No greeting when we arrived. Tiny, dirty elevator. Room was very strange-next to elevators, so very loud, but also shaped like large L. Dust bunnies living in harmony under beds. Very uncomfortable mattresses and pillows, foam maybe? Threadbare towels and no soap. Whole room looked knocked about, stained and dirty. Coffee maker not clean at all. All ice & vending machines out of order. So disappointing as have stayed with this chain before and it was always very clean & enjoyable. Also dog area really nasty.