smith, General Manager

10/10 Excellent

Keisha

Stayed 1 night in Mar 2024
Response from General Manager on Apr 18, 2024
Dear Keisha, We are happy you had such a lovely stay at Tru by Hilton Charleston Ashley Phosphate! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Truly Yours, Anthony Smith, General Manager

10/10 Excellent

Jessica, Tabor City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anthony Smith, General Manager on Mar 27, 2024
Dear Jessica, Thank you for taking the time to leave your perfect rating. It is fantastic you enjoyed your time at Tru by Hilton Charleston Ashley Phosphate so much. We look forward to hosting you again soon for another great experience. Have a wonderful day.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A solid breakfast buffet for a hotel in this price tier. And the staff is incredibly responsive to serving the guests. We will be back.
Stayed 2 nights in Mar 2024
Response from Anthony Smith, General Manager on Mar 26, 2024
Dear Bob, We love getting feedback from our guests and truly appreciate your comments. It was wonderful to read about the high points of your stay, how much you enjoyed our buffet breakfast, and the service provided by our associates. Thank you for sharing that you will be returning in the future. We will be pleased to host you again at Tru by Hilton Charleston Ashley Phosphate for your visit to Charleston.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Benjamin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, great breakfast!..I will definitely stay here again.
Response from Anthony Smith, General Manager on Mar 26, 2024
Dear Benjamin, Thank you for the excellent review, most notably the kind comments about our clean, quiet property and fabulous breakfast. We are devoted to giving each guest a great experience and are delighted to know we exceeded your expectations. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again at Tru by Hilton Charleston Ashley Phosphate!Truly Yours,Anthony Smith, General Manager

8/10 Good

Princess

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the stay was great! I especially liked the pool 'table, unfortunately I didn't get to play. The only thing I didn't like was no juice with the breakfast and not having a microwave in the room.
Stayed 1 night in Mar 2024
Response from Anthony Smith, General Manager on Mar 26, 2024
Dear Princess, We appreciate you taking the time to tell us about your stay. We are pleased you enjoyed your overall stay, especially the pool table in the lobby area. However, we regret not meeting your expectations at the breakfast, particularly with the juice offerings. We will address this with our culinary team for further improvements. Also, we appreciate your observations regarding the microwave in the room, as we always want to know how we can enhance our guests' satisfaction. Thank you for staying with us and for all of this valuable feedback. We are pleased you chose Tru by Hilton Charleston Ashley Phosphate for your recent visit to our city and hope you will stay with us again the next time you visit the Charleston area. Truly Yours,Anthony Smith, General Manager

6/10 Okay

Philip

Traveled with family
Do not like booking with Expedia, so tried booking with Hilton Honors --prices gace were 40.00 higher per night! What good is Hilton Honors will definitely consider other Hotel options than Hilton. Person talked to trying to book Hilton Honors was not knowledgeable, hard to understand and not much help. Like when I booked for Savannah was told Hotel in walking distance and area festival was being held --took around 25 min to drive. Girl check in was none too friendly. Room very small. Desk in room too small to use. Very cramped. No coffee maker. Staying Tru mistake.
Stayed 3 nights in Mar 2024
Response from Anthony Smith, General Manager on Mar 26, 2024
Dear Philip, Thank you for staying with us and taking the time to share your review. We appreciate your loyalty to our brand, and we thank you for being a valued Hilton Honors member. Please accept our apologies for the challenges you encountered while making the reservation and for your experience with our front desk associates upon check-in. Also, we apologize for not meeting your expectations with the room. We appreciate you bringing these to our attention. We will address this with our respective teams for further improvements. We strive to ensure comfortable accommodations with outstanding service for each guest, and we regret this was not your experience. We hope we can earn your confidence again on a future visit to the Charleston area.Truly Yours,Anthony Smith, General Manager

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024
Response from Anthony Smith, General Manager on Apr 14, 2024
Dear Sandra, Thank you for taking the time to leave your rating. It is fantastic you enjoyed your time at Tru by Hilton Charleston Ashley Phosphate so much. We look forward to hosting you again soon for another great experience. Have a wonderful day.Truly Yours,Anthony Smith, General Manager